Suspended auto-recharge

Please can someone tell me how to stop this suspended auto recharge, I get the fact they look for unusal activity - but come on, i make two payments a month, and becuase I am just going to travel the usage has be high, so when an extra payment want to be made, from a bank card working - skype decided in there power to suspend my account - which i cant activate until start of next month - where is the sense - all i want to do is raise this unknown limited - or at least use a human that can see our account and see usage is high so expect another payment - so now not only can i not use skype calling - i now cant use the number i have registered for 8 days.and dont start me on contacting them, has anyone tried customer service, long list of requirement just to send email - PLEASE CAN SKYPE - NOT A ROBOT - SHOW ME HW TO ACTIVATE MY ACCOUNT AND GET IT BACK ONLINE WORKING-

Hi, Luis, and welcome to the Community,
Your post reads as if you were working your way through the various steps to recover your account and contact Skype Customer Service, which you will need to do. Your account may have been temporarily suspended as an anti-fraud measure.
This FAQ article explains the details and provides links to where to start the process of contacting Skype Customer Service. (Skype does not use a general or central e-mail address or call-in center.)
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
Regards,
Elaine
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Similar Messages

Account Auto Recharged but still no balance

Hello,
I was using 400 Min- 1 month India subscription. My balance got finished yesterday (20 April) and the renewal date is for today (21 April). Whereas, my account got automatically recharged on 18 April and the amount has been deduced from my Credit Card. But, it says “Your subscription has been suspended as you have exceeded your allocated free minutes.Your free minutes will start again on Apr 21, 2012.”
The query is:
1. The account has been automatically recharged whereas Auto Recharge settings were always disabled.
2. Even if it is recharged, there is no balance in my account.
Please revert on immediate basis. Also confirm how to disable the credit card details from the account.
Thanks
Sakshi

Peterpan17 wrote:
the new payment has already occurred .
but cannot make any phone call via Skype till now
Hello
We have reviewed your account and find that you have used your full 300 minutes allocation in your current billing period. Your next minutes allocation will be added to your account on February 4th 2015. The date upon which payment is taken is irrelevant.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Cancellation of my auto recharge

I was auto renewed onto my subscription.. i want to cancel the same and i don't intend to use it. How can i get a refund of my subscription?

Below is a link for more details and explanations regarding the Auto-recharge option.
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
By default, this option is enabled. Here are the instructions on how to cancel this feature ;
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work#Auto-recharge_3
Moreover, if you may further questions or concerns, such as more specific instructions or to request for a refund, you can contact the customer support -
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
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Trying to update my auto recharge credit info

My credit card for auto recharge has expired and I want to update my file with the new information. The credit card number has changed and my account will not allow me to make the necessary changes. I add as per the instructions and then it reverts back to the old account as if unsaved. Can I just get someone there to add it for me? Is there someone I can call instead of doing it online?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Stop auto recharge

Please stop auto-recharge for my account. I didn't select any auto recharge option but Skype keeps recharging once the program expired. This is DECEPTION. I am considering raise a sue against Skype. So please stop any auto-recharge for my account.

Hi, Winston1985, and welcome to the Community,
Please check your account to ensure auto-recharge is not ticked. Then, please contact Skype Customer Service for assistance as we here in the Community do not have access to Skype account records or files. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Is auto-recharge safe? Where does my payment come ...

Is auto-recharge safe? Where does my payment come from, PayPal?

Hi and welcome to the Skype Community,
Here's some more information on Skype credit auto recharge that should answer most of your questions:
https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work
The auto recharge payment will be taken from the same payment method that you used to set it up.
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Auto Recharge not working, can't buy credit - Dumps me to front page when "Buy" is clicked

I already contacted Customer Service (if you can call it that) on the Chat link. They couldn't fix the problem and said they have to escalate it, and I still haven't heard back. The problem is that auto-recharge isn't working, and really never has. I solved the problem in the past by clicking "buy credit" and just added credit to my account. Now when I do that, it dumps me out to the main front page of the skype.com website. Before you tell me to clear cache and cookies, I tried it from 3 different computers, and even my iphone, same results. Can someone who works for Skype please help? If customer service has devulved into posting to a community so we "can help each other" and there is no one to talk to from the company, how is this ever going to success long term? Microsoft and Skype should be embarrassed. I guess I need to start looking for an alternative solution to international IP calling.

Hi,
Special offer for North American residents only, i'm afraid...
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

NOT HAVING ENABLE AUTO RECHARGE AND STILL HAVE A P...

Hi,
I have used the options of not enable the auto recharge option and also deleted my credit card information but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit. I only see a payment charge every month made by skype.
I already explored all the options and cancelled all subscription but it's still happening. How can I solve this?

Malena007 wrote:
but for the last two month Skype is charging a $10.00 credit that I havent asked for and that isn't visible in my skype credit.
Hello
The last charge on your account by Skype was on November 25th 2013 for credit worth 400 Taiwan $s. Your account may be compromised. Change your password immediately and please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Request to refund for credit auto-recharge

[Topic title updated by moderator to be more descriptive.]
Please refund my autorecharged amount of $24.95 otherwise i will look at legal action. i havent used the account for over 2 years.

