REFRESH_ADMIN_DATA_FROM_SUPPORT

Hi all,
I've setup early watch, RFC connection, and scheduled job REFRESH_ADMIN_DATA_FROM_SUPPORT so that the maintenance certificate of satellite system will be renewed automatically.
Somehow, my certificate is expired and the day when it was expire, the job REFRESH_ADMIN_DATA_FROM_SUPPORT finished with the following log, that I guess it was the cause why my certificate failed to be renewed
User <OSS ID>- System Data Maintenance authorization not found for customer
What setting I have to set so that this OSS ID can maintained system data, so that the automatic maintainance certificate works successfully...
Thanks all.

Hi,
Please implement corrections from note 1251060 and 1266139
Hope this helps.
Cheers
SH

Similar Messages

REFRESH_ADMIN_DATA_FROM_SUPPORT error...

Hi there...
I´m facing with an error in sap solution manager, my goal is to setup maintenance optimizer, for that I know the job REFRESH_ADMIN_DATA_FROM_SUPPORT (with Abap program AI_SC_REFRESH_READ_ONLY_DATA) must are schedule every day because this allow system to fetch the data from portal marketplace with information data about the systems.
But when this job is release the job finish with sucess but with some problem in your own job log!!:
1 - Job started
2 - Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID SAP_BASIS)
3 - No business partner found
4 - Postal code can only contain numbers
5 - BP of Service Provider 803000 not created
6 - No system headers will be generated in SMSY from SAP Support Portal
7 - No destination for SAP customer number 163222
8 - Job finished
But this is not all, I think there are other things that not correct... and so ask for help for this errors too!!
First I would like to describe as resume for you understand my doubts, if it´s make sense or not... A few weeks ago we made modifications in landscape which was a upgrade in all systems and this client where this was carry out made changes on your contract with SAP and so their define a new customer (805000) number with of course new S-user. So I make this in my consideration when I define the new systems in SMSY Landscape... but I still have an installation number of the customer number oldated in table V_AIINSNRS:
0020302621                    Sap Applications
0020518096                    Solution Manager
3320049304                    R/3 Call-off        <--- This is the installation number that belong to old customer number (163222)
--> How can I delete that installation number on this table?? I just want have only installations numbers regarding the new customer number 805000 the new one!!
Note: In tcode AISUSER I already maintain the S-User belong the new customer number and the RFC SAPOSS and SAP-OSS is well configurated without errors!
Other note, in table V_AISAPCUSTNOS I only have that entry 805000 (new customer number). So regarding this two bounden request I think they are well configurate!
Help me please... I think I just already made everything possible for solve this problem... but I didn´t found the correct solution!!!

Hello João Dimas   ;-D
So, you are working with different Customer numbers
and in transaction AISUSER you have entries like
USER ID in system / Customer Number at SAP / S_User
1) Remove any entry related to Customer Number that you don't want any more
Then there are 2 "Views"
V_AIINSNRS (Installations overview) the table is "aiinstallations"
and
V_AISAPCUSTNOS (SAP Customer Numbers)
2)To remove Customer Numbers
use Transaction SM30 and maintenance of view V_AISAPCUSTNOS
select the line to remove and use Shift+F2 or the icon with the red minus.
Save your changes.
3)Now, what you want is to remove entries from V_AIINSNRS
for this you need a direct SQL delete command on table AIINSTALLATIONS:
ex:
delete sapsr3.aiinstallations where insnr ='0012012012';
Make a delete command for each installation you want to delete.
This did work fine for me, let me know if it help you
Kind regards,
Raoul

Error Job REFRESH_ADMIN_DATA_FROM_SUPPORT - Business Partner error

Hello gurus,
System: Solution Manager 7.0 Ehp1 SPS22 (win 2008 + SQL Server 2005)
The problem is... I've been setting up the service desk for VAR option. We, our company, are VAR and the main goal for this configuration is link our own solution manager with our customers in order that they can send some messages to us asking for help. This type of service as you, is the Service Desk for VAR which runs on solution manager system.
So in this point, we are in phase of configuration of customer numbers and system numbers of all systems that customers have in your landscape.
We´re faccing with a problem about JOB - REFRESH_ADMIN_DATA_FROM_SUPPORT - the job that collects information from SAP Marketplace of customers. And this job log have some error, namely we couldn´t create a Business Partner which are necessary further for maintenance business partner (tcode BP) and for IBASE generate!
As you see in following image we have that error after that job runs:
http://img263.imageshack.us/img263/3233/businesspartner.jpg
09.04.2010 22:01:01 Business partner for customer number 813324 could not be created AI_SC_EN 137
For your information, the customer number for our customer is 813324 and our customer number is 891916!
I already check some view/tables, such the tables V_AIINSNRS ; V_AISAPCUSTNOS and also the tcode AISUSER, and they seems to me well.
Can you help me how can I solve that error.. on job!???
Best regards,
João Dimas - Portugal

