Sears price match with rewards

Sears is offering the 16gb Samsung Galaxy Tab S tablet for 499 and offering 150.00 off next purchase as Shop Your Way Rewards. Someone posted on another web site that a Best Buy matched this for him as $150 off the $499 best buy price. Can I expect to get the same match? Thank you.

Hello Fletchbes,
It's great that you're looking to use our Low Price Guarantee to get the best price possible on a new Samsung Galaxy Tab S. Being a frugal shopper in our modern world is a great virtue.
In looking at our competitor's offer, it appears that they are offering a point bonus to purchasers who are members of their loyalty program. Our Best Buy stores would happily match their promoted price if it is lower than ours, but would not subtract a discount, nor would they award My Best Buy points for your purchase to match our competitors promotion. I regret that I don't have better news for you.
Please know that I'm grateful that you wrote to us with your questions!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Similar Messages

Using a Price Match with the USPS Best Buy Coupon - ISSUES

I recently went to my local best buy to purchase a tv and was extremely disappointed with my service and the way I was treated. I asked for a Price Match because other retailers had the product much cheaper. The salesperson and the manager both made it seem like they were doing me a favor by price matching, even though that's clearly a Best Buy program. I also had a 10% off coupon that I received when I changed my address through USPS. The coupon does not state anywhere that it cannot be used in conjunction with PC (or any language about using in conjunction with any other offers). However, the store said they couldn't let me use it because it would be "too good of a deal" for me. They cited back to the PM program terms, but those terms state that I can't use PM to match a coupon offer from another retailer. That's not what I'm trying to do. My coupon is a Best Buy coupon. The terms don't say anything about this type of situation (they don't say it's excluded in any way). I could use any type of coupon by purchasing with the cheaper retailers, but I like to frequent my local best buy. Is there any help that can be provided?
(And i don't know why I should have to be given a guilt trip by the employees. It's not my fault that best buy was charging more for the product. I didn't create the price match program.)

Greetings badgers123,
I’m sure you were ecstatic to find the coupon offer as well as a lower price when shopping for televisions, as you were aware of our Low Price Guarantee. When requesting a price match under our Low Price Guarantee, our stores obviously should not be leaving you feel as though it is a favor they are providing you with. I’m sure this was not their intention, and am truly sorry if this is how you were left feeling after your experience.
Per our Low Price Guarantee, unfortunately we cannot accept coupon offers in addition to a price match. That being said, the store would have been correct in denying one or the other. I apologize if the store did not provide clearer reasons for why we could not accept the coupon with the price match.
Your time and effort in sharing your experience with our Low Price Guarantee is truly insightful and greatly appreciated so that we may have the feedback to make improvements in the future. If you should have any other questions or concerns, please feel welcome to reach out to me via this thread or private message.
Best regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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My local BestBuy store won't let me price match with Walmart because Walmart's price is too low

as what title said(NOT clearance item)
I was supposed to get the movie tonight
here is the movie at BestBuy:
Titanic (4-Disc)(Blu-ray/DVD Combo Pack)(with e-copy) 1997 BestBuy Link SKU: 5401018 BestBuy is selling $21.99
Here is the SAME ITEM at Walmart:
{removed per forum guidelines} is selling $3.58
I'm living in NYC, no Walmart around
I would have to pay something like $4 shipping from Walmart to get this movie
I still have about over $300 BestBuy GC plus elite membership to get a free shipping
Is anyone can tell me the price protection/price match policy for BestBuy?

