Time for repair?? _

Long story, but while using my iPod my friend accidentally dropped it (hard), so now I have no idea what wrong with it.
Firstly, after picking it up, browsing through the library took forever. Than eventually, I can’t listen to music. And now after connecting to my iPod, the computer would not recognize it. Even iPod updater wouldn’t recognize it. Now when trying to connect, the charging icon appeared than after awhile, the screen switch back to the starting mode (when the screen is black and in the middle the apple icon) and back and forth and so on…
Does anyone know what happening?
Need repair perhaps? And yes? How?
5 Gen Windows XP

Well, if there's ANY marks on the outside (other than normal use scratches) it's not likely that Apple will fix it within the warranty, and you'll have to pay to fix it.
Do you have a store nearby?? That would be the first place I'd take it, if so.
And STOP letting your friends hold your expensive electronics!

Similar Messages

ISight problem, time for repair?

iSight suddenly stopped working. No green light. Won't work in iChat, Gmail, or Photo Booth. Message "No camera connected to this computer". I followed the advice given here. Restarted. I checked Utilities >> System Profiler >> USB and saw iSight listed (though it said "not configured yet"). I reset the PRAM, went back to System Profiler and now iSight doesn't show up at all.
Does that pretty much exhaust my efforts? Time to bring it in?
Many thanks in advance,
rob

Rob Keys wrote:
iSight suddenly stopped working. No green light. Won't work in iChat, Gmail, or Photo Booth. Message "No camera connected to this computer". I followed the advice given here. Restarted. I checked Utilities >> System Profiler >> USB and saw iSight listed (though it said "not configured yet"). I reset the PRAM, went back to System Profiler and now iSight doesn't show up at all.
Does that pretty much exhaust my efforts? Time to bring it in?
Many thanks in advance,
rob
You've tried some good things, Rob. You may be right that it is time for service.
For any iSight problems, first try restarting the Mac. If the problems persist, try all relevant suggestions from:
http://support.apple.com/kb/HT2090
If your iSight problem still occurs in more than one app and more than one user account, the reset suggested there (PMU/SMC for your MacBook) often restores proper function of inbuilt iSight.
However, if your built-in iSight still does not work after carefully following all the suggestions in the "How to Troubleshoot iSight" article, and if iSight does not show as a USB hardware device in your Mac's System Profiler utility, yours is most likely a hardware problem. In that case, contact Apple or an Apple-Authorized Service Provider for service.
BTW - I note that your posted system info shows Mac OS X (10.4.7). If that is correct, unless you have compelling reasons for not doing so, I suggest you backup your Mac and apply the 10.4.11 Combo Update:
http://support.apple.com/kb/DL172
For more info on how to install and benefits of updating, see http://support.apple.com/kb/TA24901
I recommend you use your Mac's Disk Utility to *repair permissions* immediately before *_and again_* immediately after the update. After repairing permissions, use your Mac's  > Software Update... menu command to apply any additional needed Apple software updates.
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

Apple Tech. Service Turnaround Time For Repairs?

I contacted Apple today and made arrangements to send my phone in for either repair or replacement (hope it's repair...) because my usage meter is still not functioning...and my touchscreen has suddenly lost a big degree of sensitivity, taking sometimes 2-3 taps for each function.
They were kind enough to wave the $30 loaner fee for me, and my Apple Care loaner should be here tomorrow.
My question: how long is the turnaround time for normal repairs or replacements with Apple?
I would like my phone back ASAP, naturally.
Thanks for the help!!

You're welcome.
I realize this process seems like it will be inconvenient but it actually works quite well. I went through this within the first few weeks after 6/29 due to occasional crackling with the earpiece. My iPhone was exchanged for a new one and I was impressed with the process. I preferred having Fed-Ex deliver the loaner iPhone - using the same box to return my iPhone and doing the same with my replacement and the loaner iPhone. For me this is preferable than driving to a store and waiting in line, etc. and then returning later to repeat that process. I like doing this from the comforts of home or in my situation, from the comforts of my office.
Don't sweat it - it will end up being all good.

IPod dead? Time for repair?