Hello Fabricius Zatti,
Thank you for your answer, but that isn´t the solution for this problem. I already update that note 1023598...
The other note 1350853 is not for my release, the correction of this note is delivered in Support Package SAPKITL431... my system has the last Suport Package Stack which is 22!! (SAPKITL432) So the correction of that note is already suported in system!
Next I´ll show you what I have in tables v_aisapcustnos ; v_aiinsnrs:
http://img97.imageshack.us/img97/8554/vaisapcustnos.jpg
http://img97.imageshack.us/img97/272/vaiinsnrs.jpg
And the transaction aisuser:
http://img97.imageshack.us/img97/8662/aisuser.jpg
In that tables and transaction are some data that is related and relevant for that JOB - REFRESH_ADMIN_DATA_FROM_SUPPORT
Someone help me please.
Best regards,
João Dimas - Portugal

REFRESH_ADMIN_DATA_FROM_SUPPORT + iBase generation

Hi folks,
I scheduled job REFRESH_ADMIN_DATA_FROM_SUPPORT (report AI_SC_REFRESH_READ_ONLY) and maintained V_AIINSNRS // V_AISAPCUSTNOS.
Also I have set "Generate Business Partners from OSS" to 'C' and "Generate Systems from OSS" to 'N'.
Generation itself works (systems get created in SMSY) but the approriate IBase component does not get generated automatically.
After editing a system in SMSY and using the save button, the IBase component gets updated/generated automatically.
I wonder why it is working when perfoming manual changes but not when systems get created via REFRESH_ADMIN_DATA_FROM_SUPPORT.
Any ideas?
Thanks in advance.
Edited by: Christian Kaunzner on Mar 11, 2009 4:19 PM

Hello,
If I may add my own question about table/view: V_AIINSNRS and program: AI_SC_REFRESH_READ_ONLY_DATA
It seems that following the advice given by Alex, in fact the data in the view V_AIINSNRS
is updated in a certain way: for instance if the description for a system installation number
has been changed in the SAP Support Portal (system data maintenance) refreshing the data in
V_AIINSNRS works withing certain limits: you will see the new description in V_AIINSNRS
but the limit seems to be for Installation Numbers where you may have completely removed any SAP instance, no systems at all, and then requested to shutdown/delete the installation number from the SAP Support Portal, there it will be removed... but in the view V_AIINSNRS you still have those deleted entries
My question would be: how to have those deleted entries removed from view V_AIINSNRS as well,
considering that they were alredy be removed from the SAP Support Portal
Kind regards,
Raoul

Error in job REFRESH_ADMIN_DATA_FROM_SUPPORT

Hi,
We are facing errors in REFRESH_ADMIN_DATA_FROM_SUPPORT. It fiished successfully but contain errors as below.
Job started
Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID WF-BATCH)
No system headers will be generated in SMSY from SAP Support Portal
The following error messages have been returned by SAP Support Portal:
No system BWS found for installation number XXXXX
No system CNB found for installation number XXXX
No system DEP found for installation number XXXX
No system QEP found for installation number XXXXX
No system SBX found for installation number XXXX
Installation number 000INITIAL not found
No system UEP found for installation number XXXX
Job finished
Please let me know if I have to change anything.
Best Regards,
Tushar

Hi,
you can doubleclick the messages in the Job Log to see details.
"No system headers will be generated in SMSY from SAP Support Portal" is fine. Generating Systems in SMSY from SAP Support Portal is only an option for Service Providers that have no other option to get the systems of their customers.
"No system BWS found for installation number XXXXX" indicates that either installation number has not been maintained correctly in SMSY or that the system has been moved to another installation or that the system itself has been deleted in SAP Support Portal. You can fix all this in SMSY.
"Installation number 000INITIAL not found" means that 000INITIAL is not a valid installation number.You can fix this in SMSY.
Regards
Andreas

