Remote control

I noticed my remote control was not working so replaced the battery... still doesn't work. Read the Apple support document for remotes, did everything mentioned relating to linking to my computer etc., still not working.
Got my digital camera to check that the infrared on the remote is working, and it does (can see the infrared flashing through the camera LCD at back) so must be something to do with the iMac itself.
According to the support document...therre should be a" "Disable remote control infrared receiver" checkbox in the Security pane of System Preferences" - however there is no such checkbox in my Security pane.
Interestingly, this problem seems to coincide with my installing an upgrade to iLife08 - could there be a link - has anyone got any other ideas please?

Dennis, thank you for your help.
I've tried to repair the disk permissions as suggested and pairing the remote with the iMac, but still not working. Also trying to open Front Row did not work.
So I went looking for Front Row on my machine and couldn't find it... so tried loading the Front Row update... and got this message - "This software update requires a Macintosh with a built-in infrared (IR) receiver running Mac OS X 10.4.5 or later."
I'm running 10.4.10 at the moment, so really don't know what's going on... this is looking more like something to do with me installing the new iLife?

Similar Messages

Lenovo AIO C440 - not working infrared remote control

Hello,
is there any hint how to get infrared remote control working for a new C440 model? Tomorrow I will try to measure and/or replace batteries which could be bad. For now it is totally not working.
Another question: the remote should work only within AverMedia TV app or in the whole Windows 8?
Regards,
Zdenek

hi bohdik,
Welcome to the Lenovo Forums.
The IR Windows Media Center remote control is for use with C440 models with optional TV tuner. If you have this model, make sure the TV Tuner driver and the ITE CIR Driver from the lenovo support site are installed under Device Manager (press Windows Key+R then type devmgmt.msc) then follow the Set up a TV signal in Windows Media Center. guide.
Note:
You must have Windows 8 PRO to enable Windows Media Center
See this articles in reference:
How to add Windows Media Center to Windows 8 Pro
How To Install And Set Up Media Center On Windows 8
Hope this helps
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Remote Control and Remote View Problem

Hi,
I work at a High School running Netware 6.0 SP5 and Zen works 4.01 ir7.
Remote Control and Remote View works great but I noticed one problem.
We have a logo of the school that is forced down on to the desktop when a
user logs in through group policies. This logo works perfect for the
desktop wall paper and loads every time a user logs in.
When I Remote Control or Remote View a computer the users desktop wall
paper turns from the logo being forced down through group policies to the
desktop to a blue desktop wall paper.
I would prefer the desktop wall paper staying the schools logo when I
Remote Control or Remote View because if the desktop wall paper changes to
the blue color I mentioned above when I Remote Control or Remote View the
users computer, they will know that someone is taking over their computer
which sometimes we dont want them knowing.
We have Windows 98SE computer running Novell Client 3.4 and we have some
computers running Windows XP Professional SP1 and Windows XP Professional
SP2 both running Novell Client 4.91 SP2.
The Remote Control and Remote View problem of the desktop wall paper
changing on the users computer occurs on all operating systems mentioned
above.
Is there a solution to my above problem? When Remote Controlling and
Remote Viewing someone's computer I don't want the desktop wall paper to
change.
Thanks!

Bpilon,
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http://support.novell.com.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://support.novell.com/forums)
Be sure to read the forum FAQ about what to expect in the way of responses:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
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Remotely control the ITunes on Windows 7 64 bit PC with the new IPad

With the latest version of ITunes for both Win7 and the new IPad, I'm only able to use the new IPad to remotely control the ITunes on Windows 7 64 bit PC through wired connection ( ethernet cable ) to the wireless router. As soon as I connect my PC through wireless connection, the new IPad can not find my libraries.
Is this a known issue or am I missing some settings?
Thanks,

Are you using the 64 bit installer?
See also Recovering your iTunes library from your iPod or iOS device.
tt2

Unplugging all network devices from Fios router prevents DVR freezing and remote control lock ups.

All,
I recently had a Verizon tech visit my house due to constant DVR and remote control freezing. TV content was freezing whether it was locally recorded, pulled from another DVR in the house, or On Demand. On a hunch after the tech tested everything and was about to leave, he unplugged my gigabit switch from the Fios router. Lo and behold everything started running perfectly. Since to the tech, the problem was solved, he closed the case and was on his way. The probem is of course I have more devices than the built in router switch provides ports for. My network is compised of an 8 port Netgear gigabit switch downstream from the Fios router with two wireless access points (with their own built in gigbait switches) connecting to the Netgear gigabit switch. There are no loops in the switch topology. I've tried changing out the router, the gigabit switch, removing the wireless acces points individually as well as plugging the access points directly into the Fios router switch (one at a time with no Netgear switch in the middle) and all scenarious cause the DVR/remote control freeezing to come back. The only devices I can plug into the Fios router without causing freezes are PC's....anything with it's own switch essentially brings the network to it's knees. If anyone has an idea how to get my network back in one piece AND make the DVR's/remotes behave, I'd greatly appreciate the help!
My Fios equipment:
MI-424WR GEN-3I rev I (eye) running firmware 40.19.36
5 Motorola HD-DVRs all QIP 7232-2 running software release 1.9.1 platform build 25.39 (Oct. 22, 2012)
Specific config:
75/35 Fios connecting via ethernet from ONT. Set-top boxes connect to Fios router coax port via powered splitter.
*All SNR/dB mesasurements taken by the tech from the set-top boxes and router are well within spec.
Fios router provides DHCP addressing. Wireless N access points are configured for roaming with the same SSID and non-overlapping channels. Access points are not providing routing or IP adressing...all layer 3 and up services still provided by Fios router
Diagram:
ONT
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2

