Ridiculous penalty Charges

Just been told to leave contract will be charged 220 quid!! I'm actually moving in with someone to save for my own place and he already has BT so can't take it with me.
I have Broadband Option 1 and anytime calls, been told my contract doesn't end till Feb 2013, I have no paperwork to tell me I had signed for an 18 month contract. I have asked them to provide some proof of that now.
I don't mind paying a fair penalty charge but this is outrageous amount.
What happened to the lower penalty charges by OFCOM?????

I think you'll find a verbal agreement is a contract when it comes to telephone sales. If not then broadband, TV and mobile suppliers wouldn't have sales agents in call centres. By your reasoning, if a verbal agreement is not a contract, then BT don't have to provide what you agreed they would when the sale was made? Contracts work both ways. You agree to pay for the length of time agreed, and the company agree to provide a service for that length of time so long as payments are made. If not they have to be seen to be trying to rectify any issue within a reasonable time frame.
There is a get out clause in that, if the speeds you're getting are lower than the minimum speed range expected for your line you can cancel in the first 3 months, no questions asked. This was brought in by the regulator last year.
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Similar Messages

Contract Cancellation and Penalty Charges

I have recently received the letter from BT informing me of the impending price rise for line rental etc. I have generally been happy with BT but I'm now finding their basic price structure prohibitively expensive, so took the decision to move my business elsewhere.
I contacted BT last week only to discover that I was tied to a automatically renewing 12 month contract that doesn't end until next March which would cost me over £40 to terminate early. My issue is that I received no notice from BT that the contract was renewing before the anniversary and there is nothing on the regular bills or the account section of the website stating this date. BT assure me letter were sent but it seems a common theme that these don't always arrive. According to BT's T&C's these letters should arrive in plenty of time to cancel if required. I understand that this price change may also be viewed as a material change in the contract I hold and so should allow cancellation without penalty.
I raised a complaint to this effect as I feel these are extremely sharp business practices and generally unfair. I was told by the person raising the complaint it was basically a waste of time as these issues are regularly turned down. I received a call this afternoon stating the complaints dept was happy with the situation and would not be acting further.
From what I understand Ofcom has already reviewed this situation and next month Penalty charges are being slashed. Please could somebody let me know how I escalate my complaint to Ofcom and also if there is an exact date when these reduced penalties come into effect?
Rant over. Many thanks.
Rob

I can't believe this. I had exactly the same issue and looking at the date on your post, on the same day! My paper bill didn't arrive this month, it was due yesterday, today I received a call saying I had to pay my bill, so I checked online and noticed that the discount of my contract wasn't there. I called them and they said they renewed my contract without my concent, neither my letter nor by phone. Like you they said a letter was issued, but I never got that letter because I had to complain from day one signing with BT, and I was desperate to get to the end of the contract. The person who picked up my call is some other part of the world, said I HAD to fulfill my contract whether i signed it or not. Obviously, they know nothing about consumers rights.
I'm not sure how to deal with the situation now because I'm not going to pay for a contract that I didn't agree to, neither will I pay for contract that increased in value, and a contracted that was set before the letter changing the line rental.
I'll keep an eye on this thread in hopes that someone has an answer for us. I'm sorry this has happened to you, but I'm glad in a way that my complaint is not the only one.

Penalty charges

hi,
Penalty charges need to be calculated on services .
service amount =Rs 1000
penalty =Rs 50(-)
net price =950
But tax should be calculated on service amount not net price ,ex( 10% tax on Rs1000 not Rs 950)
how do i configure in M/08 and M/06.
Kindly help me solving the issue

Hi,,
Create condition types for penality with percentage, and actual service amount in M/06. Specify whether it is header or item condition. In M/08 give step 1 for service amount, in step2 penality 5%, the counter step is 1. For taxes also counter step is 1. Create different pricing procedure bycopying standard pricing pricing procedure. Remove theirelavent steps and inculde desired condition types and counter steps according to your requirement. Thanking you.

