Support Message creation in Satellite System should trigger ZLFN not SLFN

Hi Experts!
I guess (hope) this is a rather simple question but I just can not find the right section in SPRO.
We made a lot of customizing regarding Change Requests and Change Documents (made copies of SDCR and SDMJ). The Support Message (SLFN) has been left unchanged (except copy rules to create ZDCR instead of SDCR)
Soon it might be necessary to change SLFN regarding (adding more Partner Functions and such) so I would like to make a copy to ZLFN and have Solution Manager create ZLFN instead of SLFN when a Support Message is created in satellite system.
Could anyone please tell where to make this setting? Just can not find the right section in customizing!
Thanks a lot.
/cheers

Hi Christian,
Thanks for updating your post.
Could you please confirm the following:
The Transaction Type used in Support Messages created from SolMan is diferent from the Transaction Type used when a message is composed from Satellite Systems ?
Can you please list any additional details missed out in that thread.
Warm regards,
Srini

Similar Messages

Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

How user trace the message created in Satellite System

HI All,
I'm using Servide Desk in my company. Just wondering how user can trace the progress of the message created where email notification is not configured.
Remember when user send/save the message, there's a message number created. Just wonder any center/ transaction code user can trace the progress and have a visible view on the message ON THE SATELLITE System, not in SOLMAN.
Thanks,
NIcholas Chang

>
Nicholas Chang wrote:
> Hi All,
>
> What standard F4 help screen should i modify and from where should i start? Could you please enlighten me on what function or program that this F4 help screen bind to? I need to know the function/program in order for my abaper to work on this.
>
> Also, i just wondering is every user able to create message in Satellite System under Help -> Create Message? According to the SOLMAN Security Guide, it mention user with role SAP_SUPPDESK_CREATE are able to create message but i've and created and tested with a restricted profile user without SAP_SUPPDESK_CREATE role, and it still manage to create message.
>
> I've completed the SOLMAN SD setup and currently tryin to fine tune it.
>
> Your help is very much appreciated.
>
> Thanks!
> Nicholas
Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
Regards
Amit

Any changes in the condition value then system should trigger a mail.

Hello Experts,
I have below requirement
If user does any changes (increase the price /decrease the price) in the condition value then system should trigger a mail and goes for approval.
How i can achieve this ?
Thanks

Hi
In that case again you can use MV45AFZZ program and USEREXIT_PRICING_PREPARE_TKOMP. If this exit didnt work you can try in other save or prepare to save exits in this same program. For order statuses and authorization you can use status profile and control authorization through an authorization object. For email use email sending function and users will receive an email whenever some specific condition value is changed.
This will be ABAP coding in above mentioned program using implicit enhancement. There is no standard solution for this and you have to go for customization.
Thank$

How to display SAP support message in SAP satelllite system

Hello,
I have configured VAR scenario in our Solution Manager. It works properly. We can create support messages in sattelite systems R/3, BW and send them to our SOlution Manager. These message we can forward to SAP OSS and also later receive the answers from OSS to our Solution Manager. Is there any possibility to display these answers also in sattelite system - transaction???
Many thanks in advance
Miloslav Pudil

Hi,
No transaction for viewing messages in satellite system.
Trigerring mail is the option to update the message reporter about change or reply from SAP.
Similar kind of requirement is accomplished by ABAP development. revert if you need more on the development info..
regards,
Mahantesh

Support message creation using "BAPI_NOTIFICATION_CREATE" standard BAPI

Hello Experts,
I am a ABAPer making use of "BAPI_NOTIFICATION_CREATE", for creation of support desk message in SOLMAN 4.0 . The problems that i am facing , when i create message using this BAPI are,
1)By default the notification type is taken as 'SLFN',though i pass 'SLF1' as my input parameter to BAPI.WHY is this happening?
2)The description part of the message is not coming up in the support desk screen ,though i pass it in NOTIF_TEXT_LINES in TDLINE.
3)Support Team value is getting picked up in the partners tab of Transaction data in support desk screen.
4)I would like to ADD ATTACHMENTS also ? where should i pass this parameter ?
Other than this i am getting the rest of the feilds,in the message created
If some one has worked with this standard BAPI pls send me the details of the input parameters that i have to pass for the message creation and give solution for my problem ASAP.
If there are any SAP notes or blogs that are related to this,pls send me those details also, its a urgent requirement.
Thanks & Regards,
Mohana Priya

Was this resolved? I am having same issue I need to get the Description and Attachements fixed, Any help is appreciated, Thanks

After creation of PO system should not allow to change the price in PO

Hi There,
In my scenario once PO is created then after send to vendor PO print document,Users are changing the price in PO.so system should not allow to change the price in PO once PO got saved.
So please advice.

