SERVICE order option in SHOP in 4 STEPS

Hi,
We are on SRm 7 ECS.
In the SHOP in 4 STEPS,is it possible to display link for service order?We tried chnaging the parameter is_scr_itmchoice-temp_lab to X in badi BBP_SC_MODIFY_UI but tahta didnt help.
Please advise.

Hello,
As per standard, this link won't be available in shop 4 steps.
As far as I know, BBP_SC_MODIFY_UI would be used only to display default settings link in 4 steps.
Not sure if service order can be displayed in 4 steps.
Regards,
Ricardo

Similar Messages

Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

Printing shop paper for Service Order

Hi,
I can see for service orders (IW31) shop papers are used to print documents. And shop papers are basically written in sapscript. They are configured in SPRO for each order type along with their program name and subroutine name and form name.
But my requirement is I want to show a document currently stored in Business Document Service(OAER) when order print button is clicked. I have a program which currently shows a document stored in BDS in a screen upon executing it. But if I configure that program name in SPRO I get a runtime dump.
Could anybody please help me on that.
Regards,
Mainak

OK...try this:
in OIDB (notification) remove the selection check for all generic entries - this determines what is shown when you try to print. For example, if you have a setting for doc.type = * and it is checked for selection, each of those will appear when you print. By removing this selection check for doc type = *, it won't appear for yours. You should put a line there for your doc type with the selection checked. If you put a second line there for your doc type without the 'selection' checked - it will show, but be optional when you do a print.
In OIDG (work order), follow the same logic. Once you print the order, it will propose to print the notification as well (either selected or just available). Also, i think you should link the notification and order types in work order config.
This works when you are printing a work order, but i'm not sure if you can print the work order from the notification. I just tried this in my system and did get the notifications to print while printing the work order using the settings i've mentioned.

Service order process step by step

dear friends,
pls explain service order process flow step by step
reg
eswar

Service Order:
Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
The transaction codes for Service Order:
IW31 - Create order (SM01-service order type)
MB1A - Issue components to service order
IW41 - Confirm labour and material
IW32 - Complete the service order (Teco)
Regards.

Service order confirmation/completion

Hi,
Can anyone tell me what exactly is meant by service order completion ( flag order) and confirm ( IW41). At what state of the business process do I need it.
To my understanding a service order is complete after billing and confirmed once customer approves.
Please throw a light on this.
Thanks
Sam

Hi ASHIsh,
We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.
Service Order:Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
T.Code: [IW41]
Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.
After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.
Reward points if iit helpful
Cheers,
Govind.

Subject in service order

Hello Experts,
I did not getting the values for codes and catalogs in the web ui screen.
The categorization,code drop downs are there; but there are in the non-editable mode (without any values).And how can i do the editable.
Regards,
BIxamaiah.

Hi BIxamaiah,
Have you maintained Categorization Schema in Web UI.
In Web UI Click on to Master Data there you will have the options of Creating "Categorization Schema"
Follow the below steps
1-Create New Schema.
2- Create Category Hierarchy
3-Select Authorization Mode-" And Combination"
4-Mention the valid Date and Time ( V.Imp) else it takes the next day by default.
5- Assign this schema to Appilication Area ( eg. Complaint,Business Activity etc...in your case select Service Order)
6-Give Parameter as Subject Profile
7-Select your Subject Profile created for Service Order
Similarly you can create sub categories. While creating subcategories you will find your Code,Code Groups,catalogs flowing down as a result of Subject profile from the Main Category.Select as per your requirement.
Regards
Arup

Catalogs, code groups and codes not available in service order in Web UI

Hi,
I have created and maintained a subject profile for the service orders that i am using for my business scenarios. The same is visible under the objects tab in transaction data of the service order business transaction in the SAP GUI.
However the same are not visible anywhere in the Web UI (they are not available in the list of available fields as well in BSP_WD_CMPWB for BT116H_SRVO).
Can some1 pls advice me with the steps so as to make the catalogs, code groups and codes in my service orders available in the Web UI screen as well.
Will really appreciate if detailed steps are provided since I am new to Web UI technology.
Warm regards,
DP

