Software Installation failed ----HP Laserjet M127fw

I got a fatal error during prepare-installation CD software. I disable internet security software. My computer OS is windows 7 64bits.  Without installation software, I can not scan. Any suggestions to solve this problem? Thanks.

Hi @HPinksucker ,
I understand that you are getting a fatal error when installing the printer software. I can help you.
Most likely the print driver is already installed and you can print.
You can try to reinstall the scan software separately to see if that will resolve the issue.
Go to start, computer, right click on the CD for the printer installation and left click on open.
Open the setup folder, product folder, and then Scan_App folder.....HPScanLJM.....msi -
right click and select install or you might just be able to just double click on the hpscan.exe to extract the files. (might not be the exact path and name but similiar)
Then Go to start, computer, c:, program files or program files x86, HP, HPljm127mfp series, bin, look for hpscan.exe and right click and send to desktop. This will create a shortcut on the desktop again.
Try and open the shortcut on the desktop for the HP Scan software.
Usually when you get the time out error, you would do these steps in the document, right after connecting the USB cable. A Fatal Error Displays During Software Installation. After this is done the installation should continue.
How is the printer connected? (USB/Wireless)
Please let me know how you make out.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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