Remote support wanted

Hello
Im just wondering if anyone has come across a dedicated support service for editors using premiere pro and AF. I find adobe remote support useful! but only to a point, my issues are never fully resolved.
I have a list of question a mile long, I don't have time to figure out things on my own and need help.
I recently had a company called "Flux" service my computer remotely and it was excellent. It would be fantastic if there was a similar service dedicated to premier pro and its plugins.
I have been using premier pro for almost 2 years and I love it but I really need to sit sown with an expert to iron out some of the on going issues I keep running into.
As they say "time is money" and Im spending way to much time trouble shooting these days.
If anyone know of a company of individual that provides such a service please let me know.
Kind regards
Philip

If they are hardware related run our Premiere Pro BenchMark (PPBM)

Similar Messages

Know more detail about the Remote Support Platform for SAP Business One ?

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

SAP Business One 9.1 is about to release this year and we can see in the feature enhancements that a significant update is planned in the Remote Support Platform for SAP Business One, more commonly known as RSP. Let’s have a quick look what update is planned for RSP in version 9.1:
Enhancements planned in Remote Support Platform for SAP Business One 9.1
RSP is planned to support both SAP Business One on Microsoft SQL Server as well as SAP Business One on HANA Database
RSP Processes and Reports adapted to SAP HANA Database
With this plan RSP will help in the areas of Download, Installation, Go-Live Check, Monitoring, Upgrade and Support for SAP Business One both   on SQL Server and HANA.
But like me (non-SAP B1 Consultant) many of you have the question what is RSP and how it helps in support? Here I have tried to gather all information.
What is Remote Support Platform for SAP Business One?
The remote support platform for SAP Business One is designed to protect a SAP Business One installation by providing automated and remote support in a high-volume business.
The platform monitors the entire SAP Business One environment. By significantly reducing the time between the appearance, identification, and resolution of issues, the remote support platform for SAP Business One minimizes the impact on customer databases and processes.
Some Key Features of Remote Support Platform:
Showing alerts to SAP B1 Admin about the events which require their attention, such as low disk space, database backups, etc.
Incident Reports against the issues identified which require attention of SAP Support
Company Database Backup and Restore options
Regular fixes of Company Database inconsistencies
Check, Download and Install regular updates in SAP Business One
Upload Logs and required files to SAP Support or to Partner Support on regular basis
Some details about RSP Backup Management
Schedule daily, weekly, and monthly backups
Perform differential and full database backups
Back up transaction logs
Back up files to shared folders on a network
System Status Report through RSP
From June 1st 2013, it will be mandatory to install, configure and upload the System Status Report (SSR) from Remote Support Platform (RSP) for SAP Business One in order to receive support for messages of a technical nature (upgrades, performance & crashes, etc).
Database uploads only via RSP
From June 1st 2013 SAP Business One Support will only accept database uploads to SAP via remote support platform for SAP Business One. In certain exceptional circumstances STFP may be used but this will constitute a minority of cases.
Microsoft Windows PowerShell Scripting
In the remote support platform studio, you can create tasks using Microsoft Windows PowerShell scripting. PowerShell enables you to perform remote administrative tasks on customers’ Microsoft Windows operating systems, by providing full access to Component Object Model (COM) and Windows Management Instrumentation (WMI).Some Network Prerequisite for RSP
To achieve the internet connection test, you must allow port 80 for the RSP external communication
Disabling antivirus firewall or add the RSP to the trusted zone of the antivirus
Set the correct proxy
Disabling Windows firewall in the TP_link Wireless Configuration Utility
Want to now More about It Click Here :   Remote Support Platform for SAP Business One

Remote support component tool installation

Hi,
We have gone through the documents of RSC.
Just want to know does SAP support helps in installation & Configuring this tool.
Thanks

Hello,
Yes, SAP Support can help you with the installation and configuration of remote support component. If you find that you need help, you can create a message under the component BI-BIP-DEP.
Additionally, we have a SAP Note specifically to help you with each section of the installation.
[1586550 - Remote support component SP2 troubleshooting master note|https://websmp130.sap-ag.de/sap/support/notes/1586550]
Sincerely,
Toby Johnston
SAP America, Inc

