Refurbished vs. Non Refurbished
I see there is a Refurbished Apple LED Cinema Display (24" flat panel) for sale at $699. What's the problem with buying Refurbished compared with new? Also, what apple care do you buy for this?
Thanks
I just bought a refurbished 24" Cinema Display. The first display had a dead pixel but otherwise looked great. They replaced it no problem because it was within the return window, but I had to go the Apple Store to get it looked at and then ship it back and wait for the replacement. While I was at no point concerned they'd say, "It's just a dead pixel," I was definitely aware it was possible.
The replacement I just received was an absolute disaster. There were 11-15 "anomalies" on the screen one of which was a cluster of dead pixels almost dead center on the monitor. The aluminum frame had a huge nick out of the corner. AND there was a whining/grinding noise coming from inside the unit - not subtle in any way. Seriously?!!!
If a friend had offered me that monitor for free, I probably would have said thanks, but someone else will probably want it more than I do. How did that monitor make it through Apple's "QA" process and sold "like new" to a customer who just dropped close to $700 for it. The more I think about it the more agitated I get.
I called Apple Online. The first person I spoke with said I wouldn't have to take it the store to get it looked at. The second said I'd have to take it to the store to get it looked at, but that they'd probably just hand me a new monitor. I protested to no avail that I shouldn't have to go the store and they would contradict him. He insisted several times that some amount of dead pixels is within their specs. So, back to the store I went.
The tech at the store agreed that there was an issue but said there was nothing he could do for me there, noting that the online rep should never have told me he could . . . and clearly there never will be anything he can do there . . . EVER - no matter what happens to the monitor it will always be something I have to deal with through the online store. After this initial two week period, that means the shipping costs for the fix will be my responsibility as well.
I ordered another replacement, but I'm hesitating on it. Between the phone calls, the trips to the Apple Store, the trips to FedEx, the waiting for the monitors, the waiting at home for FedEx to deliver and the obvious agitation . . . maybe I'm unlucky, but that last monitor I got - that wasn't a minor flaw - that monitor was a total scam.
Similar Messages
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Non-Retina Macbook Pro Vs. Refurbished Early 2013 Retina Macbook Pro
Hey guys,
Im currently shopping around for a new laptop as I start University Monday and still have not decided on a Macbook. I originally thought I'd be completely fine purchasing a Non Retina Macbook Pro with student pricing at $999. I was ready to purchase it when I found myself gaining more interest in the Retina version, which seems to be better in every possible way except hard drive space, as well as the obvious difference in price. I feel as is 128GB will be not nearly enough, and the 256GB is $1500 at student pricing, which after tax will be way out of my budget. I've narrowed it down to two choices really, the Newest Non Retina Macbook Pro 13 inch $999, and a Refurbished February 2013 Retina Macbook Pro 13 inch, Non iris and 256 GB.
http://store.apple.com/ca/product/FE...retina-Display
There's the link for it... I guess I'm simply just asking for your opinions guys. My laptop will be used for Internet Browsing, Watching shows, Simple Movie editing, Music, and the occasional low requirement gaming (League of Legends).
One of my concerns is also Resale.. I believe by 2-4 Years I will want to sell my macbook, and Im not sure anyone will even want to purchase a non retina by then, or the value will just plummet.
Also, is the difference in hardware that crazy between the Earlier Retina and current non retina? I know the current retina blows the non retina out of the water, but Im not sure about the early 2013 retina.
I've been saying retina too much lately...
Anyways, let me know what you think guys
Thanks !First let me address the issue of refurbished MBPs. Same warranty and telephone support as a new one. I have done this three times and will also probably do it next time. In every instance there have been NO detectable cosmetic flaws.
The rertina's fast performance to large extent is due to the SSD storage. Install a SSD in a conventional MBP and you will achieve similar results. The difference in performance between the 2013 and the current models will be slight. You would barely notice and difference in normal light resource applications. My personal feeling is that storage capacity is more important that CPU speed and even RAM. External HDDs are for backups, not for storing data because of storage limitations on the computer (if possible). When I go mobile, I do not want to take an external HDD with me.
Games on any MBP are not going to be a top notch experience. They do not excel in that department.
Ciao. -
Is the iPad mini refurbished non retina running iOS 7 or iOS 6
I didn't know the refurbished iPad mini black and slate is it running iOS or 6 and it is released October 2012
Go to settings> general> about> version and it will show which IOS you're running. Even if it is running IOS 6 it can be upgraded to the most recent IOS 7.1.1.
