Satellite P300 PSPCCA - fingerprint scanner malfunction

I have had my p300 for a little over 8 months know and have been using the fingerprint scanner along with the bundled software to login and to protect a VERY large amount of data personal and work related documents.
And yesterday when i wanted to access some schematics for work i opened the folder and right clicked on the file clicked file unprotection the little box with the finger print popped up said scan fingerprint i did so and it said scan too short.
I scanned again and again and again same result each time.
What do i do im thinking of sending it in for service to have the reader/scanner replaced.
I have tried reinstalling the software and i restored the entire partition from a back up from two weeks ago but with no results.
It still says too short.
Is their anything i can do on my end so i dont lose my laptop again for 6 weeks (yes it took them that long to service my laptop and in the end i still had to go pick it up from the repair centre)

Hi buddy
I found this Toshiba FAQ:
http://aps2.toshiba-tro.de/kb0/TSB9802O50000R01.htm
This doesnt provide an solution for your issue but it provide a info about the files which are protected by fingerprint.
The point is that if you would try to reinstall the OS and would move the files to other location then the files cannot be accessed anymore and you will not be able to unprotect them anymore :(
I have no idea why your fingerprint reader does not read your fingerprint. Maybe there is something wrong with the sensor or something like that
I think its not a software issue since you can receive and message from fingerprint saying the scan was too short therefore Im thinking its related to a sensor or scanner.
Hmm it would be interesting to know if the fingerprint would functions after the system recovery but this would means that whole HDD would be formatted and you would lose the files

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Hi.
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I found the Windows 7 Drivers for my laptop on the website and installed the Protector Suite QL 5.8.0.4024, and it installed just fine.
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I'm not sure what the TrueSuite Access Manager you mentioned is. If that is the program that you use for managing your fingerprints/logging in with fingerprint reader, then that is a different program than what I had come with my laptop.
The program that came with my laptop for managing fingerprints and the reader is UPEK Protector Suite QL, and it used to work perfectly fine on Win7 RC and Vista Home Premium.
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I have 'Fingerprint Login' selected in the settings with 'Allow to bypass logon using Windows password' and 'Allow user selfenroll in login', and other settings are set to 'Convenient' mode.
I've taken a screenshot of the exact popup that comes up whenever I try to access the Fingerprint reader to register/check storage, and have uploaded it. Here is a link: [http://img94.imageshack.us/img94/4880/fingerprinterror.jpg]

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Hi stelth_turtle,
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Satellite P300 PSPCCA - screen went pink

Hi,
I am running the above model notebook.
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At a loss of what it might be, anyone got any advice on fixing it?
Whole screen is pink, I have a light shadow behind my mouse, some graphics come up in purple/pink shades.
thanks

Hi
There are two possible faulty parts; either its graphic card or its a display.
If the same pink display would be visible on external monitor then the issue is related to faulty graphic chip.
If the external monitor would be ok, then the issue is related only to the notebooks screen.
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I have a number of these Satellite P300 PSPCCA-OC201Y and recently bought external monitors for them.
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hi Keven Dickenson,
as you said you restored the system and still there is no way to get things work it may be a hardware issue...
i my opinion you should consult a servicepartner to check this out...
is there any of the machines working with the external monitor at all?
if none of them is able to connect to ext. display maybe your installation has a problem or the monitor is faulty...
try it with another monitor and recover one system to factory installation....

Satellite P300 - Value Added package doesn't work after computer restart

Hi,
I have got Toshiba Satellite P300 PSPCCA running windows vista ultimate 64x. I can not get my soft touch button working. I downloaded latetest TVA Package and installed it. After installation it asks for restart but I dont restart my laptop and I just perform Restart Flash Card and my soft touch button works all good which is mute, media player,etc. but once I restart my laptop it stops working.
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BTW i have got AVG internet security software on my system but have have added toshiba folder to exclude from realtime scanning just in case if its causing problem but no luck. I have searched qurantine folder and its nothing in there.
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Message was edited by: Jay Padia

Hello Jay
I agree with Akuma. All you can do is to remove preinstalled VAP from the system and install latest version again. Why you didnt follow instruction to restart notebook after VAP installation?
I have installed VAP several times on my Satellite P200 and Satellite A300 without any problems but after latest version installation I have restarted notebook immediately. The installations procedure was finished and needed processes started in the background. I presume this is the problem on your Satellite P300.
If nothing helps the last step is to install OS again using recovery installations DVD. After doing this you will have clean preinstalled OS and everything will work well again.

