FSCM Collections - Customer Contact Result in the Worklist

Hi Experts,
I have implemented FSCM Collections at my client and they have a question regarding the customer contact result in the worklist.
Indeed when one creates a customer contact and generates the worklist again (via transaction UDM_GEN_WL), it seems that the customer contact Results (code & name) disappear (regardless of the result type or settings in customizing).
Do you know how we can prevent these data from being removed from the worklist during the worklist generation ?
Thank you for your answer !

To all who that might interest: I adressed my questions to a SAP consultant and his answer was the following:
> Regarding question 1: when the worklist is generated, why is the Last Contact Date not updated ?
This is controlled by customizing and whether field u2018reachedu2019 is flagged or not in the u2018result codeu2019 settings. If it is flagged, the last contact time and date is updated when the work list is created.
> Regarding question 2: when the worklist is generated, why is the Last Contact Result not updated ?
This is the standard system behaviour and here is an explanation on why that is.
Once you run UDM_GENWL, the customer contact result is set to blank. SAP Development rationale is the following.
During the day, an specialist opens his/her worklist and successfully contacts the customer. The specialist chooses the result u2018customer reachedu2019 and the work item goes to the completed item list. Now the supervisor runs UDM_GENWL during the night and a new worklist is created. The next day, the specialist accesses his/her worklist. If the result of the customer contact is not reset and still has a value u2018customer reachedu2019, the specialist may get confused and not know whether to contact the customer today or not. That is the reason why it was decided to reset the field result of customer contact when the worklist is created.
I guess we can argue on whether it is the right design or not, but it is the standard system behaviour. Having said that, it is possible to add customer specific fields on the work list screen using BAdI UDM_WL_ITEM_DISP_C. This could be used in order to populate a custom field with the u2018customer contact resultu2019. Using FM UDM_CCT_LAST_GET you can get the last customer contact and you can use FM UDM_CCT_RESULT_PROPERTY_GET to get the description of the result code. This is rather easily done but requires some development.

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FSCM Collections - Customer Contact Result in the Worklist

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