Return order and status

Hello All,
I've created a sales order type with a "SD document category" ='H' (returns).
Linked to this sales order type, I've created an item category with a 'billing relevance' = ' B' (relevant for order-related billing - status acc to order qty).
The aim is to create a return with no delivery, but only an invoice : I want to invoice directly the return.
However, when I invoice my return, the status of my return stays in "Being processed" and is not moved to "completed".
Is there a solution so as to move this document status to "completed" when invoicing is performed?
Thanks in advance for your answers.

Check the copy control settings in t.code VTFA.
At the header level, check the box Copy item number. At item level, Check billing quantity value (as A) and Pos/Neg quantity as +.
You can always refer the standard document types and try to copycat the values.
Also check the sales order item category in t.code VOV7. Make sure that the item cat.status.group contain value as 2.
After any changes made, create new documents and check again.
Regards,

Similar Messages

Returns order open status

Dear All
Scenario:
Return order is created without reference to any order then credit memo has been created.After cancelling credit memo the return order remains open.
How to change the status of return order to closed.
After assigmment of reason of rejection status becomes being processed.
The order couldnt be deleted.
The item category of order is REN.
Please suggest how to change the status of order to closed.
Thanks In Advance.
Goutam

hi
i just dont understand the scenario at all
first creating a returns order with out reference dosent make any sence
then after creating a credit memo with ref to returns again cancelling it,,can you just tell me in what type of business process is it used
then why to create a returns order if ur scenario is to cancle it
but if this is ur scenario
go in change mode of returns order and place a reason for rejection for that material
by doing this ur status will be completed
keep reason for rejection for all the materials in that order
then only the status will be completed
regards
ravi
reward if help ful
Edited by: ravi chandra on Mar 31, 2008 12:58 PM

BAPI_SALESORDER_CREATEFROMDAT2 for Return Orders and Credit Orders

Dear experts,
I've been searching the SDN forums for information about the usage of BAPIs to create Sales Orders, Return Orders and Credit Memos. Unfortunately it seems hard to get consistent answers around the usage of BAPI_SALESORDER_CREATEFROMDAT2.
Is it, or is it not possible, to use BAPI_SALESORDER_CREATEFROMDAT2 to create Return Orders and Credit Memos with reference to other documents? Can someone please let me know if they have successfully implemented this scenario?
Many thanks and best regards,
Anna Englund

When you see the Code inside the BAPI BAPI_SALESORDER_CREATEFROMDAT2
CALL FUNCTION 'SD_SALESDOCUMENT_CREATE'
       EXPORTING
            SALESDOCUMENT           = salesdocumentin
            SALES_HEADER_IN         = ORDER_HEADER_IN
            SALES_HEADER_INX        = ORDER_HEADER_INX
            SENDER                  = SENDER
            BINARY_RELATIONSHIPTYPE = BINARY_RELATIONSHIPTYPE
            INT_NUMBER_ASSIGNMENT   = INT_NUMBER_ASSIGNMENT
            BEHAVE_WHEN_ERROR       = BEHAVE_WHEN_ERROR
            LOGIC_SWITCH            = LOGIC_SWITCH
            BUSINESS_OBJECT         = *'BUS2032'*
see it is only used for Sales Order(since BUS2032 is for sales order).
you need to create or copy the BAPI BAPI_SALESORDER_CREATEFROMDAT2 to custom Function.
then change the Business Object to BUS2094 (it is for Credit memo) . Reference i tried it didn't work that time. you check it once with the new Custom FM.

