Slow DSL bad service

On Wednesday, I called verizon service with very slow speed on my DSL. For an hour we were resetting the modem and disconnecting the line from the wall. I was instructed by the technicican to type in speed test on google and we went the website, speedtest.net. I was un able to even download the test.
In spite of this, the tech tried to explain to me that should either upgrade to verison fios, and/or there was something wrong with my computer.
I did a speed test on my own at my.verizon.com the results were this
.37, and .27 - download
.40, and .41 - upload
today, The speed is somewhat bwtter I did the speed test again (at my.verizon.com). The results are this
.94 - download
.37 - upload
The upload could be better, but the download shows a remarkable improvement
My question is this,
Can " In-home Agent" or "Virtual Agent" go directly to someone who knows what he is doing?
does "In-home agent" work with DSL ?
Is there another way to speed up the process and get information to a real technician?
Thank you

Info on status page
Gateway Status Connection Status
ConnectionStatus
Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED
Gateway Status
Gateway ParameterStatus
Firmware Version:
GT784WN-VZ-1.1.18
Model Number:
GT784WNV
Serial Number:
{edited for privacy}
WAN MAC Address:
{edited for privacy}
Downstream Rate:
1184Kbps
Upstream Rate:
448Kbps
PPP User Name:
admin
ISP Protocol
PPPoE
Encapsulation:
LLC
Gateway IP Address:
{edited for privacy}
DNS Address #1:
68.237.161.12
DNS Address #2:
71.250.0.12
then on the left hand side
Internet Services
Connection Status
WAN Status
Routing Table
Firewall Status
ARP Table
LAN Services
NAT Table
Wireless Status
Gateway Utilization
LAN Status
I don't see dsl status link
it didn't see any wireless connection from the first page. I have an apple ipad so i turned on that to see if it worked
Tom

Similar Messages

Extremely slow DSL internet service

I live in the Stroudsburg PA service area and have been experiencing dowwnload speeds of 0.07mbps to 0.20mbps for over weeks.I spoke with numerous technical support people with no correction of the problem. It is virtually impossible to get to anyone in management but, with persistance, they will connect you to a "supervisor". After numerous hours on the phone, refusing to accept their insistance that nothing was wrong, a lineman was dispatched on 2 occasions, He spent a total of over 8 hours over the two dates and confirmed there is a service issued in this service zone. I learned it was called a "catina" problem, but giving it a name does not help me.
The lineman contacted numerous other Verizon personnel and discussed the problem, including his supervisor, to no avail. This matter effects a large number of Verizon customers in the local area and remains unresolved. Despite this, I keep getting messages from Verizon telling me the problem is "fixed" THIS IS FALSE!.
I am paying for high speed DSL and am getting speeds that are slower than my old dial up modem from the early 1990s. I have tried to speak to anyone in a management position, or even email someone, but cannot. It appears that Verizon has no method to interact with their customers, only automated, generic replies.
I WANT THE SERVICE I AM PAYING FOR!!!!!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Super Slow DSL Speeds

I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?

I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

I've had it with slow DSL

Today I don't have email--I can't send or receive to my home computer. Things are working fine from the Verizon internet mail site. I've been a Verizon customer for over 12 years and the DSL speed is horrible--barely get 1.1 mbps downloading.
No Fios here and they don't offer anything faster than the "Enhanced" plan which is pathetically slow. So I'm going to try cable out and dump Verizon. I have an AT&T cell plan and never use my landline.
Verizon just doesn't offer modern service and they don't seem to care. And I live in Los Angeles County! Calls over the years to service have never fixed the speed issue and I never get the performance that I'm paying for. Enhanced is supposed to be up to 3.0 mbps but I've NEVER seen speeds even remotely near that.
I've waited for years for Verizon to upgrade the old phone lines here. Well I'm finished waiting. I'll try cable since even slow cable should be better than this SLOW DSL.