Deepak,
I'm 99% sure (although dont quote me as I dont have a developer key so I cant finish my testing) that you're missing the context Nodes - so although you have the assignment block yuo have no link between the code set and the service order header. You havent referenced them in your comments on this post in any case.
Try this:
Go into BSP_WD_CMPWB
In the Browser component Structure open folder Component > Views
Double-click BT116H_SRVO/DetailsOV and in the structure expand to BT116H_SRVO/DetailsOV > BT116H_SRVO/DetailsOV > View Controller > DetailsOV.do > Context
Right-click on folder Context Node and click Create
Follow through the wizard defining a Z context Node (e.g. ZBTSubject) and a Model Node of BOL Entity BTSubject
Define any Dependencies etc you may wish to have and so on (most of the wizard is optional)
Repeat the same for the BOL Entity BTSubjectSet
Now go back in and see if your values are populating. I'm not a developer (and never have been), so I cant guarantee this will work as I dont have a developer key to test this, but I am quite sure that this needs to be done for you to get your values populating.
Good luck, Merry Christmas and a Happy New Year (& please award points if useful!)
Andrew Griffin.

Service Order - Operations.

Hi Everyone,
I have a scenario here where I need your expert advice.
Make to Order Scenario in PP , where some of the production operations are subcontracted. But here materials will not leave the premises, instead people from outside will come and do the work (service) on the materials within the shop floor area, like Cleaning Operations. People who come will work only for some stipulated amount of time and the work will be subcontracted to them.
During normal subcontracting operations a PR will be created when you create a production order.
Similarly is it possible to create a Service PR for the above mentioned kind of operations when a production order get created??
Is it possible to simulate this scenario in standard SAP PP or any configuration changes has to be made??
Any information in this regard will be very helpful..
Pavan

Hi,
In ur case ,Vendor send people and do the work (service) on the materials /equipment within the shop floor area, like Cleaning Operations. So People will work only for some stipulated amount of time and the work will be subcontracted to them.
So you can go for Service Order or Service PO which serve as agrrement with ur vendor .You can cretae Service PR also.Service PO/Service PR is created with item Category "D" and an account assignment category as per ur requirement like "C" or "F". U can not enter ur material here only u have to maintain short text of material. Example: You want to clean the any equipment and u given contract to your Vendor. Vendor sends quotation mentioning that Rs.100/hr/Man head. Now how you will measure the cleaning activities of equipment? You can pay to contractor based on the hourly basis/ man head spent in cleaning activities. So in this case create the Purchase Order mentioning "Cleaning" in the short text in Item overview(Acc assignment ' F' or C or P and Item category 'D) and item details " Man Head" Service No , Gross price - Rs.100.00 and unit - hour ( or pick from Service master) and Quantity-number of hours spent by all man head. Once you create Service PR then create Service PO w.r.t Service PR
The steps to create Service PO are:
1) Maintain Item Category as D & account assignment such as OrderFor slaes orderC
2) Keep material code field blank.
3) Enter description of service & other fields in the PO Item Overview level. Press Enter.
4) System will prompt you to maintain services at Item Level. Maintain your service master number / service description & other fields (quantity / rate /)
5) Save the PO.
Maintaion the Servive entty sheet(SES) in ML81N w.r.t Service PO.You can cretae "N" number of SES w.r.t to single PO.Then go for Invioce verifiation MIRO w.r. t. SES and then payment in F-53.
Regards,
Biju K

Interaction record as follow up transaction inside a service order

Hello,
We have a process in ICWebClient where the flow is:
1) confirm an account
2) create an interaction record
3) create a service order with reference to an interaction record
4) Within a service order sometimes using follow up option we will need to create an interaction record.
We are done with 1..3 options and I am unsure about the 4th step .. how can we achieve this?
Any inputs in this regard are rewarded and appreciated.
Thank you,
Vijay

Hi,
Typically navigation between views can be achived by implementing plugs. In yous case as soon as you select Interaction record from drop-down list it should navigate to Interaction Record view.
When you select some value in a drop an event is triggered, within this event you can call the outbound plug within which you need to call navigation link. A navigation link is created in Run time repository which defines the source and destination views. Look at some of the existing examples you will get an idea.
Hope it helps.
-ASB

Created Service Order with out contract

Hi
I have created Service Order without contract. Now I have been asked to change it to a Service Order with contract, . Is it possible for me to change the existing SO - or do I have to create a new one??? If possible please explain the steps.
Regards,
Rahul

Hi,
You have two options :
1- You can delete your SO and create a service rquisition and reference a contract OR..... with you PR ceate a Service Order.
2 You can delete your SO and create a SO and reference a contract.
I guess you want all conditions from your contract to pull through into you SO.
Thanks