== https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription ? ==
== https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund ? ==
== https://support.skype.com/en/faq/FA1042/what-is-auto-recharge-and-how-does-it-work ? ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Website to cancel auto recharge does not work.

I would like to cancel the auto recharge but when I click on Settings and extras- View Details, the website does not work.

Hi,
I can see your account that your subscription for Adobe Export PDF is in pending status.
It will take 48 hours to get confirmed.
Once it gets confirmed I will cancel it for you.
Regards,
Florence

Cancel auto recharge.

Hello.
I tried to cancel the auto recharge from my iphone,but I have not see any botton of bills and payment.
Thank you.

Sorry i didn't understand what you meant.

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
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Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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PayPal auto-recharge fails even though manual paym...

Hello,
Every month my PayPal auto-recharge fails. I go into my account, make a manual payment using PayPal, and set up auto-recharge. Then auto-recharge fails.
I have talked to Skype customer support about this more times than I can remeber. The conversation always ends up with them explaining to me how auto-recharge works and listing the same possible reasons for failure that I get in the error email.
Does anyone an idea why this would be?
And please note: My PayPal account is fine. It works every time for manual recharge. Every time. It only fails for auto-recharge. Same account, same credit card. Every time.
Thank you in advance for your help

Raymondwu wrote:
Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
Cheers,
Ray
You may need to contact customer service for clarifications regarding those charges, and for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
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RE: auto recharge from my CIMB Debit card on 01july2015

Dear Customer Support,
Today (01July2015) auto-recharge has been done, i am not expecting.
recharge from my CIMB Master card(Malaysia). My question is how it will recharge automatically from my Debit card(CIMB)?, so what is the security ?
can you please cancel the order and resend money to my CIMB account?
Please let me know anything required?
Details:-
User Name : [Private information removed by moderator]
Order Date : [Private information removed by moderator]
Order #: [Private information removed by moderator]
Regards,
Siva

Hi, Sivacak, and welcome to the Community,
Please check your Skype account dashboard to determine if the charge was posted to your Skype account, or not. If yes, your Skype account has been compromised: change your Skype account password immediately and please contact Skype customer service. Also, cancel the subscription or purchase.
If not, contact your bank immediately to report the fraudulent, unauthorized purchase.
Please see this FAQ article for more information:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-haven-t-made-a-skype-purchase
Regards,
Elaine

Auto-recharge runs amok - warning!

Chat support seems unable to grasp this issue and the form to submit email questions is having some unspecified problem that keeps it from going through.
I want to give folks a heads up who use Skype Credit with Auto-Recharge enabled that despite a very specific scope of services, Auto-Recharge has lattitude within Skypes billing systems to 'vote early and often' as it were.
In multiple places in your account you can find notes like: "Auto-recharge is enabled - Your Skype Credit balance will Auto-recharge with $10.00 when it falls below $2.00 using payment method PayPal"
That (and the other pages and FAQs) clearly define the scope as being limited to charging you $10 when your balance falls below a trigger point.
A reasonable person would assume this means the only time Skype would charge me is when my trigger point is reached - and that the only charge would be one in the amount of $10.
This is not however what happened to me. I had a $24 Skype Online Number charge set to bill to Skype Credit. When this occured in February, Paypal charged me three separate times for $10 each, until it had enough Skype Credit to process the $24 charge on the account.
While I don't have an issue with paying for the Online Number, and wouldn't have an issue with Skype attempting to use the available balance for that charge or even ultimately for Skype to charge me $10 to try to cover the charge, the underlying issue here is that Skype feels that having approval to charge me $10 under specific circumstances is the same as having my approval to charge me to cover ANY amount that their system happens to think is due.
What if there was a billing error (we've all experienced something like this) and the automated system thought that I was to be charged $240 instead of $24? It would have tried to hit my account 24 times instead of just 3.
The correct response to this situation would be for Skype to email my account with a notice that my online number recently attempted to charge my Skype Credit but that it was unable to go through ... please go check and resolve the issue, etc. Skype lacks the authority to charge me over and over as it pleases until it decides it has enough to process automated charges. Skypes only authority is to charge me $10 when my account balance gets below $2.
Online chat's only support advice in February was to disable Auto-recharge ... which by all other accounts is very convenient. I would not remember to log in to cover my $3 monthly charge every month, so within the scope of the auto-recharge agreement it works very well ... it's just that somewhere a glitch came into the works and this vehicle into my bank account now lets skype do whatever it wants with my bill. Online chat also gave me an invalid 'SR' number after promising to report this to the developers, so I was unable to get someone to check on the status of that issue.
While changing Online Number to bill a different method might solve the specific issue of my online number, it doesn't change the fact that Skype has and likely will continue to operate with this problem in place unless there's some way to communicate the issue to someone who will take ownership of the customers expereince and resolve to have this hole patched.

Hello and thank you for your post. I've escalated your cmments within Skype for review.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Suspended auto-recharge

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