TS1702 I've been charged for two apps from Big Fish twice. Once on original purchase then again on download due to reset. Apple have refused refunds and to talk to me, even though I have ALL receipts. These are IDENTICAL items and editions of the items.Th

I bought Mystery Trackers The Void FULL edition in April, and Redemption Cemetery Curse of the Raven HD in March. I have receipts for both. Recently I've had to download apps due to a reset. As usual when you buy an app you don't pay for it again if for any reason you need to download again.....WRONG! Apple charged me full price for both in my next invoice. I emailed to point out their mistake and they said that they were different apps, oh they were not free, oh they are not included as products that can be downloaded again, oh there is different type of apps you can/cannot download again..........
It got to the point I called them, 2hrs 40 minutes later, the technician on the phone, after many minutes of background music, told me that no one in customer service wanted to talk to me as they had decided I wasn't getting a refund, so they had no intention to talk to me. They said that The void, full unlock, is different from The Void Full edition....well it's the same, only diff is one is purchased from within the free version and the other direct! Also when I was in the process of downloading the iPad screen banner came on as said...this download is free as you have already purchased...yet Apple saw fit to charge.
Redemption Cemetery Curse of the Raven Collectors Edition, is somehow different from Redemption Cemetery Curse of the Raven Collectors Edition! As Apple charged me again for this also, considering the screen also said, this will be free as you have purchased already.
I am so disappointed that Apple quite obviously charged me twice for both, sent me several emails with stupid excuses why, then would not talk to me on the telephone, leaving me only with a member from technical services telling me they won't budge on the refund and gave me other excuses. I wonder if they do this with everyone, imagine how much money they make on the side. I am looking to take this further, it may only be $13, but it was stolen from my account.

Similar Messages

HT3702 Been charged for an app that said was FREE

I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19

Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
And/or have you made in-app purchases in it ?
If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT201304 I have been trying for two weeks to log into iTunes using my Bank of America Visa Debit card but no progress. Is it that iTunes does not use debit card, I only have a debit card and Not credit card, so does it mean I can't use iTunes .?

I have been trying for two weeks to log into iTunes using my Bank of America Visa Debit card but no progress. Is it that iTunes does not use debit card, I only have a debit card and Not credit card, so does it mean I can't use iTunes .?

I believe if you haven't already setup an itunes account, if you have access to computer with iTunes installed , you can create an iTunes account on that computer with no credit/debit card and then just buy iTunes cards at your local retailer to get credits.

TS1702 I am being charged for free app downloads

I have just bought a new iPhone 4s and after downloading free apps my phone kept taking me to the billing section. I deleted the apps and then restarted my phone. I have downloaded them again and I have just seen my bank account and I have been charged for the free apps. How do I get my money back after clearly being ripped off!!!

You should go to your account info in iTunes, log into your iTunes account, search for your purchase list and click on "report problem", or contact iTunes via Apple - Support - Express Lane -

HT4009 How can I find out what I have been charged for (in app purchases)

I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?

Hey Dafydd182,
Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

I have been charged for an app named minecraft 3 times that I didn't buy

I have been charged 3 times for an app minecraft I didn't download this app and shouldn't be charged for it

Does anybody else have access to your account and/or devices and might have bought it ? You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1702 I have been charged for an app. That I did not purchase. Bingo blitz was a free app and now I have been charged for it. How do I get my money back?

Hello I think I have put too much info in my question. I do however need help getting my money back. Thank you for your help.

There are a few apps with variations on 'Bingo Blitz' as their name, at least one of which is paid for and a couple of others, whilst free to download, then allow in-app purchases to be made within them (you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off').
If it's one of the free apps and you haven't made an in-app purchase within it then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Have been charged for an app that I don't believe I should of be charged for...who do I contact?

Who I contact?

You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why do I get message that Flash player is in use and can't be installed even though I have uninstalled it?

Using Windows7, attempting to install Flash Player version 17.0.0.134
I download the installer, specifically from the site for Firefox, and uninstall previous version and yet I get this message.
Have tried several times to update and now to do new install and it is impossible. I am without the previous version, which didn't work on
Firefox anyway, and now can't install new version. Please help.

Hi Norman,
lease try the following:
Download the uninstaller from Uninstall Flash Player | Windows
Download the Flash Player installer for Firefox, posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems section.
Run the uninstallerThis will remove all versions of Flash Player installed on the system except for the ActiveX Control for Internet Explorer
Reboot your system
Install Flash Player using the installer downloaded in step 2
After installation completes, launch Firefox, navigate to Flash Player Help and click the 'Check Now' button.
Results should indicate that you have the latest version, 17.0.0.134, installed.
Maria

Hi, I developed a web application using HTML5-Offline Application Cache mechanism. Inspite of deleting the cache as mentioned in the above steps, Firefox still maintains a copy of the page in it's cache. Also, a serious bug is, even though we delete all

