Slow data at peak times despite speed being at 33m...

I trade the financial markets and my computer is on most of the time during the day...... I have steaming data that comes from my broker. Between 7pm and 9pm almost everyday my data from markets slow down so much that my data ais delayed by 5 minutes.... I do a speed test but it shows my download speed between 20 - 30mb and upload at 7 - 8mb.
I was with O2 before and I didn't have this issue. A friend who is with bt has similar issues.
If there was a problem with the line then this problem would be apparent at other times but it only happens betwen 7pm and 9pm on a weekdays.
When I call the technical help they can't seem to figure out the issue and blame it on my software which doesn't make sense..... If they can't fix it they blame it on software how unprofessional.
Please can someone advice.....
Thank you

from the figures you quoted you must have infinity and maybe get more assistance inthe infinity forum.
you can check your exchange here to see if there are any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Thought you didnt get slow downs at peak times?

how come bt say that you wont slow down within peak times but on this site somewhere it says you may notice slow downs during peak times (4-11)???? im still getting high latency issues and its between these times. apparently theres only 30 out of 100 people in the cabinet, surely exchange congestion if thats the case.

So where are you seeing the latency spikes?
If you found this post helpful, please click on the star on the left
If not, I'll try again

Internet dropping at Peak Time, I'm being throttle...

Hello
To put some context to this we've had problems for a while now with our internet and the connection dropping and being slow during peak times. I've recently been informed of throttling that can occur during peak times to high usage users. I'd qualify as a high usage user but as my package is Unlimited and the fair use policy has been abolished last year, thus I should not be getting throttled as I most definitely am. I have run tests and know enough about IT to know that this is the case but yet whenever I speak to someone over the phone (which I have done many times) they are not able to help me and tell me to do go through the same motions and state that there is nothing wrong with the line. I have been unable to get the throttling turned off over the phone and it's just infuriating now. To clarify I've had this package since before 2013 and as such my deduction is that the my P2P download speed is still being capped.
Can a moderator on these forums help me with this problem?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
If you have not renewed your contract since 2012 then it is possible you still have the p2p in your t&c. Run the gkasnost test and check. It would be worth renewing your contract as you may be paying more than necessary for your broadband
http://broadband.mpi-sws.org/transparency/bttest.php
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
This is something on Verizon's end, as is usually the case whenever its a 'peak time' issue. Wondering if anyone else is experiencing this post Sandy, and if any Verizon rep reads this can you give any insight as to whether this is a known issue in small pockets across the northeast due to the power outages. Nothing has changed on my end, nor on the end of the servers of the games I have been trying to play.
Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Peak Times Infinaty speeds less then IDSN

Yes this is yet ANOTHER post about the horrific uslessness of the bt fiber team and infinaty team and support in genral.
i hav ebeen having issues since the start of the year really. i have proff dating back almost that far and bt have done nothing to solve the issue like every one else it seems on the forum they as you to run the further diags and send the results problem is they HAVE NOT EVER WORKED Further more the times im having problems is handaly after all the call senders are freaking closed and none one is able to help. some of the results from over this LONG standing issue.
i might wanna add every time i have talked to a support worker at bt and bt wholesale and bt fiber team i have folloed everythign they have asked of me including the usless waste of tie powercycling my equitment 15,000 times .
one opperator even insisted i did it and i was to unplug my phone while on the line to him at this point i refused to deal with him further becuse he clearly had no grasp oh realiaty and could not understand i was on phone talkign to him so unpluging it would just terminate my support call that i had sat in a line for 20 mins, on another occation some one transfermed me to another team that had gone home and had me sit on a line for 45 mins with no hope of the line ever being picked up, i confermed this when i called back on another telephone and told them i had been waiting for this other team for 45 mins and what the hell is going on.
at this point i would rather go back to talk talk boardband it was a slower connection on paper but it worked.

fFrst may i state this is a MUCH nicer and useful way of asking a question thank you.
I am on bt infiniaty 1 unlimited my phone line had a a new line feeded to house becuse 3 of my pairs were busted out of the 5 layed so the line is clean. no buzz etc but i also have fiber to the premises so i litrally dont use the copper out side now.
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC FTTP
Up to 330
Up to 30
Available
WBC ADSL 2+
Up to 3.5
2 to 6
Available
ADSL Max
Up to 2.5
1.5 to 5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
my set up is desktop pc custom build (i5 haswell 4670k, 4gb DD3 Hyperx Ram, etcetc nothign else really is inportant.) but also tested with a dell stuido laptop both have same issue, this includes any wifi device trying to use the connection (dissconnected all devices baring the desktop OR laptop when running tests) both desktop and laptop runngin windows 7 home preimum 64bit , Bt Home Hub 3 with open Reach fiber box on interior wall of premises, Desk top is connected to main port for high speed on home hub 3 cant remember what one that is but its been check by every bt support on the phone line.
That shoudl be more information then requiered.