Hello williamtan,
Welcome to the forum! Using our Price Match Guarantee can be a fantastic way to save some money on your purchases while still visiting your preferred stores. It is discouraging to hear you may have been dissatisfied with your experience requesting this price match on a copy of Titanic at our Atlantic Center store in Brooklyn, NY.
Per our Price Match Guarantee, sadly we do not price match WalMart.com. That being said, we would price match a Wal-Mart that is within a 25 mile radius of one of our stores, assuming the product meets the rest of the criteria, including being the identical item. Unfortunately, as you state there aren’t any Wal-Marts around, we wouldn’t be able to provide this price match. Furthermore, upon my review, it does seem that these may not be identical items.
Given this information, it would seem that the Atlantic Center store would have been correct in denying this price match, although I’m sorry if you were provided any inaccurate information as to the reason for the denial. When such instances come along, we should be sure we are courteous and clearly explain the Price Match Guarantee. I apologize if this experience has caused you any dismay.
Thank you for taking the time to register with the forum to share your experience with us! Please know that I’ve made sure to note your price match experience at our Atlantic Center store in detail so that we may have it available to better our methods in the future. If you should have any questions, please let us know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Using a Price Match with the USPS Best Buy Coupon - ISSUES

Hello Tasha, I just had the very same experience at my local best buy. I've read the terms of the "Price Match Guarantee" in full. It absolutely does NOT say in those terms that you can't use a coupon with that price match. I suggest you give it a read yourself. If I hadn't had Best Buy gift cards, I would have walked out of the store. I've purchased 3 TVs from Best Buy and this will be the last unless this is resolved. I also plan on filing a complaint with the BBB.

Hello claydog84,
I’m all for getting an awesome product for an amazing price, and coupons are a great way to make sure that I’m getting the best bang for my buck. According to our Low Price Guarantee however, coupons offers cannot be used in conjunction with your price match. This is mentioned within the fifth bullet point underneath the subtitle “Our Low Price Guarantee does not cover”.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, open-box items, clearance items, refurbished/used items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor.
If you have any further questions or concerns, please don’t hesitate to let me know. I’ll be glad to help.
Best Wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

My frustrating story with Price Match and Contracts.

So i'll break this down by trip to Best Buy and calls. Trip 1: Best Buy tells me I cant get a Contract and only can get Edge. Also say they cant Price Match. Call 1: I call the same store I was just in and was informed that they "Push for the Edge program but 2 year contracts are availabl. Trip 2: I return to the Best Buy and am instantly informed that I can get a contract but they will not price match. Online posting 1: I am informed that I can price match but only if its not an Online retailer. (This store is in the same plaza as the store im trying to price match with) so I have a green light to get the phones pricematched Trip 3: I am told that You cannot get a new 2 year contract through Best Buy and can only do upgrades now.
Call 2 (corporate number) I am told that I can only get Edge program again until I tell them that i was already informed that i did not need to get Edge. They then tell me They cant price match contracts until i tell them what i was told by the online rep. I was then told i needed to enter my info and they will store my complaint into the system so if i go back to the store i can get a new 2 year contract with price match with no problem. I asked 3 times to make sure i could do this before i went to the store. Trip 3: I get to the store and they tell me there is nowhere they can look up this info that was stored into the computer and there is nothing they can do. I finallly convince them to call and they got the information. They then told me they could finally Price Match the nearby Target.... but not on a contract. Each of these trips was 30 miles away. 60 mile round trip. I drove 180 miles to be repeatedly lied to by Best Buy.Each person had a different story.
They have offers online for 2 year contracts that get a $100 gift card. How can they offer a gift card to new members of Verizon if they cant start a new contract and can only do upgrades. Nowhere in the "Price match" details does it say they cannot do contracts. When i asked each person about this they quoted "You cannot match an online retailer." I NEVER tried to match an online retailer! I give up on Best Buy and I will be taking my business to Walmart from now on. This price match is all a lie and NOBODY in the company at any level was of any help during this. If only i could get reimbursed for my tank of gas I wasted.