Remote support zone to customers

Hi,
We are looking to setup a remote support zone to different customers (more than 500) for our different software developers.
The type of connections to customers can be PSTN/ISDN dialup, PPTP and ipsec L2L connections.
We don't want that the connections can be initiated from within the local lan so we thought of having a DMZ with terminal server and workstations where the different teams can logon.
Different needs :
Terminal server & workstations (for debugging) in zone
One team can only access his customers from Terminal server and from his workstations.
AAA
We thought of using the new ISR routers for dialup and ipsec in combination with ACS.
For PPTP we still need a Windows server.
a few remarks : how is it possible to use ACS with auth-proxy if you let the users login to the same TS (so same source ip ?)
Can ACS be used together with the microsoft server for setting up PPTP connections ?
Any ideas about architecture and a secure zone are welcome.
Regards,
Kristine

As far as I know, you cannot use ACS with auth-proxy

Remote support options for iPad?

We're looking at the iPad as a possible solution for a specific business case. However, I'll need some way to provide remote support to the iPad users. I've looked for VNC type apps but everything I've found just enables the iPad to be a client that connects to and remotely controls another system.
Is there a VNC server-like app for iPad that would let me provide remote support TO the device?

Since the OS on the iPad does not allow multitasking there is only one app running at a time. This would not allow a VNC server app to run.
Even with the preview of multitasking in iPhone OS 4 a VNC server would require access out of its sandboxed environment which it would not be allowed to have.
Another issue is that it is a multi-touch device that does not use a mouse cursor. I am not sure VNC can handle this.
Essentially what you are asking would be similar to someone controlling an iPhone remotely, since the iPad is much closer to an iPhone than it is to a computer.
A workaround may be to use video conferencing on a computer so that you can see the screen of the iPad, guiding the user through the steps required.

Agent console in Remote Support Platform

Hi Experts,
What is agent console in Remote Support platform?Also in the active task when you view the task there is an option named communication in the communication tab there is an option of customize so what is the reason behind it.
Thanks in advance -
Mona.

Hello,
RSP consists of the following two applications:
1. RSP Agent Service - This is a windows service, instantly running on a server (preferably SAP Business One server machine). The service itself does not have any UI, it is a background process. This is the "application logic".
2. RSP Agent Console - The console is the user interface to configure, manage and use the RSP service. It can connect to a locally installed RSP Agent service or to a remotely installed RSP Agent Service (within the company intranet).
As for the communication settings in the task details:
- Every RSP task generates a report (XML file, HTML file) which is then sent by email to configured recipients or to SAP.
- Communication channels specify, where, how and to whom the reports will be sent (email, SAP, saved locally to a directory).
- By default, all tasks use the default settings configured in the RSP configuration.
- The default settings can be overriden by the task specific configuration of communication channels. For example, for example you can configure the task to send the results to specific email recipients which are different from those configured in the RSP configuration. Or, you can turn off sending the results to SAP for a selected task. This way you can route results of task to relevant support people (experts) who are interested in them.
If you have any more comments or questions, I will be happy to answer.
Best regards
Jan
Product Management, SAP Business One

Looking for an unattended over the internet remote support solution

Did you look into ScreenConnect?

Hello everyone... I've read some discussions today regarding remote support tools. My background comes from an older version of Kaseya (perhaps 5 or earlier), some experience with GFIMax, and Bomgar. I have changed jobs and am looking for a similar solution for the company I am at to replace the current Kaseya implementation being managed by a vendor. We have less than 15 workstations/servers to maintain. I took a look at Remote Utilities this afternoon as well as DameWare and while I lean more towards DameWare, they do not support unattended remote access at this time. Remote Utilities looks like a good solution provided I install an RU server somewhere in the building. I was looking for a solution similar to Kaseya or GFI whereby there is a cloud based console that the agents check in to that I have access to from anywhere.Are there...
This topic first appeared in the Spiceworks Community

TS5185 I can't deregister iMessage from my account since I no longer have my iPhone. I recently changed to a Samsung S4. Anybody know of any solutions? Apple support wants me to buy a one time tech support. This is something I don't want to resort to.