Fingerprint scanner issue with Win 7 and Satellite Pro A300

SORRY MODEL IS A300.
Upgraded/overlayed Vista to Windows 7 Professional and have found fingerprint scanner not working.
Unable to remove program and wont accept fresh install of fingerprint scanner or even new fingerprint to be scanned. (Old Vista program working in background somehwere?)
Is the fingerprint scanner which was installed under Vista now not compatible with WIndows 7.
There seems to be no upgrades or downloads for Fingerprint Drivers for Windows 7 as yet.
Message was edited by: lasdec1

Hi mate
To be honest I doubt that Win 7 drivers would be published for this oldie.
I mean the Satellite Pro A30 is a older series and even Vista drivers were not published for this model row
I searched on the Toshiba European driver page but I found only the W2k, Win XP drivers for this unit
So if you want to use Win 7 on this notebook, then you need to collect the drivers at your own hand and this would be the same with the fingerprint reader. Maybe the driver designed and released for other series would work.
It looks like Toshiba is in progress of driver release for different series you could take a look to the different series and could try the drivers.

Satellite Pro S300 and AES1610 fingerprint scanner

To whom it may concern,
I have a Toshiba Pro S300 laptop with AES1610 fingerprint scanner.
Everytime i boot windows and has been occuring for over a week now, it continually pops up wanting to install an update for AES1610, when you select ok to finish installing software it eventually opens up Truesuite Access software, and then wants to modify repair or remove.
Please can someone help me resolve this issue.
The fingerprint sensor and truesuite software is still fully operational as well.

Hi
I had this happen with Vista, it seems that Vista is trying to install newer drivers from the Windows Update site.
Warning: this might delete your finger prints and any saved passwords in the utility so if this happens you will need to add them back, make sure you know your windows password as well to get back in.
What I did from memory.
1) Go through the setup and click Finish.
2) Go to Start - Control Panel - Programs and Features
3) Find the TrueSuite Access Manager entry and uninstall that program
4) Reboot the machine.
Then...
1) Go to Start - Control Panel - Device Manager
2) Find the Personal identification devices entry and expand to see the AuthenTec Inc entry, right click it and go to Update Driver Software and use Search Automatically. This should find the newer version that Windows wants to install from the update site, follow the wizard and that hopefully will be the end of it.
I think what is happening is Windows update is trying to install a newer version but as the older version is still on the machine it's setup program is detecting the driver/program has changed and is then prompting to re-install the older version, so you get stuck in a loop.
Hope that helps.
Regards
Phil

Satellite M300 - Fingerprint Scanner won't let me in

Hi guys,
I have an M300 series Notebook, with the fingerprint scanner.
I got the scanner working when I first got the notebook (3 days ago). But on the tutorial, it keps saying, 'Too short'. Anyway, I finally scanned in a finger, and it seemed to work OK. It would take me 5, 6 attempts, but then it would log me in.
I then reinstalled the O.S, going from Home Premium, to Vista Ultimate. After installing the fingerprint scanner software, it somehow remembered my finger! I never 'Enrolled' it. Also, it was scanning first time, everytime. well, maybe 8 out of 10 times. This worked well, but then suddenly today, I tried to login, and it says 'No Match'.
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The fingerprints are stored in the hardware, so when you reinstall Windows, the fingerprints will still be there.
Try cleaning your finger, and when you swipe, don't push too hard.

Satellite P300 with screen turning pink

Hi
My Satellite P300 is model PSPCCA-OC6O1Y. The problem I have is a lot of pink on the screen. This has been reoccuring over the last week with this morning the worst. Presently I have two distinct pink pencil lines running down the screen just right of middle, and I also have many other random pink pixles jumping all over the place.
Earlier today what would normally be white on the screen is pink and moving which made it almost impossible to see the screen and use the machine. A shut down and restart has bought it back to a useable position, although the problem has not gone away. On restart no sign of pink on the screen during the normal bootup - no sign of pink on the log in page and pink started as soon as either the browser or email apps were activated. It does go across all programs - I cannot isolate it to any one program, so I suspect it is not a program specific issue.
I am not a techie, just a user, so if the reply can be in simple to understand language that would be appreciated. The machine is under warranty, however I am trying to avoid downtime for repair which is critical if possible.
Thanks for your help

Hi Fletch,
Did you connect an external monitor to your notebook? With this external device you can identify the reason of this issue. That means if the external monitor works properly, it seems to be related to the internal display that must be changed.
As Jeka-IL wrote, contact nearest authorized service provider in your country. The guys will try to help you and if your notebook is under warranty, the repair is for free.
Here is a list of ASPs:
www.mytoshiba.com.au > Support > Find a Service Centre

Satellite P300-1AN - Touchpad issue with AC adapter

I've a Satellite P300-1AN notebook and since the beginning (two weeks)
I have a touchpad issue: it is not immediately responsive and the pointer trembles when touching the pad. Very often it freezes for just one or two seconds.
This is VERY annoying. A USB mouse works perfectly.
I tried reinstalling ALPS drivers, tried Synaptics ones, tried just Windows Vista drivers: no way.
Now I have found the reason: this issue is present only when the notebook is powered by AC adapter.
With battery the touchpad is perfect.
I contacted Toshiba Service and thay said that they won't change the AC adapter if I don't try before a complete system restore!
Isn't it simpler just try with a new adapter and only then, if the problem persists, try more drastic procedures?
Has anyone had this same issue?