JOB REFRESH_ADMIN_DATA_FROM_SUPPORT

Hi all ,
what cause this error , how to fix this ?
SAP EHP 1 for SAP Solution Manager 7.0 SAP_BASIS     701     0007
Job started
Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID DDIC
No Businss Partners will be generated from SAP Customer numbers
No system headers will be generated in SMSY from SAP Support Portal
License data collection errors (customer number: 0000761498)
Job finished
Regards

>
Sindry wrote:
> in tcode Aisuser:
> there is entries with SAP Customer Number = space.
> Is it normal???
Hello Sindry,
It seems that you are using Multiple Customer number functionality within Solution Manager. Please visit the IMG via Transaction SPRO and in the IMG follow the path SAP Solution Manager --> Basic Settings --> Connection to SAP.
Here there is a subsection for Multiple Customer numbers and how to maintain them in Solution manager.
From the logs that you have posted it is clear that a wrong S userid is being used for a wrong customer number or lacks the authorizations to perform the actions.
The first place is the IMG to set things right. Please read the documentation in the IMG carefully and make the changes.
Then ensure that the S users you are using are mapped correctly in AISUSER table with a VALID entry for Customer numbers. eg :
USER                      SAP CUST Number                             SUSER
USER1                     12345                                                 89789
The first column in AISUSER is the username, second is the customer number and third is the S user id.
Then execute the job and check the results. This should resolve the issue.
Regards
Amit

Abap runtime error CL_AI_CRM_OBJECT_LMDB============CP

Dear All,
We are setting up Solman 7.1 sp08 for VAR scenario.
As we faced some issues with duplicated ibase components SAP suggested us to implement note 2012029.
After following step by step and running the reporrts mentioned in above note like report AI_CRM_PRODUCT_DELETE we started getting an abap runtime error.
SAP is telling us to re implement the note but it does not resolve our issue.
Now we are unable to create incidents, or to run trx ib_gen.
Because of this, job refresh_admin_data_from_support is getting cancelled.
find attached screenshot showing dump.
all suggestions or comments are welcome!
regards,
German

Hi German,
Looks like your report CL_AI_CRM_OBJECT_LMDB============CP is corrupted. Can you try restoring this program to original version by going to Version management in SE38?
Regards,
Vivek

SAP customer number unknown for installation number

Hi There,
We're facing some problems after a reconfiguration of some things in Solution Manager. We have SAP EHP 1 for SAP Solution Manager 7.0. Have made two days ago the installation of the latest SP, but not the kernel yet.
The problem is in the job SEND_SYSTEM_RELATIONSHIP_TO_SUPP. The error is:
08.01.2010 10:43:24 Job started                                                                                00           516          S
08.01.2010 10:43:24 Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant , user ID SOLMAN_BTC)      00           550          S
08.01.2010 10:43:24 SOL determined as monitoring Solution Manager system                                      AI_SC_EN        075          S
08.01.2010 10:43:24 SAP customer number unknown for installation number 00XXXXXXXX               AI_SC_EN        097          E
08.01.2010 10:43:24 Job cancelled after system exception ERROR_MESSAGE                                           00           564          A
The info about the system:
solman:soladm 21> disp+work
disp+work information
kernel release                701
kernel make variant           701_REL
compiled on                   HP-UX B.11.23 U ia64
compiled for                  64 BIT
compilation mode              UNICODE
compile time                  Feb 24 2009 21:53:01
update level                  0
patch number                  32
source id                     0.032
supported environment
database (SAP, table SVERS)   700
                              701
operating system
HP-UX B.11
Thanks,
Joao

Hi João Cesar,
I´m faccing with the same error... I installed the solution manager Ehp1 and it have SPS20 applied which correspond to ST 400 level 20 (SAPKITL430).
When I am in transaction SMSY in section Systems and I press the button "READ SYSTEM NUMBER" is shown an error message that says "SAP customer number unknown for installation" the details of help says:
Diagnosis
Installation number &V1& that is assigned to some system(s) in transaction SMSY is not assigned to an SAP customer number in table AIINSTALLATIONS.
Procedure
Please check the log of background job REFRESH_ADMIN_DATA_FROM_SUPPORT for errors.
So, when I entry in that job log I found this error:
No customer numbers maintained in view V_AISAPCUSTNOS   | AI_SC_EN   | 106
Then I went in table/view V_AISAPCUSTNOS and inside does not contain any data!!!
All the notes I found were related to lower versions and so I could not implemented the snotes corrections!! Any notes for my release that are related with this problem?
Joao Cesar what you did for solve this problem??? You didn´t mentioned!! You only mentioned that you implemented some notes.. but which ones?!!?

