TV Show download doesn't play - how to get help

Hi,
If anyone can offer advice it would be great - iTunes 9.2 on a MacBook Pro with OSX 10.6.4. I purchased Iron Man: Extremis motion comic and the 6th episode will not play. No video or audio. So I tried to report the problem as stated in the support docs (Store menu -> View my Account -> Purchase History ->Report Problem -> click the Report a problem link on the item that doesn't work).
The problem is that instead of getting the form to report the issue iTunes just opens my browser to the iTunes support page. I never get the form to fill out. How the can I report an issue with this behaviour preventing me from ever seeing the form.
Anyone suggest what I should do next? Thanks!

On the itunes support page and select the heading that most fits you situation until you see the "E-mail us" button.

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