WayfarerII wrote:
... DVR ... remote ... freezing ... TV ... whether ... locally recorded, pulled from another DVR ...
... tech ... unplugged my gigabit switch from the Fios router ... and ... everything started running perfectly ...
... config:
75/35 Fios ... via ethernet from ONT ... Set-top boxes connect to Fios router via powered splitter ...
ONT
|
| cat5
|
Fios Router ---------Cable Splitter---------Set Top Boxes
|
Netgear Switch
|           |
WAP1    WAP2
I am inclined to echo several of the "tns" comments, particularly with respect to your splitter. My layout is based on a standard 8-port splitter of the type usually supplied in a VZ install. In addition I do have a ChannelPlus device that functions as a powered splitter, but its use is limited to distribution of secondary TV signals to older analog TVs. My first point then is that this may be an offender as "tns" has suggested.
In addition, I'd describe your wiring as "non-standard" (red-colored items in the above diagram)  As you're no doubt aware, with 75/35 you don't really need Cat5e from the ONT (your original diagram). It seems the highest tiers do require it, but in "standard" installations this run is coax directly to an 8-port non-powered splitter (below diagram), then from that splitter via coax to all STBs and CableCards, other TVs, et.), and also to the Actiontec.   Subsequent feeds from the Actiontec to wired devices (including WAPs) are via Ethernet (typically Cat 5e).
In fact I don't immediately see how your STBs get additional services such as On Demand and IMG with the wiring shown in your diagram (perhaps someone can help me out here). In "standard" installs the Actiontec must be connected via coax to the ONT to provide such services to other network clients. I don't see that requirement being met here.
For starters I'd recommend that you change your service from WAN Ethernet to WAN coax. This can easily be accomplished over the telephone. Then I'd run coax directly from the ONT to the Actiontec as in my revised diagram below (blue-colored items). If your setup can manage with this arrangement, I think it will help greatly with the "freezing" issue.
ONT - - - - - - coax - - - - -
                                         |
Fios Router --- coax--- Standard 8-Port Splitter --- coax --- Set Top Boxes
|cat5
Netgear Switch
|cat5          |cat5
WAP1 WAP2
Subsequent Note: You provided additional info while I was composing a response, and I'd like to offer another comment. Structured wiring "panels" of the type usually available are pre-configured to provide data, phone and video. This usually means that one is in certain respects limited by the ideas of the panel designer. I have what can be called a structured wiring layout, but it really is composed of individual small custom networks for each service (automation, security, video, data, telco, etc.), configured so that all wiring terminates in "home run" fashion at a central panel (a few details here: http://forums.verizon.com/t5/Home-Networking/Cmon-Show-Us-Your-Network/m-p/481733#M765 ). This layout makes it easier to make adjustments (and there have been quite a few over the intervening years). I'm thinking that in your case you may have to abandon the powered splitter (presumably) built into the panel in order to avoid your present fix.
Subsequent Subsequent Note:   From your description it seems that you are using more than a single "whole house" DVR to supply programming to other devices. This is a bit puzzling to me because somewhere along the line I recall reading that only a single whole house DVR was allowed on the network. Can you elaborate a bit?

The remote controls stopped working

I bought with an official Apple dealer the new i Pod Shuffle (generation 3) to use during my bike rides. After the first ride the remote controls stopped working and the voice over feature spontaneously started repeating the songs title. As well the volume control stopped working altogether. I didn't have time to return the Shuffle after only a week so I disable the voice over feature and keep on using my Shuffle with no volume adjustment, fast forward etc ….
After a visit to the Apple website I saw that several owners complained about this problem and assumed Apple would know about it and be ready to offer a fast solution. So picked an official Service Center as close as possible from my location.
First shock the Service Center was dirty, the paint obviously several decades old and faded, the light kept to the minimum.
Second shock not Tech on duty to check something as simple as a headsets. I realized there was no way to have a fast resolution to my problem. The Shuffle will be send to a regional repair center, I could have save the trip and just go to an Apple dealer. What the use to have Service Centers if they don't provide service?
Now when a product is returned, after 25 days of ownership (can't say use), a product designed by a company with the reputation of Apple you expect some kind of sign that the company is sorry, stands behind it's product and will do all possible to solve the problem. WRONG.
Third shock. The person who took my Shuffle obviously never saw a Shuffle generation 3 before or even knew it existed. She explained over and over that I may (but it sounded more like I will) be charge for the repair. Even asked me to pay upfront a basic fee to cover the time of a Tech checking on the product. And that the Tech will give me a quote if I am to be charged. Furthermore She found tons of reasons why eventually I would be charged to repair the product, however no technical person ever checked on the product. Well I guess only users read messages on Apple website not employees of Apple.
So what now? I am suppose to receive an E-mail in 24 hours to 5 working days, in which I'll be explained the result of the Tech investigation.
I guess most owners of Apple products have a better experience with the Customer Service or where the reputation of Apple being a “cool” company comes from? But based on my experience it looks like Apple's products and Apple's Customer Service may not meet Apple's reputation or customer's expectations. Or am I asking for too much?

