TS3297 When I purchase a whole album why am I unable to play some of the songs? I get a prompt telling me to authorize my computer which I have already done.
Why do I keep getting prompted to authorize some songs when I have purchased a whole album? For example I purchased Return to Cookie Mountain and can only play 5 of the 12 songs. When I try to play the other 7 songs I get a prompt to authorize the computer which I have already done.
When I try to play the other 7 songs I get a prompt to authorize the computer
If only some of tracks from the album are prompting you to do that, that suggests that the tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
Similar Messages
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I bought an album and all the songs play except for the first one. It keeps telling me to authorize my computer to play this song. None of the above helped me. Is there any other solution?
petrou74 wrote:
... None of the above helped me. Is there any other solution?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
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I don't like the itunes site at all....find it very difficult to find and purchase from!
Any suggestions....would be great...thank you!Hi karenlc5,
Without actually seeing what you're seeing and from the information provided, I think this article may help:
How to browse and buy content from the iTunes Store
http://support.apple.com/kb/ht1879
You can purchase directly from this area by clicking the Buy button next to any item, or you can add the item to your Wish List.
The word 'BUY' may not be present depending on the screen you are on, but clicking the price should work the same.
Cheers!
- Ari -
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Hello there, Paso Kid.
The following Knowledge Base articles provide some assistance with locating content in your iTunes Library:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
and
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you have already reviewed those steps and still cannot find the songs you purchased from iTunes, delete the songs and download them again using the information in this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thanks for reaching out to Apple Support Communities.
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Pedro. -
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Edit the list the comes up when you go to the Window menu and select "Previous Recipients".
charlie -
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in remote app click on the
lower left corner on the text
top of the context menu click devices
choose the appletv rather then your shared lib in the list
if you are trying to view a movie that is located on your ipad on your tv using the appletv then
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Hello, Cookson10.
The following Knowledge Base article offers up some practical steps and information for downloading your past purchases:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
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You can try manually downloading them:
1. Open iTunes and click on "Store"
2. Click "Purchased" in the top-right
3. Find the Album you need to compete and click the cloud next to it. -
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See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
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My iphone showed an app it recommended I download to update my phone, which I did.
My phone then switched off and showed a picture asking me to plug into Itunes, which I did. It then directed me to update my phone which took over 2 hours.
My phone still shows the diagram asking me to plug into itunes and it won't work! I have tried switching it off holding both the top and bottom buttons however the same picture remains and my phone is inoperable.
The error message on Itunes came up as error 3194 and guided me to this site.
I'd really appreciate any help in getting my phone working is anyone has experienced this before?
Thanks.
LouiseHi Shelley1284,
If you are having issues restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
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