Server aol imap cannot be contacted on the default ports...emails not sending

my emails are not sending it says
cannot send message using the server aol
the server AOL IMAP cannot be contacted on the default ports

Hello Sophie,
Thank you for all the information you provided about what is going on with your email on your MacBook Pro. I recommend following the steps in the article below to continue isolating and troubleshooting the issue you are experiencing with Mail:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Yosemite Mail Connections to the server on the default ports timed out.

I have upgraded two machines to Yosemite and I am having huge problems with Mail. It works perfectly well with my .mac mail but it does not work with my xServer running OS X server 10.6.something. I have little triangles but the mail account and I get the message "Connections to the server “mailgate.cp-lighting.co.uk” on the default ports timed out."
Any machine running an older version of OS X has no problems connecting.
The machine running Yosemite all have the same problems, they all have the triangle, they all receive mail but if you read it or delete it, it re-appears as unread so I can receive 20 emails read then delete 6 and a few minutes later I have 20 unread emails again.
Worse mail in the outbox get stuck behind a queue so it takes ages to send any mail, if I look at activity viewer I can see processes constantly running "Moving Messages" , "Synchronizing Sent", "Updating Cache directory"[sent] , "changing flags" and finally "Updating Cache directory"[Inbox]
If I go to mail and preferences/accounts I cannot edit the incoming mail server it is greyed out. I wanted to change the domain nane for the ip address of the server to see if that made any difference but it is not possible. I don't understand what Apple have done it is a nightmare.
Is anyone else having these problems?

Yes, my husband has had this problem too with his IMAP email account. He is temporarily using Thunderbird, which is working better, but it is also reporting lost connections. Seems the issue is deeper within the networking or security services of Yosemite than the Mail app itself.

Syncing iCloud with contacts and calendar in MS Outlook 2007, will get message that "the set of folders cannot be opened. The information store could not be opened."

I install the iCloud Control Panel and information is uploaded from my Outlook Contact folder to iCloud. ICloud folders are created and syncing process between my iPhone, iCloud, and Outlook works for a while (day or 2). Then, when I open Outlook after a day of 2, I get the above message that "The set of folders cannot be opened. The information store could not be opened." The only resolve that I have found is to uninstall the iCloud Control Panel, the reboot my Windows computer, then reinstall the iCloud Control Panel and resync contacts and calendar to icloud. This is getting to be very cumbersome to use this feature. What is the cause of the problem that it keeps on disconnecting to iCloud?

I have also fixed it by uninstalling and then reinstalling iCloud, but as you have experienced, the problem recurs without reason. Apple would/could not help as they say that the problem is with Microsoft's Outlook and that I should talk to them. Microsoft's techies won't help without me paying some £200 as I have a Professional - a student's - version of Office 2007. This is scandalous. It is obvious, from the many who have reported the same problem n this forum, that Microsoft should look into this urgently and create a fix

Printer HP Envy 4500 Series cannot be contacted over the network

My wireless printing chooses when it wants to work, and right now it's really acting up. It is connected wirelessly, it is the default printer, but after troubleshooting it is telling me "Printer HP Envy 4500 Series cannot be contacted over the network." What can I do to get printing again?

Hello featherfamily,
Welcome to the HP Forums.
I see that you are having an issue with the printer not connecting with a wireless connection.
Please click on the following link that deals with when the 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I cannot get contact with the cloud

I cannot get contact with the cloud. The icon on my desktop is black and the wheel is turning and turning and turning. What do i have to do?

Well the syncing part, I think is still not working, as talked about on these pages.
http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connection-and-file-sync-pre view/
http://blogs.adobe.com/creativecloud/major-update-to-adobe-creative-cloud-now-available/
But if the update portion or main window is not working, then you're probably gonna need to try some of the things suggested in the previous links I posted etc., or wait for someone else to come along and assist you with more information.

I bought my ipad in us, and has been using a purchasing applications. Now i already went back to bahrain, i am trying to purchase apllication using my bahrain credit card but it cannot get through as the default country is USA. I tried

I bought my ipad in us, and has been using a pre paid card in purchasing applications. Now i already went back to bahrain, i am trying to purchase apllication using my bahrain credit card but it cannot get through as the default country is USA.
I tried to change my country but a message says i have a store credit balance and must spend it before changing store. But how i can spend it i only have 8 cents left?
So how will i be able to purchase applications if i am in bahrain?

