FSCM Worklist - Customer Contact Error
FSCM Worklist - Customer Contact Error
When entering the Customer Contact and trying to save - getting Error
Function Call failed; Could not find UDM_GOS_ATTCH_COMMIT
Basis recently activated
FIN_FSCM_CCD_INTEGRATION
FIN_FSCM_CCD_INTEGRATION_3
but not:
FIN_FSCM_INTEGRATION
Would this be the problem?
Please advise
Thanks
Trevor
Hi trevor did you get a solution for this error? If you did please share.
Thanks,
Rick
Similar Messages
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FSCM Collections - Customer Contact Result in the Worklist
Hi Experts,
I have implemented FSCM Collections at my client and they have a question regarding the customer contact result in the worklist.
Indeed when one creates a customer contact and generates the worklist again (via transaction UDM_GEN_WL), it seems that the customer contact Results (code & name) disappear (regardless of the result type or settings in customizing).
Do you know how we can prevent these data from being removed from the worklist during the worklist generation ?
Thank you for your answer !To all who that might interest: I adressed my questions to a SAP consultant and his answer was the following:
> Regarding question 1: when the worklist is generated, why is the Last Contact Date not updated ?
This is controlled by customizing and whether field u2018reachedu2019 is flagged or not in the u2018result codeu2019 settings. If it is flagged, the last contact time and date is updated when the work list is created.
> Regarding question 2: when the worklist is generated, why is the Last Contact Result not updated ?
This is the standard system behaviour and here is an explanation on why that is.
Once you run UDM_GENWL, the customer contact result is set to blank. SAP Development rationale is the following.
During the day, an specialist opens his/her worklist and successfully contacts the customer. The specialist chooses the result u2018customer reachedu2019 and the work item goes to the completed item list. Now the supervisor runs UDM_GENWL during the night and a new worklist is created. The next day, the specialist accesses his/her worklist. If the result of the customer contact is not reset and still has a value u2018customer reachedu2019, the specialist may get confused and not know whether to contact the customer today or not. That is the reason why it was decided to reset the field result of customer contact when the worklist is created.
I guess we can argue on whether it is the right design or not, but it is the standard system behaviour. Having said that, it is possible to add customer specific fields on the work list screen using BAdI UDM_WL_ITEM_DISP_C. This could be used in order to populate a custom field with the u2018customer contact resultu2019. Using FM UDM_CCT_LAST_GET you can get the last customer contact and you can use FM UDM_CCT_RESULT_PROPERTY_GET to get the description of the result code. This is rather easily done but requires some development. -
FSCM - NO Enter customer contact/Telephone icon in UDM_supervisor/Worklist
Hi All,
Subj : FSCM - Enter customer contact or telephone icon in Worklist (UDM_supervisor) screen.
Sometimes when i go into my worklist and process receivables of any customer, i could not see "Telephone" icon or "Enter Customer Contact" icon (is NOT displayed or MISSING from the screen).
This is happening occasionally, not always.
We searched for OSS notes, but no avail.
This is a production issue. timely help is greatly appreciated.Hello
This thread seems old so may be it has a solution. I am experiencing a similar issue.
We are not synchronizing contact persons from customer master to business partners. We will create the contact persons in business partners locally. I created a contact person in business partner master data screen and assigned a relation with a customer. But then it does not get populated in the 'Get Contact person- Contact person in Coll mngt' pop-up window'
Any thoughts on why this would happen. -
Create new contact types for customer contact worklist
Hi,
I'm new to Collections Management and have been asked to add some new dropdown options to the Create Customer Contact screen, Contact Type field. The current options are 'Outbound Call', 'Inbound Call', 'Visit to Customer' and 'Visit from Customer'. This is viewable in the Worklist (tcode UDM_SUPERVISOR).
I've searched SPRO and thought it might be set in the Customer Service or Notification area but can't find it in either.
Any suggestions welcome.
GillHi
Check in customization
customer service--customer interaction centre -customer specific system modification for cic----maintain cic profile.
Cya
udayakumar.k -
SAP FSCM-UDM_Supervisor- BP Process Receivables- Customer contact or P2P ?
Hi,
Am trying to create customer contacts for BP in collection management through custom program where FDM_CCT_CREATE function module is used to create CCT details.
This report updates the data related to BP in UDM_CCT_ATTR table , but the contact data created is not reflected in Process receivables screen of selected worklist (of customer ) in UDM_SUPERVISOR transaction.
Can anyone help me on this? Is there any other way to create customer contacts or P2P ? As i need to upload this data from legacy system into SAP system.
Thanks,
Archana.Hi,
Am trying to create customer contacts for BP in collection management through custom program where FDM_CCT_CREATE function module is used to create CCT details.
This report updates the data related to BP in UDM_CCT_ATTR table , but the contact data created is not reflected in Process receivables screen of selected worklist (of customer ) in UDM_SUPERVISOR transaction.
Can anyone help me on this? Is there any other way to create customer contacts or P2P ? As i need to upload this data from legacy system into SAP system.
Thanks,
Archana. -
Hi,
I am working on FSCM 6.4 Collection Management, while i tried to create customer contact and tried to get the contact information from get contact person from the process receivables it is showing blank, i can create it manually but by any means if i could see the contact information as it is available in FI-AR in general data, it is replicated from CRM business partner to FI. Please help me with standard procedure people adopt for the customer contact information in business partner collection management or credit management.
Regards,
SaiGuru,
Also sent you another message and you are omnipresent in Collections (at least - as I am searching that only).
I am not able to sync ECC-Customer/Contact Person as FSCM-BP/Contact Perso.
And Contact Person doesn't appear in worklist.
