Reward card scam

Question

Hello ,
I am sorry about the issues you had with getting the reward card. We will be glad to help. If you could please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
-David T
 

Answer 1

If you look at the topics on this forum and other ATT boards, you will see that this is an ongoing problem that ATT can't seem to solve. ATT owes me $250 in gift cards. I finally got tired of their rude customer service and calling their customer service both wireless and cable AND their rewards center customer service. After months of trying to resolve this, I finally placed a complaint with the FTC and in my complaint referred to this board and other boards showing that this problem is common and on-going. I have two cellphones, internet, and cable TV with ATT. When I signed up online, I was promised $400 total in Rewards Cards. I was supposed to receive certain amount for signing up for cable, another amout for signing up for internet, another for signing up for those two online, and an extra mount for already haveing two cell phones with them. When it came down to it, I never received the notifications in the mail telling me how to redeem my cards. After calling the reward center customer service, I was about to get $200 in cards. The customer service agent claimed that she didn't see the other $200. Really?! That led to dozens of calls to the general customer service trying to figure out how to get what ATT promised me. Every time I called, the agents that answered would give me a different excuse or different reason as to why I haven't gotten the cards. All of them claimed that they could not see what promotion I was offered. Again, really?! So, when customers log in to their website to pay a bill and an offer for additional service pops up, ATT does not keep track of what they are actually offering customers? Not only this, but the email confirmation I received when I signed up for the internet and cable didn't have what was offered to me either. That's so convenient. So, when customers complain about not being given what they were offered, there is no way for customers to prove the offer because ATT does not include in its confirmations what they actually offered you. Nor does what they offered you show up anywhere on your account online. To make matters worse, the last time I called to try to get this straightened out, an agent offered me a $50 gift card to upgrade my TV service. Being stupid, I accepted it. Do you think I got that one either? No! So, all in all, ATT owes me $250 in rewards cards. Don't waste your time and energy trying to settle this with customer service. You will never get anything resolved dealing with them; even after months of calling them to try to straighten things out.  Just file a complaint with the FTC so that ATT can stop scamming their customers with these offers of gift cards that they don't intend to actually give to their customers. I filed my complaint online with the FTC about two weeks ago and I'm waiting to hear back from them.  After this gift card debacle is taken care of, I STILL have to settle another thing with ATT. A few years ago, at another apartment, one of their servicemen damaged my landlord's property while installing cable and internet. I had to pay my landlord out of my own pockets for the damage they cause. One of their regional managers told me that the installation charge and my first month's bill would be taken care of by ATT. I thought that they took care of both of those charges as they promised. A few years later, I'm adding another cellphone to my ATT wireless account and was told by an agent that I had an outstanding cable bill with ATT and that I would have to pay it before I got the phone. When I asked her the account number and address where the account is listed, lo and behold, it's the address where their tech damaged my landlords property. Turns out that ATT never took off the charges for the installation and the first bill. So, I was forced to pay over $200 just to add the new phone. That's the next issue I have to deal with when it comes to ATT and I'm sure that one won't be resolve either and that I'll be forced to file another FTC complaint. Thank goodness I kept the pictures of the damage and the emails between me and the manager regarding it. Otherwise, as with the gift cards, I'd have not proof. Being an ATT customer is such a hassel. Can't wait until my current contract is over on the two cellphones I have. I plan on going to another cell phone provider and changing my internet and cable to another provider as well. ATT has wasted so much of my time and energy with their horrible business practices and useless customer service.