Slow data transfer with Time Capsule on 802.11n ?

Hi,
Actually, I don't know where to start. But let's explain my setup first:
My iMac (wired) and AppleTV (wireless) are connected to the Time Capsule (802.11n, 5Ghz)
My girlfriend's MacBook and 2 x iPhone 2G's (wireless) are connected to an Airport Extreme Base station (802.11b/g compatible).
The Time Capsule and AEBS are connected and show two different networks.
Now the problem:
When I copy files from e.g. the iMac to the MacBook or to the Apple TV, it's very slow. I've used scp to copy a 200 mb file and it took about 1.20 minutes (at 2.5MB/s). I've did the same when the iMac was connected over wireless and it took about 3.45 to 4.30 minutes (at 1.0MB/s).
I'm not sure if this IS slow, but it certainly feels like it. 802.11n should be around 100 Mb/s in practice and 802.11b/g around 20-25 Mb/s.
By the way: downloading from the Internet is excellent, I get the full download/upload speed my provider offers for my subscription.
Second, I added the signal strength/noise levels for the Time Capsule attached devices. They vary around -68Db signal, -90Db noise.
The question is: are these levels normal ? What should be higher or lower ?
Thanks in advance !
Rutger

The new Airport Extremes and Time Capsules suffers from terrible performance over the 5GHz band and it's a problem that not only affects me and you, but hundreds of thousands of other owners.
Nobody knows if it's a firmware problem or the Marvell chips inside that's the problem, and Apple hasn't said or done anything for months.
I'm still hoping for a firmware update to solve this, but if it doesn't get fixed soon enough, I'm gonna return it and go back to backing up to wired disk and my rock solid Airport Express.
Not the happiest answer, but at least you have a clue now.
Cheers,
Koski

Diabolical peak time Infinity speeds

Come on BT! This is absolutely diabolical! I know we're capped during peak hours, but getting capped in off-peak hours is ridicilous!
So much for getting 37 Meg speeds in "Off-peak" hours!!
I seriouly think BT need to invest in some new pipes. It's obvious to me that the network we're subsidising with our £24.99/month subscriptions simply isn't up to the task.
By the way, the above is supposedly a FTTC Infinity service!