I plugged in my iPod mini to my computer today to transfer some songs, and it froze right away. Now, since mine is second-hand and pretty old and beat up, I took no notice of it, since this kind of thing usually happens (I usually end up resetting it around twice a day). But when I tried to reset it, I got the sad face iPod image and was directed to the iPod support page. I followed the directions to put it in disk mode and such, but to no avail. The sad iPod face kept haunting me. Then, later tonight, as I was willing the **** thing to work, I noticed an electrical whirring sound, that, sure enough, was coming from my iPod. It sounds like the hard drive is pretty much fried.
Any hope whatsoever? (Warranty is gone by now =( )
Dell Windows XP 2.8 GHZ, 512 MB RAM

I have to say based on my time on these forums that your iPod appears to have departed this life. : (
The sad iPod icon is usually indicative of a hard drive problem, and that coupled with the strange noises it's making seems to confirm it.
There are 3rd party repair sites (depending where you live) which might be worth a try.

The time for warranty

There is a problem with my iphone5 recently which I bought last year. i checked the expiration time for repairing which is 30 October 2013. But the problem is that the nearest time for making reservation is also on 30th October 2013. As a result, I made a reservation of genius bar on 30th October. Do i need to pay money for repairing my iphone because it will take more than one days to repair my iphone???
Thanks a lot.

You can contact Apple here: Apple - Support - Service Answer Center , but maybe it's better if you can visit an Apple Store next to you.
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.

How many times have you sent your computer in for repair?

I am on my third repair since I bought the machine in April.
Once for a hinge that creaked loudly when you opened and closed it.
The second times was for the heat and whine as well as a the screen opening button had been worn down to black. (it came back with a new button and the same logic board and the same whine)
Now it is getting service for the whine, the peice of the top case the repair depot bent and a faulty fan.
I feel like they don't want to call it a lemon because it is a 1.83 machine and they will have a hard time selling it as a refurb.
Has anyone else had similar expiriences?

I have stripped screw heads too and it pains me to think about it. Thought this was just me. They said I can bring it to a store to have looked at but really I would rather not.
But I've had to send mine in 3 times for the whine. First time they replaced the power inverter and fans (even though I firmly do not believe that was the problem and talked to them at length about where the sound was and the updated logic board). The computer came back even louder. Back it went. This time, it came back "within spec". At this point I'm thinking I never should have sent it in so I use it for a week and the whine just gets louder and higher (although really not much different than originally). So I call Apple and sent it in again thinking at this point, I've already moved all my work so I can send it in as many times as it takes. But this time, it comes back with a new logic board and I have to say the difference is amazing. It is completely silent. I thought I could live with the noise before and that it should be expected and sending it in may cause other problems or maybe it really is within spec but the new logic board is absolutely dead silent and cooler that even the fans turn on less. I feel a lot better now (until Merom was announced today but oh well).

My home button is not working sometimes and at the store they dont want to take it for repair because the problem did not show up at that time

My home button is not working sometimes and at the store they dont want to take it for repair because the problem did not show up at that time

When normally powering the phone, there would not be a loading bar, you would just see the Apple logo. You can try a reset of the phone, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot.
You can take the phone to Apple, by making an appointment at the Genius Bar to have the hardware checked. Apple handles warranty and post-warranty issues, not Verizon. Have Apple look at the hardware to see if there are any problems.

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

Took Macbook in for repair at a family shop. They switched computers on me!

Hi guys,
Just last week, I took my Macbook in for repairs at a family shop. The computer was actually purchased at this same shop about a year ago and I got it used, and for some reason it was running slow. They told me that it could be that I needed a software update, but that they will take a look at it. I informed them while they were resolving that issue, I would like to purchase an external hard drive, and if they can transfer my pictures, videos, and music to my external.
A few days later, I did not receive a call from them, so I called and they told me that they needed more time. I called them again later that day, and they told me the same thing. I called them the next morning, and they said they still needed more time. At 6PM, they finally told me that it will be ready by 7PM.
When I picked it up that evening, I noticed a few things.
1) All my data on my internal hard drive was ERASED. I asked him where was my data, and he told me that I told someone that I wanted to transfer EVERYTHING from my internal to external. I said no, I just wanted some media backed up to the external, but not to wipe out my internal.
2) It was not my computer! I noticed little things here and there and determined that it was not mine and they somehow provided me another one. The computer now has a different name to it and also a different password to which I do not know. My original computer also had scratches that I can easily recognize, and on this computer, it shows none.
At this time, I am still holding on to this computer. It was my mistake for not obtaining the serial number before I I gave it to them for repair. The receipt when I purchased it does not also show the serial number. My question is....Is there a way for me to try and obtain the serial number? Maybe through my other Apple devices such as my iphone? I want to submit a police report, but I cannot justify this w/ out any proof. Your thoughts?
Thank you!
Jackson Dinh

