Unable to set out of office on Outlook 2013

when i click on Automatic Replies (out of office) i get this error "your automatic reply settings cannot be displayed becausethe server is currently unavailable. Try again later.
When i do Test E-mail Autoconfiguration i get this reponse
Autoconfiguration was unable to determine your settings!
I belive OOF isn't working because of autodiscover issue.
https://OWA_URL/Autodiscover/Autodiscover.xml
xml version="1.0" encoding="utf-8" ?>
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="11:09:28.7811659" Id="2346168337">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData
/>
</Error>
</Response>
</Autodiscover>
Please help

Hi,
Please have a look at the following link and check if it helps:
Your Out of Office settings cannot be displayed
Since this issue is more related to the Exchange server side, it's better to post your question to the Exchange forum for further assistance:
http://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
The reason why we recommend posting appropriately is you will get the most
qualified pool of respondents, and other partners
who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

Setting Out Of Office from Outlook not working with exchange 2010

Hi
We have an exchange 2010 server with 2 load balanced CAS server and Mailbox servers in a DAG. We have a few domain
names accepted (will call it firstdomain.com and seconddomain.com) but only one is in certificate (firstdomain.com).
The issue is - when user with default email @seconddomain.com try to set “Out Of Office” from outlook (2010 with all service
packs and updates) he is getting “ Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later” where
setting it from webmail works fine and setting it from outlook for users with @firstdomain.com reply address works fine.
we have both internal and external urls for all virtual directories set to external
host address (https://mail.firstdomain.com
  etc). All the users are on intranet with local ip subnets (sites connected via vpns ), all the routing is in place and DNS points to correct ip addresses.
Autodiscover works fine (tested in outlook ) and giving correct address for OOF link
( https://mail.firstdomain.com/ews/exchange.asmx)
wich opens fine if entered into address bar in IE so its NOT AN AUTODISCOVER issue .
I enabled logging in outlook and thats what I am getting in there:
We have an exchange 2010 server with 2 load balanced CAS server and Mailbox servers in a DAG. We have a few domain
name accepted (will call it firstdomain.com and seconddomain.com) but only one is in certificate (firstdomain.com).
The issue is - when user with default email @seconddomain.com try to set “Out Of Office” from outlook (2010 with all service
packs and updates) he is getting “ Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later” where
setting it from webmail works fine and setting it from outlook for users with @firstdomain.com reply address works fine.
we have both internal and external urls for all virtual directories set to external
host address (https://mail.firstdomain.com
  etc). All the users are on intranet with local ip subnets (sites connected via vpns ), all the routing is in place and DNS points to correct ip addresses.
Autodiscover works fine (tested in outlook ) and giving correct address for OOF link
( https://mail.firstdomain.com/ews/exchange.asmx)
wich opens fine if entered into address bar in IE so its NOT AN AUTODISCOVER issue .
I enabled logging in outlook and thats what I am getting in there:
1600       0x49763D20        02/02/15 16:50:44
+++++++++++++++++++++++++++++++
1600       0x49763D20        02/02/15 16:50:44
OWINHTTP SEND HTTP REQUEST BEGIN
1600       0x49763D20        02/02/15 16:50:44
Profile=Outlook
1600       0x49763D20        02/02/15 16:50:44
  [email protected]
1600       0x49763D20        02/02/15 16:50:44
URL=https://mail.firstdomain.com/ews/exchange.asmx
1600       0x49763D5F        02/02/15 16:50:45
GetLastError=0; httpStatus=401.
1600       0x49763D5F        02/02/15 16:50:45
OWinHtpp disabled auth schemes:
1600       0x49763D5F        02/02/15 16:50:45
<NONE>
1600       0x49763D5F        02/02/15 16:50:45
OWinHtpp supported auth schemes:
1600       0x49763D5F        02/02/15 16:50:45
Negotiate
1600       0x49763D5F        02/02/15 16:50:45
NTLM
1600       0x49763D5F        02/02/15 16:50:45
Basic
1600       0x49763D5F        02/02/15 16:50:45
OWinHttp attempting Auto-Negotiate with Desktop Credentials.
1600       0x49763D5F        02/02/15 16:50:45
OWinHttp USING pcreds->dwAuthScheme:
1600       0x49763D5F        02/02/15 16:50:45
Negotiate
1600       0x49763D9D       02/02/15 16:50:45
GetLastError=0; httpStatus=500.
1600       0x49763DAD       02/02/15 16:50:45
OWINHTTP SEND HTTP REQUEST END
1600       0x49763DAD       02/02/15 16:50:45
Last thing - we are using proxy server and with proxy off it works fine although all
possible exchange server hosts/domains/ip addresses excluded from proxy.
Aside from obvious question - what can be wrong and what to test next, another question
is - how can I check/monitor setting OOF on server side (log files etc)?
Last thing - we are using proxy server and with proxy off it works fine although all
possible exchange server hosts/domains/ip addresses excluded from proxy.
Aside from obvious question - what can be wrong and what to test next, another question
is - how can I check/monitor setting OOF on server side (log files etc)?
Thanks

