Unifier For BW

Hello All,
Can any please list out the necessary steps for installing the unifier for BW?. We are on EP 6.0 SP2.
Thanks
Pradeep

Hi Pradeep,
I assume since you are asking about the BW unifier, you have the unification server already installed. I'm not sure where the BW unification documentation is for EP6 SP2 but since the unification server is the same as in ep5, you can use the documentation from there.
Go to http://service.sap.com/nw-ep. On the navigation panel choose the following path.
Media Library > Documentation & More > EP5.0 > Installation, Upgrades & Patches > EP5 SP6 Roadmap >Installation, Upgrades & Patches.
You will find the zip download with the installation guides. Download it. In there ther is a PDF called Install_BW_v2. That is the unifier installation guide.
Have fun
John

Similar Messages

Unify for Cisco UCCX

Has anyone worked with Unify for Cisco UCCX? if yes, please provide pro and con on the product. I am checking on outbound campaign dialer options and see what would best fit client's requirements. I have tested outbound on UCCX, but it does not have all the requirements on client's wish list.
Thanks.
Dat Pham

Hi Marco-
Take a look at the UCCX 9.0.2 Administration Guide under the ASR and TTS in Unified CCX section:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/UCCX_Admin_guide_902.pdf
UCCX Configuration Guides:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html
DJ

Unifiers for drag & relate with oracle forms application

Hi All,
Is it possible to do drag & relate functionality in the portal with oracle forms application?? Is there any unifiers already available for drag & relate functionality with oracle forms application ?? If yes, then can anyone share the information.
Regards
Moses

Hi Moses, you can use D&R with querys in Oracle using query iviews.
You can find a lot of information in:https://www.sdn.sap.com/sdn/ep.sdn?page=unification_welcome.htm
Regards.

Drivers for printers I don't have

I seem to be having a different problem than most. My printer works fine and has the current driver. Unfortunately I also have about a dozen drivers installed on my computer for printers I don't own and never have. I can manually uninstall all the drivers and they return the next time I plug in my printer. This wouldn't be an issue except at start up my computer spends an inordinate amount of time updating drivers for machines it never finds. Then, about once a day, I get one of those irritating warranty update notices for a printer I don't have. Each one has a different expiration date too.
This question was solved.
View Solution.

David,
Welcome to the HP Community Forum.
That is just plain odd.
I am inferring from what you say that you are indeed uninstalling the unwanted printer software programs you do not want from Programs and Features, yes?
Some ideas...
Create a Restore Point:
Restore Point XP OR Create a Restore Point – Win7 OR Create a restore point Win8
Next:
If you have not already done so:
Control Panel > set icon view > Programs and Features >
Scroll down, find the Printer program(s) you do not want > Right-Click on the program > Uninstall
Next:
See the following:
Pop-up Messages – HP UPdates
Set it the Updates to Notify and then >> Switch off the Updates, that is, set the timeframe to "Never".
Be sure you Restart / Reboot the system after the changes...
==========================================================================
And, if still no joy...clear the device manager and then reinstall the printer software.
If you are using a Notebook:
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
ELSE, if you are using a Desktop computer:
Close all your programs and shut down the computer
Disconnect USB drives, speakers, other unnecessary devices
Unplug the computer for thirty seconds
Connect the power (plug in)
Reconnect devices
Start / Boot the computer and log in
Reminder: This Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next:
You might reinstall the main printer software, that is, install the Full Feature Software for the printer that you DO have:
Install Full Feature Software – Printer
===========================================================================
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Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

A Request - Release a Windows 10 Unified SDK!

I have personal libraries and tech going back almost ten years with Visual Studio.
I love them all dearly and they do amazing things for me.
I have a fear, however: that I won't be able to port them to Windows 10 properly when the time comes, because I know so little about Windows 10's overall SDK - the best I can find is this Win10 Tech preview. http://blogs.msdn.com/b/chuckw/archive/2014/10/03/windows-10-technical-preview.aspx
Will the overall One initiative that is part of the 10/XB1/Surface unification strategy include a unified SDK? It would be really great if Microsoft provided some kind of universalist thin wrapper over at least the following technologies (and I encourage
others to name other essentials) - the One SDK, if you will.
DirectX
DirectShow
A unified audio solution (preferably with mixer functions, effects functions, and easy sound synthesis)
Windows Forms and Windows Phone XAML screens (a unifier for these would shave weeks off my dev times)
An integrated SQL solution
HLSL (any chance of supporting it on upcoming Windows phones?)
(PS: I know XNA isn't being supported going forward, but it does still work on 8. I have a lot of cool tech from that which could use a C# successor strategy too, including dozens of custom shaders I'm willing to contribute to an overall repository
for Windows 10 display tech.)

Best practice would to be avoid what is declared legacy today (WinForms and XNA, for example).
As for what will be available, I can't say more than what's in the news. Sorry.
Visual C++ MVP

Support for generic classes

hi,
i m using creator 2 update 1, it does not support generic classes.
it says use source 1.5 for generic classes.
please tell me how to solve this problem
thank you

Well, not necessarily true... Most of the latest graphics cards work off of a common core, which is named depending on its maximum tested performance and on how many pipelines passed quality checks.
Thus a 7300 is fundementally identical to a 7800, except that it uses fewer fragment/vertex pipelines and is clocked lower. This is done either artificially by disabling parts of the GPU, or if when they fail quality control.
Either way, the drivers are the same, and have been unified for a long time for the entire product line. In fact if you look at the drivers for the card in yoru computer you will see they are more then likely for a different chipset. My MBP claims the drivers are for a X1000, even though the card is a X1600.