Penalty charges to Customer

Dear Gurus,
I want to configure new payment term where if customer dont pay within 30 days we want to charge 3 % penelty and if customer dont pay within 60 days we want to charge 5% penalty.
How can I configure such payment term in SD?
I had check in payment term details where the fields available are for discount..but not for penalty...
Can anyone please guide....
regards,
shyam

You can go with TCode FINT.
Check this thread
[Difference between FINT and F.24 for interest calculation |Difference between FINT and F.24 for interest calculation]
You can also have a look at note
a) 912714 and
b) 1164996
though many notes are there on interest calculation.
thanks
G. Lakshmipathi

Penalty charge for not meeting the Delivery date by the vendor

Dear Sapians,
My client want to have Liquitidy damage charged to the vendor if he fails to meet the agreed delivery date. For example PO Delivery date is 10-08-2007 and the vendor delivers the material after 10-08-2007 , then the purchase price has to be reduced.
Kindly suggest me as to how to bring this in SAP
Best Regards
Sukumaran.E

Hallo Sukumar,
There is no settings available in std, I think you have to do enhancement for this.
SAP expert in this forums may help you
Regards,
sriram

Ridiculous Cancellation Charge

On contract from Oct 09, moved house last June. We cancelled contract with BT and they said that was that.
Hear nothing for a year & I now have a letter from a debt collection agency asking for close to £400 in charges relating to the contract.
Called BT, lady tried firstly to claim unpaid bills as source of debt, then spouted off cancellation charges and equipment & connection costs. It is my belief that as I moved house, I'm not liable to pay anything except a cancellation charge, definitely not line rental or "disconnection" charge.
Anyone? Help?

Contact the Mods here- http://bt.custhelp.com/app/contact_email/c/4951 can take 72 hrs to get a reply.
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Charges associated with switching from Family to Individual Plans

Is there any kind of penalty charge for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?

skiibojosh wrote:
Is there any kind of penalty charge for switching from a family plan to an individual plan when it is the secondary line that is being removed and the secondary lines' contract is complete?
Thanks to the community members for your input. Hello skiibojosh, adding to what was stated, Are you just wishing to change your calling plan so each line remains with Verizon Wireless under their own individual plan You can always change your calling plan online without a penalty as it is not related to a customer agreement. I hope your line that completed the contract does remain with us. We desire to provide your line with best calling plan available. Here's a link that goes over the individual calling plans we currently offer. Additionally, there are great benefits with having a family share plan. However, depending upon your specific circumstances, if you desire to have both of lines on an individual plan, you could process a calling plan change online at My Verizon. It is suggested to change the calling plan effective on your next bill cycle to help avoid any prorated charges. If you need additional assistance with doing a calling plan change, send me a private message with your contact information.

Rolling contract and increased charges

Hi, just started another 12 month contract (I only realised this when I logged on today). And I also see there is a price rise set for 28th April. Can I use this as an excuse to leave early?
I'm on Unlimited Evening & Weekend Plan at no extra cost and I guess I cannot use the price increase as an excuse (to be honest I don't even know if the price increase affects me!?)
Oh well, will just have to put a pin in the calendar.
EDIT:
FYI, this is a response I've got in a different forum:-
"The only good thing about these price increases is as the opening poster suggests it does allow cancellation of services with no penalty charge to pay.
see the BT terms and conditions sections 47 - 50. tried to post link but can't as a new user, anyway google "bt cancellation charges" and the terms and conditions for BT telephony, broadband, infinity, vision etc should be one of the first things you get.
I have just cancelled my contract with them that was only 4 months into a 18 month contract, the fact that they are increasing the charges means under section 50 of the T &Cs above you are entitled to cancel your service with no early cancellation charges. Worked for me anyway, glad to get rid of BT, not really sure why I ever went back to them. Hope this helps someone else."

In that case, you should look carefully at any paperwork that BT sends you, including the small print at the back of the little BT Update magazines that BT sends out from time to time.
You have 10 days to cancel from when BT notifies you of the change.

Prorated Charges are UNACCEPTABLE!!!!

I had a smart phone plan with 450 minutes and 4 GB of data with unlimited texting for a while. Last month I downgraded to a standard phone plan with 450 minutes, no texting and 75 MB of data. I only used a total of about 320 minutes last month but because of the way you criminals at Verizon do your billing to take advantage of your own customers, I now have almost 90 minutes charged to me as overage charges. This is ridiculous!!!!!! I never changed the amount of minutes I was using and because of the way Verizon split it charges and "prorated" the first half of the month they only allotted me 230ish minutes and since the bulk of the 320 was in the in the first few weeks I now owe due to overage charges. I refuse to pay these ridiculous overage charges!!!!! I never changed my amount of minutes and never used over 450 minutes. This is downright ridiculous and Verizon is just scamming their poor customers out of even more money. I am through with this garbage from you guys at Verizon.

Sounds like no one backdated the plan change to either the beginning or end of the billing cycle.

Recognize Penalty Against Supplier

I need to know the best practice to recognize penalty against a supplier, using Credit Memo and making a price correction, or recognize the reduced amount as discount when payment?
the case:
a supplier delay the delivery and a penalty have to be applied.
in this case, the desired action not a price correction specially it will effect the invoice price variance as i know, also it's not a discount.So, what's the best practice for this case?

