Reports failing to Email - losing logon parameters

Post Author: hd1
CA Forum: General
I have some reports that are failing to email. There are 2 reports that fail everytime they are supposed to run. The first report I have that is failing is not getting emailed when it should. It says that there were incorrect logon parameters but I was able to pull up the report. I have had a similiar issue but once I enter the password in for report it works fine but this issue is different. The password is populated but the report will not email. The other issue I have is a strange one and it this error is only on my other report.
ERROR: Failed to retrieve initial report values. For example, database information for this report could be incomplete or incorrect. This is a configuration problem. please contact your systems administrator.
Once I go to into the Central Management Console, I can refresh the reset the report, then it works fine, but this error comes up every week. This report however, is not getting emailed, this error is seen when you try to view the report on infoview.
Has anyone had a similar problem?

Hi, apologies for the late reply, I've finally got time to follow this up.
I've unmarked Susan's reply as answer until I have actually fixed it. The linked info seems relevant but isn't hitting it on the head.
Reports cannot be generated manually, they fail whether manual or scheduled. The receive connectors appear fine and are configured correctly. The "Default SERVERNAME"
receive connector is still there and is untouched since the initial fresh install of this server. I verified the config is as per;
and
I will try the fix my network wizard out of hours on our own server and update this post later.

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Hi, apologies for the late reply, I've finally got time to follow this up.
I've unmarked Susan's reply as answer until I have actually fixed it. The linked info seems relevant but isn't hitting it on the head.
Reports cannot be generated manually, they fail whether manual or scheduled. The receive connectors appear fine and are configured correctly. The "Default SERVERNAME"
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Hello,
we have NFR 2.5 installation with mutiple bindings to Windows and OES servers. The scans works well and we received information inside the databases (PG 9.2). I created some reports which will be work in the preview mode. The next step to schedule the reports fails. There are no reports inside the "stored reports" section. I reconfigure the log level to debug and see an error inside the report generation "Report generation completed with errors or warnings for report SERVER_FS_filextension: System.NullReferenceException: Object reference not set to an instance of an object. at SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj)".
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Here you found a trace from the report generation:
01 2015-01-27 15:38:00 3600 5 800c 2848 3000 Sched, ST: Removed task AgentManagerService Scheduled Task 3 from schedule queue.