I'm in Baltimore and there is no Fios. Talk about sick of the slow DSL. That's an understatement. I am stuck with using my Smartphone to connect to the internet. So much so.. that in a few days I've used the data plan I have up to 95%. I am sick of Verizon.
Last month, in order to get on the internet, I ran out of data on my smartphone. I'm going to switch to Sprint, give up my contract with Verizon, cancel the DSL, and just use my phone to get online.

Ridiculously slow DSL

constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection. Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps. I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

Slow DSL speed

Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view&current=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!

Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

I have to compaint against a bad service had in a shop, how to do it?

i have to compaint against a bad service had in a shop, how to do it?

franci75
I had bad service also, have you had any succes.
Then the apple store refused to fix my computer.

Bad service HP with license code windows 8

I have bought a all in one 23 F210ED in august last year.
I never changed anything in it.
Now i get when i install the recovery from HP, that i am not activated ?
I called HP for it, and everytime they will call me back, what they do not do.
So i to call HP myself several times it costs me 0,10 euro cent per minute the amounbt is now already over 30 euro !
And every time they have to ask another collague abou it, pleae wait etc.
And finally because HP was not calling back everytime what they promised , with a solution.
I called Microsoft myself and they said . HP is using a oem version of windows 8, they have to make it work.
But after pushing from my side, they did the activation by phone.
And i have now a contact person with MS that will do that for me when i call him.
But this is not the way normally he said.
HP has to get the solution to this problem.
Like a new key.
But you allready understand i do not get a new key from HP.
Because they blame it on MS.
So now my money is gone, and i still have to call MS to activate it.
Custumer service finally called me on the phone after a letter i wrote to HP Netherlands.
And pointed me out to the warranty rules.
Yeah right.
Bad bad service from HP.
For me never again HP.

I have received an email,
but i see nothing else then this ?
Hello Awil25,You have 1 update for your HP Support Forum Subscriptions.
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Subject: Re: Bad service HP with license code windows 8Author: george-p (Moderator) Date: 03-06-2014 09:51 AMView
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What must i do with that ?

What's up with slow 4G LTE service in Charlotte, NC?

Having problems with extremely slow 4G LTE service in Charlotte. It's almost non-existent.

>>Duplicate post removed for cross-posting violation of the Verizon Wireless Terms of Service
See No service in Uptown Charlotte, NC for original message<<
Message was edited by: Verizon Moderator

Why my iphone 5 slow my internet service in wifi connection

Why my iphone 5 slow my internet service in Wifi connection?
Also when my iphone 5 is not in use still use Wifi connection, is
Something whit my iphone or what i can do to fixed?
Thank you

does any one have this problem? that iphone 5 show searching and no service, and show signalin 3g and u can ring, but nothing after u swap to answer?
in 3g i can ring other fones but its like no network connection after this

Slow DSL since Fios comes to town

I've seen lots of complaints about slow DSL.
My DSL was always fine. No problems.
Then FIOS came to town. Suddenly, DSL is a drag. Lot's of internet lag. Esspecially in the evening hours.
Again, this was never a problem until FIOS
I smell corporate greed and it stinks. I would never buy FIOS just because of this LAME Verizon business practice!!

Please perform trace route, as many times as you need to, and post them.
For example if on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) Type in tracert and then the IP Address or domain name that you want to trace route to, and press enter.
google.com for example of a domain name.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow DSL after midnight

DSL slows after midnight because businesses is sending information.
All cash registers in stores are really computers.
If it is a grocery store they dump the store computer to the District computer who separates cash from items sold.
The cash information goes to National Headquarters. Items sold goes to Warehouse for restocking stores.
Banks are receiving and sending checks, debits, and funds transfers.
Social Security is sent to banks.
The BOTTOM LINE is there is a limit to how much time you have to use you computer because everyone is time sharing the network.
File transfer on your computer is measured in seconds kilobytes/SECOND or whatever.
The smaller the part of a second you are sending, the lower the KGB/second.
The internet has exploded faster than companies can lay cables or build microwave towers.
Some companies over book, just like the airlines.
Hope this helps people who can not find a technical cause to the slow DSL.
My DSL runs for 6 bytes/second to 64kbs I have very selodom seen over 100kb.