Return Order and RMA Order

Hi,
I'm pretty new to Oracle Application and it may not be strong case to post here.
Any one, Could you please provide the details on difference between RMA and Return Orders and how to identify them.
RMA Order
Return Order
Thanks for your help in advance,

Returns from customers could happen for varied reasons viz, damaged product, shipment error, upgrade etc. To support this functionality Oracle Offers RMA.
Pls refer to below link for different types of RMA
http://docs.oracle.com/cd/A60725_05/html/comnls/us/oe/esayrmas.htm
Thanks
Murali Sannareddy

VF04 - Listing both Return Orders and Delivery

Hi Experts!
I have a situation where by, when creating Return orders and delivery is done. When we go into VF04, when we select "order related" and "delivery related", there's two documents that can be invoiced. Either invoicing through order related or delivery related. How can we avoid this. I thought by default it should be delivery related unless it is a service related order that doesn't require delivery.
Anye ideas of where to check?

Dear,
check in customizing for the sales document type you use for Return sales order what you maintained in the tab view Billing.
Checkboxes of VF04 are linked to the definition of your sales document type.
If your Return sales order needs to be only billed as delivery related, in cuztomizing you should have only maintained in the billing tab view the field Dlv-rel.billing type.
If in customizing you maintained both: Dlv-rel.billing type and Order-rel.bill.type then when you go to VF04 and you check the two checkboxes you will always find your document.
I hope this explanation may help you.
In case I misunderstood your issue, do not hesitate to post you answer back.
Regards,

Restrict new price conditions in the return order and credit note

Dear Expert
We are facing a scenario where we make return order; the Price is copied from the invoice. And it is working perfectly. The system does not allow us to change the price.
The issue we are facing here is that user can input new condition like discount /premium and change the net value for the return order pricing, and this will reflect in the credit note for returns.
Is there a way to restrict the user from entering any pricing condition in the header or item conditions tab.
although we cannot change the original price coming from invoice referenced for return order, but the user can input new price conditions as below. This must not be allowed.
The price must come according to the Qty being referenced.
While making the credit for returns, the user has a chance of further making changes to the net value by adding new conditions. Hence this must also be restricted for any changes.
Thanks

Hi
Firstly,In copy control maintain anyone of the pricing types
D: Copy pricing elements unchanged
E: Copy pricing elements and values unchanged
To avoid all these things go with USEREXIT_FIELD_MODIFICATION but before going with the user exit,also check with transaction variant SHD0.
Regards
Srinath

Link Customer Return order and Quality Notifcation

Hi Experts,
After serveral rounds of investigation and interacted with SAP, I though to post it here to get abest answer for below question. I hope I will get it from you guys as soon.
When we create return sales order through Function -> Sales order -> Create Select Order type, the retrun sales order is not copying header data so SAP told us to create new action box to create retrun sales order from Quality Notification. We customized and did all config then found another two issues now.
a) When we create return sales order via Quality notification, it enable us to save separately in VA01 screen and then click save button it is coming to create quality notification page after saving the sales order. Now if I press F3 or back button it is asking me "do you want to save the document" if I say no mistakenly then it came out with saving return order. Issue: there might be user error in system they forget to click yes sometimes, in that case the return order only created without quality notification. Solution Expecting: I want to restrict the user to not come out without saving the Quality Notification if already return order created. Where I need to change? Which program I need to amend?
b) After creating both quality notifcation and return sales order if user wants to view the document flow return sales order to find out what is the quality notification there is no link from there. So user would not find what quality notification is created for that particular return order unless until if he knows the quality nofitication of return sales order (I know that through quality notifcation we can find return sales order however there is no link from return sales order document flow to find out Quality Ntofication) . Could you tell me which userexit if update I will the document flow/track of Quality notification.
Thanks in advance.
Regards
Rc Gopi