Hi,
According to your description, I understand that Outlook client with second domain name cannot use OOF setting and get an error “Your Out of Office settings cannot be displayed, because the server is currently unavailable.” However OWA works fine.
If I misunderstand your concern, please do not hesitate to let me know.
I want to double confirm whether all account or some special user experience this question.
Would you please try to reconfigure Outlook profile in other Computer, Outlook version and return the results?
If this issue only appeared on Outlook 2010, please refer to below link to troubleshooting:
https://support.microsoft.com/kb/2596516?wa=wsignin1.0
Please try to run ExBPA to test OOF to get more details about this question. Additional, I find a similar thread about your question, for your reference:
https://social.technet.microsoft.com/Forums/exchange/en-US/81ebc1de-c899-4097-b224-a0e4b33e4162/users-cant-open-out-of-office-assistant
Best Regards,
Allen Wang

Users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply

Hi All,
Please help me.
I have an issue where users are not able to use Outlook 2010 to view free/busy information and cannot set Out Of Office automatic reply. But they are can set Out Of Office automatic reply from OWA. My exchange server is Ms Exchange 2010.
The test E-mail AutoConfiguration failed with this error:
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12175; httpStatus=0.
Autodiscover to https://mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
GetLastError=12007; httpStatus=0.
Autodiscover to https://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x800C8203)
Local autodiscover for mydomain.com starting
Local autodiscover for mydomain.com Failed (0x8004010F)
Redirect check to http://autodiscover.mydomain.com/autodiscover/autodiscover.xml starting
Srv Record lookup for http://autodiscover.mydomain.com/autodiscover/autodiscover.xml Failed (0x80072EE7)
Srv Record lookup for mydomain.com starting
Srv Record lookup for mydomain.com Failed (0x8004010F)
Any idea?
Thanks,
Pieter

OK.
Please follow this step.
1. As you said you are in coexistence step , so for now all endpoint already point to Exchange 2010 right?
2. Check legacy owa redirect that you already configure
3. In Exchange 2010 , Make sure that you already configure "Autodiscoverinternaluri" by this command set-clientaccessserver -identity "servername" -autodiscoverinternaluri
https://autodiscover.domain.com/autodiscover/autodiscover.xml. and don't forget to create autodiscover record in DNS
4. in Exchange 2010 , Make sure that you already configure "EWS" path by this command set-webservicesvertualdirectory -identity "XXX\Default web site name" -internalurl
https://yourinternalurl/EWS/Exchange.asmx -externalurl https://yourexternalurl/EWS/Exchange.asmx
5. don't forget to replicate freebusy from Exchange 2003 to Excahnge 2010 via public folder.
You error look like client cannot get autodiscover process please check it again.