I can't deregister iMessage from my account. I no longer have my iPhone. I have a Samsung 4S and cannot receive text messages with data that come from someone else's iPhone. Apple support wants to charge a one time tech help fee. I don't want to resort to this. Can any one help?

Call back and explain that you are not attempting to get troubleshooting support for the device, but for the iMessage service, which is related to iCloud, and they should be able to grant an exception for that. The $19 fee is supposed to be only for troubleshooting a hardware issue, not for a service issue.
For example, you can have an iTunes account without even owning an Apple device. I can use iTunes on my Windows PC. There's no hardware to support, so the 90-days limitation doesn't apply.
If they refuse to offer support, then ask for a Senior Advisor.

BI platfrom remote support

Hi All,
Can anyone give me details of the remote support component BO platform. I got to know that for BI 4.x this remote support is setup using solution manager and wily introscope stand alone configuration.
How is setup in existing bo4.1 system and what are the major advantages and effort required. Also what is the difference between Monitoring service which is available in BI 4.x or this BI monitoring has to merge with these remote support components.
Please share your ideas and how to install / setup these remote support components.
Thanks in advance.
Jayakrishna

Hi Emanuel & Asma,
Thanks for the replies.
After going through the links, I see that, this remote support component is suppreted in BO XI3.1, there are options given for BO 4.0 also, like
Solution
EarlyWatch Alert
Documentation
SAP Solution Manager
Yes
Note 1653689 - SolMan 7.1: Managed Sys Setup - BI Platform 4.0
Wily Introscope stand-alone configuration
No
Note 1540591 - Wily Introscope Setup for SAP BOE 4.0
How to proceed for this to setup. Do we need both SAP SolMan along wtih Introscope required, thou there is no Earlywatch alert option not available for Intrsoscope. Installation steps or document is available.
Please help.
Regards,
Jayakrishna

ISA500, ssh username for remote support

Hi!
The ISA500 platform has got a remote support feature via ssh (Device Management > Cisco Services & Support > Remote Support).
When I activate this feature, a ssh-session to the ISA can be established.
But I don't see any possibility to set a username in the configuration. So I don't know the right user for wich I set the password in the Web-GUI.
I tried some well known users (cisco, Cisco, admin, root, pix, ...) , but always "access denied".
Does anyone know this user to login to the ISA via SSH?
Thanks and Best Regards,
Woger

Good morning
Hi Christian, thanks for using our forum, my name is Johnnatan and I am part of the Small business Support community. As you know you can change your password using the GUI in Device Management > Cisco Services & Support > Remote Support. However using the Remote Support page to enable the SSHv2 server is for debugging purposes. This feature allows the engineers to use a unique console root password to log in to the security appliance for debugging operations.
I hope you find this answer useful,
*Please mark the question as Answered or rate it so other users can benefit from it"
Greetings,
Johnnatan Rodriguez Miranda.
Cisco Network Support Engineer.

SBO Remote Support Platform - RDC?

Dear Friends,
Could you please share your experience with SBO Remote Support Platform?
Regarding this, I would like to know that How we can give the SBO users support efficiently? i.e. By accessing the remote sandbox remotely, and demonstrate something or do some troubleshooting. Its should be basically RDC kind of functionalities.

