Service level aggreement
How to maintain service level agreements with vendors in SAP ? Can we use cotracts for this ?
Hi,
Yes you can use contract to maintain service level agreements with Vendor.
During creation of the service contract (T.code: ME31K) select item category D (Service) in the item overview screen and maintain the service details (Service number, Quantity and price).
Then whenever you need service then you can use this contract and release the contract using ME21N (PO) screen.
Regards
Karthick
Similar Messages
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Determining service level offer for delivery date based on customer/materi
Hi,
we operate R/3 4.7 enterprise and are looking at a new requirement to present a service level offer at time of sales order input va01, drvin by customer number or group and the material number... For example customer 123456 orders two materials, ABC, ZXC... ABC has a proposed delivery date of today +2 while ZXC has +5 days, this would populate the "first date" ETDAT and then if not available schedule lines would be based on ATP scope of check. To further explain a second customer 654321 orders the same two materials, ABC and ZXC but this customer has a service level of today +4 days for ABC and +10 days for ZXC... I do not recollect in my experience such functionality in standard sap, perhaps with CRM? OR ABAP user exit?
Appreciate your thoughts and direction, perhaps siome one has developed a similar scenario or knows with greater experience that the solution is not in standard R3 4.7...
Thanks and look forward to your thoughts...
CraigHi,
When u creates sales order, system reserve material in c u r case
ABC = Today + 2 days
xyz = today + 5 days
Now another order come for same material then system automatically gives u next date if material is not availabe
ABC = Today + 4 days
XYZ = Today + 10 days
But if u have stock then this will not give u further dates,it will confirm as early as possible.
Kapil -
Auto.Reorder point calculation based on service level-calculation incorrect
Hi
I have gone through all the postings pertaining to this topic.Still I am not getting the calculation steps despite of using the same proposed in many of the threads.
My calculation and system calculation as follows:
Service level maintain in MRP2 view was 99.8, so R factor must be 4.00 as per the chart given in sap help.
Planned delivery was 10 days. Material is externally procured. No GR processing time. Schedule margin key was also 000.
Forecast was executed for next 3 months based on past history of 12 months. (Moving average method).
Forecast values for 03.2010 = 140, 04.2010 = 140, 05.2010 = 140.
MAD calculated by system and shown while executing forecast in material master was 48. Safety stock calculated by system was 108 and re-order point was 157.
Since lead time is shorter than forecast period, SS = RWMAD = 4(10/31)48 = 61.94
W = Lead time in days/Forecast period in days.
LTC (Lead time consumption) = 140*10/31 = 45.16
ROP = SS + LTC (lead time consumption) = 61.94 + 45.16 = 107.
Where as system proposal was 157.
Kindly throw some light where is the problem.
Thanks in advance.Hi
It would be grateful if somebody throws light on the above scenario. -
How to configure Service Level Reporting???
Hi All,
I have to configure Service Lever Reporing (SLR) on my solution manager for managed systems. Can any one please help me in configuring it? A Step-by-step explanation will be a great help.
Waiting for your kind responses.
Regards,
FaisalHi Jared,
Thanks for sharing the link. I have gone through the link.
However, when I edit the "Setup Service Level Reporting" by click the link under "Solution Monitoring->Service Level Reporting" under "Operations Setup", I could get the screen where in I found the below details:
1. Setup SL Reporting (On the left Pane)
2. Variants Administration (under the above head tree)
On the right pane, I could find:
1. Name
2. Type
3. Weeday of Processing
4. Active
5. Date of Next Report
I could successfully give the above details and saved it. However, I dont see any provision for seleting the system SIDs as mentioned in the help.sap.com site proposed by you.
May you help me in selecting the System SID for which I need to declare SLR?
Regards,
Syed -
Hi all,
In Operations Manager I open the Service Level View and there are 3 exclamation marks visible for some devices. I acknowledged all alerts & events and they are already cleared now, but I'd like to know if I can get rid of the exclamation marks in Service Level View too. Is this possible?
Kind regards,
Richard
Message was edited by: Richard BovensNancy,
You are God!
It worked!
Thanks.