Hi Gopi,
I am not so sure about your second requirement but here I try for 1st query. Try this if it could work!
1.     Lets co-relate this case with posting the stock to block stock through quality notifications through action box.
2.     Here even though we put all required details like quantity and storage location system informs us that u201CMaterial will be posted to blocked stock after the notification is savedu201D
3.     This indicates if you donu2019t save this notification material posting will not happen.
4.     I think you should look at the logic of this program (particularly for not carrying out movement unless notification is saved) in order to update the program of creation of return sales order through notification.
5.     You can modify your program accordingly. QCC0 > Quality notifications > Notification processing >Define action box > Define Functions for the Action Box. Select appropriate notification type and double click on activities. Select activity and click on detail icon to view which function module is assigned for the creation of returns order. Modify that.
6.     As a result of which if user accidently clicks on no, in QM01 neither notification would be created nor the order.
For your second requirement, may be you need to utilize any BAPI for order creation which can capture notification number and flow in to any of the order creation field. Perhaps you need to incorporate this part also in above FM.
Regards,
Anand Rao

VPRS cost copying different in Returns order and Credit for returns

Hi SAP Gurus,
we created returns order, returns delivery and Credit for Returns.But the VPRS cost copying in Credit for Returns different than Returns order.I have tested in DEV its working fine but in PRD its taking different. I compared copy contrls,condition settings and pricing procedure i didnt found any difference. where i need to check other than these areas.
Regards,
Nooka

Hi,
If if works in DEV then there is no problem with configuration.(Compare configuration of DEV with PRD).
Please check that all change request are moved correctly or not,speciallty related to your scenario.
Any enhancement change request are moved or not.(Because DEV and PRD are different clients. Some requests are client specific.)
Thanks,
Vrajesh
Edited by: Vrajesh G. Nayak on Jan 20, 2010 5:23 AM

Return order and credit memo request

Hi SD guru,
If goods returned by the customer then what is the appropriate sales order type i should use means whether i have to create the credit memo request or return sales.
Please elaborate both scenarios where exactly i can use sales order type return and credit memo request.
Thanks
saj

hi sajid
when ur creating the Return order use the doc type RE in standard
followed by return delivery LR adn billing ths nothing but the creditmemo.
if your supposed to just adjust the values . then use the G2 credit memo request , with reference to the billing doc for which ur intending to issue the credit memo,and credit memo by billing the same .
hope this answers your question
reward if helped
regards
giri

Item Category for returns order and delivery

Hi,
We are using BOM. As we know basing on the Item cat group ERLA, LUMF there are 4 different item categories TAQ,TAE,TAP,TAN respectively for main item and sub items. Now my business wants to do return process for a BOM item which has been already delivered and invoiced.
Please could any body tell me what would be the item cat for BOM item in return process?
Is there any SAP standard item cat available for this?
Can we configure an Item cat for the same?
Your quick answer would deffinately appreciated.
Regards,
Revan.

Hi Revan,
In standard procedure there is no item Category assigned for the returns of ERLA or LUMF material. You may have to define new Item category similar to REN but with the structurescope defined as 'A' or 'B' as per the requirement.
Regards,
Karthik.

STMS return code and status on imported request

We have a couple of transports that were imported in our Production system in 2008.
When I go to STMS under rc the status is a gray diamond and under ST the status is green.
They were imported in 2008 any reason why the RC status it's not green.
Transports were imported successfully.
Thanks
Joe

Hello
grey means no import steps performed yet and green under ST mean the request is waiting to be imported. So grey and green are not contradicting each other here. You said they were imported in 2008. At a guess i would say they have since been added to the buffer again?
You can easily confirm that from the logs in STMS. If u see a "selection for import" - it means the same as addtobuffer on command line level
Regards
Ken

MRP and return orders

I need MRP takes in account the return orders created in sales. They must be considered as receipts.
How can I do it?

Could you explain it a little more?
I have found the note 6062082 :
3. Question:
Can I activate the transfer of requirements for returns deliveries or
returns orders and can I use it in any form?
Answer:
No. The ATP processes requirements (that is, entries in tables VBBE and VBBS)
always as planned issues. There is no option to process these requirements as
planned receipts. Consequently, returns can never be regarded as planned receipts in
the ATP check.

