Unable to send alerts to External users

Hello,
We've implemented SharePoint 2013 for internal and external domain users. We setup all users in our AD but the external users have their own company email addresses. Now, all of our users i.e. Internal DC users and External DC users can access and perform
their work on SharePoint portal. However, External users are unable to receive any alerts.
Any idea?
Thanks in advance!
Regards,
Sohaib Khan

Hi Sohaib,
Any updates?
From your description, alerts work well on internal users while external users won't get email alerts.
Since emails from SharePoint are sent via SMTP server, such as Exchange server. Not sure what SMTP server you are using integrated with SharePoint server. The issue might occur to two stage: one is if the alert is triggerred by SharePoint side, another is
that if the email is sent via SMTP server.
As alerts could be sent to internal users. Then I'd recommend you firstly troubleshoot if SMTP server works well for exteranl users.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

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