Exchange 2013 - OWA "Something Went Wrong", Out of office in Outlook "Server unavailable"

Hi,
We have a new deployment of Exchange 2013 CU2 V2 running on a Windows 2012 server. Everything has been running without issues and then without any real clue to why, we are now getting an issue where OWA says "Something Went Wrong" after processing
your login, (it appears to process the login as if I type in incorrect details it tells me the password/username is wrong).
At the same time we have also lost the ability to run the Out Of Office in Outlook which comes back saying the server is not available and we can't seem to share calendars correctly either. (Can set Out Of Office via the Management Shell without issues).
When running a Get-Serverhealth on the OWA.Protocol it tells me the OWASelfTestMonitor is unhealthy.
I've tried re-creating the OWA, EWS Virtual Directorys and also the autodiscover but with no effect. I've also restarted the server.
Outlook 2013 and mobile phones are working fine on the server and the Exchange Admin Centre is also working without issues.
I am getting tempted to apply CU2 again to see if this sorts it but don't really like doing this on a server with 50 live users on it...
In the eventlog I can see lots of the 2 errors listed below which seems to line up. (System Log and Application Log seem to be clear of other errors or warnings.)
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 04/11/2013 11:25:00
Event time (UTC): 04/11/2013 11:25:00
Event ID: 2fcdb9112c794b63a9ea9577a23e4603
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/2/ROOT/owa-411-130280378905273269
    Trust level: Full
    Application Virtual Path: /owa
    Application Path: C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\owa\
    Machine name: SERVERNAME (I altered this for post)
Process information:
    Process ID: 9648
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
Exception information:
    Exception type: HttpException
    Exception message: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
Lots more code.......
AND
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 04/11/2013 11:24:24
Event time (UTC): 04/11/2013 11:24:24
Event ID: 2586a044b2d74b97a1095aec478bf4ae
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/2/ROOT/EWS-668-130280378564324526
    Trust level: Full
    Application Virtual Path: /EWS
    Application Path: C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\exchweb\EWS\
    Machine name: SERVERNAME (I have changed this for post)
Process information:
    Process ID: 9840
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
Exception information:
    Exception type: HttpException
Exception message: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
lots more data...

Hi Angela,
I can't see any re-directions on the website and have certainly not set any intentionally. I did try installing the Remote Web Gateway on the server and then found that it doesn't work on an exchange box and removed it but the server was working after
this.
The HTTP Redirect in Default Web Site is not showing anything set and the same for the Back End.
The bindings on the default site all look normal with;
http     80   127.0.0.1
https   443 127.0.0.1
http     80    *
http    443   *
The same is mirrored in the Exchange Back End site but with ports 81 and 444.
Running the Outlook auto configure just using Autodiscover all looks good with the URLs listed all pointing to (http)://mail.mydomain.co.uk/whatever... and the log says Autodiscover to (https)://mail.mydomain.co.uk/Autodiscover/Autodiscover.xml Suceeded
(0x00000000)
But, if I type in the OOF address of (https)://mail.mydomain.co.uk/EWS/exchange.asmx I get a login prompt but once user details are entered I then get;
'.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.]
   System.Xml.XmlTextReaderImpl.Throw(String res, String[] args) +163
   System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() +7572550
   System.Xml.XmlTextReaderImpl.ParseDocumentContent() +62
   System.Xml.XmlReader.ReadToFollowing(String name) +112
   Microsoft.Exchange.Data.ApplicationLogic.Extension.KillBitHelper.ReadKillBitXmlContent(XmlReader reader, Int32& refreshRate) +185
   Microsoft.Exchange.Data.ApplicationLogic.Extension.KillBitHelper.TryReadKillBitFile(Int32& refreshRate, DateTime& lastModifiedTime) +710
   Microsoft.Exchange.Data.ApplicationLogic.Extension.KillBitTimer.Start() +202
   Microsoft.Exchange.Services.Global.Application_Start(Object sender, EventArgs e) +975
[HttpException (0x80004005): '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +12864205
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +175
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +304
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +404
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +475
[HttpException (0x80004005): '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +12880948
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +159
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +12722137
Really wishing I had installed Exchange 2010 at this point!! Just can't see why its not working :(

Set iCloud as default in outlook 2013

Hi,
I like to set iCloud as default in outlook 2013 (Windows 8.1 x64)
The big issues are the contacts and appointments.
How can I use those as default?
Is there an upgrade of iCloud software being developed, or is there a workaround I can use instead?
With best regards,
g

Unfortunately, you can't set iCloud as your default. You can, however, change the default address book in Outlook to access your iCloud contact list when addressing email, as explained here: http://www.msoutlook.info/question/262.

