Subscription disconnected due to prohibited usage ...

I have been with skype for more than two years and have renewed my worldwide unlimited subscription twice. on 17th July, 2012, I renewed my account, however on 20 July, 2012, I received this email:
"Following a review of your Skype account activity, we have noticed some prohibited usage of your subscription.
As a result, your subscription will be disconnected within the next 48 hours. You will no longer be able to use or purchase any of Skype’s Pay as You Go or subscription products.
The suspension of your access to paid products is permanent and you will be unable to transfer any existing products to a new account, or receive a refund. However, you will be able to continue to make Skype to Skype calls and send instant messages."
There's no way to find a customer service to know what happened, no way to get more information about the truth, other than been robbed $150.
As a royal skype customer, I really want to have an answer!!!

Dear chea_vic,
For this, you will need to contact Skype Customer Service. We here in the Community do not have access to accountholder records. Here is a link to use, which also provides an option to reach customer service via live chat: contact customer service
Regards,
Elaine
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this was done by CL keith and it may help basically disconneting your boadband connection a few times in quick suddession should raise your noise margin
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Subscription disconnected due to prohibited usage ...

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