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

Travel Expenses settlements against Service Order/WBS Element/Project Ord

Hi Experts,
I have one req. in Travel Expenses, i.e. need to settle travel expneses against Service Order/WBS Element/Project Order.
Can you guide me how to do this req.
Thanks & Regards
Rajesh

Hye mate,
This is possible for sure what you need to do is to go at travel request . In travel Request there is an option of Enhanced Travel cost/ Alternative master cost center. if you click on it . you would find an option of cost assignmnet click on it
there you would have option , like an excel sheet like fields of the cost centre, wbs element, profit center, order number what eve is requred and save it.
now the cot of trip would go that particulat cost center or der numbe or WBS rather then the cost center assigned at master data in ifototype 0027.
Regards
Waqas Anwar

Service Order status change thro' Action

Hi all abaper
After completing billing, thro the action I am changing service order user status as completed. i hv written my code in class method.
After billing as action runs my code from method execute and changes the status properly and gets save into system but action status shows incorrectly processed and comes in red colour in action monitor. following is my code plz help me
Moderator message - Please respect the 2,500 character maximum when posting. Post only the relevant portions of code
Edited by: Rob Burbank on Oct 13, 2010 11:13 AM

Are you processing status codes out of sequence? Talk to your functional specialist or look at the status config for these documents...sounds like you're going to completed without first setting a status code that would have to be there prior to your status code...I seem to recall doing status changes for these documents that were a multi-step process...set TECO, then CLOSED or something like that?

Restrict Deletion of Components from Service Order

Hello All,
I noticed that I am able to delete the components from the Components tab of a Service Order even after I have completely issued the components.
Is there a possible way to prevent deletion of components that have already been issued..?
I think I can use the Business Transaction RMKL in the system status GMPS. But I guess this will prevent deletion of those components which have not been issued to the service order.
What would be the best way to prevent deletion of components that have already been issued...?
Thanks
Jensibo

Hello All,
I don't know if you all received the last reply I posted against this thread... coz I am not able to find it in the thread. I had asked for your comments on any repercussions that may occur because of this config.
Anyway, the thing is, I followed Narashiman's suggestion and although I did not use the exact config he pointed me to, I used the config in the following nodes:
1.) Production --> Shop Floor Control --> System Modifications --> Define System Message Attributes
2.) Production Planning & Process Industries --> Process Order --> System Modifications --> Define System Message Attributes
and added an entry: Application Area = CN, Message No. = 750-Component & item & was already withdrawn and Category = E.
Having done this, the system did display the "Component & item & was already withdrawn" message when I tried to delete a component that was issued to a service order, but it did not delete the component from the service order. I was able to save the service order with the issued component still in the components tab.
Narashiman,
to specifically respond to your latest reply, I did find the node you pointed me to. But the trouble was that it did not have an entry for CN750 in it. When I tried to add an entry, the system did not let me do so and displayed the error message "Please specify a legal value".
So I went around opening each system message control node and finally found the two that I mentioned earlier that did work for me.
Thanks
Jensi

"No transaction type is available for creating a transaction" service order

Hi all,
I am new in IC .
I try to create service order or service ticket for incoming calls
We are using CRM 7.0
After I confirm the account I try to create service order
But no screen displayed and error "No transaction type is available for creating a transaction" occurs
in customizing there is a transaction type SRVO, also I copied it to ZRVO
But here how can I define that this transaction type is assigned to this application??
Please reply in detail steps.
Thank you.

Hi Rupesh,
Thanks for your reply..
I made a lot of controls but I can't find where I am wrong..
My senario is, taking phones, create interaction record and create order for further investigation.
I copied IC_AGENT role.
I copied transaction type 0010 to Z010
I create business transaction named ZBTP for transaction type Z010
I made Define Transaction Types for Navigation for Z010
Then Define Business Role -> Assign Function Profiles
Here I assign my business transaction ZBTP to IC_BT function profile
But when I connect tot the system with user having this business role
I can create interaction record with type Z010, it is ok.
When I press Service Order it gives this error.
Work center id for Service order is : IC_UIU_SVO
I copied my business role from IC_AGENT, and here this work center id was not active
In my business role I made it active. Is this work center can't used in IC senario
Also how can I understand which transaction type is needed for it??
If I know which transaction type is needed to create service order or service ticket under IC, then I will control it of course..
I also copied transaction type TSVO(service IC) to ZSVO and do the above things for this type too..
But nothing changed..
Please help !!

SERVICE order option in SHOP in 4 STEPS

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