SamdyGray wrote:
Strange, because your ping is unbelievably good at 7ms!
Hi there,
Yes, my latency is exceptionally good Unfortunately, though the same cannot be said about my throughput.
Also, I've noticed these forae are taking a while to load (took 3 bashes of F5 to get this reply screen!)
Last login: Thu Dec 30 20:32:40 on console
ds9:~ Kev$ traceroute -I community.bt.com
traceroute to bt.lithium.com (208.74.205.50), 64 hops max, 72 byte packets
1 api (192.168.1.254) 1.083 ms 0.632 ms 0.685 ms
2 217.32.146.68 (217.32.146.68) 5.900 ms 5.838 ms 6.448 ms
3 217.32.146.94 (217.32.146.94) 7.429 ms 7.513 ms 7.782 ms
4 213.120.177.42 (213.120.177.42) 6.949 ms 6.699 ms 6.448 ms
5 217.32.24.22 (217.32.24.22) 6.549 ms 6.563 ms 6.466 ms
6 217.32.24.178 (217.32.24.178) 6.541 ms 6.568 ms 6.354 ms
7 acc1-10gige-0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.74) 6.776 ms 6.727 ms 6.352 ms
8 core2-te0-13-0-6.ilford.ukcore.bt.net (109.159.249.29) 7.740 ms 7.794 ms 7.136 ms
9 transit2-xe-11-1-0.ilford.ukcore.bt.net (194.72.20.154) 7.843 ms 7.676 ms 7.775 ms
10 t2c2-ge8-0-0.uk-ilf.eu.bt.net (166.49.168.113) 7.926 ms 8.149 ms 7.914 ms
11 t2c2-p5-1-1.uk-lon2.eu.bt.net (166.49.208.161) 7.460 ms 7.592 ms 7.318 ms
12 t2c2-p5-0.nl-ams2.eu.bt.net (166.49.195.174) 14.728 ms 14.704 ms 14.451 ms
13 t2a4-ge7-0-0.nl-ams2.eu.bt.net (166.49.200.52) 14.235 ms 14.318 ms 14.197 ms
14 20gigabitethernet1-3.core1.ams1.he.net (195.69.145.150) 15.719 ms 23.743 ms 24.219 ms
15 10gigabitethernet1-4.core1.lon1.he.net (72.52.92.81) 66.893 ms * 52.100 ms
16 xe-0-3-0.cr1.lhr1.uk.nlayer.net (195.66.224.37) 15.888 ms 15.876 ms 15.773 ms
17 xe-2-2-0.cr1.nyc3.us.nlayer.net (69.22.142.9) 94.999 ms 95.859 ms 95.311 ms
18 xe-4-3-0.cr1.pao1.us.nlayer.net (69.22.142.6) 151.493 ms 151.654 ms 151.502 ms
19 as8121.ae0-3001.cr1.pao1.us.nlayer.net (69.22.153.114) 207.643 ms 156.159 ms 151.626 ms
20 xe1-8.core2.sv1.layer42.net (69.36.239.158) 157.553 ms 157.002 ms 157.613 ms
21 ed-pri-rtr-c3-43.lithium.com (206.51.38.77) 161.868 ms 161.237 ms 161.852 ms
22 * * *
^C
ds9:~ Kev$

Slow broadband at peak times

Hi all
Recently my broadband speed has dropped alot so i did speed checks and found that evenings and weekends i am down to 0.3mps download with upload of 0.8mps.
In the day i can get between 5-8meg so i am pretty sure it is not my equipment.
I contacted BT (india) and an engineer is scheduled for the 30th of march, They informed me there was a patch made on my exchange on the 1st of March.
Is there anyone i can contact before the engineer comes out, it is obviously to do with the exchange.
Thanks for any reply
Ben

if you want some suggestions/help from the forum you can post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Slow in peak times & packet loss?

Hi guys,
I've had a number of months of reasonable surfing, but about a week or so ago I started getting problems with my broadband, at first I thought it was just "one of those things" so I left it for a while and when I got up the next day the problem had seemingly vanished. However later that evening the problem re-emerged and the pattern has continued ever since, with it being 'normal' during the day and then incredibly slow in the 'peak' times. I'm on totally unlimited (no useage cap) so I'm not expecting my broadband to be throttled and I haven't made any changes to the setup in the house for a number of months, so interference etc from my own equipment isn't an issue. I've connected my laptop directly to the hub and that had no effect on the problem.
During the daytime we get around 3-5mbps (its still abit lame, but its the best we can get :<), and then in the last few during the evenings those speeds have been being slashed to around 0.3-0.8mbps and at times it just dies on us.
I've been in contact with the helpdesk in india, but I'm at a point where I need some of the friendly mods to help me out as I'm not overly happy with the service on those phone lines with their standard flowchart of "help" where last night I was asked the same question 2/3 times by the same person in the space of 20 minutes :'(
Here's a snapshot of about 2 1/2 hours of 'uptime' during the problem period, the HEC events/ CRC events stats look mindblowingly massive so I suspect they are the symptoms of the underlying problem, the question is what is the underlying problem and how can I get it fixed. I can see alot of other people have been having similar problems - are we all in the same boat, could it be something widespread such as the weather? (I've looked on the status page and our area is apparently ok though)
As always any help would be greatly appreciated
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 23.0 dB
Line attenuation (Down/Up):
36.4 dB / 20.0 dB
Output power (Down/Up):
20.0 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 1715
CRC Events (Down/Up):
309275 / 2527
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1138083 / 787
Error Seconds (Local/Remote):
7538 / 2693

I mean this is remarkable, it gets to later on in the night and its literally feels like someone somewhere has flicked a switch somewhere and it's back to being useable, i'll add further results from various points throughout the day tomorrow
00:30
1. Best Effort Test: -provides background information.
Download Speed
3.69 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.69 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow Speeds at Peak Times