I have a dumb basic question which is sort of related to your shambles comment, which I don't deny is true.
I am confused about whether style.css files get affiliated with each separate HTML page or whether there is just one style.css file that is affiliated with all my HTML pages. If they are separate CSS files, how do I separate each style.css file?
Best, P. -
Solution and Service level Reporting in Solution Manager
Hi All,
I have got some requirement , can anyone please provide me the link/blog regarding Solution and Service level Reporting.
Thanks,
vkHi,
got confused since previous you said it was enterprise service report,
https://websmp207.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000742027&_OBJECT=011000358700000999072011E
the Following SAP notes
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1442799
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1250529
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1391968
Thanks
Jansi -
Setting up Service Level in Advanced Pricing
Hi
I would like to know how to set up service items and service levels in OM and use QP to price service levels. Is there a white paper which provides examples.
Thanks
KarthikBy service items/service levels, I assume you refer to things like 1-yr extended warranty, 2-yr extended warranty etc. If so, the answer is No. You can setup independent standard service items for each service level, and then use the GET_CUSTOM_PRICE utility to price these. We have used these in a CTO environment, where they are included in the BOM for the ATO model, and we use a custom pricing engine to derive the service price as a fixed % of the system (configuration) price.
-
Service Level in the Material Master
Hi -
Can the service level field in the material master MRP view be used to drive additional demand independant of safety stock? Meaning, is there any way I can enter a service level and have it increase demand even if I am not using it to calculate safety stock?
ThanksI do not think this is possible. Service level is usually used for safety stock planning.
-
Service level tracking items are not deleted
hi,
every time i add a new service level tracking, after that when I delete it, it is deleted from the service level tracking items. but it resides as available items when i want to run a SLA report.
i have already removed 'Test-Remove' from service level tracking in 'Authoring' tab but it still exist as available items to run a report as above picture.
do i have to remove it manually from sql server? any help is appreciatedHi,
I checked on my lab, and I have the same result as yours. When I newed a service level tracking, I then go to the Operation DB to query below table
[OperationsManager].[dbo].[ServiceLevelObjective]
And found the object created, and then I delete the service level tracking on the operation manager console, and recheck the table again, the object is removed there also.
After that, I run service level tracking summary report, I can see the deleted service level tracking there.
It is hard to explain, but I think maybe there are temp files keep this information.
I would like to suggest you wait for some days and then recheck it.
Regards, Yan Li -
Hi,
I need a report concerning our Delivery service level (vendor self evaluation). Somebody knows if there is a standard report?.
The report must contain sales order with quantities, dates, sku, and its respective delivery with quantities and dates.
Regards
jtrigoHi,
When u creates sales order, system reserve material in c u r case
ABC = Today + 2 days
xyz = today + 5 days
Now another order come for same material then system automatically gives u next date if material is not availabe
ABC = Today + 4 days
XYZ = Today + 10 days
But if u have stock then this will not give u further dates,it will confirm as early as possible.
Kapil -
How to determine the real (effective) Service Level ov a material?
Hello Experts,
I have Service Levels of for example 92% or 98% for a material set up in the material master data ( MARC-LGRAD ). This shall mean in reality, that I can deliver in 92% or 98% of the cases the needed goods in the right quantity. Only in 8% or 2% of the cases I can not do that. Maybe I have nothing of that material in stock to deliver or I only have not enough of it.
The Service Level is one of the aspects affecting the reorder point and safety stock.
No I want determine for my materials what the "real" Service Level is based on maybe the deliveries?
Is there a standard report of SAP to check this? If not: does anyone has some hints for me how to code it myself?
Best Regards
ManfredHi Manfred,
This information is a bit tricky, becuase you don't always have it in the business process.
One of easy sources, is if you plan for sales, then you can see both what was ordered versus what was actually delivered.
But if you plan for internal consumption, lets say somebody goes to the store, and if the material is not there nothing is recorded in the system to testify for that.
Regards,
Mario -
SAP F&R:: Service Levels & Forecast Frequency
Hi, while modelling some user requirements, I have come to figure out some kind of a "dynamic" link between the service levels "determined" for a location-product and the forecast frequency assigned to the said location product. Please find my observations below.
