Two rubber feet have fallen off my macbook pro ..... i have tried online to have them replaced under apples back replacement programme but whe i enter the serial number i am told i dont qualify for this programme, but no reason is given.....?

I own a 15" macbook pro, purchased in mid 2010. Two of the rubber feet have recently fallen off and while researching how to replace them i discovered Apple have a "replacement back programme" for just such a problem. I entered the serial number in their website and was told i do not qualify for said programme.....No reason given at all.......although they state that macbooks bought at the time i purchased mine should qualify.....any ideas ????

Call Apple Customer Relations - 1-800-767-2275. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!

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Two rubber feet have fallen off my macbook pro ..... i have tried online to have them replaced under apples back replacement programme but whe i enter the serial number i am told i dont qualify for this programme, but no reason is given.....?

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