I seriously doubt you were at an Apple Store and you were not dealing with Apple employees. You were dealing with a 3rd party shop that does work on Apple products.
Don't know where you are located but you could contact Customer Service at Apple and complain but they are somewhat limited it dealing with a 3rd party company. But they will at least have you complaint on file. Or you could attempt to find an actual Apple Store and take your Shuffle there. Or you could try one of the workarounds listed on the threads here.

Portege M800-PPM81E - remote control installation issue

Hello Guys,
I have a problem to install remote control on this notebook.
First of all the winbond CIR driver doesnt work, I try on diffrent operation systems... the same message..... "There is a problem with this Windows installer package.
A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
I have installed now Vista x64....dosn't work.
Thank you,
M.G.

Hello Feliks, I buy this laptop in Greece, have already registered and serial number was recognized buy toshiba web site. I check ACPI\WEC1020 doesnt exist in hardware setup, I don't see any not recognized hardware....When I try to install driver File Version 7.1.62.2012 Driver Resources file 64 bit Driver ....the same message..... "There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." Thank you.

SCCM remote control keeps dropping out when another network adaptor loses connection

Hey guys,
Hopefully someone will be able to help me out
at work, we are running SCCM 2012, and I use SCCM 2012 config manager to manage the clients etc
We have a particularly annoying issue with SCCM remote control; it constantly drops out when a network connection on the client machine disconnects or changes state, even if its not interface I'm remote controlling through
Here's an example for you:
a laptop with a wired, and wireless connection:
I remote control the machine through the wired network address (lets say 192.168.0.1), but if the wireless connection drops out (someone turns it off or it breaks) the remote control client will kick me off, lock the screen, and I have to wait 20-30 seconds
before it will accept my connection again
This happens with any network adaptor that's installed on the client
Here is a copy of the logs re-creating this issue: https://www.dropbox.com/s/nu4w28d44xky3rg/CmRcService.log
(I've edited it to take out usernames and IP addresses as they are publicly accessible)
So my question, does any one know how to fix this issue? I see it uses WMI, is there anyway to get WMI to ignore an interface?
Thanks heaps,
Harry

This is going to be done by design for security reasons. If the network connect for whatever reason is down the pc will automatically be locked.
Garth Jones | My blogs: Enhansoft and
Old Blog site | Twitter:
@GarthMJ

Apple remote control

I bought the apple remote control for my mac, but it's not working. I checked the systems preferences to enable the IR, but that option wasn't there. I read that some macs don't have infrared option which is needed to use the control. The remote was advertised to work with macs - am I missing something???

The 2012 and 2013 iMacs do not have an IR receiver.
The 2011 iMacs were the last iMacs to have a built in IR receiver and IR remote control.
If you own an iDevice, there are apps that work either over WiFi or Bluetooth to control your iMac.
For another type of WiFi hardware device, look at these.
http://www.amazon.com/Satechi-MediaRemote-Bluetooth-Multi-Media-Control/dp/B0082 4948U/ref=sr_1_4?ie=UTF8&qid=1381714186&sr=8-4&keywords=remote+controls+Mac

Disable remote control IR receiver is not showing up in system pref.

My remote for my iMac is not working. I originally thought it neeeded a new battery but that was not it. I had a power outage the other night and since then have been noticing the problem.
The apple support says;
'To turn on IR reception:
Open System Preferences and click Security.
Deselect "Disable remote control infrared receiver.'
When I go to system preferences and then security, the option to 'disable remote control infrared receiver' does not show up.
Yesterday I restarted and the option came back, this morning after turning my computer on it wasn't there again. Any idea how to resolve this problem for good?
Thank you
Dan

The next time you notice the line gone from the System Preferences, open up your System Profiler (from the /Applications/Utillities/ folder) and check to see if the "IR Receiver" is listed under the USB section in Hardware.
If it doesn't appear there, then perhaps you're having some kind of failure of your receiver? If it does appear there, then it would seem more likely that you're having some kind of preference file or setting problem.
-Doug

Device not working after updating from 8 to 8.1: SMK Ehome Infrared Transceiver and remote control (usb)

Hi all,
An excellent 2015 to you all.
I wonder whether it's possible to get my (USB) SMK Ehome Infrared transceiver (which serves to connect my PC to a remote control) to work again. It functioned okay under Windows 8, but when I upgraded my system to Windows 8.1 it didn't respond anymore.
How's that possible? And do you have any ideas how I can resolve this?
I use the remote control to start and stop videos and to adjust the sound volume.
What I have done already:
-disabled and enabled the consumer IR devices under 'HID devices' in device management.
-disabled and enabled the USB controller for the Ehome Infrared Receiver.
No luck so far. Anybody knows what to do?
Cheers,
Peter