How to close the Return Order from Billing due list

Dear Gurus,
This is the scenario of Free subsequent delivery with the reference of Return Delivery.
In brief-->
I created one sales order and done its normal delivery and billing. So this order to cash cycle is completed.
Then due to the damage in transit of some material customer wants to return some good and ask for the subsequent delivery of same goods.
therefore I create a return sales order with the reference of previous sales order and and do the return delivery. Here I am not making the credit note as I have to make the subsequent delivery for the return order.
So I create the sales order for subsequent delivery with the reference of Return order and do the delivery.
Now I have the query that when I run the billing due list (VF04) I get the same return order in billing due list as I have not created the credit memo with its reference. And the return order will remain there always. But I dont want that return order to appear in the billing due list as I have done the subsequent delivery for that return order.
Please tell me how the return order's status can be made completed to avoid it in billing due list.
Please suggest me all the possible solutions to complete the scenario.
regards,
Sanjay

Hi,
The SDF has to be created with refernce to the Sales Order only.
In Brief:-
When ever the goods are damaged in transit,generally we ask them to scrap the damaged goods and then decide what to do like
1) Either to give a credit note to the customer for the damaged goods.
or
2)Replace the Goods by SDF.
Check me if iam wrong
Regards
SK

Open return orders in sd module

hi all,
can any one explain me wht are open return orders in sd module and also credit memo issued for opem return order and goods receipt processed against the delivery.
if possible can u explain me with example.
thanks

Hi Dilip,
1. Return orders are created with reference to sales orders which have been rejected due to some reasons. There are many reasons as to why a sales order is rejected like incorrect deliveries, Damages during transits, Delayed deliveries,etc. Before the finance department processes them these return orders are blocked by applying a billing block. Such documents which havent been cleared by the finance department are called Open Return Orders.
A credit memo is released by the vendor based upon pre sales agreements since the customer has to be paid for the return orders.
Ex:
Lets assume there is a textile company. They have three Plants producing Textiles at three different locations (A, B and C). They get raw material like dyes, buttons and zips from third party supplier. An agreement was made with the supplier to send a consignment of 100 Litres of Dye and 10 Cartons of buttons to Plant B. A sales order (SD01) was created based on this consignment. But the Dye reaches plant C instead of Plant B. So a return order is created for the sales order (SD01) and a billing block is applied to it. Then the return order is considered to be open for review. Once the finance guys validate the document and approve it the order is closed and released.
Once that is received by the Vendor he issues a credit memo to the Textiles company since he has to cover for the wrong deliveries and loss of production hours.
I hope your doubt is cleared, Reward if helpful.

RE: Return order Pricing

Hi
Suppose i received a return order and on the basis of this order i create a Credi memo.The actual billied amount to the customer is Rs 1260. (Order Qty 10, Material price is Rs 100 , CST is 4% , Service Tax is 12% and Transporttation charge is Rs 100 ) Now the customer is returned 5 materials. So in Credit memo do we have to also credit the Tax amount and Transportation charge to the customer for this returned item( Rs 630) or we only credit the price of the material.
Please guide me what should be the pricing procedure for the returned item.
Regards
Jyoti

Hi there,
I depends on the business to decide of they want to charge for service & transportation for returns.
If yes, then it is better to carry new pricing procedure for the returns scenario.
Define a new doc pricing procedure for the returns & maintain new pricing procedure along with required condition types.
If business doesnot want to charge service charge & transportation & wants to return the cost of service & transportation paid by the customer, then just copy the pricing into the returns order.
So customer will get $ 630 paid for the 5 items in total.
In this case at the copy control from F2 to RE in VTAF --> at the item level pricing type --> cjhoose the option which will copy pricing elements unchanged (I am not sure what option as I am not connected to SAP rightnow).
So if customer returns 5 out of 10 items, he will ger a credit memo of $ 630 (half of total value of $1260 he paid in F2 invoice).
Regards,
Sivanand

Return order and status

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