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Insured Phone non Apple refurbished replacement.
I got an iPhone 3GS in January so I think it is still under an annual warranty. I looked after it well. It got stolen. I had cover with my bank account.
The replacement phone was a refurbished model that came in a weird grubby box and has glue on it where they stuck it together and had dirt under the screen (Between touch screen and under screen). I have refused this replacement.
I'm assuming this not an apple refurbished phone as it did not have the blue dot and white apple box to go with it.
I think this is not a "Like for Like" replacement. I don't mind getting a refurbished fphone but do I have the right to ask it to be an Apple quality control refurbishment.We definitely want you to be able to take advantage of trading in your device alclal. View our trade-in site www.trade-in.vzw.com for appraisal details. We are happy to takes trade ins from a variety of sources and carriers.
SandyS_VZW
Follow us on Twitter @VZWSupport -
Refurbished Macbook Pro (Mid 2012) Trackpad Jumpy/Non Responsive
Just purchased a refurbished Macbook Pro (Mid 2012) from the Apple Online Store. It worked fine for the first few days and then I noticed the cursor would occasionally go absolutely berserk and open up windows and fight against what I was doing.
Ended up chatting with Apple Care, and we reset a few things which did not work. Have tried almost everything I've read in the Apple forums and nothing is working. It seems to work for a while sometimes and then out of nowhere it randomly goes crazy again.
Am I just going to have to take this to an authorized Apple service location?Hi bapesta94,
If you are having intermittent erratic trackpad behavior with your MacBook Pro, you may find the following article helpful (apologies if you have already seen it):
Portables and Magic Trackpad: Jumpy or erratic trackpad operation
http://support.apple.com/kb/ts1449
Regards,
- Brenden -
Am I the only person having problems with Verizon's refurbished Androids?
The best way for me to share my issue, is to submit a copy of a letter I have written to Verizon.
I have been a loyal Verizon customer for many years now. I have enjoyed good service until my most recent phone purchase approximately 18 months ago. I purchased an HTC Android, which did not work properly. It was immediately replaced with a refurbished phone from the manufacturer, which also did not work properly. That phone was replaced with another refurbished phone form the manufacturer that did not work properly, but after being given NO OPTIONS, I learned that I would have to live with a partially functional phone. For approximately a year I learned to live with the fact that my date/time stamp would disappear, that sometimes my phone ringer would not work, that I would never get an alert sound when a text message arrived. The worst part of this phone is that periodically it would dump/erase all my text messages. Since Verizon could not solve the problem and since Verizon blamed the manufacturer, I had no options, had no choices. Part of being with Verizon and my crappy phone was forced upon me with a 2 year contract. I would only have to be miserable for one more year. Then one day my phone erased some very important text messages. At this point, I had already spent hours and hours and hours with your tech support, and I decided I needed to try and force a solution. While talking with one of your tech people, I learned that the last phone I had been sent was sent to me with Beta software. The software was so outdated that the phone was not updating itself. In fact we could not update the phone manually. So, the tech person put me into yet another HTC. That HTC did have up to date software, but I was still having problems texting, date disappearing and other glitchy things. So, then the next tech person put me into a Motorola. Leary of droids, I asked for an Iphone but was refused. The tech person told me that I could use my HTC charger for the Motorola, and that he would not be sending me a Motorola charger for the phone. I understood.
So, I’ve been very patient throughout this. I figured I just had a few more months to get through this misery, wait for my contract to expire, get the Iphone. Well, I had not idea that the WORST WAS YET TO COME! So, the Motorola doesn’t charge. I tried charging that phone for 3 days, and nothing. So, back on the phone with your tech support. By the way, whomever reads this letter, I hope that someday you have to go through the tedious phone trees that I had to, only to get to Tech Level 1 which pre-screens, then you have to explain your story ALL OVER AGAIN to level 2 tech support. Of course, I now realize that Verizon thinks that I have hours and hours of time, that it is more important for me to burn 2-3 hours of my time to save Verizon 10 minutes of their time. I now realize just what a low opinion the company has of its “clients.” I actually can’t refer to myself as a client anymore; I think I am one of Verizon’s chumps.