Hi,
Penalty is going to reduce the Liaiblity amount that needs to be paid to the supplier ...From accounting perspective, if you are using Price Correction option or Discount option at payment stage, in both the cases the penalty amount would not be accounted for in a different account code, it might make the changes on the transaction account itself in case of price correction and in case of discount the account code would be taken from Financial options / supplier site configuration ...
The better approach would be to have a credit memo created for the penalty amount and record it in a different account code and then make a zero payment to the base invoice adjusting the credit memo. By this way, you can know the amount of penalty charged against the supplier till date differentiating between discounts and penalties..
Regards,
Ivruksha

I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

What is Verizon going to do for us?

Obviously this phone has a lot of issues, everything from the phone not holding a connection, forced-closed apps, random lock-ups, reboots, etc.
The Verizon Wireless web store seems to have a lot of these phones being sold as refurbished phones so I have to ask... is this phone having that many issues? If that is the case, what is Verizon going to do for those of us that have bought this phone that has turned out to be quite a "lemon" in the eyes of the community?

I ask the same. I have been a "valued" customer since 1998, but the last 3 phones have left me ready to try AT&T.
The Blackberry Storm they sold me quickly failed, and the Verizon reps, I must say, were quick to admit it was a known problem and offer replacement. But the replacement we chose was the Samsung Fascinate.
My Fascinate slowly became completely useless...it started about 5months in with frequent freeze ups and less than average battery life. But at the end I was not receiving 8 out of roughly every 10 calls...not getting texts...it lasted about 3 hours in standby after coming off the charger.
I had called Verizon and driven to the store on more than 10 occasions. They kept telling me there were no known issues. They blamed it on everything from my charger, to an advanced task killer that had been on the phone for 8mos...installed the day I bought it by a Verizon employee! I got them in Oct. 2010, on a "buy one get one" deal. My son's was having many of the same issues.
When I finally missed an emergent call (my mom was taken to the ER) I called demanding a new phone Suddenly, Verizon knew about every issue I was complaining about! The store manager went so far as to call them "useless junk". BUT... they offered us our choice of a Droid X2, Droid Incredible, OR....the "all new 4G Samsung Droid Charge" Touted by the rep as "amazing", "lightening fast", "LTE" and "an over $600 phone", my son and I decided to go with the Charge.
My list is similar to others, and started immediately with the weird fuzzy white lines when I change screens, or especially if you take the phone away from your ear quickly and look at the screen. 4days after we got them, my son told me he didn't want it. He asked if we could please go back and get one of the Doid X models instead.
OK... a 16yr old techno guru who is already managing and creating websites for 2 companies in our area is going to give up the newest, latest "4G" technology for older "lower end" phones? PROBLEM. Apparently, his gives him an error message that all his videos and music (including videos taken with the phone and preloaded ringtones) are "not supported format" . It also forces closes apps constantly, freezes up, etc.
Mine freezes as well. My son even took a video with his phone on my screen totally locked up. Couldn't evn move the little puzzle piece or turn the phone off! The touch screen is completely useless and if I don't take the battery out, I wont get my calls while its frozen. It also:
-resets the screen brightness to the brightest setting
-creates an echo so others cant understand me
-dies so fast it's ridiculous! Charge to full, make 1 call (6min) and Im at 80% battery. I LIVE with a charger.
-alarm function is unreliable
etc...etc.
Went to Verizon ONE WEEK after getting both phones and told them what was going on. They basically said "no known issues" and too bad. I said I did not think it was an isolated "lemon" thing, since mine had been shipped to me, my son's was from the store, and both were having major issues. I asked why we couldn't get one of the other models they had offered, and was told the "promotion" was over because they had "resolved all the issues with the Fascinate.
THEN GIVE ME MY FASCINATE BACK.
Seriously, Verizon....WHAT ARE YOU GONNA DO FOR US???