Hi,
What is the driver status in device manager? Have you tried to manually download the right version driver for Windows 8.1 from the transceiver's manufacture website and install it in your system?
Meanwhile, please run services.msc to launch services manager, then scroll down to "Human Interface Device Access service", make sure the service is "started" to "manual" or "automatic", test the issue again.
Yolanda Zhu
TechNet Community Support
Thanks, Yolanda Zhu. There is no driver on the manufacturer's website, but the driver is included from Windows versions XP to 8 and the device responds as expected under these OS Versions. In Windows 8.1 it seems also to be included, and device manager
indicates under Human Interface Devices that the 'Microsoft eHome infra transceiver' driver functions correctly and under
Universal Serial Bus controllers that 'eHome infrared receiver' (USBCIR) functions correctly as well. But when I press the remote, the red LED blinks, but nothing else happens.
The "Human Interface Device Service" is set to automatic and is being executed.
Can it be that the mapping ('action on remote' to 'action on PC') is lost somehow?
Cheers,
Peter AKA Django

Remote control stopped working on MacBook Pro

I have two MacBokk Pros (2008 and 2011), with two remote controls that worked fine and interchangeable until about a week ago. Now both remotes work only on the older one of our computers, but not on the newer one. I have looked into the Security prefs panel, "Disable Infrared Receiver" is unchecked, "this computer will work with any available remote control" is shown underneath - everything look like it was before.
Holding "Menu" and "Fast Forward" to pair the remote produces no results after 5 seconds or more.
I also did the the "iSight test" mentioned elsewhere in this forum, the batteries in both remotes are fine and sending a signal.
That leads me to suspect there might be a problem with the infrared receiver. But is that a hardware or software issue and what should be done next, considering that I'm about 200 miles from the next Apple store?

Thank you! Yes, I've seen this troubleshooting page and followed those suggestion, that's where I also found the remote control battery test mentioned above.
Product ID: 0x8242
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.16
Speed: Up to 1.5 Mb/sec
Manufacturer: Apple Computer, Inc.
Location ID: 0xfd110000 / 3
Current Available (mA): 500
Current Required (mA): 100
The only difference here is a "3" in the Location ID where your's shows a "2"
UPDATE: The SMC Reset tip worked! Thank you!!!

Remote control not working on Touchsmart 610-1030uk

Had been working fine for long time. Now out of warranty. Battery fine. Indicator on remote and on PC (white LED on front panel) both show IR is working. Mouse and keyboard still work fine. I have tried uninstalling and reinstalling drivers for Microsoft eHome infrared transceiver but still can't get the machine to respond to remote control.
Any thoughts?
This question was solved.
View Solution.

Hello frrw. Sorry to waste your time. I changed the batteries and it works fine. It seems the red LED on the remote and the white LED on the PC that flashes when I press a button on the remote do not mean that the batteries are strong enough.
Meanwhile I have that recurring problem with blu-ray players. I will post a new question and maybe you can help.
Many thanks.