Have you ever taken it to an Apple Store (to the Genius Bar)? They would have records of your serial number, as well.
Conversely, you can get the serial number from this computer, call Apple, and see if there was any history of repairs for it. That way, if they show any cases or repairs opened since you've owned your computer (and that you haven't done), you can easily tell that this was somebody else's.

I am set to send my top of the line HP pc in for repair

i am set to send my top of the line HP pc in for repair . im very pleased with HP as useual . i bought my HP AMD FX(tm)-8150 Eight-Core Processor with 8 gig ram 1 gig video card and all the good stuff over 1 year ago . i had blue screen problems from the begining . and i suspected it was a hareware issue and HP service was thinkoing it was software . so i was stuck with a top of the line pc with problems that could not be solved . but i didnt quit on HP i know they would help if i could just prove my solution was in fact hardware ., so months went buy and as hardware goes it can stay hiden for long and the problem got biger . so now i have the isues being adressed by way of FED EX and the HP factory . at zero cost to me ofcourse . the thing is that i buy HP pc BECAUSE OF THE QUALITY AND SERVICE . yes i can build my own pc for less cost . i have done it befor . but the extra cost for a HP qulity seviced pc is a diference of about $300.00 . insted of building my own with all the same parts i got now i could have built the same thing . but it would not be the same at all . no 24 hour on line service . no free shipping and repairs . no consant kowlage of the latest driver and products . at to top it of i also bought anougher 3 year exstended warenty service for $150.00 . so i got 4 years of service coming to me still that will garenteed me a great pc that sill works like a top of the line product should . garenteed . yeah we you got to understand a bit about building your own pc . it would have given me 10 companys to call for hahaha service , thats a joke . the 10 companys i wpould have had to buy a part from each one and not one company is going to garentee anything of anoughter product . so with HP it one call to one company that garentees you a service under understandable rules . so i just got maybe $75.00 of my warenty paid for just in free FED EX shiping both ways . so if you add it up and i have bough crudy pc parts befor and there is no help like HP to save me . so yeah i didnt get the best pc day one but what could we do till we could understand the problem . so i just think my day has come 5that all my money that i cant AFORD IS GOING TO GET ITS VALUE FROM HP . thats what i payed for and a home build pc is not what it adds up to realy be in the catolog . so i ant going quit till i see my HP pc back in 2 weeks and its going to work great or why would they fix it . it was just a isues we had wether it was software (windows) or hard ware . they could not fix a hard ware problem so i was screewed if i didnt quit thinking HP and me had toi get a solution and it can at last . i dont know how i new it was hardware . i built many pc befor just with junk parts and it was the same kinda thing is all i can tell ya . blue screen for all my exsperence has always been a hardware isues so i got the facts now my 1 gig video card is now showing the hardware problem so im glad i was right . im like being a dumb fool believeing in trust and honor and they had a righouse point that if windows was doing it they couldnt be held responcable and i would have been stuck . but i got my service and quality i payed for thats all i got to say . so i tell you i do laughf at people with priter problem i must say that my exsperence with printers is to just buy a new one every time it brecks i would not call HP for a printer glich . printers are crap that only last so long so . i buy a new one about once a year but its because they are so cheep that it would cost more in postage then the thing is worth fixing . but i dont kid around about my $1,397.00 HP pc thats not crap at all and it worth every penny . and i know HP ant dummys if they got a error in the pc deartment there going to fix it or they are going to sell anything to make there launch money . thats what i think any way . so my faith is in the repair department for now and my pc never did couse much if a big problem . i been useing it everyday . it would just shut down on me every so often . but it did bug me to spend that much money i dont have for a glich in a pc i love . so i just say . boy i hope they fix it good and not just the video card error but the root of the whole problem . so it will all go away . i hope i do . thank you HP and thank to all that suport a fine quality product and service that HP provides . im gonna go play my facebook game now . bye bye .