So, back on the phone, more misery, more trips to the post office. This tech person could not believe that the new Motorola was not charging, and when I asked her if I could just get an Iphone, she said, “If you are returning a functional phone with the idea that you will get an Iphone, we will charge your for the returned phone. They will test the phone when it arrives, and if there isn’t anything wrong with it, we will charge you.” WOW. So, not only have I not had a phone that works properly, but I have wasted hours of my valuable time on the phone and running to the post office returning phones, but now I am being threatened by your employee who was implying that I am a liar. BUT WAIT, IT GETS WORSE! So, she sends me another Motorola, and this phone wouldn’t take a charge either. DO YOU THINK SHE SHOULD HAVE SENT ME A MOTOROLA CHARGER INSTEAD OF MAKING ME USE MY HTC CHARGER?! How much money did you save here, $3 for a charger? So the new phone doesn’t charge, and of course now I am back on the phone tree with your tech support. BUT WAIT, IT GETS WORSE! CAN YOU BELIEVE THAT THE WORST IS YET TO COME?
So now I’m very angry. At some point, after a company FAILS you over and over, at some point you have to take matters into your own hands. I figured I am at that point. I ask again for a Iphone, and they say No. At this point I figure I may have to file a small claims against Verizon or pay off my contract, something dramatic, something that will solve the problem. I am now writing down employee names etc. This all went down last Friday, August 24th. I talked with Deshanee. Deshanee determines that the problem is the charger, but I explain to her that I have been reassured by two other tech people that my HTC charger is fine. I told her I was leaving town and needed this resolved. She said that I needed to go to a corporate Verizon store, and there she would arrange for a manager to give me a charger and charge the phone. Really! So during rush hour traffic on a Friday, I get to run to a Verizon store and test something that might not work!!!!! Whomever reads this letter (if it every gets read), I hope that someday you have to go through this hell, frantic, running around, not knowing if I will have this resolved before my trip, and the HUMILIATION of having to do a tremendous amount of footwork, wasted time, wasted hours. You people must really despise your client/chumps to put us through this misery and HELL! I told her that that was unacceptable that I wanted to talk to a supervisor. If I go to a Verizon store during rush hour traffic on a Friday, going on my SIXTH REPLACEMENT PHONE ISSUE, I wanted to know the problem was going to be resolved. I am not a lab rat to be sent around town for an experiment. I asked her to get a supervisor and have him authorize me an Iphone. Deshannee reluctantly consulted with a man by the name of Chad (she refused to give me his last name), and he said, “No.” He did not have any other solution for me other than to run to the Verizon store and test out a new charger. I had visions of me sitting in a Verizon store for 2 hours waiting to see if a phone would charge. At this point I am HATING VERIZON. You have no idea the depth of my anger and resentment towards your company. I wanted to personally talk to Chad, and since it looked like I would have no other choice than to follow my orders from Verizon, I started my way to the Verizon store. By the way, there is a Sprint store within two blocks of that corporate, Verizon store.
So Chad is not available but Denshanee connects me with a very nice supervisor by the name of Mary. Both Denshanne and Mary were courteous and professional, and I do not blame them for anything. I BLAME VERIZON for not giving them any customer service tools to work with. After all I have been through, figure out a way to resolve the problem once and for all. I had to come up with the idea terminating my contract, paying the $200 penalty, Verizon crediting me back the $200, and then I would BUY the ****** IPHONE! I suggested this to Mary, and she said that only the Customer Loyalty Dept could authorize that. So, after being on hold for quite a while, she came back to me to tell me that the Customer Loyalty Department would not authorize it. I was left on my own. Since the Corporate Verizon store would not give me a charger for my phone, I had to buy one. They sold me a Verizon, Universal Wall Charger. More to come on this later. Turns out EVEN THIS ISN’T RIGHT! They should have sold me a Motorola charger. It has taken me weeks to figure out why I can’t transfer data!!!! So, I have spent hours on the phone with Verizon tech support to try and figure out why this ****** phone won’t transfer data. Verizon tech support was NO HELP. THEY DON’T KNOW. So, I had to call Motorola tech support to find out that Verizon’s Universal Wall Chargers are not used for data transfer. If you people were actually trying to drive me crazy, intentionally, I would be afraid for my life. If this is your level of competence when you are trying?
I went on my trip and of course, when I arrived in Europe, my phone did not work. I had to get on your tech support again, and it took 2 hours to trouble shoot the problem. Even though I had called several times to ensure my phone was international ready, to make sure I had a calling plan and a data plan, no one bothered to fill my requests. I believe I should record every phone call to Verizon, document everything. So, even after I got on a data plan, I received alerts that I was mounting over $1,000 in data roaming charges. I had to call Verizon several times from Europe to remedy this. You people just love making things hard. I hate Verizon.