01 2015-01-27 15:38:00 3600 8 8010 2848 4588 SQL: SQL Processing SQL stored procedure: 'srs.add_scan_active_task_entry', Param 0 (): '<?xml version="1.0" encoding="UTF-8"?><ScanScheduleSetupTask><TaskType>2</TaskType><ScanType>2</ScanType><ScheduleID>283</ScheduleID><PolicyID>17</PolicyID></ScanScheduleSetupTask>', Param 1 (): '0'
01 2015-01-27 15:38:00 3600 5 800c 2848 4588 Sched, RT: ScanSchedulerService Scheduled Task 283 executed, Result = 0.
01 2015-01-27 15:38:00 3600 5 800c 2848 4588 Sched, RT: This is the last execution for ScanSchedulerService Scheduled Task 283.
01 2015-01-27 15:38:00 3600 5 0005 2848 748 SSC: Starting initial setup for report definition 17, schedule 283, type: 2...
01 2015-01-27 15:38:00 3600 5 0005 2848 748 SSC: Dispatching scheduled report, schedule 283, report definition id 17...
01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL query: 'SELECT * FROM srs.report_definitions WHERE id=?', Param 0 (): 17
01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL stored procedure: 'srs.add_report_in_progress_entry', Param 0 (): '17', Param 1 (): '1', Param 2 (): '0'
01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL stored procedure: 'srs.add_scan_active_task_entry', Param 0 (): '<?xml version="1.0" encoding="UTF-8"?><ReportExecutionTask><ReportDefinitionID>17 </ReportDefinitionID><InProgressReportID>40</InProgressReportID><PriorityLevel>3604529</PriorityLevel></ReportExecutionTask>', Param 1 (): '6'
01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL query: 'DELETE FROM srs.scan_active_tasks WHERE id=?', Param 0 (): 592
01 2015-01-27 15:38:00 3600 5 0005 2848 2252 SSC: Report Worker executing report for definition ID 17, priority 3604529...
01 2015-01-27 15:38:00 3600 8 8010 2848 2252 SQL: SQL Processing SQL query: 'SELECT * FROM srs.report_definitions WHERE id=?', Param 0 (): 17
01 2015-01-27 15:38:00 3600 8 8010 2848 2252 SQL: SQL Processing SQL query: 'SELECT nt.* FROM srs.notification_targets AS nt JOIN srs.report_notification_targets AS rnt ON nt.id = rnt.notification_target_id WHERE rnt.report_definition_id=?', Param 0 (): 17
01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL query: 'DELETE FROM srs.scan_active_tasks WHERE id=?', Param 0 (): 593
01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL stored procedure: 'srs.add_notification_entry', Param 0 (notification_timet): '1422369480', Param 1 (target): '', Param 2 (type): '1', Param 3 (severity): '1', Param 4 (status_code): '-1', Param 5 (destination_type): '2', Param 6 (subject): 'Report generation failure', Param 7 (message): 'An error was encountered while attempting to generate the report SERVER_FS_filextension: System.NullReferenceException: Object reference not set to an instance of an object. at SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj).'
01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL query: 'SELECT report_name FROM srs.report_definitions WHERE id=?', Param 0 (): 17
01 2015-01-27 15:38:00 3600 3 0005 2848 4252 SSC: Report generation completed with errors or warnings for report SERVER_FS_filextension: System.NullReferenceException: Object reference not set to an instance of an object. at SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj)
01 2015-01-27 15:38:00 3600 5 0005 2848 2252 SSC: Report Worker executed report for definition ID 17, priority 3604529, result: 0.
Thanks for support and help for this issue
Michael