You can try again after a few hours after waiting and you still get the same error, you'll need to contact support.
https://expresslane.apple.com/GetproductgroupList.action

"Setup encountered a problem while validating the state of Active Directory: Exchange organization-level objects have not been created, and setup cannot create them because the local computer is not in the same domain and site as the schema master. Run se

Team,
I am trying to Install Exchange on my Lab, getting below error
message.
The Schema Role is installed on Root Domain and trying to install
exchange on Child domain.
1 Root Domain - 1 Child domain. both are located on single site.
“Setup encountered a problem while validating
the state of Active Directory: Exchange organization-level objects have not been created, and setup cannot create them because the local computer is not in the same domain and site as the schema master. Run setup with the /prepareAD parameter and wait for
replication to complete.”
Followed below articles:
http://support.risualblogs.com/blog/2012/02/21/exchange-2010-sp2-upgrade-issue-exchange-organization-level-objects-have-not-been-created-and-setup-cannot-create-them-because-the-local-computer-is-not-in-the-same-domain-and-site-as-the-sche/
http://www.petenetlive.com/KB/Article/0000793.htm
transferred the schema roles to different server on root domain, still no luck.
can someone please help me.
regards
Srinivasa k
Srinivasa K

Hi Srinivasa,
I guess, you didn't completed the initial setup schemaprep and adprep before starting the installation. You can do it as follows:
1. Open command Prompt as administrator and browse to the root of installation cd and run Setup.exe /PrepareSchema /IAcceptExchangeServerLicenseTerms
After finishing this,
2. Setup.exe /PrepareAD /OrganizationName:"<organization name>" /IAcceptExchangeServerLicenseTerms
3. To prepare all domains within the forest run Setup.exe /PrepareAllDomains /IAcceptExchangeServerLicenseTerms. If you want to prepare a specific domain run Setup.exe /PrepareDomain:<FQDN of the domain you want to prepare> /IAcceptExchangeServerLicenseTerms
4. Once you complete all of the 3 steps, install the pre-requisities for Exchange 2013
5. Finally, run the setup program
Hope this will help you
Regards from Visit ExchangeOnline |
Visit WindowsAdmin

I have a MacBook Pro and all of a sudden I cannot get wireless internet connectivity to my router or any other router, I get connectivity through the ethernet port but not wireless. This was working well till this morning

I have a MacBook Pro and all of a sudden I cannot get wireless internet connectivity to my router or any other router, I get connectivity through the ethernet port but not wireless. This was working well till this morning

BXB1905 wrote:
I tried the Apple diagnostics it did not work.
What do you mean it did not work! What were the results of the diagnostic tests?
Have you contacted your ISP to determine if the problem is on their end?
Have you changed your router channel? Sometimes this resolves wireless problems.
Your profile confirms you are using Lion. Check out the following:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
Configuring 802.1X in Mac OS X Lion and Later

This ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.

I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop. With trepidation but acknowledging I don't know any of the stuff they were talking about, I allowed them to raid my laptop thinking it could be for the best. Now I'm not sure if it is related or not but depsite me having the most recent Itunes updates on both my Ipod 4TH GT, I am getting the following message everytime I connect my Ipod to the computer...and the timing would be about right too:
this ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install the 64-bit version of Itunes.
If it helps I am running the 10.7.0.21 on the Sony Vaio & remember checking last week I do have the latest update on the Ipod but it is a different version from the Itunes on the laptop (which may be normal, I wouldn't know) but as I am away from home & Wifi I can't tell u the version on that though.
My problem is I cannot find an apple installer on the laptop to uninstall & I have searched Apple & Google for help and have seen others posts with the same issue but alot of the answers unfortunately I can't follow. I would greatly appreciate it if you can you answer any of these questions for me?
*Will add & remove totally uninstall Itunes so that I can reinstall?
*Will I lose my apps, music & data?
*If the apps, music & data is recoverable, how do I do that?
Sadly I can't find the installer & would love to add my new Mumford & Sons cd to my Ipod collection but don't know how to fix this. I love my Ipod & google but I have spent hours tryign updates, downloads, searches & feedback to Apple. A few months ago I had an Itunes billing problem & there was a webpage where you could email an apple support worker & rhe replied to my credit card problem within a day or 2 but I can't find that help for this problem..I couldn't express my graditude enough if you could help me with this, but thank you.

dorygirl2009 wrote:
I'm not sure if the error message is related but smart friend was using my computer started deleting Quicktime & Safari and told me that they shouldn't be on my computer as they are not windows product & I can't use them on my laptop.
This "smart friend" really sounds like a collosal moron.
Follow the instructions here: http://support.apple.com/kb/HT1925 to remove and reinstall all Apple products on your computer.
Once you get everything working, the next time your "smart friend" wants to touch your computer, tell them firmly NOT A CHANCE IN ****!
None of your data (media, podcasts, apps) will be affected by removing and reinstalling iTunes.

TS5148 When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported".