Cannot add a new entrie with aisuser!! help urgent

hi,
i'm trying to add new entrie for assign a S-user with trasax AISUSER, but without succès.
i have this message:
Partner 000123456(my suser) not found.
Partner 0001068365 not found - see longtext
Message no. AI_SC_EN093
Diagnosis
Partner number 0001068365 was not found in table AICONTACTS.
Procedure
Please check if you entered the correct number (S-User without S) or use the value help for this field. If the value help doesn't provide any data the report AI_SC_REFRESH_READ_ONLY_DATA has not been run yet. It should be scheduled daily with transaction SM_CONFIG_JOBS as job REFRESH_ADMIN_DATA_FROM_SUPPORT. However if you want to run this job successfully the user who created the job must be maintained in this table first. So you should ignore the warning for this purpose, maintain the partner for this user and continue maintaining this table after the job has fetched the contact data for the value help from SAP Support Portal successfully.
Even then it can happen, that you don't find the partner number in the value help. The reason for this may be, that the user doesn't have enough authorizations for some actions, since only users with certaine authorizations are downloaded from SAP Support Portal. So you also may ignore the warning in this case, as long as there is no typo in the partner number.
i have do all that, but i have usullay the same problem.
thanks for your help
Hassan

Daniel,
Go ahead and Apply this note , it will fix your issue.
Do you have a third column in AISUSER T.Code .
This issue is fixed in ST : SAPKITL426
Note 1140822 - SAP customer number for installation number &1 unknown
Thanks,
Uday

The maintenance certificate is visible for a system in the SAP Supportporta

Hi Guys,
We are using automatic distribution of maintenance certificates by SAP Solution Manager.
We are ok with prerequisites ( back. jobs , system data , SDCCN jobs etc.) but maintenance certificate is not being applied to the satellite systems.
report RAGS_MK_DISPLAY_FILE does not list down systems and neighter I can see maintenance cert. in SAP support portal.
Can somebody provide hint.
Best Regards,
Tushar

>
TusharC Chavan wrote:
> We are using automatic distribution of maintenance certificates by SAP Solution Manager.
>
> We are ok with prerequisites ( back. jobs , system data , SDCCN jobs etc.) but maintenance certificate is not being applied to the satellite systems.
>
> report RAGS_MK_DISPLAY_FILE does not list down systems and neighter I can see maintenance cert. in SAP support portal.
Hi Tushar,
Have you already checked this SAP Note with hints for trouble shooting?
[SAP Note 1280664 - Distribution of maintenance certificates: Troubleshooting|https://service.sap.com/sap/support/notes/1280664]
General information: http://www.service.sap.com/maintenancecertificate
Report RAGS_MK_DISPLAY_FILE and SAP Support Portal does not show any entries
==> That means, SolMan has not requested successfully Maintenance Certificates.
Hints for trouble shooting:
- check log of job REFRESH_ADMIN_DATA_FROM_SUPPORT
- check whether these SAP Note have been already applied. Both SAP Notes are linked in troubleshooting note.
1293657 - Error in distribution of Maintenance Certificates via SDCCN
1251060 - Error in requirement process of maintenance certificate
Good luck and best regards,
Ruediger

Determine the customer numbers for which the installations

Dear All,
I configured VAR Service Desk on SolMan EhP1 + SPS 20, Everything is good, but I have a problem when run report AI_SC_GET_SAP_CUSTOMER_NUMBERS. It can determine my customer numbers, but have only my installation number in table V_AIINSNRS. There are no any installation number of my customers in table V_AIINSNRS .I need installation number of my customer are included in V_AIINSNRS. Please show me about that. Thank you very much!
Thanks and Best Regards,
Tru Hang