NVM I gave up

Here are the details.
I am not connected to the master socket and there are other sockets in the house.
However I don't believe this is an issue as I get 6.7Mbs at quiet times so if this was the problem it would slow things all the time not just at peak hours.
The speed test shows 5.64 Mbs just now (12.35 pm) as it is off peak but it drops in the evening
Test Result
FAQ
<script>// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script>
1. Best Effort Test: -provides background information.
Download Speed
5.64 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.64 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection information
Line state: Connected
Connection time: 2 days, 01:30:08
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 7.4 dB / 26.0 dB
Line attenuation (Down/Up): 18.5 dB / 9.5 dB
Output power (Down/Up): 19.8 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 1
CRC Events (Down/Up): 472 / 25
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 486 / 5
Error Seconds (Local/Remote): 0 / 0

Slow internet speed at peak time

I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA

oldsnowman wrote:
I signed up for 25Mb/25Mb Fios internet service. Most time the speed is reliable, however, during the peak time, in particular at evening time, the speed dropped significantly. The download speed was less than 5Mb last night. We live in a single family residential area, the housing dentisty is fairly low. I don't know this is a common issue to most users out there, or Verizon intentionally control user speed...Your input is greatly appreciated.
Herndon, VA
Very common,keep complaining until they fix...........
1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited

Computer slows down more each time I print a PDF. It reverts to a reasonable speed if I restart the computer. Everything worked normally until I installed Avast Virus Protection.

I have Windows XP and Adobe Reader XI. My printer is a Ricoh Aficio 240W.
My computer normally lacks internet access. I briefly connected it to the internet to install the full version of Avast Antivirus, then disconnected it from the internet again, and it has been disconnected from the internet since.
After I installed Avast the computer began acting screwy when I printed PDF files. I uninstalled Avast but the screwiness continues.
The image in the upper left corner was taken after doing one printing of a PDF file. I'm pretty confident AcroRd32.exe. is Adobe Reader. Notice that after running one print Adobe Reader is using about 50 CPU's.
The image to the right of that was taken after doing two printings of a PDF file. Notice that after running two prints there are two AcroRd32.exe processes using 50 CPU's.
The image below the other two was taken after doing three or four printings of a PDF file. Notice that after three printings one AcroRd32.exe process is using 50 CPU's and two others are using about 25. After about three printings my computer slows down dramatically, and it keeps getting slower the more prints I do.
When I restart the computer it reverts back to normal. Can anyone think of a better solution to this problem of increasing slowness than restarting the computer every two PDF prints?
My computer currently has no virus protection, although Windows Firewall is up. Someone at Avast I briefly mentioned this too thinks this should not happen and he was wondering if the computer has some sort of virus...but before I removed Avast it told nothing about viruses that I know of. I honestly do not know if anyone scanned the computer with Avast before removing Avast, but I suspect it was scanned before the removal of Avast. I suppose this could be the result of some virus...but then the computer behaves quite normally, except when I print PDFs. I'm wondering if Avast changed some settings in my printer program or Adobe programs....
I have CCleaner. Every time I analyze my computer to look for stuff to remove to speed up the computer it shows Internet Explorer history files, and sometimes Internet Explorer temporary internet files despite not being online. If I click on Internet Explorer to go onto the internet, I am told I am working offline.
Thanks. Guesses are welcomed.

Note that regarding this section:
The image in the upper left corner was taken after doing one printing of a PDF file. I'm pretty confident AcroRd32.exe. is Adobe Reader. Notice that after running one print Adobe Reader is using about 50 CPU's.
The image to the right of that was taken after doing two printings of a PDF file. Notice that after running two prints there are two AcroRd32.exe processes using 50 CPU's.
The image below the other two was taken after doing three or four printings of a PDF file. Notice that after three printings one AcroRd32.exe process is using 50 CPU's and two others are using about 25. After about three printings my computer slows down dramatically, and it keeps getting slower the more prints I do.
The layout changed when I posted. Therefore, what I mean by the image in the upper left corner is the image at the top. What I mean by the image to the right of that is the image in the middle of the other two. What I mean by the image below the other two is, of course, the image at the bottom.

Speed meltdown at peak times BT engineer appoint n...