Office 365 Outlook 2013 client not displaying embedded HTML graphics in message body

I am using Office 365 Outlook 2013 client for Gmail and my Service Provider e-mail through POP/ SMTP configuration.
The e-mail message is not displaying the embedded HTML graphics.
How I can I get it to display the embedded graphics?
I have no problem when I was using Outlook 2007 client, when got this problem after I started using Outlook 2013.
Please helps.

Thank you for sharing your solutions and experience here. It will be very beneficial for other community members who have similar questions.
Tony Chen
TechNet Community Support

Unable to send email POP3 email from Outlook 2013 unless signed on as local admin

Windows 7 Outlook 2013
I recently upgraded from Office 2010 to 2013. For several weeks everything ran smoothly but a few days ago I noticed that my Verizon POP3 account was unable to send mail - items just sit in outbox. I have deleted/added the account and the profile
multiple times, this will solve the problem for a few days but then it returns again. I discovered that if I run Outlook as an administrator the mail will send without a problem. I have checked permissions on the pst file and do not see any issues.
Sometimes but not always I receive a message on the POP3 send that there was no network connection check mode. The send test message in the account set up never has a problem - it's only the periodic Outlook sending and receiving when the problem occurs.
Any ideas?
Thanks.
enagy

Hi,
Since the problem could be be solved for a few days by deleting/re-adding the profile and the account, the problem may be related to the .pst file. When the problem comes back, run Scanpst.exe to repair the. pst file, will the problem be fixed again?
Learn how to use Scanpst.exe:http://support.microsoft.com/kb/272227/en-us
We can also assume there are other programs that are interacting with the .pst file, reboot and disable the possible programs to test if this makes a difference.
If you're disconnected, you'll also need to check the network cable, try restarting your computer, or contact your Internet Service Provider or your system administrator. This implies the issue may be related to the anti-virus program or the firewall settings,
which may be scanning the outgoing emails from Outlook. We can disable them temporarily to send the emails again, check if this helps.
Regards,
Melon Chen
TechNet Community Support

Unable to configure multiple Exchange accounts in Outlook 2013

This is a complicated issue so I will try to describe it the best I can.
I have a client with two SBS servers for two different organizations in two different locations. Each server handles completely different domains. Let's call them A and B.
The issue is this...using Outlook 2010 or 2013 on clients at location B, I can configure Outlook for the users mailbox on server B just fine. Some of the users at location B also have mailboxes on server A. When I add a 2nd Exchange account for
the users mailbox on server A, things get weird.
Sometimes, when I start Outlook after adding the 2nd Exchange account, Outlook will show only one mailbox, but it is incorrect. The top level will show it is a mailbox on server B, but it contains email from server A. When this happens, email
actually transfers from one mailbox to the other. I have to close Outlook quickly before things get out of hand. About a year ago, I determined that if the user has the same username and password for their mailbox on server A and server B, this would
cause the problem. So I changed the users' username on server B and it seemed to work with Outlook 2010.
Now, a year later, we have a new user with Outlook 2013 with a mailbox on server A and server B, who works in location B. I setup Outlook 2013 with mailbox B and it's fine. I add a 2nd Exchange account for mailbox A to their Outlook Profile,
and when I launch Outlook, it shows both. BUT, the mailbox A has nothing in it, and the status shows "This folder has not yet updated. CONNECTED". Mailbox B shows "All folders up to date. Connected to Microsoft Exchange".
Also, existing email from mailbox A starts showing up in mailbox B. If I go into mail account settings, I get the "Outlook is using temporary mailbox" dialog, meaning something has moved. If I look at the two accounts, both look
to be using the same OST file, even though under data files, there are two OST files, one for each mailbox account. If I delete the 2nd Exchange account (A), Outlook works again for the single mailbox on server B.
I've tried configuring the accounts without cached mode, but that doesn't work either. Mailbox B had a delegate account (Full access permissions) to another account on server B, but I have tried removing that also, but no change.
I cannot figure out why I cannot have two Exchange accounts, one from each server (A and B) in Outlook 2013/2010 at the same time.
HELP!
Thank for any ideas. I hope I haven't made this too confusing. One last thing...when I add the 2nd Exchange mailbox, I authenticate with the username on server A with domain\username and their password. The authentication seems to be accepted
fine and without error. I have also tried configuring the 2nd account using "automatic" instead of configuring manually. Same problem.

