Slow infinity speed and no dial tone

Please  help, I upgraded to infinity 2 last week, since the upgrade i have no dial tone and my my speed has dropped form 37MB to around 15mb http://www.speedtest.net/result/1956992862.png i have tried the BT speed test several times but it wont finish the test it just comes up with an error, any ideas????

Line fault. Report the phone fault to BT.

Similar Messages

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    Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
    In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    2917 Kbps
    0 Kbps
    30123 Kbps
    Max Achievable Speed
    > Download speedachieved during the test was - 2917 Kbps
     For your connection, the acceptable range of speedsis 12000-30123 Kbps .
     Additional Information:
     IP Profile for your line is -30123 Kbps
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    6007 Kbps
    0 Kbps
    10000 Kbps
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     Additional Information:
     Upstream Rate IP profile on your line is - 10000 Kbps
    I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
    I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
    Shocking service, amazing product (when it's working)

    I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
    Sorry the link is incorrect. I'll get back with the correct one.
    Use this

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    Upstream
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    31.5 db
    Noise Margin
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    13.0 db
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    0 Mbps
    2 Mbps
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    31.5 db
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    12.0 db
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    Link Information
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    Aut inveniam viam aut faciam

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    Aut inveniam viam aut faciam

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    Excessive Impulse Noise:
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