Remote Control and error 1456

We are having a Remote control issue with more and more PC's. If they are
logged in, we can remote control them. If they have bee restarted and are
waiting to log in, then we can not remote control them. We Can use
diagnostics on them though....
Zen 4.01 ir7 is where we are.
We are also having an issue where many times after imaging, the ISD is not
populated into windows, and gets associated with our Image PC's workstation
object. If we clear the ISD, delete both workstation objects, and reboot the
target PC, it does re-import correctly. The remote control issue does not
get fixed when this happens though....
I have seen that rmerrorlog.txt has been asked for in the past to help solve
this issue, so We are including that. Any help in resolving what we have set
wrong is appreciated.
Thanks,
Mark Waters, CNA
John Evans, MCNE
Systems Group
Housing and Food Services
Michigan State University
watersmd at mail dot hfs dot msu dot edu
1st attempt to remote control target PC was not Logged in. It Failed - Error
1456.
2nd attempt was when target PC was logged in. It Worked.
PC with ConsoleOne - A004686
#(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Starting console
#(89212)# 11:45:46 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
Trying to load the resource DLL from Nls\ENGLISH directory
#(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Resource is loaded
successfully
#(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Inside
LoadandParseCommand
#(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart ==
FALSE Hiding window
#(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
parsed successfully
#(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Init Client
Successfull!!!
#(89212)# 11:45:46 AM 02/13/07 NORMAL : Before Authentication
#(89212)# 11:45:47 AM 02/13/07 NORMAL : After Authentication
#(89212)# 11:45:47 AM 02/13/07 CRITICAL : Authentication Failed:
#(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > LoadAndAuthenticate
returned FALSE
#(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > Authentication Failed:
returning -201
#(89212)# 11:45:51 AM 02/13/07 NORMAL : Out of process
#(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Starting console
#(89212)# 11:47:03 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
Trying to load the resource DLL from Nls\ENGLISH directory
#(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Resource is loaded
successfully
#(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Inside
LoadandParseCommand
#(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart ==
FALSE Hiding window
#(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
parsed successfully
#(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Init Client
Successfull!!!
#(89212)# 11:47:03 AM 02/13/07 NORMAL : Before Authentication
#(89212)# 11:47:04 AM 02/13/07 NORMAL : After Authentication
#(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Authentication
Successful!!!
#(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Initialize returned TRUE
#(89212)# 11:47:04 AM 02/13/07 NORMAL : RTT > Avg Delay is 0
#(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Sent out WallPaperRequest
#(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Send Thread : Received
Startreceiving event
#(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Receive Thread : Received
Startreceiving Event
#(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Received CMD_AGENT_READY
Command
#(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Compression sending is 6
#(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Value of did->DrishtiType
sent to Agent is 1
#(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Sent out the DisplayInfo
Packet succesfully
#(89212)# 11:47:06 AM 02/13/07 Critical : HandlePacket >>Memory
reallocation
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > LookForTerminate got an
event
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of SendThread
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Value returned from the
ReceiveData(For Header) is -1
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of StartReceiveThread
#(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of process
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Receive thread terminated
#(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Send thread terminated
#(89212)# 11:47:13 AM 02/13/07 NORMAL : out of Startsession
#(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of startsession :
HandleRCSession
#(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of DeInit
#(89212)# 11:47:13 AM 02/13/07 NORMAL : out of HandleRCSession
Target PC - A003514
#(768)# 11:45:46 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenLite.dll
#(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenPol32.dll
#(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
dependent modules...
#(768)# 11:45:47 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
Successfully loaded ZenAutil.dll and its dependent DLLs
#(768)# 11:45:47 AM 02/13/07 Normal : Console version is SP1
#(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'A003514.Workstations.UHsg.HFS'
#(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
#(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
policies...
#(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'A003514.Workstations.UHsg.HFS'
#(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
#(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
A003514.Workstations.UHsg.HFS, treename - HFS
#(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
authenticated...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
failed...
#(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
A003514.Workstations.UHsg.HFS, treename - HFS
#(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
authenticated...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
failed...
#(768)# 11:45:47 AM 02/13/07 Normal : Neither policy settings active. All
operations disabled.
#(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Finished reading policies
#(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
A003514.Workstations.UHsg.HFS, treename - HFS
#(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
authenticated...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
failed...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
initializeContext() failed for master 0, tree:HFS
#(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
authentication for nearest replica returned : -201
#(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
A003514.Workstations.UHsg.HFS, treename - HFS
#(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
authenticated...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
failed...
#(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
initializeContext() failed for master 1, tree:HFS
#(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
authentication for master replica returned : -201
#(768)# 11:45:47 AM 02/13/07 Critical : Unable to reach the eDirectory
server
#(768)# 11:45:47 AM 02/13/07 Critical :
RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
#(768)# 11:45:47 AM 02/13/07 Normal : RMSessionFinished - Begin
#(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
#(768)# 11:45:47 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
unloaded ZenAutil.dll
#(768)# 11:47:02 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenLite.dll
#(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\ZenPol32.dll
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
dependent modules...
#(768)# 11:47:03 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
Successfully loaded ZenAutil.dll and its dependent DLLs
#(768)# 11:47:03 AM 02/13/07 Normal : Console version is SP1
#(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
#(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
policies...
#(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
#(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
#(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
#(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
context
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Failure in reading boolean
attribute DM:Ignore Policy in CN=A003514.OU=Workstations.OU=UHsg.O=HFS
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempt to read using
user:, tree:HFS
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Workstation Policy -
'z_Global Workstation Package:General:Remote Control
Policy.WorkstationPackages.Workstations.UHsg.HFS'
#(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
#(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
context
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: User Policy - ''
#(768)# 11:47:03 AM 02/13/07 Normal : Only workstation policy settings
active...
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Finished reading policies
#(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
name...
#(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
#(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
Files\Novell\ZENworks\WMSchApi.dll
#(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
successfully
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
context
#(768)# 11:47:03 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
authentication for nearest replica returned : 0
#(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
#(768)# 11:47:03 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
unloaded ZenAutil.dll
#(768)# 11:47:03 AM 02/13/07 Normal : LaunchRcRvAgent: CalculateRTT is
over...
#(768)# 11:47:04 AM 02/13/07 Normal : Darapan is loaded successfully
#(768)# 11:47:04 AM 02/13/07 Normal : Init Proc of RCAgent has been called
successfully
#(768)# 11:47:04 AM 02/13/07 Critical : Successfully executed RcAgent.DLL's
Init Proc Address
#(768)# 11:47:04 AM 02/13/07 Normal : Call to update desktop is made
#(768)# 11:47:04 AM 02/13/07 normal : CMD_AGENT_READY is sent
#(768)# 11:47:04 AM 02/13/07 normal : CMD_SUPRESS_WALLPAPER is received
#(768)# 11:47:04 AM 02/13/07 Normal : WallPaperThread is closed
#(768)# 11:47:04 AM 02/13/07 Normal : CMD_KEY_MASK is received
#(768)# 11:47:04 AM 02/13/07 normal : CMD_DISPLAY_INFO is received
#(768)# 11:47:04 AM 02/13/07 Normal : Display Info. received. Remote Control
session for P1.
#(768)# 11:47:04 AM 02/13/07 Normal : Console version is SP1
#(768)# 11:47:04 AM 02/13/07 Normal : Calling startlookforchangesthread.
#(768)# 11:47:04 AM 02/13/07 Normal : InitialDisplayInfo sent
#(768)# 11:47:04 AM 02/13/07 Normal : DRIVER to use is DARPAN
#(768)# 11:47:04 AM 02/13/07 Normal : CallInitDrishti :
ESC_START_VIEWING_DARPAN Successful
#(768)# 11:47:04 AM 02/13/07 Normal : Came out after loading the driver
#(768)# 11:47:04 AM 02/13/07 normal : Setting hook to cursor shapes is ok
#(768)# 11:47:04 AM 02/13/07 Normal : Got WM_SWITCH_DESKTOP
#(768)# 11:47:05 AM 02/13/07 Normal : Call to update desktop is made
#(768)# 11:47:12 AM 02/13/07 Normal : RecvThread is returning
#(768)# 11:47:12 AM 02/13/07 Normal : WaitThread : WaitForMultipleObjects
returned. Closed thread is = 1
#(768)# 11:47:12 AM 02/13/07 Normal : Periodic Check thread is returning
#(768)# 11:47:12 AM 02/13/07 Normal : In desktop change thread terminate
session is set
#(768)# 11:47:12 AM 02/13/07 normal : Terminate session event is set in send
thread
#(768)# 11:47:12 AM 02/13/07 Normal : Close msg for visible window. Calling
CloseConnection().
#(768)# 11:47:12 AM 02/13/07 Normal : Clean up is going to start
#(768)# 11:47:12 AM 02/13/07 Normal : LookforchangesThread returning
#(768)# 11:47:12 AM 02/13/07 Normal : WallPaperThread is closed
#(768)# 11:47:12 AM 02/13/07 normal : All the threads are closed normally
#(768)# 11:47:12 AM 02/13/07 Normal : Call to update desktop is made
#(768)# 11:47:12 AM 02/13/07 normal : RC session is completed successfully
#(768)# 11:47:12 AM 02/13/07 Normal : CZenRmServer::RCRvThread:
hAcceptThread Signals
#(768)# 11:47:12 AM 02/13/07 Critical :
RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
#(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: RcAgent.dll is
successfully unloaded from memory
#(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not unloaded
from memory ...
#(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not unloaded
from memory and it is forcefully unloaded...
#(768)# 11:47:12 AM 02/13/07 Normal : Darapan is Unloaded successfully
#(768)# 11:47:12 AM 02/13/07 Normal : RMSessionFinished - Begin