Hi,
you could set in customizing for field selection keys the net price
to display for ME22N so that changes can not be made
(transaction OLME -> purchase order -> Define Screen Layout at Document Level).
Please check that you have set all the relevant field selection
groups to display: AKTV, ME22, ME22N... (read and apply note 30316)
Other workaround is try to do by yourself with the badi
ME_PROCESS_PO_CUST and send your own error message.
Regards,
Edit

What is the best way to apply Support Pack Stacks among satellite systems

Hi,
We have differenst systems liek R3, SCM,CRM,XI, BW and EP. We would like to apply teh support pack stack 12.
Which land sacpe need to be applied with the stack first?
R3 or other satellite systems? Is there any recommendation available from SAP on this?
Thanks in advance
Jnaneswar.P

Thanks for your reply Nick101. I see my example was oversimplified. When I say "multiple groups of contacts over multiple users" I'm really referring to N groups of contacts over N users.
So I need to add Fred, who can access and sync Bob's contacts, Sally's contacts, and Common contacts, as well as Fred's contacts. Can I do it with OS X server?
You mention you keep your and your partner's contacts administered locally. What keeps you from administering them through OS X server as well?
I am guessing this can all somehow be accomplished with multiple contact accounts, but I can't find any information on the web explicitly describing this.

Hiding Application Component -Support message creation F4 help

Hi,
How to hide the component 'Access Controls GRC-AC' in F4 help while creating support message .
Regards
PK

Hello Oliver,
I see it as when i have an entry in fixed values as DEN, i can search it with D, i get the value in F4. When i try with X, i get F4 with no values. Probably you are right i am using NW 70, in that it caould be a bug in NW 700, could not check that yet
Regards
Senon

When i turned on my notebook a message indicated that a system fan (90b) was not operating correctly

When I turn on my HP Pavilion G7 - running Windows 7 - notebook an error screen comes on saying that a system fan is not working with what seems like an error code of 90B. I can continue through to startup normally, but the message indicates that it may cause malfunctions to do so. How do I resolve this problem?

Try to use a can of compressed air in the reverse direction of the normal air flow with the computer off. A dust/lint/hair matt can accumulate on the inside of the heatsink near the fan blades.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Roles in satellite system for message creator

while creating support message in satellite syatem, i am getting the following error.
Error in Local Message System: No authorization to logon as trusted system (Trust Message was Not Created
Message no. BCOS088
what role i have to give it to the message creator @ satellite system

Hi.
Looks like you are using a trusted connection (maintained in table BCOS_CUST) to connect your satellite system to the Solution Manager.
If you keep this configuration every user who tries to create a support message in your satellite system also needs a real user in the Solution Manager (including authorization objects S_RFC and S_RFC_ACL).
Instead you should use the SM_<your sol man>_BACK destination and set NO_USER_CHECK=X in Tx: DNO_CUST04 (SolMan).
Also you should create a Business Partner in SolMan (for each user who should be able to create a support message in satellite system) with external ID referring to the satellite system user.
You do not need a user in SolMan for everyone who should be able to create a support message from satellite system.
Hope this helps.
/cheers

Service Desk Determination. In the support message Sold to party &

Dear Friends,
Sold to Party , IBASE & Component are not fetching the support message created from Satellite system BI.
I have configured the Service Desk for satellite system ECC 6.0. Now I have configured it to BI, but Sold to party & IBASE & Component are not fetching in the support desk message.
Following things done for adding satellite system BI to Solman.
1) IBase creation for BI is done.
2) SMSY configiration also done for BI
3) BP no created in Solman, mapped identification also.
What else i need to check.
Can anybody tell me which roles I need to assign the BI end users for raising the message. Is this issue related to roles
Regards
PK

Hi,
There are several predefined roles for Support Desk, containing specific authorizations.
Rolle
SAP_SUPPDESK_ADMIN Administrator role for Support Desk. Comprises
authorizations to configure Support Desk
SAP_SUPPDESK_PROCESS Role for processing Support notifications. Comprises all the
authorizations for notification processing and using the Solution Database
SAP_SUPPDESK_DISPLAY General display role, no authorization to create or change
notifications
SAP_SUPPDESK_CREATE Role to create Support notifications. This role must be
assigned to both users who will create notifications in the
SAP Solution Manager and to users who will create
notifications from the satellite systems in the SAP Solution
Manager.
Regards,
Deepanshu

Service desk error creating support message "help- create support message"