There are quite a lot of possible things that are going on. Can you let us know
1. What system you have (e.g. Windows 7, Mac OS Mavericks)?
2. What version of Acrobat or Adobe Reader you have?
3. WHO gets the message about a password (you or the receiver, or both)?
4. What is the full text of the message, if you get it?
5. If the receiver gets it, what security do you set on the file?

T400 - Video problems and a long wait for repair...

Hi,
I'd just like to state my experience with Lenovo Customer Support for a video problem with my T400. Bottom line, as of today, it's been around 27 business days that it's been with Lenovo, and 41 days total since it's failed on me, and nobody, including Lenovo Customer Support, seems to know what its status is exactly, except that they're waiting on a part which has no ETA.
In July 2009, I bought a T400, a 2764CTO version with the switchable graphics between the internal intel graphics and the ATI GPU.
All was well until February 1st, 2010, when the LCD sudden wouldn't work. Well, it would work, but the screen was very very dim, even with the display maxed out on brightness. You would have literally bring your nose to the screen in order to even make out any text or images - definitely unusable. However, if you hooked up an external monitor via the video output, the T400 would display video output properly that way. When I did this, I noticed that the switchable graphics option wasn't there any more - couldn't switch to the ATI GPU. Based on this, I figured it must be a video card or LCD issue, or a combination of both.
So, I called Lenovo Customer Support (CS) at 1-800-565-3344, since I'm up here in Canada, and I initially was issued a case number of 41JRFSD, and I agreed to send it to a local Lenovo Repair Centre. Oops, my bad, I made a mistake using the locator tool I was told to use at bplocator.lenovo.com, and thought the Centre was relatively close. Not quite. So, I called Lenovo CS again, and they issued me with a new case number, 40KWSYF, and said they'd send a box for return to depot. And within 2 days, Feb 2nd or 3rd, I got a Purolator courier return box. That's fast service! Pleased, I put my T400 in according to instructions, and I sent it off.
Fast forward to about mid-February. I called Lenovo CS, and apparently there was a delay - the depot needed a part that wasn't in stock. Fine, I know these things can happen - I'll wait.
Fast forward to March 1st. I talk to a Lenovo CS rep, and it appears that the part needed has arrived, and they've put a rush order to get the computer back to me. Great!
Fast forward to March 8th, still no computer. I talk to another Lenovo CS rep... strange, there's no update. The issue gets escalated to the Depot managers.
Fast forward to March 12th. Still no word on my T400's status. An email fron CS has been sent to the depot. Not even the CS reps know what's going on. The rep I talk to figures there should be a response by the end of the day.
Fast forward to today, March 13th, 4:50pm Pacific Time. I just finish talking to Lenovo CS, there's been no response from the depot. Apparently there's a part that they're waiting on for repairs, but there's no ETA on it. Is it the same part that I've waiting on all this time? Is it a new one? I don't know.
At this point, I've been told to send an email explaining my situation, and I've also been told to talk to Scott the next time I call CS on Monday after 3pm Eastern. I have to stress that the Lenovo Customer Support Reps I've talked to have all been very sympathetic and have been courteous, helpful, and professional - something I appreciate from having worked in Customer Support myself. But the bottom line remains: my computer's not back to me.
So, my questions to the community here: is my experience here typical? Is there any hope of my seeing my computer back, or even at least just the hard drive? I've used Lenovo computers for work for the past 7 years, and it was my good work experiences that led me to buying a Lenovo for home use. However, it's been a while since I've been without my T400, and I was hoping to get my taxes done on the computer too, since they're due at the end of March. I'll reserve judgement on Lenovo until I get my computer back, but at this point, all I can say is... I'm disappointed.
If you're reading this, I'll let you judge my experience for youself. I'll update my case as it progresses.
Thanks!
Moderator edit: Removed support contact private information, per the Community Rules.