== Issue
==
I have a problem with my bookmarks, cookies, history or settings
== Description
==
Hi,
I developed a web application using HTML5-Offline Application Cache mechanism. Inspite of deleting the cache as mentioned in the above steps, Firefox still maintains a copy of the page in it's cache. Also, a serious bug is, even though we delete all temp files used by Firefox, and open the previously cached page, it displays it correctly, but upon refreshing/reloading it again shows the previous version of the page maintained in the cache.
== Troubleshooting information
==
HTML5: Application Caching
.style1 {
font-family: Consolas;
font-size: small;
text-align: left;
margin-left: 80px;
function onCacheChecking(e)
printOutput("CHECKINGContents of the manifest are being checked.", 0);
function onCacheCached(e) {
printOutput("CACHEDAll the resources mentioned in the manifest have been downloaded", 0);
function onCacheNoUpdate(e)
printOutput("NOUPDATEManifest file has not been changed. No updates took place.", 0);
function onCacheUpdateReady(e)
printOutput("UPDATEREADYChanges have been made to manifest file, and were downloaded.", 0);
function onCacheError(e) {
printOutput("ERRORAn error occured while trying to process manifest file.", 0);
function onCacheObselete(e)
printOutput("OBSOLETEEither the manifest file has been deleted or renamed at the source", 0);
function onCacheDownloading(e) {
printOutput("DOWNLOADINGDownloading resources into local cache.", 0);
function onCacheProgress(e) {
printOutput("PROGRESSDownload in process.", 0);
function printOutput(statusMessages, howToTell)
* Outputs information about an event with its description
* @param statusMessages The message string to be displayed that describes the event
* @param howToTell Specifies if the output is to be written onto document(0) or alert(1) or both(2)
try {
if (howToTell == 2) {
document.getElementById("stat").innerHTML += statusMessages;
window.alert(statusMessages);
else if (howToTell == 0) {
document.getElementById("stat").innerHTML += statusMessages;
else if (howToTell == 1) {
window.alert(statusMessages);
catch (IOExceptionOutput) {
window.alert(IOExceptionOutput);
function initiateCaching()
var ONLY_DOC = 0;
var ONLY_ALERT = 1;
var BOTH_DOC_ALERT = 2;
try
if (window.applicationCache)
var appcache = window.applicationCache;
printOutput("BROWSER COMPATIBILITYSUCCESS!! AppCache works on this browser.", 0);
appcache.addEventListener('checking', onCacheChecking, false);
appcache.addEventListener('cached', onCacheCached, false);
appcache.addEventListener('noupdate', onCacheNoUpdate, false);
appcache.addEventListener('downloading', onCacheDownloading, false);
appcache.addEventListener('progress', onCacheProgress, false);
appcache.addEventListener('updateready', onCacheUpdateReady, false);
appcache.addEventListener('error', onCacheError, false);
appcache.addEventListener('obsolete', onCacheObselete, false);
else
document.getElementById("stat").innerHTML = "Failure! I cant work.";
catch (UnknownError)
window.alert('Internet Explorer does not support Application Caching yet.\nPlease run me on Safari or Firefox browsers\n\n');
stat.innerHTML = "Failure! I cant work.";
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729; .NET4.0E)
== Plugins installed
==
*-Shockwave Flash 10.0 r45
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Google Update
*4.0.50524.0
*Office Live Update v1.4
*NPWLPG
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object
Thanks & Regards,
Kandarpa Chandrasekhar Omkar
Software Engineer
Wipro Technologies
Bangalore.
[email protected]
[email protected]

We have had this issue many, many times before including on the latest 3.6 rev. It appears that when the applicationCache has an update triggered by a new manifest file, the browser may still use only its local network cache to check for updates to the files in the manifest, instead of forcing an HTTP request and revalidating both the browser cache and the applicationCache versions of the cached file (seems there is more than one). I have to assume this is a browser bug, as one should not have to frig with server Cache-Control headers and such to get this to work as expected (and even then it still doesn't sometimes).
The only thing that seems to fix the problem is setting network.http.use-cache to false (default is true) in about:config . This helps my case because we only ever run offline (applicationCache driven) apps in the affected browser (our managed mobile apps platform), but it will otherwise slow down your browser experience considerably.

HT1689 Who do I contact if I have been charged for something I haven't purchased?

I recently checked my bank statements and I have noticed at least on 5/6 occasions I have been charged for things ranging from £11 to £2.99, I have only purchased one book during the whole time I have used apps. Who do I contact to sort this out?

I'm not sure what 'I do to know what' means, but you can view the purchase history on yoru account via your comptuer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
If you don't recognise the charge, and nobody else has access to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201303 being charged for an app i did not buy

Has anyone been charged for an app they didnot buy?

Judging by the posts on here, yes. If it's happened to you then contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I had purchased a VIP subscription in starmakerstudios karaoke for a week. I don't know how to stop auto renewal. Even though I have deleted the app I am still being charged

Hey people please help me with my problem.
I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
Please help me out...

Hi Gerald,
Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

My husband gave me his iPod touch, even after resetting all settings, and even though I have a user name and password whenever I need to update apps it shows his previous user name, and is asking for his password. How do I fix that?

My husband gave me his iPod touch, even after resetting all settings, and even though I have a user name and password, whenever I need to update apps it shows his previous user name, and is asking for his password. How do I fix that?

dom59 wrote:
Ok, when I go into my Apple ID account, everything looks right. It does show my user name. It's only on the iPod that it shows my husband's previous user name, and it asks for his password. Everything in iTunes and my account looks right. The issue only seems to be with the actual device, iPod Touch 4th gen.
There is more than one way to access the Apps Store and the iTunes store. One is via iTunes on your computer, and the other is via the apps on your iPod.
Just because you are logged in on your computer does not mean you are logged in on your iPod.
The reason your husband's user name comes up is because he was the last one to log on. You can change that by going to Settings>Store. Tap the Apple ID, Tap Sign Out, Tap Sign In, Tap Use Existing Appel ID, enter your e-mail address and Apple ID password, and tap OK.

TS1702 I've been charged for two apps from Big Fish twice. Once on original purchase then again on download due to reset. Apple have refused refunds and to talk to me, even though I have ALL receipts. These are IDENTICAL items and editions of the items.Th

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