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Price Match Contract Phones - Call Mobile Back Office

I went into my local Best Buy yesterday to purchase a new iPhone and asked to have it price matched with Walmart's $50 off deal. I was told that they do not price match contract phones. I told them that I had read on the Best Buy Forums that they do, but they refused to give me the price match. I went ahead and purchased the phone thinking I may be wrong.
After I left, I looked up the forums again and confirmed that others had asked and the moderators said they would price match. So, I called 1-800-BESTBUY. The first person I spoke with said the same thing - no price match. I told her about the forums and she put me on hold and confirmed with her manager that they will not price match contract phones. I then pointed out the forums and she pulled it up so we could look at them together. She went and spoke with her manager again and they finally agreed that they could price match. She then transferred me to mobile sales (45 minutes later). Mobile sales said they would not be able to help me and transferred me to Mobile Back Office.
At this point I had been on the phone for 1 hour and 13 minutes. Finally, Mobile Back Office confidently told me that they do offer price match on contract phones from local retailers; e.g. Walmart. I was so relieved...but then he said I would have to go back in the store to have the price match honored since that is where I purchased the phone. But he said the store associate could call 1-800-BESTBUY and ask for the Mobile Back Office to confirm the price match policy if they have questions. So, I guess I will be headed back in the store again tomorrow.
Moral of the story? If your local store tells you they won't do the price match on contract phones...save yourself an hour and 15 minutes and just have them call and speak to Mobile Back Office.

Greetings mcharman,
I hope you are enjoying your new iPhone! I’m sorry to hear you had such difficulties with price matching Wal-Mart. After receiving various answers, I can imagine you might be a bit confused on how to request a price match.
Generally speaking, we should price match contract phones that are sold at local retailers, although contract phones sold by online retailers would be excluded. You may review this via our Price Match Guarantee page on BestBuy.com.
That being said, while we do price match contract phones (as long as it's available at a local competitor) there are times where the competitor's sale may have terms and conditions that ultimately result in Best Buy not being able to match their advertised price. You may wish to consult a manager at your local store for further consideration on the price match.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Poor customer service for Best Buy Elite Plus customer - A simple price match request

Dear customer service, I recentally bought Model: S29E790C and SKU: 3908046 for $599. Last week, I notice that the price drop to $549 or $559. I call in and got price match. Today, the price drop to $499. I've called back in, spent 15 minutes with the first rep, who stated they will have to transfer me to the right department. I ended being transfer to an unknown number. The second call back, I was given a confirmation #, but not email on the price match. I am disappointed and believe this should be a simple task. Can someone help me? Thanks

Hi there johluon,
I’ve been thinking about purchasing a second monitor for my computer set up at home, and I have to say, the one you picked is quite nice! If I have to be honest, I’m a little jealous. All jokes aside though, it’s understandable that you would want to get the monitor at the lowest possible price, so I’m sorry to hear of your troubles when attempting to request a price match with us. I’d be happy to take a second look into your request and see how we can help.
After reviewing your online order using the email address attached to your forum profile, I was able to confirm that you received a price match last week to the $549.99 price. As we can only offer one price match per item in accordance with our Price Match Guarantee, this could explain why you haven’t received an email confirmation stating the second price match request for $499.99 was honored. Having said this, our systems do indicate we might have set some incorrect expectations earlier today when you called for assistance, so I’ve sent you a private message to discuss this further. You may view this message by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,

Does Verizon price match Amazon?

Amazon is selling the THunderbolt and Charge for a penny each.

Verizon is the 2nd largest cell phone company in the world, AT&T being the biggest. They don't need to price match with Amazon because Amazon is considered a 3rd party retailer. They're phones may cost only one penny but there is always a catch - like a more expensive data plan to go with it. Verizon claims there is no catch, which in turn, makes people want to buy their phones instead of dealing with signing up with Amazon, turning the Verizon contract off, getting the phone, signing a new contract...UGH it just gets too confusing. I buy a lot of things from Amazon but never a cell phone.

Price Match - Rude General Manager

I called Best Buy store (South Brunswick NJ
4180 Us Hwy 1. Ste 400c., MonmouthJunction, NJ) about price match with Walmart for IPhone 6 ATT contract phone today and the customer service rep at the store after checking with Mobile asked me the price at Walmart and I told $229. Then she said they will honor the price. So I decided to visit the store which was 25 miles away and when I got there I was told they won't do price matching in a very rude manner. The general manager was standing right there and he asked me if I know the name of the person I spoke to and I said no. Then he said they cannot do anything. So I walked up to the customer service and informed them about this confusion and fortunately the lady I was explaining this turned out to be the one who promised me about the price match over phone. So she decided to help and walked me
Over to the mobile department again and the general manager was still there. So she explained to the manager about the price match and he behaved very rudely to the employee also. He said I'm the highest authority here and his word is final and he just ignored me. I felt really bad and the employee apoligized to me and she confirmed that they told her earlier that they will honor the price.
I don't mind if they cannot honor the price as may be it was a mistake but the such a rude behavior from a general manager is simply unacceptable.