Hi all,
So, an update with some good news: my computer is finally back!
After a total of over 40 business days (just over 2 months) I finally have my T400 back at home, working again!
According to the spec sheets, the repair depot had to replace: the systemboard/planar, display/LCD panel, LCD cable, PC card, bluetooth, and the inverter. BIOS/Embedded controller was also updated, along with the regular diagnostics to ensure everything was working properly.
I give Lenovo credit though: they got the final parts to repair the computer on Monday, April 5th, and shipped my computer back to me for the next day (today, April 6th). That's fast service, once repaired!
However, my case spans over 4 screens of updates and repair depot orders of parts.
Also, it took me over 10 calls to Lenovo's Customer Service, plus an escalation to a higher-level manager after 1 month had passed, to get progress updates and ETAs for repair.
Lenovo called me only once to give me an update, and that was the manager whom my issue was escalated to: all the other times, I called Lenovo for an update.
The story doesn't end here, however:
In talking to Customer Support, they told me that Sales might be able to sell me an extended warranty at a discount, given the issues I had. And indeed, after talking to Sales, they offered me a 1 year warranty extension at a price of just over $100 CDN, plus tax. This is a sale price, compared to the regular retail of $129. Unfortunately, they can't sell me just one month.
At this point, I refused their offer, and again escalated to a manager to request an extension of exactly 1 month on my existing warranty. I figure 1 month delay in repairs, that's plausible - crap happens, and while most repairs take 5-10 business days, I can understand it can sometimes go higher. Two months though.... My request for a warranty extension is being considered by the manager it was escalated to.
So, one last question for you folks reading this: am I being unreasonable, talking to Lenovo support one more time to request a 1 month extension of my warranty, given the length of time it's taken for repairs? I'll post the response Lenovo will give me tomorrow, as they've said they'll do.
One thing for sure: Lenovo's response will definitely influence my choice of brand from whom to buy a new computer (and it will influence the choice of my friends who've heard my issues, and maybe yours too). My particular repair problem may not come up often, but if it does happen to you, I'd be happy to know of your experience.
Thanks for sticking with me through the drama!

How do I send a laptop in to HP for repairs?

I have an HP Pavilion laptop with a cracked screen. This is the second time the screen has cracked. The first time we had an HP tech come to the house to repair it. He seemed somewhat inexperienced and nervous and had difficulty getting the display opened up to pop in a new LCD. Apparently he must have damaged something internal in the process, which went undetected until the second time the screen cracked and had to go in for repairs. So this time I brought it to Staples, where the tech services guy was very helpful and was able to get the screen popped in no trouble, but now the laptop won't turn on. He said it's an internal hardware issue and not a hard drive or battery one, because when the laptop is plugged in, the power-source light is on signaling that the computer is plugged in (and he tested the hard drive for problems; the OS and data are intact and the drive works fine).
What the Staples guy also found was that the plastic display casing had been held together with electrical tape (probably from the first guy who repaired it a few years ago) and that in the process of the first guy prying open the screen, some internal component (he didn't say what) had gotten bent; most likely this was the culprit preventing the laptop from turning on. I left the laptop at Staples for a few weeks while they ordered a new "part" in hopes of getting it up and running again. They just called this morning to say they'd installed the new "part" but that it still wasn't turning on. I'll be going to Staples later this afternoon to pick it up. I am not ready to let it go to the dustbin and want to try sending it to HP in hopes that they can fix it in a factory environment. I don't know if it's still under warranty (got it as a Christmas gift in 2010), but am able and willing to pay extra even if it's not.
I searched online to find out how to mail in a computer for factory repairs and got this page:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00064570
...titled "Preparing Notebook for Mail-In Service at an HP Certified Service Center." On that page is a paragraph with information on how to contact HP for a service request:
How to schedule a service repair
For service in Canada and the United States, contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
I'm on the service page now but I don't know firsthand the make and model of the computer. I just know it's an HP Pavilion Ultrabook (obviously I can't run the auto-detect tool because I'm not on that computer). Although I don't know if Ultrabook is the proper term for it; when I got it, I thought it said Ultrabook but maybe is just a "slimline notebook" if there is such a thing. (It has a 14" screen and no internal disc drive or numeric keypad. I figured small-form laptops without disc drives and numeric keypads were called ultrabooks but maybe I'm mistaken.) The search form gives only one result for "Ultrabook" for the U.S., and I know that's not my model. I know it's not a netbook either. Is it just a regular laptop without the extra amenities, then?
TL;DR, I know, but what I'm hoping is that someone can provide me with a phone number or that I can call to get general support and request a mail-in repair service (and maybe inform me of a way to image a hard drive that needs to stay in the machine that can't turn on to run a backup program). If it turns out that the laptop is DOA, I'll just see if I can get an identical model through Amazon (or even if I have to go through eBay -- HP in their "infinite wisdom" doesn't offer affordable Windows 7 models anymore, which sücks just as much as Microsoft's useless replacement does). Right now I just need to get this baby STAT into the ICU.
EDIT: The left hinge on the laptop has also come loose, as another user described in this forum post:
http://h30434.www3.hp.com/t5/Hardware-Upgrades-Replacements/Hinges-problem/td-p/3945328
Presumably this has something to do with it too, as that user also said the screen hinges were wonky and the computer wouldn't turn on. (Possibly that "part" the Staples guy mentioned also has something to do with the hinge, or they're two separate problems just part of a coincidence.)
This question was solved.
View Solution.