Hello,
This is the text from the SPRO activity help:
1.3.9.3.3 Data Transfer from SAP
Use
You can copy the following system data from SAP into the System LandscapeMaintenance (SMSY):
- Name,
- System number,
- Installation number
- Product version.
All data can be copied from SLD or RFC connection. This is an alternative for service providers who
have no, or only restricted, connection to their customers via SLD or RFC.
Requirements
You have determined or maintained the customer numbers for the systems to be generated.
Default Settings
The system automatically generates IBase components, which you need for the Service Desk and Change
Management scenarios. If you do not want IBase to be generated automatically:
1. Choose the transaction DNO_CUST04.
2. Deselect the field: IB_GEN_AUTO (description: Automatic IBase Generation).
3. Save.
Activities
Set Automatic Generation flag
You can:
1. Generate all systems per customer number, or
2. Generate systems per installation number
Case 1: Flag/check whether all systems with a customer number are to be generated, and maintain the
maintenance view V_AISAPCUSTNOS. In this case, the system ignores the flag at installation level.
Case 2:If you select installations for which systems are to be generated, maintain the maintenance view
V_AIINSNRS.
Maintain Settings in SMSY_SETUP
4. Choose: Edit -> Expert Settings.
5. Enter the value A or N for the option Generate Systems by OSS:
- A: Systems are only generated if a 3-digit alpha-numeric ID has been specified for the customer
in maintenance view V_BP_SPC, to distinguish the long names of systems with different
customer numbers, e.g. a system SOL for the customer SAP would be SOLSAP01.
- N: New systems are numbered sequentially when they are generated. System SOL would be
SOL00001.
6. Save.
Data is created by background job REFRESH_ADMIN_DATA_FROM_SUPPORT , which
should be scheduled regularly. If you want to copy the data immediately, you can schedule it
immediately . Check in the job log of transaction SM37 that it ran successfully.
Note: The user under which the job runs must be in the table AISUSER , with authorization for
system data maintenance in the SAP Support Portal.
I hope this information helps.
Best regards,
Miguel Ariñ

How to create contact person on SAP Solution Manager

Dear all.
I installed SAP Solman SR3, I config solution manager for download support package. When I use the transaction AISUSER to assign user and contact person. I receive the information:" Partner 000xxxxxx not found". I saw in Solman SR2 didn't have this error.
Now I want to define contact person ! Please help me if you know about this problem.
thanks all so much.

Hi Thao
We have 2 column in AISUSER transaction table....
one is USer in which userid for the person is entered
sec is contact person in which S-Userid is entered(Delete the S and Leading Zeros from it)
The error which you are facing is because when you enter the entry a check execute by the system is enquireing the table AIContacts which is update by a background job .....................so have you scheduled this standard job .........REFRESH_ADMIN_DATA_FROM_SUPPORT.
Also posting the help log for the ur convenience....
Procedure to remove the error
Please check if you entered the correct number (S-User without S) or use the value help for this field. If the value help doesn't provide any data the report AI_SC_REFRESH_READ_ONLY_DATA has not been run yet. It should be scheduled daily with transaction SM_CONFIG_JOBS as job REFRESH_ADMIN_DATA_FROM_SUPPORT. However if you want to run this job successfully the user who created the job must be maintained in transaction AISUSER first. So you should ignore the warning for this purpose, maintain the partner for this user and continue maintaining this table after the job has fetched the contact data for the value help from SAP Support Portal successfully.
Even then it can happen, that you don't find the partner number in the value help. The reason for this may be, that the user doesn't have enough authorizations for some actions, since only users with certaine authorizations are downloaded from SAP Support Portal. So you also may ignore the warning in this case, as long as there is no typo in the partner number.
Hope it clarifies your doubt
Regards
Prakhar

Can't configure SMSY

Hello,
i'm new at SAP and i have trouble with SM configuration. I correctly configured OSS1 and saprouter, everything is working ok.
I created also landscape, and that's working fine also, except that i can't do Read System Number. I recieve error SAP customer number unknown for installation number XXXXXX.
I also checked that in job: REFRESH_ADMIN_DATA_FROM_SUPPORT i have error in log: No destination for SAP customer number.
I configured SPRO Connection to SAP -> One SAP Customer Number
1) In transaction SOLUTION_MANAGER i configured Settings -> Global Settings with my user to SAP Marketplace (i included S and leading zeros) and password.
I created two RFC to SAP as a copy of SAPOSS:
SAP-OSS
SAP-OSS-LIST-O01
In logon tab i wrote my user to SAP Marketplace (i included S and leading zeros) and password.
Connection test and authorization test were OK.
Last thing i done was transaction AISUSER:
In column User i wrote my username in the system.
In cloumn SAP Customer Number i wrote our company customer number.
In column Contact Person i wrote my OSS user (without S and leading 0).
I can't also choose my system version in maitenence optimizer, but i think it's connected.
I have implemented note: 0001140138 No destination found for SAP customer number.
Any suggestion what more can i check?

