Satellite system connection to Solman

Hello, SolMan experts!
I have a difficulty with satellite system connection to Solman 7.1. SP08.
The RFC works well, I made an entry in BCOS_CUST table and therefore the tickets from satellite ERP go to our Solman Service Desk.
The only problem is all the system data in such a message is missing because of lack of/incorrect system configuration in solman_setup --> managed systems and installed base (via ib_gen). I can not find a guide that I could easily follow (I have no BASIS knowledge, but I am requested to configure this connection and I have no BASIS expert in a Team).
I guess the configuration might not be that difficult. If you can think of any steps necessary, please share. I will be very grateful.
With best regards,
Katarzyna Klys

Hi Katarzyna,
Please check the following notes:
1623126 - Help -> Create Support Message: System data
1623297 - "Help" -> "Create Support Message": Incorrect system data
1145514 - Creating support message, message type
1133242 - Support message created with incorrect SAP status
Also check:
Application Incident Management:New features in SAP Solution Manager 7.1
http://scn.sap.com/docs/DOC-27645
And
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
Thanks
Vikram

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http://help.sap.com/saphelp_sm310/helpdata/en/48/647e3ddf01910fe10000000a114084/content.htm
http://help.sap.com/saphelp_sm310/helpdata/en/b3/dd773dd1210968e10000000a114084/frameset.htm
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Message was edited by:
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>
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>
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