On 1/30/2015 6:16 AM, michaelkuerschner wrote:
>
> Hello,
>
> we have NFR 2.5 installation with mutiple bindings to Windows and OES
> servers. The scans works well and we received information inside the
> databases (PG 9.2). I created some reports which will be work in the
> preview mode. The next step to schedule the reports fails. There are no
> reports inside the "stored reports" section. I reconfigure the log level
> to debug and see an error inside the report generation "Report
> generation completed with errors or warnings for report
> SERVER_FS_filextension: System.NullReferenceException: Object reference
> not set to an instance of an object. at
> SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj)".
>
> Which are the next steps to fix this issue? Is there an other way to
> analyse the problem? I get the same error level for all reports on the
> system. I try also to delete these reports and recreate a new one.
>
> Here you found a trace from the report generation:
> -------------------
> 01 2015-01-27 15:38:00 3600 5 800c 2848 3000 Sched, ST: Removed task
> AgentManagerService Scheduled Task 3 from schedule queue.
> 01 2015-01-27 15:38:00 3600 8 8010 2848 4588 SQL: SQL Processing SQL
> stored procedure: 'srs.add_scan_active_task_entry', Param 0 (): '<?xml
> version="1.0"
> encoding="UTF-8"?><ScanScheduleSetupTask><TaskType>2</TaskType><ScanType>2</ScanType><ScheduleID>283</ScheduleID><PolicyID>17</PolicyID></ScanScheduleSetupTask>',
> Param 1 (): '0'
> 01 2015-01-27 15:38:00 3600 5 800c 2848 4588 Sched, RT:
> ScanSchedulerService Scheduled Task 283 executed, Result = 0.
> 01 2015-01-27 15:38:00 3600 5 800c 2848 4588 Sched, RT: This is the last
> execution for ScanSchedulerService Scheduled Task 283.
> 01 2015-01-27 15:38:00 3600 5 0005 2848 748 SSC: Starting initial setup
> for report definition 17, schedule 283, type: 2...
> 01 2015-01-27 15:38:00 3600 5 0005 2848 748 SSC: Dispatching scheduled
> report, schedule 283, report definition id 17...
> 01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL
> query: 'SELECT * FROM srs.report_definitions WHERE id=?', Param 0 ():
> 17
> 01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL
> stored procedure: 'srs.add_report_in_progress_entry', Param 0 (): '17',
> Param 1 (): '1', Param 2 (): '0'
> 01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL
> stored procedure: 'srs.add_scan_active_task_entry', Param 0 (): '<?xml
> version="1.0"
> encoding="UTF-8"?><ReportExecutionTask><ReportDefinitionID>17 </ReportDefinitionID><InProgressReportID>40</InProgressReportID><PriorityLevel>3604529</PriorityLevel></ReportExecutionTask>',
> Param 1 (): '6'
> 01 2015-01-27 15:38:00 3600 8 8010 2848 748 SQL: SQL Processing SQL
> query: 'DELETE FROM srs.scan_active_tasks WHERE id=?', Param 0 (): 592
> 01 2015-01-27 15:38:00 3600 5 0005 2848 2252 SSC: Report Worker
> executing report for definition ID 17, priority 3604529...
> 01 2015-01-27 15:38:00 3600 8 8010 2848 2252 SQL: SQL Processing SQL
> query: 'SELECT * FROM srs.report_definitions WHERE id=?', Param 0 ():
> 17
> 01 2015-01-27 15:38:00 3600 8 8010 2848 2252 SQL: SQL Processing SQL
> query: 'SELECT nt.* FROM srs.notification_targets AS nt JOIN
> srs.report_notification_targets AS rnt ON nt.id =
> rnt.notification_target_id WHERE rnt.report_definition_id=?', Param 0
> (): 17
> 01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL
> query: 'DELETE FROM srs.scan_active_tasks WHERE id=?', Param 0 (): 593
> 01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL
> stored procedure: 'srs.add_notification_entry', Param 0
> (notification_timet): '1422369480', Param 1 (target): '', Param 2
> (type): '1', Param 3 (severity): '1', Param 4 (status_code): '-1',
> Param 5 (destination_type): '2', Param 6 (subject): 'Report generation
> failure', Param 7 (message): 'An error was encountered while attempting
> to generate the report SERVER_FS_filextension:
> System.NullReferenceException: Object reference not set to an instance
> of an object. at
> SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj).'
> 01 2015-01-27 15:38:00 3600 8 8010 2848 4252 SQL: SQL Processing SQL
> query: 'SELECT report_name FROM srs.report_definitions WHERE id=?',
> Param 0 (): 17
> 01 2015-01-27 15:38:00 3600 3 0005 2848 4252 SSC: Report generation
> completed with errors or warnings for report SERVER_FS_filextension:
> System.NullReferenceException: Object reference not set to an instance
> of an object. at
> SRSReportGenerator.SRSReportGenerator.ReportThread (Object obj)
> 01 2015-01-27 15:38:00 3600 5 0005 2848 2252 SSC: Report Worker
> executed report for definition ID 17, priority 3604529, result: 0.
> -------------------
>
> Thanks for support and help for this issue
> Michael
>
>
Michael,
Would you mind sending an email to [email protected]? We'd like to
troubleshoot this with you directly. Thank you.
-- NFMS Support Team

