Scan with envy 5530 all in one and OSX 10.6.8

the scan does not work on my new envy 5530 all in onesuggestions on your docs imply using applications on mac: no result machine requires that software be connected except i had no software with my printer, was told mac did not require the installation of software. and the printer did work as soon as connected and set-up.where do i go from there? do i need software? where do i get/download it? i already returned printer once because of printing/paper loading problem (after using an epson wthout a glitch for 6 yrs - changed for less expensive usage) and chose this in part for the scan function. so please... help

Hi there, Welcome to the HP Forums! I see that you are having trouble scanning with your HP Envy 5530, on Mac OS X 10.6. I am happy to help you with your scanning! Some questions for you: Are you able to make copies with the printer, by using the scanner glass? Copying Documents.How is the printer connected? Wireless, or USB? You can use either HP Software for your scanning, or non-HP Software for scanning, as shown in this guide, How to Scan: Mac OS X v10.6, it is up to you. If you want to use HP Software, you will need to install the full feature software and drivers, found at this website, HP Customer Support - Software and Driver Downloads. If you are still having trouble scanning, please try going through this scanning guide, A 'The computer is not responding' Error Displays for the HP ENVY 5530 e-All-in-One and HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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Hi CW_Enloe
I will try this tool,
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Hello jtk_at_hp,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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This question was solved.
View Solution.

Hello @Allgoodthyngs , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into connectivity issues. I would like to help.
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Scan with envy 5530 all in one and OSX 10.6.8

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