I'm kind of wondering, where did you get this info from? If I'm not mistaken a lot of the data Grocery Stores and other commercial locations tend to use can be sent over dial-up normally within a few minutes in bulk using compression. DSL should never get loaded down that much after midnight due to businesses pushing out information (which is probably done real-time anyways, though I don't know this for sure). A bunch of businesses I would also imagine would also be on T1/Fractional T1 lines, which by the way aren't very fast compared to the backbones coming in.
Generally after Midnight is the maintenance period for Verizon in my area. Once in a blue moon I can catch them performing work on the network as the DSL tends to act irregularly, but it definitely isn't a case of the backbone being saturated.
========
The first to bring me 1Gbps Fiber for $30/m wins!

I have tried to cancel my subscription since November last year. PLEASE CANCEL MY SUBSCRIPTION !!!! I trashed my credit card to avoid your bad service. I paid the subscription but I was unable to use your conversion service. RGattass

I have tried to cancel my subscription since November last year. PLEASE CANCEL MY SUBSCRIPTION !!!! I trashed my credit card to avoid your bad service. I paid the subscription but I was unable to use your conversion service. RGattass

We're all just users so can't do that but have you tried here? ---> Cancel your membership or subscription | Acrobat, Acrobat.com online services

Iphone Bad service

dear all Team,
F1 INFO SOLUTIONS & SRVICES PRIVATE LIMITED, JAIPUR BAD SERVICES
MY HAND SET IPHONE 4S 16 GB ON/OFF KEY NOT WORKING BUT SERVICE BAD VERY DISSATISFIED
YOUR SERVICE GOOD REDINGTON LTD JAIPUR SATISFIED FOR SERVICE
PLZ. CHANGING YOUR SERVICE START REDINGTON JAIPUR GOOD SERVICE

mangefesti66 wrote:
WHY SHOULD SPRINT STILL GET PAID FOR 2 WEEKS OF SERVICE WHEN THEY ARE THE ONES AT FAULT!? ANYONE?? IT SEEMS WRONG TO ME THAT BUST BUY AND APPLE BOTH LOST OUT ON A 2 YR CONTRACT AND $900 PHONE SALE BUT SPRINT STILL GETS TO COLLECT FROM ME! EVERYONE GETS PUNISHED EXCEPT SPRINT.... I ONLY MADE ABOUT 10 CALLS FOR 3O MINUTES AND TRIED 5-6 DOWNLOADS BUT THEIR DATA NETWORK IS SOOOO BAD THAT I RETURNED IT AND CANCELLED MY CONTRACT AFTER 7 DAYS. HOW CAN I KEEP THE EVIL FIRM FROM STILL GETTING PAID WHEN THEY ARE THE ONES RESPONSIBLE FOR MY BAD EXPERIENCE?!
First, locate the key on your computer keyboard that has something like "caps lock" printed on it. Press that. Look better now?
Second, I don't know if there is any way for you to get out of paying Sprint but I totally agree with you about their lousy data network and coverage areas. Unless you happen to live in a large metropolitan area, or are fortunate enough to live close to one of their (few?) towers, good luck getting a signal. We gave up on Sprint years ago and went with Verizon Wireless. Lord knows we pay Verizon enough every month, but the service is great. Just recalling how life was when we were with Sprint makes it easier for me to pay that Verizon bill every month. Not to mention that I just got a 32GB Apple iPhone 4S in white, and it is without a doubt the most awesome phone I have ever owned or used.
Good luck.
This message was transmitted on 100% recycled electrons.

Slow DSL WiFi

I have thought about getting my parents a iPod Touch so they can listen to radio programs over WiFi. They use a slow DSL line. I would like to know how this would work with the radio apps. Do the apps buffer the feed to take the speed of the WiFi? Thanks.

Why don't you test their streaming speed next time you visit them. It's hard to predict whether they are going to have a problem without know the details of their connection.

Slow DSL bad service

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