Hi
Please find the links given below to call HP technical support.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Would like to know if I can connect a macbook pro and link to a PC in any way and still access the macbook pro's files. Display is out/have black screen. I want to back up before I send for repair, but don't own another mac to restart 7.

Is there any way to connect my 2011 macbook pro to my PC laptop (Dell) so that I can get files off of the Mac? The display on the pro is out and I've got a black screen. The computer turns on. Actually it turned on one time after many tries and when I took it the Mac store the guy hit restart before I could stop him. I don't have another Mac to back up files to in restart 7 mode and I can't see my external hard drive to copy to when the computer has no display, so I am at a loss on how to get the files. I would like to get them before I send in for repairs. Any suggestions are appreciated.

The only other thing I can think of is to pull the drive out and hook it to another machine with a USB enclosure. Something like this:
http://www.amazon.com/Vantec-NexStar-2-5-Inch-External-Enclosure/dp/B002JQNXZC/r ef=sr_1_2?ie=UTF8&qid=1388312417&sr=8-2&keywords=2.5+enclosure
Then you could read it like an external USB drive. It's easy to open up and get the drive out.

Every time I repair my iPod with iTunes, it hangs at the end of the process (while checkin the recovery of iPod). What can I do?

every time I repair my iPod with iTunes, it hangs at the end of the process (while checkin the recovery of iPod). What can I do?

I chose to restore it to factory defaults, but that never succeeded.
It hangs at the end of the process.
printscreen:
http://users.telenet.be/kevvanbelle/iPod/ipod.JPG
Language is Dutch :-)
Littery it says:
Check of Recovery of iPod.
Already for 40 minutes.
I closed down iTunes.
Now, when I turn on my iPod, there is the icon of iTunes with an usb cable towards it.
When I attach it to my computer and turn on iTunes, the message is there that a iPod was stuck in recovery mode and I should retry it.
And then I get the same story. Unpacking, installing, checking... blocked!

Hard drive backup for sending powerbook in for repair

I'm not sure how to ask this in mac speak so please bare with me.
I'm about to send my Powerbook in for repair (mechanical not software) I want to backup my HDD so that in the event that something happens I can restore my powerbook to the condition it was in before it went to the shop.
Although I've done this hundreds of times on PC's I'm not familiar with what the mac equivalent to a disc imaging software would be.
Any insight would be apreciated.

I use Déjà Vu, and its cloning instructions (in the ? icon at the bottom). In addition to creating a boot-able backup on an external FireWire drive, you can schedule backups of project folders and settings, or just your home folder to said drive. I usually keep nearly everything I work on in one projects folder to simplify things. A weekly backup of your home folder will also help you keep settings that change over time too.
Additionally, you'll want to insure that the external FireWire drive is the same or larger than your original built-in drive (and faster is better, but more expensive, and 2.5" form factor drives can also be more portable since they don't require a power cable), so that you can utilize its Safety Net backups (copies of deleted/changed items).
http://propagandaprod.com/dejavu.html

Time for repair?? _

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