Hi Taiseer786,
I truly am sorry that you had to drive to this store just to be turned away, and every employee of Best Buy should always be professional when interacting with our customers. We do match lower prices on contract phones found at a local competitor. We do not match lower prices on contract phones at online retailers.
A local competitor is defined as a retail competitor located within a 25 mile radius of the Best Buy store the price match is being requested at. I have emailed this store’s management asking for clarification as to why you were denied this price match.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Re: Price matching policy for mobile phones sold with a contract

Today I called my local store and they said they will not price match a contract price on a mobile phone. When I look online, the contract price had a price guarantee.

Hello ziyulu,
Cell phones have almost become a necessity in today’s world, so I’m all for getting one at the best price possible. It sounds like there was some confusion regarding our Price Match Guarantee (PMG) for the contract phone you were considering, and I’m sorry for any misinformation our store associates may have provided you.
While it’s true you may price match a contract phone, we are unable to accept price matches from any online competitor in accordance with our PMG. This means any price match request must be from a retail competitor who has a store location within 25 miles of your local Best Buy.
What particular phone are you looking to purchase? Are you attempting to price match a local competitor?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Movers coupon Stacked with edu student coupon on a price matched item

Earlier today I went into store 543 in fort Lauderdale. I was attempting to buy a Macbook Air, model MD760LL, which is carried online as well as in various stores. I was attempting to do the following: Price match the laptop with B&H photo-video and then use both the movers coupon and the edu coupon. I first spoke to the “manager of the laptop dept,” named Nicolas, who was only able to price match and use the movers coupon. He then called over a gentleman named Josh, whose name tag read, “Bestbuy mobile manager.” Josh then came up with the following excuses: 1) you cannot combine the movers and the edu coupon. After showing him the previous posts from this site, he replied, “you cant believe everything you read online.” After realizing that he was incorrect he moved on to the next excuse. 2) This is a discontinued product so you cant use the edu coupon. While this argument had some merit to it, he let the wind out of those sails very quickly when he changed his stance to the following: “look, were not going to give you that deal, so you can pick one; either, we will stack the coupons OR we will price match, but we will NOT do both.” I once again explained the forums and the price match policy, to which he replied, “you will not be getting that deal in this store.” Other than being slightly abrasive he was professional and courteous. That said, please advise if he is correct, or if I may in fact price match and stack the coupons on the MD760LL Macbook Air.

Hello amf04r,
Using a Movers Coupon and College Student Deals coupon on the same product, providing it qualifies for both, should be a simple process. When adding a price match request into the transaction, things are more complicated.
Per our Price Match Guarantee, coupons may not be used in conjunction with a price match request. Furthermore, the College Student Deals coupons may not be used on clearance items, which the MacBook Air you desired to purchase appears to be. Given this information, you should have been allowed to either use the Movers Coupon or receive a price match.
With that said, unfortunately I can’t speak as to why you were offered to stack the coupons, and I apologize if you were provided any conflicting or incorrect information while you were attempting to sort this request out at the store. Using the information you registered with the forum, I don’t see a receipt under your purchase history for a MacBook Air, so it doesn’t seem you went through with this purchase. I would encourage you to return to the store if you desire to use the Movers Coupon or receive the price match.
If you should have any questions, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

KE30 doesn't match with sales order gross and net prices of sales order

KE30 for sales anlysis by sales document amounts are not matching with actual sales order..that too only for credit memo request type of documents,rest of other type of docs match...my controlling area in USD currency where as the sales documnets are created in canadian currency, report is being converted in mean conversion rate..all other documnets are matching, except credit memo request. Do you guys have any idea, where and what to to check? thanks