When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported". I have updated my Apple TV, tried restarting it, and have tried using my IPod Touch all without any luck. This display has worked in the past. This just happen a couple days ago.
Any ideas out there?

I have been successfully using my Apple TV with my iPad2 to access Netflix through airplay (mirroring) and suddenly it won't work. It says "the connected display is not supported" What's up?
Also when I try to stream Netflix through my Apple TV menu on my television it says "An error occurred loading this content. Try again later. But trying again later doesn't work any better.
Now the only way I can watch Netflix is using my small iPad screen. It appears the problem is with streaming Netflix through my Apple TV

I plug in my iPhone and this message showed. "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." I did this but still not working. Please advise

I have a problem with connecting my iPhone to iTunes. I uninstalled one of the computer program and restart my laptop. After restart my laptop and a message said that iTunes might not working because one of the component is missing and request to reinstall the iTunes. Hence I remove iTunes from my laptop and I reinstall iTunes to my laptop but still not working.
Before this the iTunes will automatically launch when I plug in my iPhone. But after I reinstall iTunes, it's not working. When I try to plug in my iPhone after iTunes launched and message "This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." popped out. I did this twice but it's not working as well.
Please advise what should I do to fix this.

First make sue you are installing the 64 bit version of iTunes.
Second make sure it is iTunes 10.7 or later.
I would download a fresh copy of the 64 bit version of iTunes 11. After installation reboot your computer.
Before connecting your phone reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

"This iPod cannot be used because the required software is not installed.."

Ok so I have a LONG list of problems with my ipod touch and Vista, I have Vista Home Premium and iTunes wouldnt even install because it gave me a "Vista" error "microsoft.vc80.CRT,public Key Token="1fc8b3b9a1e18e3b",type="win32",version="8.0 .50727.762"processorArchitecture="x86" Please refer to help and support for more information." I found out this was a vista related error but managed to get iTunes 7.5 to work even though this error showed up during installation yet when it rolled back the install and then reinstalled itself, it installed successfully. (I have tried the same with version 8 of iTunes and above but instead of the successful iTunes install like 7.5 and stuff do, it says the install was interrupted and couldnt install)
Ok so now when I plug in my (fw 2.2.1) ipod touch it says "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes. Then reinstall." But I have 7.5 so iPod Touches should work! My computer recognizes it as a camera but that is as far as I get.
1 more thing. I have the usbaapl.sys in the system32/drivers folder that iTunes installed, so I dont get why it cant read my ipod...
PLEASE, if you can help in any way please help!
THANKS!
Message was edited by: ajtja

ajtja wrote:
Ok I checked in my "services" section on my computer and apparently, apple mobile device or for that matter, apple ANYTHING is not found.
SCREENSHOT: http://s241.photobucket.com/albums/ff194/ajtja/?action=view&current=itunesservic es.jpg
does this have anything to do with anything?
Yes. The iPod touch will not be recognized by iTunes if the Apple Mobile Device service is not running.
What security software is running on the PC? Try to reconfigure, temporarily disable, or uninstall the security software. Then reinstall iTunes or repair the Apple Mobile Device installation from Control Panel.
If the issue persists try the *General installation troubleshooting* tips in this article: http://support.apple.com/kb/HT1926
-Jason

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I have movies in my i tunes library but i canot play them or drag them into my i pod.There is an exclamation point each of them.Then when i click on them to play them on my pc it says this movie cannot be used because the original file could not be found.Help?

Read threads list over on the right under the heading of More Like This
Allan

I try to sync my iphone in itunes and get this message ipod cannot be updated because the required file could not be found I have deleted ituned and all folders to no avail

Can anyone fix this? ipod cannot be updated because the required file could not be found
I've deleted itunes and reinstalled but it does not work Also I noticed in events in photos in itunes my files have duplicatedn secveral times how od I clear them to just one set?

Delete the iPod Photo Cache folder. Its location can be found here:
iTunes: Photo sync creates iPod Photo Cache folder

My iPod cannot be synced because the required file could not be found. How do I fix this problem?

Peace. My name is Free. Thanks in advance for any help u can offer. My iPod cannot be synced because the required file could not be found. How do I fix this problem?

Hi antiklady,
I see that you may be having an issue with compatibility of iTunes when connecting your iOS device. This sort of issue can arise if you have two versions of iTunes installed on your computer, which I feel may be the case. Here is an article that can tell you how to identify the version of iTunes that you have open:
iTunes: How to find which version you are using - Apple Support
http://support.apple.com/en-us/HT201521
If the version of iTunes that is opened is not the version you are required to use for the iOS device in question, try searching through your computer or applications folder to see if there may be two versions of iTunes installed on your computer. Then, uninstall the version that is incompatible using these steps:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Server aol imap cannot be contacted on the default ports...emails not sending

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