OK, I have done some more testing as you suggested. I created yet another new profile with just mailbox A. When I start Outlook, I see the users mailbox, plus a mailbox that the user has been given Full Permissions to (a delegate?). There
is one more mailbox that this user has full permissions to, but it did not auto-add itself, so I added the mailbox through the account properties. Now, all three mailboxes at location A are in Outlook (users mailbox and 2 delegate mailboxes). In
Outlook, on the left, has at the top the users main mailbox, and then below it are two other "branches" for the delegate mailboxes. I did NOT use cached exchange mode, btw.
I quit Outlook and edited the profile, adding another exchange account for the users mailbox at location B. I did a "check-name" and authenticated OK.
I launched Outlook, and the same (wrong) thing happens. On the left pane of Outlook, at the top, it shows it is the users mailbox at location B (the main branch says Mailbox name -- location B), but all the folders and content are from mailbox at location
A. Outlook has mixed it up, and it is at this point that email starts moving between mailboxes, so I quit Outlook quickly. It did show the two delegate mailboxes from location A, but there were just three "branches", and nowhere is there
the real mailbox B.
Can it have anything to do with the fact that these accounts have delegates (or are given full manage permissions to other mailboxes on the server)??
UPDATE: I just determined something. When looking at the Outlook email accounts dialog, for each account it shows the default delivery location. For the first account (location A), it shows:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
When I add the users mailbox for location B, it shows:
"Selected account delivers new messages to the following location: usersemail@locationB\Inbox".
However, when I start Outlook, and see that things are wrong and quit, I go back into the accounts dialog, and BOTH accounts are set to deliver to the SAME location:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
So now, the 2nd exchange account has changed it's location to deliver to mailbox A instead of B.
Crazy stuff.

Getting unknown error 0x8004011c. when trying to set up email account in Outlook 2013 with a Domain

Hi all
The title basically states the problem - Outlook 2013 wont set up with a Domain. This only seems to affect Windows 8.1 pro, Win 7 Pro has no problems. If I log on to the computer itself (not the domain) Outlook runs no problem
If anyone has any ideas I would be most grateful
Thank you
Fionnbarr

Hi Fionnbarr,
When you say "...with a Domain", do you mean login to the computer with a domain user account?
Does this happen on all your Windows 8.1 clients? What's the error message in full? At which exact step will you get this error?
So you have observed that "This only seems to affect Windows 8.1 pro", it could be an issue with this specific system. I would suggest we first check for Windows updates and install any available ones, then try again.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Adobe Reader X and XI slow when emailing an attachment out of Reader to Outlook 2013 32bit

I have two new Lenovo 64bit computers with 32 bit Outlook 2013. It takes over 45 seconds for the compose email to pop up when I attach a file or send a file through Adobe Reader (Depending on version). I've tried the current version of X and XI. Uninstalled and reinstalled both versions and also the Microsoft Office 2013 package. It has to be something to do with Reader because other applications attach the email just fine. I've exhausted my options and I am unable to find anything searching online. I've found a few older discussions and none of those solutions have worked. Any help would be great.

Hi all,
I found a workaround the problem I was describing.
Apparently Adobe has implemented something called Protection Mode
for a description see this link :
http://kb2.adobe.com/cps/860/cpsid_86063.html
The workaround (I call it a workaround because you have to disable this new Security measure)
is to do the following: Open Adobe Reader X --> Go to Edit --> Preferences in the menu --> General --> un-check "Enable Protected Mode at Startup"
Then you will have to click Continue and restart Adobe Reader for the change to take place.
Now this is only a workaround as it disables all of the new Protected Mode security features so please keep that in mind.
Hopefully adobe will address the Outlook integration piece so that the Printing script will be allowed to open and close Adobe like in un-protected mode...
Hope this helps others who have been searching for a workaround...
Kevin.