Hi,
Thanks but that is not a soluction. When the sales order is created by DP90, if there is a field mandatory the incompletion log should be activated as when you create the sales order by transaction VA01.
It's clear that if you go out of the sales order created by DP90 without any change, the incompletion log doesn't active.
Any idea o reason? Possibly I will send a oss note but I previously hope your considerations.
Thanks in advance

Best Buy Price Matching Fiasco

I wanted to let you know of the horrendous customer service I have just recently experienced trying to get a video game price matched. It should be a rather simple thing to take care of, and yet Best Buy wasted about two hours of my time today.
Today I drove to your West LA Best Buy location to pick up a copy of NBA 2K15 for Xbox One. Since Walmart is running a sale on this exact item for $29.96, I brought the printout to the store. I show it to the salesperson, they go back and talk to other people, then she comes back and says "I'm sorry, this is out of stock at Walmart so we cannot price match it." I told her I just looked recently and it was in stock, and I asked her if she checked both online and in-store options and she said "yes, it's out of stock both in-store and online." As my phone did not have good reception in the store, I could not verify for myself.
As I was back in the car driving, when I had better service so I pulled up the Walmart site on my phone and navigated to the listing. While their site said you cannot order through Walmart's mobile site, you can through the normal Walmart.com site. As soon as I brought up the regular non-mobile page, there the game was, in stock. The Best Buy representative must have either straight up lied to me, or checked on a phone and didn't really investigate it. In any case she did lie to me regardless, since I asked her if she checked if it was in-stock in-store and she said yes. This is completely unacceptable, and it was a waste of my time, gas, and patience. On a side note, this is not the first issue I have had recently with this Best Buy location.
My issues didn’t stop there. I then had to resort to calling the Best Buy hotline to try and price match. The representative was very nice, checked the item on Walmart’s website, saw it was in stock, and was trying to get the price match to go through, but was having issues. I was on the phone for almost 30 minutes, still waiting for her to put it through, and then it got disconnected. When I called back and got a representative, she too was very nice, and apologized for me getting dropped, saying that other customers have had issues today as well with getting dropped. She said she saw that the last rep was trying to price match the game. She goes and looks up the game on Walmart’s site, and she says she can’t price match because the item is not in stock. I tell her it was when I spoke to the last rep, it was in stock, and I was just calling back to complete it. I’m already 15 minutes into this new call now. I ask to speak to a supervisor. I wait, and wait. About 15 minutes later, she gets a hold of a supervisor who she is speaking with over chat, and the supervisor gives her permission to put the price match through. This ends up taking quite a while longer, supposedly due to new systems being implemented. All in all, that second call ended up taking just under 50 minutes. So on the phone today, Best Buy wasted an hour and 20 minutes of my time. Then you add another 30 minutes or so for the drive to and from the West LA Best Buy store.
This whole situation today is completely unacceptable, and really isn’t a good reflection of the customer service Best Buy gives. This is even more troubling considering I am a loyal Elite member. Best Buy makes it seem like they value their customers, especially their Elite and Elite Plus members, but with the recent customer service issues I have experienced, it seems that isn’t the case.
I would very much like to know what will be done so that the West LA store has representatives who know what they are doing, and also what Best Buy will do for me for the frustration they have caused and the time they have wasted.
Thank you very much for your time and understanding in the matter.