Delete a few test workstation objects. Delete the object that was created by
the Image PC. Run DSREPAIR. Disable windows firewall. Reboot the PCs. Check
if the Workstation objects are created and if you can remotely control
them.
"Mark Waters" <[email protected]> wrote in message
news:[email protected]...
> We are having a Remote control issue with more and more PC's. If they are
> logged in, we can remote control them. If they have bee restarted and are
> waiting to log in, then we can not remote control them. We Can use
> diagnostics on them though....
> Zen 4.01 ir7 is where we are.
> We are also having an issue where many times after imaging, the ISD is not
> populated into windows, and gets associated with our Image PC's
> workstation
> object. If we clear the ISD, delete both workstation objects, and reboot
> the
> target PC, it does re-import correctly. The remote control issue does not
> get fixed when this happens though....
> I have seen that rmerrorlog.txt has been asked for in the past to help
> solve
> this issue, so We are including that. Any help in resolving what we have
> set
> wrong is appreciated.
>
> Thanks,
> Mark Waters, CNA
> John Evans, MCNE
> Systems Group
> Housing and Food Services
> Michigan State University
> watersmd at mail dot hfs dot msu dot edu
>
>
> 1st attempt to remote control target PC was not Logged in. It Failed -
> Error
> 1456.
> 2nd attempt was when target PC was logged in. It Worked.
>
>
> PC with ConsoleOne - A004686
>
> #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Starting console
> #(89212)# 11:45:46 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
> Trying to load the resource DLL from Nls\ENGLISH directory
> #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Resource is loaded
> successfully
> #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Inside
> LoadandParseCommand
> #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart
> ==
> FALSE Hiding window
> #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
> parsed successfully
> #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Init Client
> Successfull!!!
> #(89212)# 11:45:46 AM 02/13/07 NORMAL : Before Authentication
> #(89212)# 11:45:47 AM 02/13/07 NORMAL : After Authentication
> #(89212)# 11:45:47 AM 02/13/07 CRITICAL : Authentication Failed:
> #(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > LoadAndAuthenticate
> returned FALSE
> #(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > Authentication Failed:
> returning -201
> #(89212)# 11:45:51 AM 02/13/07 NORMAL : Out of process
>
>
>
> #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Starting console
> #(89212)# 11:47:03 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
> Trying to load the resource DLL from Nls\ENGLISH directory
> #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Resource is loaded
> successfully
> #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Inside
> LoadandParseCommand
> #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart
> ==
> FALSE Hiding window
> #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
> parsed successfully
> #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Init Client
> Successfull!!!
> #(89212)# 11:47:03 AM 02/13/07 NORMAL : Before Authentication
> #(89212)# 11:47:04 AM 02/13/07 NORMAL : After Authentication
> #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Authentication
> Successful!!!
> #(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Initialize returned TRUE
> #(89212)# 11:47:04 AM 02/13/07 NORMAL : RTT > Avg Delay is 0
> #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Sent out
> WallPaperRequest
> #(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Send Thread : Received
> Startreceiving event
> #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Receive Thread :
> Received
> Startreceiving Event
> #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Received CMD_AGENT_READY
> Command
> #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Compression sending is 6
> #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Value of
> did->DrishtiType
> sent to Agent is 1
> #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Sent out the DisplayInfo
> Packet succesfully
> #(89212)# 11:47:06 AM 02/13/07 Critical : HandlePacket >>Memory
> reallocation
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > LookForTerminate got an
> event
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of SendThread
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Value returned from the
> ReceiveData(For Header) is -1
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of
> StartReceiveThread
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of process
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Receive thread
> terminated
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Send thread terminated
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : out of Startsession
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of startsession :
> HandleRCSession
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of DeInit
> #(89212)# 11:47:13 AM 02/13/07 NORMAL : out of HandleRCSession
>
>
> Target PC - A003514
>
> #(768)# 11:45:46 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\ZenLite.dll
> #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\ZenPol32.dll
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
> dependent modules...
> #(768)# 11:45:47 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
> Successfully loaded ZenAutil.dll and its dependent DLLs
> #(768)# 11:45:47 AM 02/13/07 Normal : Console version is SP1
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
> wsDN = 'A003514.Workstations.UHsg.HFS'
> #(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
> policies...
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
> wsDN = 'A003514.Workstations.UHsg.HFS'
> #(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
> #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
> A003514.Workstations.UHsg.HFS, treename - HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
> authenticated...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
> failed...
> #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
> A003514.Workstations.UHsg.HFS, treename - HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
> authenticated...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
> failed...
> #(768)# 11:45:47 AM 02/13/07 Normal : Neither policy settings active. All
> operations disabled.
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Finished reading
> policies
> #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
> A003514.Workstations.UHsg.HFS, treename - HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
> authenticated...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