Throttled with lies

I'm the bad guy... at least according to Verizon's throttling policy for the remaining "unlimited" (haha!) data customers utilizing 3G. And yes, it is throttling, "network optimization" doublespeak aside; a better term might be "bottom line optimization." I understand the desire to not end up in the same situation that ATT/Cingular did, whom I left for Verizon because their connectivity became atrocious. This action, however, is a step backward, disrecpectful of their most active users, and demonstrates a glaring lack of vision with regards to the ever-blossoming world of mobile data connectivity. I'm technically knowledgeable and understand that 10 million users all maxing out their connections 24/7 is unsustainable with existing architecture, I get it, but that's not what's happening. This action is nothing more than a means of forcing the remaining "unlimited" (again hah!) data users off of these grandfathered plans and onto the new tiered rate structure and ultimately is about $$$ and not equal opportunity bandwidth allocation. And if bandwidth is at that much of a premium, then it's Verizon's fault for not appropriately scaling up to accomodate the incredible increase in data users driven by it's own push towards smartphones for everyone and the adoption of the iphone; not the fault of users that use more data than the average person.
Verizon explains, as justification for this bandwidth throttling, that they are trying to protect the 95% of users who do not exceed 2gb/month by reigning in these "abusers" who use "inordinate" amounts of data because apparently Verizon's network is so weak that a mere 5% of its user base can completely ruin the experience of the other 95%. But wait, this does not apply to 4G customers or anyone that's on the tiered billing plan. So, if being an "abuser" and using "inordinate" amounts of data is OK as long as Verizon is making more money, then it's really not about bandwidth consumption is it, because those same heavy users are not being throttled... as long as Verizon makes more money. My friend has a 4G phone that NEVER gets 4G connectivity because 3G is the best we have in our rural state, he also upgraded to this phone just prior to the elimination of the "unlimited" plans. Yet he is not affected by the throttling. We are both just over 7gb for our current billing cycle, my phone has been throttled and is now essentially unusable for the very things that it is marketed for; I can send texts, emails, view basic website but any sort of streaming is now out of the question for the remainder of my billing cycle? Possible the next cycle as well? Even many websites load painfully slowly because most sites are pretty graphic intensive in this day and age. And so I am paying for a service that the service provider is now preventing me from utilizing as intended. My friend, at the same level of data usage on an unlimited plan, is unaffected.
Also, with regards to "network intelligence" not being "throttling" because it only, well, throttles in areas that are "congested" that's not accurate. I live in a low population bedroom town, a large percentage of which, I assure you, are not avid smartphone streamers and many of whom have landline broadband connections to their homes. I would often get 900kpbs upwards to 2mbps regularly when streaming and do so without interruption or pausing to buffer in most cases. Since my "throttling" the other day I cannot break 300kbps and anything I stream pauses every 60 seconds to buffer as I watch my bandwidth oscillate between 50kbps and, at a rare maximum, 300 kbps. This is not a congested area. I go to work in a more heavily-populated town, still 300 kpbs max. I take lunch and go into the city, the largest and most populated city in our state, still 300, actually popped up to 350 in what I would consider the most congested portion of our state. Where's the "network intelligence" Verizon?...
7gb! Wow, how can you possibly use that much data?!? Is it really that hard to comprehend how someone could easily tear through that much data? Utilizing the Netflix app alone, an app approved and available in the Market, this can be accomplished rather easily. A rough average on an hour episode of streaming media is, ballpark, around what 300mb? So, watching 7 one-hour episodes of a tv show streamed through Netflix would equate to around 2gb; you're now an "abuser" using "inordinate" amounts of data. "Inordinate" apparently equating to watching two 1-hour tv shows/week streamed through your phone. Given that the average American watches 5 hours of tv a day and spends even more time online, that usage estimate is actually conservative relative to the typical level of media consumption in the United States.
If Verizon wants to used a tiered billing system as everyone is now, that's their perogative, however modifying plans previously labeled as "unlimited" in order to correct for a forecasting mistake made by Verizon itself is unacceptable. Verizon, you should have allowed these plans to expire within their existing contract dates without meddling with individual users' bandwidth allocations; they would have all eventually gone away and you would have a lot fewer **bleep**-off customers. I repeat, I have a phone that is now essentially unusable for the majority of functions that it is marketed for because of an inentional restriction against me as a customer by Verizon... yet I am expected, of course, to continue paying for the very service they are essentially blocking me from using because, while Verizon can modify the terms of any contract they see fit, I certainly cannot. What if your cable provider, most of which utilize streaming video through digital cable boxes now, turned off your cable access for the rest of the month or only let you watch channels 1-10 because, sir, you've been watching far too much tv and it's preventing our other customers from viewing shows... mmhmm, that wouldn't upset any tv viewers now would it?
Verizon, of course, knows that other providers do this as well and that I, of course, want to continue my media consumption, and so they have the upper hand. I, like an increasing number of people, use my phone for everything. I have no cable, no cable broadband, no landline phone, my phone is my connection to the world, partly because that's how I prefer it, partly because I can't afford to pay several different companies for access to the same thing. I either fold and drop $300 on a new 4G phone and renew my contract with a tiered data plan and get financially raped and have to constantly stress about how much data I've used or I incurr a new monthly fee with, say, my cable provider to avoid having to pay out the nose to Verizon for access to the SAME content.
Rant aside, the bottom line is this: Verizon is lying. Let me say that again, Verizon is lying about the justification for this move. It's not about equal oppotunity bandwidth, it's about Verizon realizing they can increase their revenue stream... otherwise, wouldn't those tiered folks be getting throttled as well if they "abuse" and use "inordinate" amounts of data? Oh no, of course not, Verizon just bills them more. This scenario is as ridiculous as charging $20/month for text messaging, which, by the way, is also data.
Here's an idea Verizon. Why not take some of piles of money you're making by fleecing customers with "abusive," "inordinate" fees and upgrade your network to accomodate the very scenario that you as a company have been promoting, if that is in fact the real issue at the core of this. And maybe someone in your PR department will think really hard about demonizing your users in the future for using your product in the very manner it was intended and painting us as outside the law to the bulk of your client base. This little to do with heavy data users and everything to do with $$$ and possibly the inability of Verizon to meet the service needs of a exponentially growing smartphone market that it helped to encourage.
I have gone from highly recommending Verizon as a service provider to other folks to now being dissapointed and bitter from my experience. All of this, of course, occurred without any notification to me or any kind of notice either on my online account management or in my electronic bill, as they also apparently stated would occurr. More than likely this and the new tiered billing will lead to me seeking another form of connectivity and dropping my Verizon plan options to the absolute minimum across the board or switching phone providers simply because of how insultingly this has been framed, and I suspect I'm not alone... which results in less $$$ to Verizon. Good job, guys.