OBSERVATION
1. To start with, I had assigned an experimental Service Level Profile with all Service Levels values set to 99.99%.
2. However I find that for location-products which have a weekly forecast frequency as compared to those with a daily frequency, the system automatically/ dynamically determines a service level of 91.00, which is a value that is not maintained in the service level profile.
How does the system do this? What is the link between the forecast frequency and the service levels determined?
Looking forward to some suggestions!
Vismay Jani.hello,
you can define service levels for let's say different objects
- selling class
- ABC indicator
to simply the maintenance you can define a more "global/general" service level for each object.
the selling class is calculated/determined by each forecast calculation automatically. if the selling class changed an other service level will be considered by the next forecast calculation automatically.
there is definitively no difference between a daily and a weekly (or what ever) forecast frequency.
regards, Hans-Georg -
Only one Custom field is missed in Service Level Determination
Hi
I have extended Service Request BO with 4 field, one field is ID type and rest of field are Text type.
in Service Entitlement-> Service Level Determine-> adapt column, "Decision table configuration" under the available column I can see all the extended field( SDK & KUT), but only one extended field(ID type) is missed.
Could anyone explain how to bring that field there.
Thanks
Sunil MauryaHi Bharadwaj,
Thank you for your inputs. I executed the program but it didn't display the field.
But I was able to rectify it by re-creating the steps mentioned in the blog (see original post). I had missed giving correct positions to the custom field.
Regards
Kishan -
IO Service Level versus Profit Analysis Simulation Set Service Level Change
R12 (RAC) Service Level versus Profit Analysis
Projected Service Level in Analysis workbench shows a strange negative quantity
when ussing Item Simulation Set in a plan.
The customer expects that when Service Level is changed in the item
simulation set, the system should use It.
But Target Service level still appears negative in the Analysis Workbench
Test Case:
Inventory Planner Responsibility.
Navigation: Inventory Plan > Name.
Look for an existing inventory Plan. Click on "Plan Options" Button.
Assign an Item simulation Set.
Save changes.
Close the "Plan Options" window.
From the "Inventory Plan Names" window push the "Launch Plan" Button.
When plan finished, navigate to: Analysis Workbench
Look for the plan, and review the showed value in the field projected Service Level.
They noticed that when they create an Item simulation Set, Original Service Level
field is not populated and they thought maybe It was part of the problem, so they
tried adding a value in the Service Level Field of the item simulation set.
However; it did not work.
They are expecting that if no change has been made to the service level in the Item simulation set, It should use the service level set in the Service Level set, used in the inventory Plan.Hi Bruyneel,
I've solved the problem. I think while doing kernel or component upgrade SAP clear all configuration that connected from ABAP and JAVA. You can re-config from config tool.
1. Goto \usr\sap\<SID>\<SIst.Num>\j2ee\configtool and execute go.bat
2. cluster-data -> global server configuration -> services -> com.sap.security.core.ume.service.
3. Configure:
ume.login.guest_user.uniquefields with J2EE_GUEST, and make sure the user is already exist in ABAP
ume.persistence.data_source_configuration dataSourceConfiguration_abap.xml
ume.r3.connection.master.ashost
ume.r3.connection.master.client
ume.r3.connection.master.passwd : with SAPJSF user's password
ume.r3.connection.master.sysnr
ume.r3.connection.master.user : SAPJSF User
Refer for this link for help: http://help.sap.com/saphelp_nw04s/helpdata/en/20/361941edd5ef23e10000000a155106/frameset.htm
Thanks & Best Regards,
Yan -
PO for item of service Level short and long text using sap script
Please let me know how to do the PO for item of service Level short and long text using sap script.
<MOVED BY MODERATOR TO THE CORRECT FORUM>
Edited by: Alvaro Tejada Galindo on May 5, 2009 10:25 AMHi ,
In the transaction related to PO select the path goto->header texts and then details of the texts like ID,objectname,language,name.Pass all theses details to 'READ_TEXT ' FM. Then you will get text lines described for a perticular Po ,similarly for item also.
Thanks,
Suma.
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