Hi
I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.
I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,
Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.
The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
In order solve the error I review:
- The satellite SAP system is at the iBase installed components.
- I've Assign Number Range for ABA notifications at SLF1 transaction.
- I've Checked number range for Service Desk Message at SLFN transaction.
- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04
- (satellite system) Transaction sm30, table BCOS_CUST:
   Appl.            +       Dest.                                  +                     +
   OSS_MSG   W     SM_SMGCLNT010_BACK    CUST620          1.0
   TST_CUS                                                        0120009939
   RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system
- (satellite system) I logged with a SAP user with these roles:
SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN       according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
All these roles are mantained.
- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
Please could you help me?
Thanks and Regards
Raul

Hi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
system. Also, a dump is generated in Solution Manager when I try create support message or from satellite or from solution manager.
========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
Short text
    Access via 'NULL' object reference not possible.
What happened?
    Error in the ABAP Application Program
    The current ABAP program "CL_BOR_SERVICE_PPF============CP" had to be
     terminated because it has
    come across a statement that unfortunately cannot be executed.
Error analysis
    You attempted to use a 'NULL' object reference (points to 'nothing')
    access a component (variable: " ").
    An object reference must point to an object (an instance of a class)
    before it can be used to access components.
    Either the reference was never set or it was set to 'NULL' using the
    CLEAR statement.
How to correct the error
    If the error occures in a non-modified SAP program, you may be able to
    find an interim solution in an SAP Note.
    If you have access to SAP Notes, carry out a search with the following
    keywords:
    "OBJECTS_OBJREF_NOT_ASSIGNED" " "
    "CL_BOR_SERVICE_PPF============CP" or "CL_BOR_SERVICE_PPF============CM004"
    "PROFILE_CONTAINS_PARTNERDEP"
    If you cannot solve the problem yourself and want to send an error
    notification to SAP, include the following information:
Information on where terminated
    Termination occurred in the ABAP program "CL_BOR_SERVICE_PPF============CP" -
     in "PROFILE_CONTAINS_PARTNERDEP".
    The main program was "SAPMSSY1 ".
    In the source code you have the termination point in line 41
    of the (Include) program "CL_BOR_SERVICE_PPF============CM004".
=========================================================================
Thanks and Regards
Raul

No IBase/Component transferred in SLFN from a satellite system to Solman

Dear all,
We have Solution Manager 4.0 with SPS18 with working ChaRM and Service desk.
I have the following problem : a support message (created from the menu   Help->Create Support Message in a satellite system) arrives to Solman, but the fields Ibase and Component are filled by zeros and are inactive so I canu2019t change them manually.
The question is: are these values transferred from the satellite system to SolMan or not?
I have debuged the program calling under Help->Create Support Message   and have not found such functionality.
From the other hand, all forum messages implicitely imply this.
Due to technical reasons I canu2019t use notif_create transaction, where there are Ibase and component fields.
   From the SolMan configuration side everything is OK:
System landscape is correct, Ibase and components are generated and active, they have the correct external names. The functionality of ChaRM that utilises Ibase and components is working well, so I donu2019t see any problems from this side. OSS 449330 (delete the record from BCOS_CUST table with the value u201CTST_CUSu201D in Application field ) is not the case.
Please advice.

Hi,
In this case, could you please kindly verify the points mentioned in this note has been verified ?
note #824640
Hope this helps.
Cheers
SH

Howto Close support message in Solution Manager

Hello,
Iu2019m installing and setting up the Service Desk on my Solution Monitoring system.
Iu2019m able now to create a support message in my satellite system with menu action u201CHelp  Create Support Messageu201D. The message is put in the queue and could be edited in the tr-Solution_Manager under the Item u201CService Desk  Messagesu201D. When I open a message Iu2019m able to change the status of the message form u201CNewu201D to u201C in progressu201D etc. but the item u201CConfirmedu201D is always gray!
Could anyone explain to me how I or the end user could confirm thesupport message?
I couldnu2019t find a detailed description about the process flow only a global one.
Thanks for the information.
Kind regards,
Richard Meijn

Hi Meijn,
Already solved? If no, check the following customizing.
In SPRO, SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Status Profile -> Change Status Profile for User Status, then choose status profile "SLFN0001" or your customized profile.
"Lowest status no." and "Highest status no." shows which status it can be changed to.
For example, in the following case, you can not change the status from NEW to Confirmed. Also, you can not change it from WIP to NEW. In such cases, target status which you can not change to will be shown as gray in status list.
Status Text low high
10   NEW 10 20
20...WIP    20 40
30...
40   Confirmed 40 40
I hope this could help...
Kobayashi

Support Message creation in Satellite System should trigger ZLFN not SLFN

Similar Messages

Maybe you are looking for