Spot on _ BULLS EYE!! You aren't alone. I want to validate your rant. Verizon went out of their way to sell me the same $59.99 unlimited broadband 4 yrs ago and have now been hassling me and twisting my arm with every aggravating phone call I make to complain. I have had the throttling removed three times. This time they said we can't remove it but change your plan and you'll be at full speed immediately. I am sick and tired of the lying. They all can't even tell the same story. Just last week I was told by more than one employee that my device must be bad because they don't throttle.
Occupy Verizon would be good - How do you get these ****** to PAY - Are their any Attorneys out there - I know they originally sold THOUSANDS of those plans. I'm ******!!!!!!
A Corporation that tells lies and different stories from its employees has to be held Accountable - Financially
Give me back my $59.99 per month times 48 months and its still not enough for the hell they have put me through. My computer has been slowed to the point my mail center timed out and was unable to download important PDF Contracts. HELLO!!! Verizon - Thats money out of MY Bottom line. Get it? THX

Share my experiences with the B520 Model

I have purchased the Lenovo All-In-One desktop computer model B520 on Nov 15th. It arrived in my office on Nov 21st. It’s been a month now after using it, I would like to share my thoughts about it.
Pros:
Saves space, this is the biggest advantage of AIO desktop; this is the primary reason that why I have switched. Computers with a case and a separated monitor is a big issue for me. I never liked these cables for mouse, keyboard, speakers, …etc. it causes a huge mess under the desk. Now, with the All-in-one style, everything is simplified. The only cable I need for this B520 Lenovo desktop is for the power source. It’s designed with different wireless technologies. Mouse and Keyboard are connected through Bluetooth; The system has build-in with the latest 802.11b.g.n WiFi wireless technology. It also has the enhanced integrated 5.0 speakers system that supports SRS Premium Sound Audio.
High Performance, out of all the All-In-One desktop models out there in the market, this machine has the highest hardware specifications. Quad Core Intel 2nd Generation CPU i72600 with Hyper Thread Technology. This is a really powerful CPU, it gives its best performance when it comes with Video Rendering and image processing. Word processing and gaming is a piece of cake for the it to handle. I do a lot of video editing so I will only chose this model of CPU.
The B520 model also comes wit a Nvidia Geforce GT555M. This is a middle class close to a high end video card. It handles most of the 3D games in an acceptable setting, but will not be able to run games like BF3 or Crysis kind of games in high settings. This machine is not for serious gamers, because All-in-one desktops has the performance bottleneck with the video card. Computer manufacturing have to keep down the power it consumes to prevent the machine from over heating. High end video cards all have a very high demand for powers, at same time produces huge amount of heat. This is why there are a lot of people start to customize their own computer cases with water cooling system. It is more sophisticated and comes with a lot of trouble. If you want to have something easy, well organized, and just simply works, go for All-In-One. You will love it.
The Lenovo B520 comes with a Touch Screen, which I don’t usually use that often. If there are kids in the family, it will be a fun toy for them to play with. What I like better, is the Bluetooth mouse. The unique part about this mouse is that it has a build in gravitational sensor, means, this mouse is functional in the middle of nowhere, even hanging in the air. You can imagine using it like a Wii game controller.Just move the mouse and wave it in the air and you will see the cursor on the screen goes where ever you are pointing. How accurate is it? very accurate!! it’s is more sensitive and feels better than using a Wii controller. Lenovo has pre-install some games that can be played interactively with the mouse. The screen is 23″, so it would be a fun experience. I don’t have any kids in the house, so I uninstalled them all to save some disk spaces and speed up the system a little bit.
The keyboard and mouse are both connected by Bluetooth; I also noticed that every time when I start the computer, it takes about 2-3 seconds for them to become effective. I assume Lenovo has designed it with a “sleep feature” for this two devices; it helps to save battery and extend the replacement cycle.
The computer also comes with a 3D glasses. The touch screen has a very high refreshing rate(120Mhz) which is better for the eyes. The screen works interactively with the 3D glasses. When the computer is playing a movie in 3D format, when I wear the 3D glasses and facing the screen, it automatically turns on and I am in 3D mode!!! It supports a lot of 3D games too!! The feeling in a racing car 3D game is UNBELIEVABLY REAL!! I love it so much! It’s a TOTALLY NEW LEVEL of gaming experience!