> failed...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
> initializeContext() failed for master 0, tree:HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
> authentication for nearest replica returned : -201
> #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
> A003514.Workstations.UHsg.HFS, treename - HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
> authenticated...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
> failed...
> #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
> initializeContext() failed for master 1, tree:HFS
> #(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
> authentication for master replica returned : -201
> #(768)# 11:45:47 AM 02/13/07 Critical : Unable to reach the eDirectory
> server
> #(768)# 11:45:47 AM 02/13/07 Critical :
> RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
> #(768)# 11:45:47 AM 02/13/07 Normal : RMSessionFinished - Begin
> #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
> #(768)# 11:45:47 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
> unloaded ZenAutil.dll
>
>
> #(768)# 11:47:02 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\ZenLite.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\ZenPol32.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
> dependent modules...
> #(768)# 11:47:03 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
> Successfully loaded ZenAutil.dll and its dependent DLLs
> #(768)# 11:47:03 AM 02/13/07 Normal : Console version is SP1
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
> wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
> #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
> policies...
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
> wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
> #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
> #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
> CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
> #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
> successfully
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
> context
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Failure in reading
> boolean
> attribute DM:Ignore Policy in CN=A003514.OU=Workstations.OU=UHsg.O=HFS
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempt to read using
> user:, tree:HFS
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Workstation Policy -
> 'z_Global Workstation Package:General:Remote Control
> Policy.WorkstationPackages.Workstations.UHsg.HFS'
> #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
> CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
> #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
> successfully
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
> context
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: User Policy - ''
> #(768)# 11:47:03 AM 02/13/07 Normal : Only workstation policy settings
> active...
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Finished reading
> policies
> #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
> name...
> #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
> CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
> #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
> Files\Novell\ZENworks\WMSchApi.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
> successfully
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
> context
> #(768)# 11:47:03 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
> authentication for nearest replica returned : 0
> #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
> #(768)# 11:47:03 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
> unloaded ZenAutil.dll
> #(768)# 11:47:03 AM 02/13/07 Normal : LaunchRcRvAgent: CalculateRTT is
> over...
> #(768)# 11:47:04 AM 02/13/07 Normal : Darapan is loaded successfully
> #(768)# 11:47:04 AM 02/13/07 Normal : Init Proc of RCAgent has been called
> successfully
> #(768)# 11:47:04 AM 02/13/07 Critical : Successfully executed
> RcAgent.DLL's
> Init Proc Address
> #(768)# 11:47:04 AM 02/13/07 Normal : Call to update desktop is made
> #(768)# 11:47:04 AM 02/13/07 normal : CMD_AGENT_READY is sent
> #(768)# 11:47:04 AM 02/13/07 normal : CMD_SUPRESS_WALLPAPER is received
> #(768)# 11:47:04 AM 02/13/07 Normal : WallPaperThread is closed
> #(768)# 11:47:04 AM 02/13/07 Normal : CMD_KEY_MASK is received
> #(768)# 11:47:04 AM 02/13/07 normal : CMD_DISPLAY_INFO is received
> #(768)# 11:47:04 AM 02/13/07 Normal : Display Info. received. Remote
> Control
> session for P1.
> #(768)# 11:47:04 AM 02/13/07 Normal : Console version is SP1
> #(768)# 11:47:04 AM 02/13/07 Normal : Calling startlookforchangesthread.
> #(768)# 11:47:04 AM 02/13/07 Normal : InitialDisplayInfo sent
> #(768)# 11:47:04 AM 02/13/07 Normal : DRIVER to use is DARPAN
> #(768)# 11:47:04 AM 02/13/07 Normal : CallInitDrishti :
> ESC_START_VIEWING_DARPAN Successful
> #(768)# 11:47:04 AM 02/13/07 Normal : Came out after loading the driver
> #(768)# 11:47:04 AM 02/13/07 normal : Setting hook to cursor shapes is ok
> #(768)# 11:47:04 AM 02/13/07 Normal : Got WM_SWITCH_DESKTOP
> #(768)# 11:47:05 AM 02/13/07 Normal : Call to update desktop is made
> #(768)# 11:47:12 AM 02/13/07 Normal : RecvThread is returning
> #(768)# 11:47:12 AM 02/13/07 Normal : WaitThread : WaitForMultipleObjects
> returned. Closed thread is = 1
> #(768)# 11:47:12 AM 02/13/07 Normal : Periodic Check thread is returning
> #(768)# 11:47:12 AM 02/13/07 Normal : In desktop change thread terminate
> session is set
> #(768)# 11:47:12 AM 02/13/07 normal : Terminate session event is set in
> send
> thread
> #(768)# 11:47:12 AM 02/13/07 Normal : Close msg for visible window.
> Calling
> CloseConnection().
> #(768)# 11:47:12 AM 02/13/07 Normal : Clean up is going to start
> #(768)# 11:47:12 AM 02/13/07 Normal : LookforchangesThread returning
> #(768)# 11:47:12 AM 02/13/07 Normal : WallPaperThread is closed
> #(768)# 11:47:12 AM 02/13/07 normal : All the threads are closed normally
> #(768)# 11:47:12 AM 02/13/07 Normal : Call to update desktop is made
> #(768)# 11:47:12 AM 02/13/07 normal : RC session is completed successfully
> #(768)# 11:47:12 AM 02/13/07 Normal : CZenRmServer::RCRvThread:
> hAcceptThread Signals
> #(768)# 11:47:12 AM 02/13/07 Critical :
> RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
> #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: RcAgent.dll is
> successfully unloaded from memory
> #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not
> unloaded
> from memory ...
> #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not
> unloaded
> from memory and it is forcefully unloaded...
> #(768)# 11:47:12 AM 02/13/07 Normal : Darapan is Unloaded successfully
> #(768)# 11:47:12 AM 02/13/07 Normal : RMSessionFinished - Begin
>