John-BBY wrote:
Hello FlyBri,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products and still have the benefits of purchasing through us. I was delighted to read that you were successful at taking advantage of it, though I regret that you had to invest such persistence in achieving your goal.
In truth, our stores will price match their local brick-and-mortar competitors on the condition that our requirements are met (i.e., the competitor must be in stock). Our store representative rightly informed you that we could not match our competitor's price if they had verified that their local store was out of stock. That being said, and as I previously mentioned, I was happy to read that your perseverance was rewarded via BestBuy.com.
I'm very grateful that you wrote to us about your experience and for your feedback.
Sincerely,
Hi John,
I appreciate the response, but I believe you unfortunately misunderstood the situation and what had happened. The Best Buy reps at the store DID NOT correctly verify that the item was out of stock.
A local Walmart store did have it in stock, as did ordering it through Wallmart.com. The representatives checked on a cell phone, which goes to Walmart's "mobile.walmart.com" website. The item was not available for sale through that specific mobile version of the site, but it does say that it is available on their main Walmart.com site. In addition, when on the main site, a check of the stock of a local Walmart store showed that there were copies available. So obviously the Best Buy representatives did not rightly inform me because they did not check the way they should have.
I also believe you are mistaken regarding the Best Buy Price Match Guarantee. Even if a local Walmart store was out of stock, if the Walmart.com website does have stock of the same item I am trying to purchase from Best Buy, Best Buy must price match it. To quote a portion of Best Buy's Price Match Guarantee language from the BestBuy.com website, "At the time of sale, we price match all local retail competitors (including their online prices). It says nothing about the stock having to specifically be in the local stores only. It's a moot point though, as at the time there was stock in a local store.
So the Best Buy reps at the West LA store did not do their job properly as you mistakenly thought they did. And because of this, I had to waste valuable time and energy to get a simple pricematch done. The problem is that this is not the only incident I have had to deal with in the last few months (and the second I have had to deal with in that specific location), and is especially disconcerting for being an Elite member as well. I am hoping the employees at that location can be better trained, in addition to taking care of the software issues plaguing the phone reps, so thtat they can put through a simple price match quickly, without it taking an hour and a half.

Best Buy 100% Price Match Guarantee FAIL for Elite Plus member!!!

So during the Black Friday weekend I purchased a Dyson vacuum at a store. I understand that Best Buy does not match pricing DURING Black Friday weekend. So on 12/15 Amazon had the vacuum on sale for $26 less than what I paid. Again, this is not Black Friday weekend but the item was purchased over Black Friday weekend. So I called in for Best Buy to match the price. I spoke with someone who seemed like temp help. It did not sound like she was in a call center and she didn't know much and seemed to be IM'n with someone to get answers. After initially telling me they would not match the price because the item was purchased during Black Friday I explained that it was no longer Black Friday and Best Buy policy does not obsolve them from matching prices for the next 5-6 weeks (the return date is 1/15/2015) from all items purchased over Black Friday weekend. If so, no one would buy during Black Friday. She said she would submit the price match and I would get an email letting me know if it has been approved. I was patient and waited 2 weeks and nothing. I called back and was told that the price match department was swamped and to please be patient. So I waited till today to call back for the return date is in 2 days and still no price match email. I am now being told that Best Buy only matches their own pricing if not at the time of sale AND they only match the price that same day when they can confirm the price. (which makes sense) I'm also being told my price match was never sent to the correct department so it has been sitting in case # purgatory for the past month. Why is any of this my fault?! I spend over $3500 per year, year after year and I'm supposed to get 'Elite' service. I know more than the people I'm speaking with on the phone! I called in with a legit lower price, waited patiently for Best Buy to match, have now spoken with 3 different reps, been told something different each time about the price match policy (every time they were wrong) and now I'm being told because it wasn't matched when they could confirm the price they won't match the price?! What am I missing?!
Total Price Match FAIL for Elite Plus member!!! I can only image how people that aren't Elite are treated! :-)

Dear iamkraz,
Thank you for bringing us your business this holiday and for your continued loyalty to us as a My Best Buy Elite Plus customer. I am sorry if your recent experience has left you disappointed after the service you received. I would be happy to help clarify this for you.
Per our Price Match Guarantee, “At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.” The only price match we would perform after the initial time of sale would be to a lower price in store or on BestBuy.com during your respective Return & Exchange period. You should have been provided with this as the reason for not receiving the price match when you were speaking with our support teams.
My apologies for any confusion this caused. I would like to get some more details from you about the conversations you had so I may properly document this here at the corporate level for coaching and training. Please check your private messages by clicking on the envelope in the upper right-hand corner while you are logged into the forums.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
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