HI I hope I still get help from this forum dispite been a customere of TalkTalk but before you close this page for been on the "other team" Im here for advice before I commit to agreeing to a BT engineers visit where I will be charged £65 if no fault is found and if this happens an I still have the issue it will be like taking a dagger to the back an paying for it.
My issue is this and I have had it for far too long now as long as i can remember but as devices become reliant on a constant speed the issue is starting to dog me more then ever. Basicaly my internet speed is approx 3.90mbps all day all night 18 hours of the day but as soon as 6pm come till about 11pm my speed can drops to approx 0.70mbps an long periods as low as 0.40mbps totaly unusable for catch up tv buffering on even standard play nevermind HD content with web pages loading in image by image it reminds me of of old 56k modem days an win 98.
Talktalk tell me that my SNR is fluxuating an suspected a router flault they organised a test router to be posted out this in my heart I knew this would not fix the situation having been upgraded with a fibre enable router 12 months ago for if i choose to go fibre although I still only have standard Broadband, the issue did not resolve with newer version router and nor did it improve with the brandnew router they dispatched for testing purposes. So in short the issue is happening on 3 roouters umteen different filters I have tried just as many adsl cables from router to masterbox and always testing speed using wired Lan cables which again have used about 5 in testing an still i slow down at this peak time. I may add that I have my router direct into the master socket even removing the front faceia plate and plugging direct into test socket as talktalk desired for testing.
Im informed that lines tests show no fault but my SNR is flucuating as I say they say router fault but I fail to believe 3 routers can have same fault they have now asked me to agree to terms and conditions to a visit from an engineer to which states that I will be liable to a fee if No fault can be found if the line needs upgrading to deliver adiquet service and if internal wiring of my doing causing the fault. I have no internal wiring as well just adsl cable from master socket to routers ive tested.
Im worried I will be charged a fee for no fault found and to be landed with £65 bill an still suffer this meltdown at peak times will be like a slap to the face with a large trout but think ther has to be some kind of issue somewhere !. I really dont know which way to turn.
I read that talktalk promise never to slow down peak times an yet I read to expect some kinds of lowering of speed peak times but to suffer a drop 3.90mbps to 0.70/0.40mbps is peak time meltdown.
I would just like some kind of advice before i commit to this engineer apointment yet not commiting means I paying line rental an for broadband service which is really not delivering unless i surf/ catcvh up with my programmes thro the night or during the day which is not possible.
I dont know if it worth mention but I just remember 10 yr ago an 8 yr ago everytime i transfered services from 1 provider to another their was issue with activating me services I remeber an engineer had to visit twice as after switch over I was unable to call out the engineer had to place a tracer box on my master socket an off he went to the exchange and was a while. On returning he said he had difficulty finding my line as in his words the line had been split due to low avalability of lines. On the 2nd occasion the engineer didnt visit me but a visit to the exchange was needed before my services resumed after i switche dprovided it just didnt seem straight forward for me that is why is sticks in my memeory banks. Just thought I would mention this in case it helps shine light to resolve this current issue
Please any help would be appreaciated

Your not one of us we wont help attitude is why the world is in the sorry mess it is declining into and Hmm at we are called BT but not part of BT open reach this that and the other....this is why despite all the advertising all the flyers in my door all the sales calls to which i pretend to be interested for so long waste your time then give the following reason to why i will never ever be with BT ever again for last 12 years. Before the monthly fee for internet went mainstream an long before Bband aprox 1999 very few company's offered a monthly tariff for dial up it was by main 1p a min to connect BT started a monthly tariff to compete with freeserve worldonline and after 6 mths suddenly announced it was to terminate the contracts of the heaviest users. Their was no reason just a letter or termination of services and most comically no telephone number for answers just an address to write which was the most Northern point of Scotland no doubt to head off disgruntled customers. Seems BT wanted peoples cash but for people not to use the service much.
Basically every time I get a call or knock on the door from BT they get laughed at I see things havnt changed now suffering the identity crisis with products. services and maintenance not knowing where its head feet an azz is.
that was 1999/2000
You were at it again in 2001
Are BT Openworld Set To Get Tough On Heavy ADSL Users? ... They have already written to heavy Satellite Broadband users telling them that if they dont stop using excessive bandwidth they will loose services .
I get a sense just how much they actually value customeres your money good just dont use us too much.
Or was that not BT but a branch off

Slow data at peak times despite speed being at 33m...

Similar Messages

Maybe you are looking for