Also, Lenovo has designed 4 slots for memory modules. they have installed 8GB onto two slots and there are another 2 slots available to use. This is very useful for people like me demands for more rams. It also provides four USB 2.0 and two USB 3.0 port; more than any other All-in-one desktops on the market. The 5 in-one card reader is convenient for uploading photos from cameras. two HDMI ports, I can also connect my PS3 or Xbox360 to it if I want to use it’s 3D touch screen. It has a building TV tuner, so watching TV on it is another feature.
Cons:
Even the computer is very well designed, as a high end user I found there are still a couple places that Lenovo can improve.
1. Lenovo has researched and developed this RapidDrive technology; I see this is an option on the Spec-sheet for the product, but I never had the chance to upgrade it. I demand for a high disk performance; I was a little disappointed when I found out that I wasn’t able to install another SSD high performance disk into the computer. I had to take out the 2TB standard disk drive and replace it with the SSD. It would be really nice if I can have the high performance SSD installed as the system drive, and the HD installed as the storage drive. The RapidDrive technology may become failing out now, because it was from those years that SSD weren’t popularly used. Compare to the present, SSD is getting more and more popular, the SSD is improving it’s performance and lowering it’s cost. In the next one or two years, the RapidDrive technology will likely become a history.
2. I have opened the B520 model to see the inside modules. I see there are still plenty of spaces that Lenovo engineer can use to expand the upgrade capacities. I can use some simple tools to modify the inside body a little bit to fit another hard drive, but it stopped me from doing it because there is not another power cord connector. Those extra mSata connectors are sitting there and watching me could do anything about it; = (
3. Lenovo technical support did not have a most updated tech sheet for their system. Again, I am a tech kind of guy. I was looking for a manual to better understanding the B520 motherboard.(so I can modify it and add some extra hardware to it) I have called their technical support, talked to people, went through their online data base, they weren’t able to provide me this manual. The lastest information they have is for the previous model. The B520 Model I have a the newest I believe. Lenovo should keep up with their technical support, and be prepare for experienced users.
Conclusion:
I am satisfied with it. I feel I have made a great purchase. Would be nice it I can install an additional SSD in there. Would nice if they can put a high end video card in there. Good for home offices, and home entertainments. Not recommended for hardcore gamer.
Price: 4.5 / 5
Performance: 4.5 / 5
Exterior Design: 5 / 5
Interior Design: 3.5 / 5
Customer Service: 4.5 / 5
Time from order to receive the product: QUICKLY
Other thoughts:
When I was doing my research on All-In-One, here are the reasons that why I have chosen Lenovo:
1.Sony has a well designed for their product, but the price is high. Most importantly, the video card they have is Nvidia Geforce 540M GT, and it only supports 8GB of ram, not 16 GB.
2. Toshiba has terrible customer services for technical support. I had a very bad experience with them. I believe they have out sourced it to India base companies. When the computer is out of warranty after 1 year, they charge a $35(or $30)dollars troubleshooting fee. I think this is ridiculous to charge the consumer to talk over the phone to find what is the problem with their product.
3. Dell has better customer service than Toshiba; They do not charge for talking and providing the technical support after warranty, but when it comes with parts replacement, that is something we have to pay which is understandable. However, one thing I really don’t like Dell computers is that they install a LOT of junks onto your machine when you buy it. It’s fully loaded with all these third party softwares who pays Dell for more users. It not only slows down the system, but also generate a lot of garbage uses a lot of disk space. I will reconsider to buy Dell if they give me a clean & Junk-free windows.
4. iMac is also a good choice because it’s well designed too. but I did not chose it because it has very limited expansion ports and they charge insanely more for hard-wares upgrade. They have extreme control over their product from customer modification. They don’t even allow the consumer to replace the hard drive themselves.
5. HP also has wonderful All-In-Ones, but their hardware specs seems weak. Never dealt with HP customer service before, so I will not say anything about their customer services. Hopefully it’s better than Toshiba. = )
also been posted on my personal blog