Customer created/changed (with a Contact Person) is synced, but, fails when there is a Contact Person.
Seek you kind help.
Thanks, -
Sales area data is missing when Customer contact replicated to CRM
Dear Experts,
I am facing some problem with the Customer Contact replication from isu to crm, problem is when i create a customer contact by using bct0 interaction record is replicated to the crm, when i open the interaction record in the webic i am getting the error maintain the sales area data ,i am manually maintaing the sales are data in the crm could you please tell me why sales area data is missing while replication could you tell me how to rectify this error.I am using the standard transaction type 0010.
Thanks & Regards
Boyz..Hello Shravanthi,
Have you looked at the screen in the screen painter in ERP (transaction SE51)? Maybe this will give you a clue to what data is missing.
Kind regards,
Johan Wigert -
Create Contact Type in Create Customer contact screen of collections mgt
Hi All,
Can anyone please let me know if its possible to create a new contact type ( Currently we have four default types (Outbound call / Inbound Call / Visit to Customer / Visit from Customer) in the FSCM collections management, in the create customer contact screen.
If its possible to create a new contact type, please let me know where to do that.
Thanks in advance.
Thanks
KrishnaYou can add new contact types in the customizing table UDMV_CCT_TYPE.
With this you would be able to select the contact types you have
defined.
Please note that you can create entries in this table only with the
customer namespace i.e. prefix 'Z' to the contact type that you choose.
e.g. if you want to create a new entry in contact type say 'TEST' then
the entry in the customizing table should be as below:
Contact type | Name of contact type
Z03 | TEST
Another point to note here would be that for each entry that you create
in this table, the system displays 2 entries (1 for Inbound and 1 for
Outbound) in the contact type dropdown on the customer contact screen in the collection management system. This is as per the standard design
and it cant overridden.
Thanks
Krishna -
Updating table KNVK in customer contact person change
Hi
We have to update customer contact person data. We use BAPI_ADDRESSCONTPART_CHANGE but only ADRP table is updadeted. We would like to update table KNVK.
Can we do that with some parameters with this bapi or do we need an other FM?
RgdsThanks but it is told that CUSTOMER_UPDATE should not be used directly in any custom program (Error in customer_update FM)
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Customizing contact record storage
Hi,
CCA_AM_813 guide on page 97 tells about "six main configuration options for customizing contact record storage".
I tried to use "Configuration 4".
The guide says:
"In Configuration 4, you keep your contact records in a new
table that you create in the Oracle Contact Center
Anywhere database. You also create a new contact
template and a new data source: Custom contact template
(create)"
I followed all the instructions for "Configuration 4", but when I try to make a contact search from IM with the new "Display Template" I receive this error:
"An error occurred while searching for contacts"
And this are the IM logs:
2010-07-27 17:12:03,895 ERROR com.taw.cca.client.app.ic.contacts.ContactQueryPanel An error occurred while searching for contacts!
com.taw.cca.client.framework.communication.CommunicationException: Invalid Security Policy
at com.taw.cca.client.framework.communication.services.BaseService.handleServiceResult(BaseService.java:82)
at com.taw.cca.client.framework.communication.services.BaseService.handleServiceResult(BaseService.java:107)
at com.taw.cca.client.framework.communication.services.contacts.axis2.Axis2ContactsServices.findContacts(Axis2ContactsServices.java:66)
at com.taw.cca.client.app.ic.contacts.ContactQueryPanel.findContacts(ContactQueryPanel.java:111)
at com.taw.cca.client.app.ic.contacts.ContactQueryPanel.access$0(ContactQueryPanel.java:106)
at com.taw.cca.client.app.ic.contacts.ContactQueryPanel$1.run(ContactQueryPanel.java:142)
at java.lang.Thread.run(Unknown Source)
It seems to be an access/security problem with the table... but I created it inside CCA DB!
Anyone have a solution?
TNXHi Roman,
your solution seems not to work with us, or maybe we have not understood...
In any case I found some old SR opened with Oracle still not solved: it seems a bug in the application.
Oracle opened this unsolved bug:
https://support.oracle.com:443/CSP/ui/flash.html#tab=KBHome(page=KBHome&id=()),(page=KBNavigator&id=(viewingMode=1143&bmDocType=BUG&bmDocDsrc=BUG&bmDocID=10588876&bmDocTitle=%5BCR#12-1XF0GAB%5D%5BFR#12-1XF0GAW%5D%20CANNOT%20ADD%20CUSTOM%20CONTACT%20IN%20CUSTOM%20DATABASE%20TABL&from=BOOKMARK))
that is:
Bug 10588876: [CR#12-1XF0GAB][FR#12-1XF0GAW] CANNOT ADD CUSTOM CONTACT IN CUSTOM DATABASE TABL
Bug Attributes
Type B - Defect Fixed in Product Version -
Severity 2 - Severe Loss of Service Product Version 1.0
Status 11 - Code Bug (Response/Resolution) Platform 289 - GENERIC (All Platforms)
Created 19-Mar-2010 Platform Version NO DATA
Updated 06-Jan-2011 Base Bug -
Database Version 2005
Affects Platforms Generic
Product Source Oracle
Related Products
Line Siebel Family Customer Relationship Management
Area Contact Center Anywhere Product 8965 - Siebel Apps - CCA -
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any bapi function module is there to change/update the activity of customer?
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Business activity and customer contact
I have a requirement , When we create a Business activity in CRM that should should create and maintain in ISU( R3) as Customer contact with the same number range ..
Like wise if I create a customer contact in ISU that should create in CRM as Business contact with same number range..
Please suggest me what all the customizations required for this ?
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