Scheduled Report Failing - Don't Know Why

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First thing is to forget all the complex configs and just try to schedule the report to run once now, no alerts, no notifications, no nothing.
Does that work?
Then you can build up the schedule, to see where the problem is coming from.
Sincerely,
Ted Ueda

Scheduled report failed after 10 mins

Hi Everyone,
We are using Business Object XI 3.1 and Crystal Report 2008.
We have a few reports which uses Java Beans Connectivity. They all run fine using Crystal Report 2008 Designer.
After I publish the reports to the server and schedule it to run from InfoView, the reports fail if it runs over 10 mins and returns error ( See below). If I rerun the report and it completes within 10 mins, it will be fine.
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Document Type: Microsoft Excel
Status Failed
External Destination: None
Owner: SLuo
Server Used: BOETEST.CrystalReportsJobServer
PID: 14496
Folder Path: Reporting
Remote Instance: No
Creation Time: 6/27/2014 10:21 AM
Expiry: 6/27/2024 10:21 AM
Start Time: 6/27/2014 10:22 AM
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2014/06/30 14:03:50.063|==| | | 3900|4308|
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Hi Shan,
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Renu

Cannot open database "ReportServer" requested by the login. The login failed. Login failed for user 'USER LOGON'

I want to grant permissions to all domain users to view reports on our Report Server. Domain users are able to access our Report Server URL and folder, but when they click on a report item they get an error message:
"Cannot open database "ReportServer" requested by the login. The login failed. Login failed for user 'USER LOGON'"
I'm using windows authentication and configured the local service account in SSReportS Config Manager as the credentials to connect to the Report Server DB.
Can someone please help how I should properly do this step by step to give all domain users permissions to view a report in SSRS?
Thanks much! - Rookie DBA

Hi IWAR,
The error message "Cannot open database "ReportServer" requested by the login. The login failed. Login failed for user 'USER LOGON'" means the user 'USER LOGON' does not have permissions to access the "ReportServer" database.
To fix this issue, please verify that the user has a valid database user login. For more details, please refer to the following steps.
In SQL Server Management Studio, open Object Explorer and expand the Databases folder.
Expand the database in which to create the new database user.
Right-click the Security folder, point to New, and then click User.
On the General page, enter a name for the new user in the User name box.
In the Login name box, enter the name of a SQL Server login to map to the database user.
Click OK.
Reference:
http://technet.microsoft.com/en-us/library/ms156468(v=sql.105).aspx
Hope this helps.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Automating ADHOC query reports to generate Emails

Hi Experts
Hope you guys are doing fine.
I have a requirement where we need to automate the ADHOC query reports to trigger emails with the Excel attachment of the report to a set of users.
To explain in detail,we have some adhoc queries which are run manually on monthly basis(by our functional guys).Once the output report is generated,they used to download them into Excel document and send that to a set of users as an email attachment.
Now we are planning to automate the entire process,so that these query reports once set to run on monthly basis should trigger emails to set of users with the excel attachment.
Now,i am looking for solution on how to proceed on this.Since the program behind the query(which starts with AQ*) is not be a modifiable program,i can write any custom code here.Alternately,i planned to set a background job which runs the query and then use a custom pgm which reads the spool no for the pgm and then to read the data from the spool into an internal table and then use a FM to send the internal table data as an email attachment.But wasn't sure of what FM's to use to read the spool no. and data from the spool.
Is there any alternate way to work on this or any suggestions on my assumed process would be really appreciated.
Thanks

Ok, here's what you do:
- Go to T/C: SQ01 and find your query
- From the menu at the top select Query>More functions>Display Report Name (copy the report name)
- Go to Transaction SO23 and create a new shared distribution list - give it a name and title, click the dropdown on folder and click the create folder button, give the folder a name and save/green tick.
- Click on the Dist. list content tab and enter all the external email addresses that the report should go to ( the recipient type should be internet address or via internet or something like that)
- Go to Transaction SM36 and click on the Job wizard button, go through the wizard entering the program name we copied earlier. In the print parameters section make sure it is set to print immediately, then on the spool list recipients button select the dropdown box, select distributions lists and find the one you created earlier. Define the variants, periods, time etc etc
- When the job runs it will process the output via SAPConnect (transaction SCOT) you will be able to see the status of the emails by going to transaction SCOT and selecting the menu option Utilities>Overview send requests.
Job Done, Chillax
PS: remember the output type of the query in SQ01 needs to be set to excel or whatever you require otherwise a PDF/html attachment will be created in the email.
PPS: If SAPConnect is not set up in your system speak to your basis guy to set it up - If you don't have any basis resource, it is really easy to set up, plenty of guides around.

Reports failing to Email - losing logon parameters

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