So, my new Motorola does not transfer data to my computer, for a reason I am not sure of, but Motorola claims I have the wrong USB cord. I requested a car charger and was denied that today by your tech support person, Vondra. She said that Verizon only warrants phones, and that we have to buy the chargers and such. Yeah, of course Verizon doesn’t; that would cost you $3? So, I called the Verizon corporate store on La Cienega, the store that refused to give me a charger, that made me buy one (one of your tech people did credit me back for that BTW). I spoke with the manager, Vanessa. She said that they don’t carry Motorola chargers. They sell the phones, but not the chargers. I explained to her about the data transfer problem I was having, and she suggested I buy a memory card reader. GREAT. So, Verizon’s solution is to abandon the idea of having the proper equipment, piece meal a solution and yes, make me pay for it!
So, another item, which your tech support cannot solve, is that the phone does not work while it is being charged. So, I called tech support again, asked to speak with a Supervisor. I was put on hold for a long time, and the tech support person came back and told me that there were no supervisors available and that one would have to call me back. I asked her the name of the supervisor that is supposed to call me back, and she said, “Alvin.”
So, a day has gone by and no call from Alvin. I doubt he will call. Your company is obviously going through some rough times. I am sure that within a few months, Verizon’s incompetence and failings will start to be reflected in your ratings
I have visited the Sprint store, and I am familiarizing myself with what they have to offer. Early next year my contract expires, and most likely I will leave Verizon. I should take you to small claims court! Most of all, I so much regret all the people I referred to you, dozens. I talked up your network, I told everyone how happy I was with the service. I was your advocate. No longer, and I am not putting the same effort into letting people know how horrific Verizon has been with me during these last 18 months. I am counting the months until my contract expires. I will limp along with this broken phone until my contract expires, just has I have done with all the other defective phones Verizon has provided me with. For a year my HTC phone ran on the first generation software, and I managed to just use it as phone, nothing much more, and that’s what I’ll have to do with this ****** piece of crap.I believe you, Ihave been a subscriber for over 8 years and over that period of time I have has some phones fail. This I can accept and understand, however the policy of Verizon of only sending out recertified phones is a joke. I have had over 10 replacement phones sent out to me an none have actually lasted more that 1 month. Last year this went on and on, I was able to fix this by upgrading to the samsung stratosphere. My son's Pantech phone failed and was replaced several times and to resolve this, I ended up purchasing a replacement from Amazon.
My worked fine at first, then the internet started to get really buggy and hard almost impossible to connect. I was very hesitant to have them send a replacement because of my experience with the replacement phones, however I had to concede because I could not connect to the Internet. I was assured that the replacement would undergo a 100++ point check. It arrived and I was happy with it, however a week later, it stopped charging. I spoke with a supervisor and the options he had for me was 1. keep going thru the warranty replacement process, 2 they will send me a downgraded phone (a 3G, unlike the 4G that I bought) or 3. they will buy it back for ... wait for it...$68. Another supervisor told me then they will have to keep sending out phones, every week if needed.
As expected the replacement phone failed again, and out of frustration I called again and they connected me to a manager immediately (my account is flagged because I filed a complaint with the BBB. And for once I got a helpful person, he told me they could not ship a new phone, but a different brand, the Motorola Droid 4, I said I want to keep the Stratosphere because of the car dock and desk dock, he said they would give me new docks as well. This seemed like a good deal, so I accepted. The Droid arrived and I was setting it up, transferred the sim, the 32 GB SD card, contacts and all. I noticed that the sim was not registering, it showed no data, I tried to remove it and it BURNED my hand, needless to say it fried my SD card with all the data, photos, etc....
When I was using a basic phone, this was not a big problem, just move your contacts and you are done. With smart phones this is a lot harder, you have to load all the apps and settings again. My stand is that I am paying $200++ a month for decent service... not even perfect, just decent. I get defective phones and Verizon is not willing to rectify this. I spoke with someone from the executive office of verizon and basically her answer was to keep replacing the phones until one works,, buy an new one at full retail price or get it from a third party like Amazon or Ebay....or...get this since I am 5 months away from my upgrade date, they will LET me do an early upgrade to any non apple product, but PAY an early upgrade penalty.
Right now I think that I will use one of my phones, BUT I will aside from the complaint with the BBB, I am filing a complaint with the FTC. I wrote this on the forums a few weeks ago, but of course no one from Verizon will have the B@ll$ to answer this.