> I contacted Toshiba Service and thay said that they won't change the AC adapter if I don't try before a complete system restore! Isn't it simpler just try with a new adapter and only then, if the problem persists, try more drastic procedures?
The point is that your notebook should be always checked using the Toshiba factory configuration.
Why? Because the ASP wants to be sure that this issue is not related to a software problem (compatibility issue with 3rd party applications). The software issues are not covered by warranty.
Furthermore the ASP will always recover the notebook before checking any hardware parts for a malfunction. Therefore you should always backup your data from the HDD before you will send the notebook for checking.
I would recommend to reinstall the OS using the Toshiba recover disk and then check if the issue would appears.
If yes then you can contact the ASP again and could provide all details which are necessary for an technician.
Bye

Satellite P300 does not charge

Hello there.
I have Toshiba Satellite P300. It's nearly 4 years old.
However, 3 months ago it has started not to charge battery. I removed battery and left computer only with adaptor.
Now it does not charge at one, i have to wait until electricity or smth will reach some level to start computer.
So, please, help if anybody has had some alike problem or knows the reason and what to do.
Maybe its adaptor problem, or something wrong with connection between adaptor and pc. I don't know and have no money yet to check it.
Does anybody know what's wrong? Thanks.

Hi
Such issues can be related to different reasons;
- AC adaptor issue
- Motherboard issue (Im thinking especially about power supply electronic issue)
But I dont think it could be an AC adaptor malfunction because the notebook can power up after a specific power level has been reached or the notebook can boot up after a longer time being connected to AC adaptor. Is it right?
Well, it sounds like an mobo issue but this is just an suggestion
The parts should be checked firstly before replacing

Satellite P300 - power lights on, but nothing happens on screen

Hello,
I have a Toshiba Satellite P300-1F0, yesterday it was working fine, I turn it off without nothing extraordinary happens.
Although later when I wanted to turn it on I pressed the power button but the screen wasnt working, I tried to connect an external screen but nothing was shown on it, although the power lights were on, the cd reader opened and closed like normally does, and I could hear the fans working.
Than I realise the windows 7 welcome sounds weren't playing even after some minutes with the laptop turned on, and that the mouse laser only worked for some seconds before it turns off.
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I read some forums, and I tried to disconnect the power cable, take out the battery, pressing the power button for 60sec and turn it on, and it worked, everything was working fine, I used the computer for some hours without any issue.
Today the same problem occured, and I tried to fix it the same way I did yesterday, holding the power button for 60 sec, but this time it didnt work. I retried this for 3 to 5 times and nothing.
After some hours letting the computer turned off, resting, I retried the process and now it worked.
Now I'm afraid to turn off the laptop, because to turn it on I need a lot of pacience and time.
What could be the problem, and how I solve it?
Can you help me?
cumpliments,
Adriano

>I read some forums, and I tried to disconnect the power cable, take out the battery, pressing the power button for 60sec and turn it on, and it worked, everything was working fine, I used the computer for some hours without any issue.
Yey, sometimes this workaround is helpful to bring the unit back the life.
> What could be the problem, and how I solve it?
Its difficult to say what cause this. The Satellite P300 is an old notebook model therefore it could be possible that one of the hardware parts starts to malfunction.
It would be interesting to know if usage of different RAM modules would change the notebook functionality. If you have some spare compatible RAM modules you could test it.
In worst case it could be possible that notebook motherboard start to malfunction.
This would be the worst case I hope for you that its not mobo related issue.
PS: check if your BIOS is up to date. In case its not the latest version, try to update the BIOS.

Re: Satellite P300-161 - Random Lock-ups/Freezing

Hi all,
I've had my Toshiba Satellite P300-161 laptop for roughly about 6 months now. However, during the past month or so.. I've been experiencing random freezing of the whole laptop.
It usually just starts off at anytime.. then it'll have a break then start freezing again. When it freezes, it lasts for about 10-15 seconds and everything goes to "Not Responding". Even Ctrl + Alt + Del doesn't load up the task manager until after the freezing stops. However, I've discovered that when it's in its "freeze" mode, where the applications are not responding, I can give the laptop a gentle tap with my hand on the open space area to the right of the touchpad... and it unfreezes.... Surely this is a bad thing.
I plan to take this back to where I purchased it from and have it sent off to Toshiba to get it fixed as I have a 2 year warranty with them IF I can't get help from here.
Much help needed.
Thanks in advance,
Benny Fung.

Hi.
Thanks for your reply.
Yeah, it's currently running on Vista SP1. I have reinstalled Vista _once_ for this laptop, perhaps I should reinstall it again before I take it back to John Lewis just to make sure...
I don't think it's overheating, as it can do it at anytime.. for instance, I could just be running Firefox and Messesnger and it still does it and with 3GB of RAM and 2.1Ghz, it should be able to perform simple tasks like that without overheating.
Hmm, What's this air spray cleaner thing you're talking about? How does it work?
Thanks.

Satellite P300 PSPCCA - fingerprint scanner malfunction

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