Thank you for replying.
Where I can buy a seperate RapidDrive?
I couldn't find it on the marcket, or on shop.lenovo.com / http://www.lenovospareparts.com/
With the mSata power splitter, there is a problem.
The data portion and the power portion shares the same connector I belive. I have thought of it but don't know how to make it possible. any suggestions?
the only thing I can find is this : http://www.microcenter.com/single_product_results.phtml?product_id=0317944
but I still need to convert the power connector because it's 4 pin molex;. I guess it should work if I use another 6" Molex to SATA Power Cable Adapter.
Also, I couldn't find which is the SATA 3.0 and Which is the SATA 6.0 connector. SSD will have a huge difference in performace with a SATA 6.0 connector. This is confusing because on the B520 Spec sheet it stated both. I was looking for it's manual to identify, but no one can provides it. Last time when I called, they forwarded my call to Intel. LOL! I was like, **bleep**? It's a board you used and you dont have a manual for it?
Anyways,
Thanks again!

Help me I'm in a tough situation, is there a technical solution?

Apple have previously disapproved my previous version of this issue because I was not clear about my questions, so I have chosen to rephrase them. Despite this "misunderstanding" I was actually asking for technical help and instead got deleted. Please actually read this instead of just reporting it! I do actually have an issue here and I do want help and I feel that I was right to post it here. I don't personally agree that I didn't meet the criteria. But I am trying believe it or not! If you don't want to answer this topic, just move on. Let someone else help me, instead of reporting it, because it's all too hard or seems all too obvious to you what the answers are or you feel it doesn't meet criteria. Some of us don't have all the answers, not even all the obvious ones. My original version was not written in haste or anger, nor did I blame Apple, I also spent time to edit it to structure the situation clearly. I explained my background situation clearly to show my issue was serious and to show how it all fits together. Otherwise the questions just seem lame and pointless. After all I doubt many will be in this same situation which leaves me no where.
Question 1. I already asked this, Can I removed the Apple default apps? I thought I might not be seeing how since there are many hidden features on the iPhone.
Answer 1. Apparently not.
Question 2. Can I control the way apps access the data network? I can't find a way to prevent apps from using it or switching to it when my WI-FI drops momentarily.
Question 3. Is it possible for the mobile provider to turn my data network off while leaving the cellular network active?
Question 4. I'm trapped in a tough spot, is there something "technical" I can do, that I haven't mentioned bellow? There must be something to elevate the situation.
For your information only I have posted the original account I made unedited bellow. I did initial two phrases to G.B. to reduce filtering on Apples forum. I add this here because it explains my situation clearly (or so it seems to me). Please don't take offence that I have added it. Choose to not read it if you will, but don't judge me for adding it. But by reading it I think my questions might look less random or silly:
* Start Background Information *
I have wound up getting an iPhone contract that has me living in a data roaming area for my mobile provider. This is partly due to insufficient knowledge, lack of education in the matter and partly due to the nature of all services in the remote Australian town I live in. The reason I went with this provider in the first place was due to the limited services I could access that had signal in my home and finance. Incidentally all three of them sell iPhones. The first one's cheapest deal is $100 a month for the contract with a lousy deal. The second has intermittent signal in our home, I may have gone with one of their plans if not for the poor signal. The third, which I went with, a fairly good deal for the cash and the cellular coverage perfect all over the property. I have since found out their roaming data network, which I live in is contracted to the first option which own the monopoly and hence the ridiculous mb charges. Occasionally it connects to the second option, but I get the feeling they are also subcontracting off the first! Anyway...