Message was edited by: alexander ruiz -
Paid £120 for a replacement iPhone 3GS 16GB White around 6 months ago, ONLY TWO MONTHS afterwards it seemed to think it was stuck on a docking station, so I got another replacement as it was virtually unusable! Of course I got scammed, and was given a refurbished unit, instead of another new one, after paying £120 as a student for a new one to avoid any further issues! I CANNOT afford a new phone and I am FURIOUS that I may not have the years warranty I practically paid for by buying a new unit that only worked to its full functionality for 2 MONTHS, to get a replacement with only 90 days warranty, how is that right? NOT ONLY SHOULD I GET A BRAND NEW REPLACEMENT AGAIN BUT I SHOULD ALSO HAVE MY YEARS WARRANTY I AM MOST CERTAINLY ENTITLED TO!
Personally I think this is an outrage, and I believe I am entitled to the years warranty I paid for, and a replacement now as my 5-6 month iPhone's LCD has decided to completely pack in possibly costing me £30 for a new, none-genuine LCD that I would have to trust myself to replace.
I deserve my full warranty, I feel like I have been scammed by a huge company that couldn't care less whether their products reach the customer with the sales of goods act i'm mind at all.
I think this is an outrage, and hope to be reassured by somebody on here.
thank you for taking the time to read my post,
yours sincerely, Olly.thank you for your reply! I hope you are accurate in what you are saying, I have not voided my warranty in any way, the iPhone I paid for had a fault that meant, for some reason not only did it think it was constantly on a docking station, meaning the speakers nor the volume would work, but it would overheat when charging, this was nothing that I did to the iPhone.
so in that case I am still covered by the years warranty?
this is great if I am, although I thought all refurbished replacements only had a 90 day warranty. so if you need a replacement, you've only got 90 days for a component to break in order to get a replacement, which I think is unfair in every way as a refurbished replacement is even more likely to go wrong, not only that but it is more likely to go wrong in a smaller amount of time too! -
Having Troubles With Restoring Refurbished iPhone 4.
I have just received a refurbished phone as my iPhone 4 went for a swim. Now I am trying to restore my phone through iTunes, and after three tries its still saying my phone needs to be restored. My contacts have transfered but none of my apps will and it doesnt give me any sync button or anything. After I go through the whole restore process, iTunes says yet again "This computer has previously been synced with an iPhone or another iOS device." Then gives me an option to either set it up as a new phone, or restore from back up. What am I doing wrong?
Anyone have any ideas what I could do?
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I just boght a refurbished MacBook (2009ish) with 4gb RAM and 160gb hard drive, running Mavericks. It is an update from a 2006 iBook running Panther. I have a tera external. As this is a refurbished machine, I do not have the startup disks.
In general setup has been fine, with the exception of a couple of issues.
1. I cannot get iTunes to recognize my iTunes library on my external. I've done all the setup, a few times, but it just won't acknowledge it's there. I downloaded a few files from the Cloud, but when I look in the library they're not there. They're also not in the "music" folder on the hard drive. Suggestions?
2. For some reason, when I create an "iTunes Media" folder on my external, iTunes does not save things into it. Every single album/song/artist is listed as a separate folder. That is, when I open my external in Finder I get a window with well over 100 folders. This would be fine, if not for the fact that I have other, non-iTunes files, on my external and it makes it a pain to find them when I need to. This isn't such a big deal, but it is a rather pain in the arse. Thoughts?
3. I have also moved my iPhoto library to my external, but when I click on "iPhoto Library" in my external I don't see any actual files, despite there being over 1000 photos in the library. Is this normal? It doesn't seem right.
Any help is greatly appreciated.search Google for "iphone not recognzied" for countless instructions and articles.
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Hi everyone! I have iphone 4s, which was my friends bought it from canada appstore about 1 month before and has serial number DQ*******TDD and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
How I know my iphone is refurbished?
Thank you.
answers that i folow up and find are :
- Did you purchase the device from Apple or an authorized reseller? If not, then you were scammed.
- It means you bought a gray market phone that was replaced, reported lost, or reported stolen, then re-sold illegally. It has no warranty and Apple will not service it with an out of warranty replacement.
- If your phone was replaced, it was most likely refurbished.
- You cannot tell the difference between a refurbished phone and a new one.
- check your serial number if its starts with 5K then its refurbished model
Not true. All it does is identify it as 'service stock'. It may be refurbised, or it may be new. There is no way for you, or even someone at an Apple Store, to tell the difference.
6 - You bought a phone that was stolen, lost, or taken in for repair and then re-sold illegally. get your money back if you can.