Your assumption is correct. Remote Desktop Services or Terminal Server environment is needed. Or you can use Citrix Server.
Thanks,
Gordon

Which Stereo Bluetooth headset with remote supports for Iphone3Gs??

please anybody can tell me which is the best Stereo Bluetooth headset with remote support for Iphone3Gs??
thanks in advance

Hello thomulusmax,
Welcome to the BlackBerry Support Community Forums
As long as your device is running software version 4.2.2 or higher it supports A2DP. (You can verify this under Options >> About)
Keep in mind that not all Bluetooth headsets are A2DP enabled. As long as your headset supports A2DP and it pairs and connects with your Pearl you should be able to listen to any supported audio format.
Cheers!
Message Edited by FozzyBear on 08-21-2009 02:32 PM
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Remote Support Component Features Video

Please check out the new remote support component features video. The video is around 7 minutes long and provides a general overview of the functionlity included with the add-on.
http://www.youtube.com/watch?v=okjbnjAvkJ8

Some additional input in addition to Henry's
1) I see content for Businessobjects XI 3.1, what about 4?
Support for BI Platform 4.x is targeted for Q2 2012
2) I do not see any content to monitor Data Services and databases connected to data services?
Support for database monitoring (database specific metrics) is planned for a future version. However, you can monitor the database process itself along with operating system metrics such as cpu, memory, disk i/o, network stats etc. With Solution Manager however, you can monitor database internals via dbacockpit tool.
4) Is there any content to monitor disk space, database instances, database sizes/growth?
See #2
3) Is it possible to create dashboards, add content of your own for monitoring anything not provided as shown above?
Yes, however you need to purchase a license for CA Wily Introscope. The remote support component is totally free therefore its a view only version. However, with a CA license you may customize or add content as you see fit.
The enhancement you request is already planned however if you could go to the [Idea Place|https://cw.sdn.sap.com/cw/community/ideas/businessanalytics/sbo_rsc] and vote for this enhancement it will certainly help increase the priority.
If you have more queries or concerns please feel free to post more feedback.
Thanks,
Toby Johnston
SAP America, Inc.

Botched Remote Support Component install

Hello,
I am a new admin trying to install Remote Support Component SP3 for our Business Objects system (everything Windows based). I'm following the Installation Guide - Remote Support Component SP3 Document version 1.3.8 u2013 23 February 2012
Does the Remote Support Component belong on the 'Managing host'?
I installed it on our 'Managed host', aka a separate server where our Business Objects XI 3.1 sp5 is installed.
-Brian P.
Saginaw, MI

Hi Brian,
The below diagram shows you in which order to install which components (on which systems)
[INSTALLATION ORDER DIAGRAM|https://weblogs.sdn.sap.com/weblogs/images/252140217/flow.png]
The "remote support component" also known as the "managing agent" is installed by the SMDAgent installation (step 2 in the attached diagram). This is the install that is ran by running sapinst
The managed agents (that are installed to your BOE nodes and your application server) are installed by the same sapinst installer, however they remain only as managed agents because you do not activate the agent (as show in step 3 of the attached diagram)
So to answer your original question:
Does the Remote Support Component belong on the 'Managing host'? Yes
If you have any further questions, problems, etc please feel free to post more to this forum.
Sincerely,
Toby Johnston
SAP America, Inc.

Remote Support Platform Latest News

Maintenance of remote support platform 2.3 for SAP Business One ended on December 31, 2011. As a consequence, no more patch or enhancement will be delivered for that version. SAP recommends that you upgrade all your customers to remote support platform 2.4 PL03 which is currently the latest version available. For a smooth upgrade, we recommend using the auto-upgrade functionality in remote support platform for SAP Business One, which allows a seamless upgrade to the latest version of the product. Partners however need to need to re-install their remote system platform in order to get the Support Studio as well.
Remote support platform 2.4 for SAP Business One is in unrestricted shipment. The new version, besides a refreshed user interface, offers an initialization wizard to fasten deployment for customers, a customized solution to improve the cooperation with the support organization, as well as improved security options. With version 2.4, we also introduce the remote support platform Studio that allows partners to publish and assign tasks to customers. Check out the document "Whatu2019s new in remote support platform 2.4" for details.
SAP highly recommends installing or upgrading to the new RSP release to benefit from our support offering.

Hi,
Welcome you post on the forum.
Have you checked administrator guide of the RSP ?
Thanks,
Gordon

Remote support wanted

Similar Messages

Maybe you are looking for