JOB REFRESH_ADMIN_DATA_FROM_SUPPORT

Question

Hi all ,
what cause this error , how to fix this ?
SAP EHP 1 for SAP Solution Manager 7.0 SAP_BASIS     701     0007
Job started
Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID DDIC
No Businss Partners will be generated from SAP Customer numbers
No system headers will be generated in SMSY from SAP Support Portal
License data collection errors (customer number: 0000761498)
Job finished
Regards

Answer 1

>
Sindry wrote:
> in tcode Aisuser:
> there is entries with SAP Customer Number = space.
> Is it normal???
Hello Sindry,
It seems that you are using Multiple Customer number functionality within Solution Manager. Please visit the IMG via Transaction SPRO and in the IMG follow the path SAP Solution Manager --> Basic Settings --> Connection to SAP.
Here there is a subsection for Multiple Customer numbers and how to maintain them in Solution manager.
From the logs that you have posted it is clear that a wrong S userid is being used for a wrong customer number or lacks the authorizations to perform the actions.
The first place is the IMG to set things right. Please read the documentation in the IMG carefully and make the changes.
Then ensure that the S users you are using are mapped correctly in AISUSER table with a VALID entry for Customer numbers. eg :
USER                      SAP CUST Number                             SUSER
USER1                     12345                                                 89789
The first column in AISUSER is the username, second is the customer number and third is the S user id.
Then execute the job and check the results. This should resolve the issue.
Regards
Amit