Service Desk NOTIF_CREATE no more success notification after saving

Hello experts
While testing Service Desk before Go-live, the transaction NOTIF_CREATE suddently started to behave abnormaly.
After fields completion, when the requester presses save and then instead of receiving the successful notification with a message number. The NOTIF_CREATE screen closes and a green arrow can be seen at the bottom of his SAP menu. Looks like OK to the user but creation was not completed successfully.
In the background, the support message was created with an appropriate number. But many other features like support team determination, automatic workflows, etc. are no more working.
I tried with different accounts even with SAP_ALL profile, doesn't look to be an authorization thing. I also searched for OSS notes without a clue.
What do you suggest me?
François

Hi,
I have upgraded to SPS17 and tried with other iBase components without success. I tried in debug mode step by step to see where it was stucked and it's hard to find since no message is returned. Looks like an exception is raised. This happen in the RDSWP_NOTIF_CREATE PROGRAM at line 15. It seems to be an exception of type "2 other". At that precise time, the debugger enters in an endless loop and a yellow exclamation sign is displayed in the status bar. (before it was a green check)
You talked about reintalling the iBase. The whole iBase with all components? How can I remove the existing iBase and then recreate it and finally have all the components attached as before?
Thanks,
Francois

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========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
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Edited by: Khalil SERRHINI on Aug 2, 2010 3:08 PM

Service Desk NOTIF_CREATE no more success notification after saving

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