If there is ever a hardware problem that requires service, you will most likely not be able to get it serviced or replaced by Apple.
7- During the refurbishment process the devices are assigned a new serial number.
8- This means that your iPhone was replaced by Apple and you entered the serial number for your old iPhone which was replaced.
9- That means that particular phone has been replaced under warranty. Where did you get the phone from? If it was used, the previous owner may have had it replaced and not returned it to Apple as they were supposed to and sold it.
10- Interpreting what you postd, it would seem you had the device replaced at some earlier stage. Apple doesn't repair but instead replaces the whole unit with a refurbished unit which has its own serial number. Whatever the case, you will have to see Apple about the matter.
11- white box (new) or a brown box (refurb)
now my questions :
how i know my iphone is refurbished and how apple support my iphone who ever my serial is replaced ??How can I know my device is refurbished or new one??Can I check my device is refurbished or new with serial number?
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I have a refurbished ipod touch 4th Gen. I am having problems backing up because the cloud is almost full. I have tried to delete some apps/pics but it won't let me. Do I need to purchase more storage? Also, I accidentally erased all stored music. It is still on my personal computer and I need to know how to get it back on my ipod. A family member set it up for me.
You said " I accidentally erased all stored music.".
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Your iCloud backup does not include non-iTunes purchases like music from CDs
If on your iPod now:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
You can go to Setting>iCloud>Manage Storage and see what is using the store and delete items from iCloud -
Refurbished iBook...no install disks???
My husband just bought a refurbished 12-inch iBook. Of course, it has all of the standard software loaded on it, but he tells me that he no CDs or any materials with the iBook. Should he have? I'm thinking, so what happens when he has a huge meltdown with his hard drive or an application and needs to reinstall the OS or the apps? Can someone enlighten me? (Perhaps these standard installs are available free via the Internet??)
Thanks!!
Diane WordsmithThanks, Cornelius. I will give that a try. Thanks also dreed2 for your responses. I called the store where it was purchased and asked about this. I also asked our Mac tech support guy here at work. Apparently, you don't receive these when you purchase a refurb. When they refurbish the computer, they upgrade it and install the most recent OS available (in this case, Tiger). So, they aren't even using the install disks that came with the computer. (So where do they do get the disks to install? And why can't the customer have that one?)
Anyway...that seems to be the way things are. If anyone knows better, please post back. In the meantime, I guess it wouldn't hurt to contact Apple and make the request, as you suggested, Cornelius. Otherwise...if hubby's hard drive dies or requires a new install, I guess we'll be loading Panther on it using the install disks from my (non-refurbed) iBook.
Diane Wordsmith -
My iPhone had blue stickers inside when I had the battery replaced. Is my phone a refurbished model?
I have been having battery problems lately and my friend fixes iPhones. He told me he would install a new battery for me. When he opened the phone, he noticed 2 blue stickers with the number 15 on them and a fingerprint on the screen. He said the only time he has seen something like this is on a refurbished phone. I bought my phone new in 2012 and have never had any work done on it before. Is there anyway I can find out if my phone was refurbished?
I bought my phone new in 2012
Apple sells new iPhones, and refurbished ones. Legitimate non-Apple vendors will sell new or used iPhones. Therefore if yours was not refurbished it was either new or used. A refurbished iPhone will most certainly not have any fingerprints on the screen.
It hardly matters any more though, if your friend opened the iPhone, Apple will no longer touch it. -
Can I replace a damaged iTouch 4G for a refurbished white iTouch 4G?
Can I replace a damaged iTouch 4G for a refurbished white iTouch 4G?
Did you drop it? This is not covered under the warranty. Otherwise, take it in to an Apple store to get a free replacement if there is a defect.
This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Apple serial number has been removed or defaced. -
I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
Great, the SIM card is working, when I turn on the power. So apparently, Apple sold me a refurbished iPhone6 at full price. Terrible feeling. I will definitely be worried if I order again from Apple
going to exchange for for a 'new' one from the Apple retail store. Sigh....Spellpizza wrote:
I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
To the best of my knowledge, Apple is not selling unlocked phones yet. All the phones are intended for specific carriers. In the U.S., at least, phones that are sold for specific carriers come with an included SIM and no SIM removal tool. There is also no manual. Please not that full retail price or "contract free" does not mean "unlocked". So, none of that indicates a refurbished phone.
The issue with the mute switch sounds like a defect. However, are the phone is under warranty, Apple will replace it if that's the case.
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