BT Vision Box and Remote Control not working prope...

Hi,
Can anybody help me please?
I have a black BT Vision Box. The remote control had increasingly been sticking so tonight I just turned the power off tonight, left it off for 20 seconds and turned it back on.
It seemed to turn back on and reboot itself normally, it took the amount of time it normally does on a couple of occasions when it froze a few months back. However since I rebooted it approximately 3 hours ago it has been turning itself off and rebooting itself every 10 minutes or so. On one occasion when I turned it off on the front of the machine and left it for a few minutes, it turned itself on and started rebooting itself again.
The remote control is worse than when it was sticking, now there is a delay of up to 30 seconds after I press a button. Sometimes it does not work at all, when that happens it just becomes stuck and eventually reboots itself.
So far I have tried turning it off and on again, I have also tried rebooting the internet connection (which is working fine). I have tried pressing the off button on the actual box for 10 seconds and resetting it that way. I have put new batteries in the remote. Nothing has worked. If anyone can help me that would be great.
Solved!
Go to Solution.

Hi,
Unfortunately I can't get that far now.
I turned all TV related systems off last night in an effort to see if it would work properly today.
I came home from work and turned everything on. The system boots itself up until it gets to a grey screen that says "Nearly there..." with the BT logo in the bottom right corner. It stays like that for approximately one minute. Then it turns itself off and starts rebooting itself again.
I have tried pressing the on/off button on the front of the box and holding it in for 10 secs or so until the box turns itself off and reboots but the effect is still the same as above.
Do you have any other suggestions pleaase, aside from throwing it in the bin?

Remote control

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