Office 365/Outlook 2013 Shared Mailbox Sent Items Problem

I've only been able to find an answer for this problem for Outlook 2010, and that doesn't work for 2013.
I'm trying to make the sent items for a shared mailbox save to the sent items of that mailbox, not my mailbox. I got the deleted items to finally work, I just need to get the sent items to work now.
I've read about this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Conversations
But I don't have the conversations folder, should I make it?
I've also seen this:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences\DelegateSentItemsStyle
But that doesn't seem to work with Office 2013.
Any ideas?
Thanks

We have the same problem with a client. We are using Office 365 with Outlook 2013 on a RDS Windows Server 2012 R2. I can't find the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
folder in the registry. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ is as far as it gets.
Even when we sent from the Office 365 online mailbox and fill in the from address, the sent mail is stored in the sent items folder from the user instead of the shared mailbox.
I've searched everywhere for a solution, but I haven't found one yet.
Regards,
Steve
If a key does not exist, you need to add it - Outlook doesn't create keys it's not using. :)
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Unable to sync Mail/Calendar/Contacts with Outlook 2013

I'm using the latest version of iCloud Control Panel to sync with Outlook 2013 on Windows 8, but I don't have the option to. Where there should be a checkbox on the Control Panel for Mail, Contacts, Calendars etc. there is just a message saying that these are 'available at iCloud.com'. I've searched through iCloud.com and can see no way to change this. I have uninstalled and reinstalled the Control Panel, with no effect. I have checked Outlook Add-in management and the iCloud Add-in is active.
Does anybody have any idea what's happening?

I Installed office 2013 64bit on W8 64bit with icloud 2.1.1 (2 email account as imap) and everything works ok !
also with office 2010 64bit on W7 64bit.
Bye.

Office 365 - outlook 2013

Hi,
When pulling cached exchange back to all time with a user with a large mailbox it freezes on updating sent items (what im trying to get into)
Have recreated the profile etc..
Tried to 'view more with exchange' which it still freezes on updating, loading the it using the OST only goes back to 02/11/2013 (where it is stuck)
Any suggestions would be great

Hi,
As you mentioned it's a large mailbox, may I know how large it is?
Go to FILE -> Info -> Cleanup Tools -> Mailbox Cleanup -> View Mailbox Size -> Server Data tab, check what's the Total size.
If you are using Outlook 2013, the data file size can be as large as 50 GB, if your mailbox is larger than this, I suggest you not select "All" in the Sync Filter. Instead, please only sync recent emails. Or switch to Online Mode which doesn't
require a local data file to sync.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I can't set up sky email on Outlook 2013 running on Windows 8. I have followed the help

I have followed the help section guidance for Outlook 2010 and double checked the settings are correct. I get the following error message
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 Transaction failed : Cannot send message due to p
- please help me!

HiI run outlook 2013 on windows 7 set up as follows: page 1type in your email address and your sky email password then click nextpage 2check the manual set up box then click nextpage 3check the 'POP or IMAP' then click nextpage 4In the incoming section add pop.tools.sky.com in the outgoing section add smtp.tools.sky.comIn username put your full sky email addressIn password put your sky email passwordtick box to remember password
tick box to require login using Secure password Authentication (SPA)
UNCHECK the Test Account settings
Click on More settings buttonOUTGOING SERVER TAB
tick my outgoing server (SMTP) requires Authentication
check use same settings as incoming mail server ADVANCED TAB
Incoming server change setting to 995
tick box for encrypted connection SSL
outgoing server change settings to 465 In the drop bx for encrypted connection add SSL adjust the delivery settings to your usage
Tick the test box
Click next
you should be good to go!

Unable to set up email account on Outlook

I have set up some new email accounts on my website and i tried to create an account on Outlook, but it's not working. I have tried just about everything. Is there anyone who has setup email accounts from BC on Outlook? Please can you send me a guideline or tell me if there is something specific I must do.
Thank you
Alfred
[email protected]

Hi Alfred,
You can follow the steps on following link:
http://kb.worldsecuresystems.com/925/cpsid_92506.html
If it does not help, please try to login to webmail of your site. To access webmail the link would be mail.sitedomain.com where sitedomain would be your site's domain that you have setup in Business Catalyst.
If you cannot login to webmail or link does not work please contact us via chat so that we can assist you in this regards.
Gaurav Aggarwal

Unable to set out of office on Outlook 2013

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