So I live in a roaming data area, It's not international roaming so the phone won't protect me from the excessive mb charges. I started out only using general apps when in WI-FI but found intermittent drop outs which I never noticed happen was causing excessive charges. I have since noticed the signal bars for the WI-FI not change but a spinner indicator ,all very easy to miss. I contacted the network and they refuse to turn off my data network; despite a tech telling me it can be done. So until Apple come to the rescue and put in a feature like the no roaming feature that works for all mobile data connections, that are not the ones belonging to the service provider, I'm stuck turning the phone to aeroplane mode before using any app I don't completely trust. I can see Apples difficulty here, but I would settle for turning all data network off, just leaving the cellular network and WI-FI active. As things are I have to turn phone over to aeroplane mode, then turn WI-FI on then use app, then remember to turn the phone back on when finished. Sometimes I forget for a couple of hours. But I trust some apps or sometimes forget to turn the mobile off. Contacts app got me the yesterday; I was at the post office where I looked up an address and accidentally tapped the address on the card and the maps app loaded up. This is followed by mad stumble to close it before it uses data. So easy to do, also happened using the iPod in the car a few days back. While selecting a pod cast I accidentally clicked "Get more episodes…" and safari loaded, Panic!!! Also what makes it worse, is that I can't remove or hide some apps provided by Apple, like Maps, for example, to reduce the risk of accidental tap. Feel very vulnerable! There is also a risk of forgetting to switch the phone to aeroplane mode when I let a friend checkout the phone or just play one of my games.
So Apple, what are my options? Shelve the phone by leaving phone permanently off turning it into an iPod touch and keep paying through the nose for 2 years? Or G.B. so I can make some changes that would help, I read there is a solution to this issue for G.B. phones, (I'm not sure what impact that would have on my service). But frankly neither of these options I want to follow! I feel trapped!
Also there is nothing disclosing to me what apps have access to what data port. I would feel better if I could see a true list of what each app has access to. Not just on the phone but also on the app store, information detected and provided by hardware and not submitted by the programmer. No offence to all you GOOD programmers out there, but there are many that can't be trusted. An example of my need for this disclosure, does Remote (apple's iTunes remote) access the data network or just the WI-FI? Of course I would ASUME it only accesses the WI-FI. But reading the support page and description for it left me unsure, and it's this unsure feeling that scares me with this whole situation hanging over me. The home pages and the apps themselves are like a mine field to me. Another simple question reflecting this. Does the weather app regularly check for forecast data, or does it only do it when I open the app? What if I mistakenly click it while my data network is active? Sounds harmless doesn't it? But to me a mistake like that adds around $5 to my bill which is already pushing my budget. It would also be useful to be able to control each apps access privileges independently; but I would settle for a simple setting that has them all prompt me for access to the data network instead of just switching to it when there is a short WI-FI dropout.
I love the iPhone but I'm starting to feel I chose the wrong product. It has too many fluent network features (imagine saying that!) and it makes too many assumptions about my situation, most of which are wrong. The iPhone is the wrong product for someone who lives where I live and doesn't have basement full of gold! But I am stuck with this contract, what are my options?
Your's sincerely, life long Apple supporter…

Question 1. I already asked this, Can I removed the Apple default apps?
No. But you can turn off automatic syncing and Push email and set the phone to retrieve mail manually.
Question 2. Can I control the way apps access the data network?
Sort of. Turn on Airplane mode which will disable the cellular modem then turn on WiFi only. With Airplane mode ON and WiFi ON, your phone will only connect to the internet using an available WiFi connection.
I can't find a way to prevent apps from using it or switching to it when my WI-FI drops momentarily.
Apps do not run in the background so they only way an app can attempt to connect is if you have it running. If you do not run the app, it cannot run up your bill. For Apps that have "background" notification, you can turn that option off in the settings for each of those apps.
Question 3. Is it possible for the mobile provider to turn my data network off while leaving the cellular network active?
That is up to your provider. Call them. Go into Settings, General, Network, and turn OFF Data Roaming.
Question 4. I'm trapped in a tough spot, is there something "technical" I can do, that I haven't mentioned bellow? There must be something to elevate the situation.
In the US, you can return the phone within thirty days and void the contract. If you do not have that option, or if you are past thirty days, you can pay the ETF (Early Termination Fee) and void the contract.
I live in a very rural area in the US and I have used all of the techniques listed above at different times. I hope this helps; I "get it" that a huge Surprise! data roaming bill at the end of the month can be upsetting. Try the stuff I listed above and if none of that works, paying the ETF might be cheaper than paying Surprise! bills every month.
Hope this was helpful.

Ridiculous penalty Charges

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