Reservations Allocated to a Service Order

I am in desperate need of help.
For our RMA's when the inbound receipt is done the Service Order (IW32) is being created automatically. When the tech works on the material and needs to issue stock to the material the reservation is created automatically. If I made a mistake on this and delete the line item, I can not reenter another line item. It reserves the qty but when I go to perform goods issue it tells me there are no selectable items. The service order is in released status and not TECO.
Another issue is that no matter how many time I delete the line item and try to renter, the reservation stays and I can not delete the reservation....should the reservation not go away once the line item was deleted? Never a 261 mvmt performed at all......so there is not a cancellation of the goods movement.....
Please help

I figured this out by changing the qty on the service order to zero then selecting the delvery complete in the general data tab for that line item...this removed it as a requirement on the reservation

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1) So far
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Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
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I am sending the service orders data using IDOCS.
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check whether this Fm's helps you
STATUS_CHANGE_INTERN
CO_IH_SET_STATUS_EXTERNAL
CO_IH_STATUS_FM_SET
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BAPI_APPREQUEST_SETSTATUSVARNT
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Edited by: Keshu Thekkillam on Oct 26, 2009 5:10 PM

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Thanks for giving valuable answer,
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Hi Rele,
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Hi Vivek,
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Hello experts,
we are facing the following problem:
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Hi
Please follow the steps it will solve your scenario
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Purchase requisition generated before service order release

Dear Experts,
We're testing the Logistics Integration Scenario for the Procurement of materials.
When we enter a spare parts item(which is configured to create a purchase requisition in ERP)
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Thanks in advance for your help.
F.T.

As far as I know the standard behaviour is that the PR is created upon order save and not upon the status of the order or items changing to released.
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Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
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We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
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Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
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1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
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13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
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16) The system is throwing an error when I click on edit
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18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

Material BOM explosion in Service Order components

Hi experts,
I created a Material BOM with transaction code CS01.
Then I try to add this BOM in the component of a service order.
What I expected is the BOM to be exploded in the service order. But this behaviour doesn't occur.
Do you know what I can do to trigger a Material BOM explosion at service order level.
By the way, the BOM is not exploded after the service order (in the reservation or in MIGO).
Thank you for your help.

Hi Özgen,
Thank you for help.
Special Procurement 50 didn't exist in my system.
I created it in SPRO for the plant with the Procurement Type F (External Procurement) and the flag Phantom Item checked..
Then I created
- Material A (MM01)
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-- item 1 Material B (which has Spec Proc Type 50 in MM02-MRP2)
-- item 2 Material C (which has Spec Proc Type 50 in MM02-MRP2)
After that I created a Service Order (IW31)
I put Material A in the Component tab with quantity 1.
The BOM remains unexploded.
Did I miss something?

Can we cancel a Service Order

Hi,
Can one please help me on following points:
1. After cancellation of TECO on service order what happens to the costs?
2.What all areas will get effected after TECO of a Service order?
3.Is it possible to cancel/delete a Service Order?
4.If so what all areas has to be looked in before canceling a service order and canceling a TECO?
Thanks in Advance....

1. After cancellation of TECO on service order what happens to the costs?
The costs remain as it is in the Service order.There is no changes in the costing.Cost can be viewed in Costing Tab in Service order (IW33--> cost tab) or thru t-code KOB1
2.What all areas will get effected after TECO of a Service order?
After TECO, the following transactions cannot be done : Material Reservation, scheduling,goods movement, confirmation,Requisition,Quotation, RRB, etc etc.
Once TECO is done, the goods movemnent,confirmation, etc cannot be reversed.
3.Is it possible to cancel/delete a Service Order?
A Deletion Flag can be set at the service order header level.
4.If so what all areas has to be looked in before canceling a service order and canceling a TECO?
Service order should be open ( status = CRTD) for it to be deleted. All confirmations and goods movement etc should be reversed before deleting a service order.
TECO cancellation cannot be done for settled orders.

Change WBS in CJ20N - Service Order change log

Hi PS experts
Scenario.
Service order 1 has WBS element A.
User goes into CJ20N and changes the WBS ID/ name to A2.
Service order 1 now automatically has WBS element A2. However, if you look at the change logs on the service order, there isn't one for the allocation of this WBS change. Is there a way of updating the change order log for the service order? When saving in CJ20N it must update the service order through the back door.
Thanks for looking.

System stores the WBS element using external and internal numbers. What the user has changed in your case is only the external number and the internal number (which is system generated) would remain the same.
That's the reason the external ID is updated in SO. Don't think you can get his logged in change log of order. Is change document activated for the order type? Even if checked I really doubt if this would be logged using standard.
Let's see other views on this.
Regards
Sreenivas

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Dear Experts,
We have a requirement that material reservation needs to be created upon release of the PM order. However in SAP standard it is created upon saving the PM order.
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thanks in advance,
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Hi
Yes you can configure the system using standard setting where the reservation will be gerated after order release.
Please follow the following path.
1. SPRO> SAP Standard IMG setting> Plant Maintenance & Customer service-->Maintenance & service Processing > Maintenance and Service Orders>Functions and Settings for Order Types-->Define Change Docs, Collective Purc. Req. Indicator, Operation No. Interval
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I think this will resolve your query if not let me know.
Regards
Makarand Gurjar

Reservations Allocated to a Service Order

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