Hi MichalJ ,
> Well, i think maybe i don't have RFC connections configured right. When i go to spro and try to configure it, in documentation i see Set-up an "HTTP connection to SLM".
> Can someone tell me how to configure it?
Yes. You need to generate these RFC connections: SAP-OSS and SAP-OSS-LIST-O01.
Tcode: DSWP->Settings->Global Settings
Choose Change Mode and Maintain the following details as mentioned below in these tabs:
->General->Maintain SAP Service Market Place URL as : http://service.sap.com
->Connection to SAP->User ID and Password: S-User ID and Password
Save your changes.
The system automatically generates the following RFC destinations and assigns the S-User you specified in Global Settings:SAP-OSS and SAP-OSS-LIST-O01
These steps are also specified in SPRO->SAP Solution Manager->Configuration->Basic Settings->
Standard Configuration of Basic Settings->Solution Manager->Connection to SAP->Maintain RFC User for Communication with SAP Service and Support
> When i go to Change Managament -> Support Packages Stack there is:
> Change requests cannot be displayed or created, because the RFC connection has errors, or is not maintained.
This issue will be solved once you generate these RFC connections: SAP-OSS and SAP-OSS-LIST-O01
> Check whether the RFC connection to the Change Man agement system is under the key CHARM_DEST (APPLI field in the DESTINAT field), in the view BCOS_CUST. You need authorization for the cross-client view/table maintenance (S_TABU_DIS and S_TABU_CLI).
Tcode: SM30->Table/View->BCOS_CUST->Maintain; Create these entries if doesn't exist.
Appl.(first column) = CHARM_DEST
+(second column) = W
Dest.(third column) = NONE
+(fourth column) = CUST620
+(fifth column) = 1.0
Create the following entries also as mentioned above:
CHRAM                     W     NONE                                     CUST620     1.0
OSS_MSG     W     SM_<SYSID>CLNT100_READ     CUST620     1.0
> Check the RFC connection in the transaction SM59. If your SAP Solution Manager system is also your Change Manager system, the internal connection must be 'NONE'. You need authorization for the administration of RFC connections (S_RFC_ADM).
No more action is required, if the above steps are executed.
Let me know if the problem still persists.
Regards,
Sanjai

SOLMAN_CONNECT shows blank screen

I am setting up a Solution Manager 7.0 EhP1 system and have gotten all the systems connected, and EWA and System Monitoring and MOPZ all working. I am now trying to test out the Service Connections functionality (SOLMAN_CONNECT).
When I go to that transaction all I get is a blank screen.
I have checked that the jobs SEND_SYSTEM_RELATIONSHIP_TO_SUPP and SERVICE_CONNECTION_LISTENER as well as REFRESH_ADMIN_DATA_FROM_SUPPORT are running sucessfully.
Does anyone have any idea as to why this is not showing up?

>
Murray Lahn wrote:
> I am setting up a Solution Manager 7.0 EhP1 system and have gotten all the systems connected, and EWA and System Monitoring and MOPZ all working. I am now trying to test out the Service Connections functionality (SOLMAN_CONNECT).
Try to call the transaction SOLMAN_CONNECT several times, have you seen a Time Out information?
Have you finished SOLMAN_SETUP?
Best regards,
Ruediger

Automatic License management

Hi Experts,
I have configured automatic license management in solman.
I can see the system data in License management overview
For one particular system , the maintenance license got expired and is displaying as Red in color
Question 1:
Why my Automatic license management doesn't renew the maintenance license for this system at service market place?
Question 2:
Now I have manually renewed it at service market place for that particular system .
but still It is showing red in color in License management overview
Trouble shooting :
I ran REFRESH_ADMIN_DATA_FROM_SUPPORT and checked but still the the new license didn't reached solman system
The job log doesn't gives any error.
Please let me know what I'm missing.
Thanks in advance!
Regards
Sandy

Hi Sandeep,
Could you please let us know the steps undertaken for this?
Did you look at the prerequisites for Solman and Managed Systems?
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/dc/0a929d9ac44cdf88f789334201712d/content.htm
http://help.sap.com/saphelp_smehp1/helpdata/en/89/a7c08d740c4cffb491f98801f17d30/content.htm
http://help.sap.com/saphelp_nw70ehp1core/helpdata/en/41/42b6397c604278b6626f3d570c98c8/content.htm
Incorrect Service tool packages may be causing this issue.
Br,
Venky

REFRESH_ADMIN_DATA_FROM_SUPPORT

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