How come the driver for the validiy sensor has an older version but newer release date

Can someone please explain why the driver for the finger print reader has an older date but a newer version?
The one on HPs website := Driver Version 4.4.234.0 and Driver Date 24/09/2012.
Yet the one on my P.C. := Driver Version 4.5.235.0 and Driver Date 22/07/2009.
Is it worth updating or not?
I can't seem to get the add-on working on I.E. 11.0.3
Any advice appreciated.

Spyke,
Welcome to the HP Forum.
Short Answer:
If you are running the same version of the Operating System that you were running when the driver was installed, then it is likely your driver is fine as it is.
Based on your Example:
If you have upgraded your Operating System, and you are using Windows 8 or Windows 8.1 AND your system is among those supported by the "newer" driver, then you should upgrade.
Long Answer:
There are several Validity Sensor Drivers of this same revision - in the case of sp58869 , the driver has been issued as a compatible driver for the HP Envy M6 for both Windows 8 and Windows 8.1. The change might have required additional supporting libraries used with the driver and did not require changes to the driver software itself.
You didn't say which computer model you have nor the version of Windows you are running.
It is true the specific driver within the version class might make a difference if you have updated your Operating System since your own driver was issued for your computer.
It is true that reinstalling a "same version" driver can help if the driver on your system is corrupted. Driver corruption is normal to some extent -- leave a driver on a Windows computer long enough and one or two of the zillions of instructions can corrupt, links can be lost; data can become unstable due to library changes or registry errors.
Drivers control hardware. The fingerprint driver only controls the fingerprinter.
Software provides a means for the user to interact with the computer in an organized environment.
===========================================================================================
Sometimes a perfectly good driver can "look bad" -- certain data persists from boot to boot. This is normal and the fact that some data is immediately available at boot means the computer starts up faster and that the Operating System is available sooner to the user of the computer.
When things in the boot-to-boot instruction set get tangled, then things may stop working: TouchPad, mouse (external), fingerprint software, maybe even the keyboard. The login data profile for the user account may not set up properly.
Driver Reset / Clean-the-cobwebs off the computer:
Close all your programs and Shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook
Boot the computer and log in
Next...
If Internet Explorer 11 is a recent update from a previous version, and even if this is not an upgraded IE issue, it is important that you be running the most recent version of your fingerprint Software.
I am assuming a lot here -- including that you are running HP SimplePass Version 6.x.
Continuing that line of thought; you might find the following useful:
Simple Instructions to Upgrade HP SimplePass
Brilliant Post - How to Ask Your Question
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You”.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Airprint not working with HP printer after updating to IOS5

Hi,
I have an HP airprint printer (photosmart B210) that worked fine with my ipad2 and iphone 4 all running ios 4.
Now I have a iphone 4s as well as the iphone 4 and ipad. After upgrading to ios 5, I can no longer airprint from any of my ios devices.
I have tried turing everything off anf back on (including time capsule router, printer, ios devices).
I can see the printer from ios but the job just sits waiting to print. I have managed to print one document after trying multiple times.
Anyone having this issue?
Thanks

BattleAngelita,
Welcome to the HP Forum.
The fact that the SimplePass program is asking your for your Master Windows Password means the program survived the upgrade process to Windows 8.1 -- sort of.
You may want to start with the following:
Create a Restore Point >> Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and Shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook
Boot the computer and log in
Check to see is SimplePass has sorted itself.
==========================================================================
You may want to try to Update your SimplePass program to the latest version in the version 6.x series.
Before you do that, read and follow the instructions to Export your Webcards to your .tsd file. Regardless of whether the website logins are working right now; you do need this backup in case you lose your HP SimplePass program (through complete removal / reinstallation or though corruption).
Next, consider updating the HP SimplePass program to the latest of the version 6 series. If you are already running the latest version, consider the other options in the guide, including the "Repair SimplePass" procedure.
Open the file > Click on Download > Click “Open in Adobe Reader”
Simple Instructions to Upgrade HP SimplePass
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

I want to use finger print on HP Probook 450 G1 .. Windows 8.1 Pro

Please help me i just Bought HP probook 450 g1 .. and i installed the validity fingerprint sensor succesfully but i don't know how to use the finger print or where i can find it .. i downloaded simplepass .. tha black virsion and i couldn't understand any thing .. and l keeps telling me '' Simplepass can use your windows pass word to log on'' and whenever i write it .. the program tells me .. the password you enterd doesn't match .. and i tried to install HP Client Security Manager .. i keep telling me that ERROR 1001 .. i i want to do is the use the fingerprint ... is that possible in that laptop .. i think i'm going to die

Amr-Zero,
No dying!
As far as I know, your computer is not going to run SimplePass -- it wants to run the HP Client Security Manager.
There are some prerequisites as listed on the System Requirements page. Amongst these: the File Sanitizer Software, both .NET framework 3.5 and 4.5, and others. It is likely that your system has all the necessary software, although you may not have installed the File Sanitizer yet. It is available from your computer's driver page.
If you do not yet have .NET Framework 4.5, you can download install .NET Framework 4.5.1: Microsoft .NET Framework 4.5.1
It is of vital importance that you have all your Windows Updates in place. Make sure they are indeed complete. If you are one of the people in the world that do not believe in Windows Updates, turn them off later -- this is not the time.
HP ProBook 450 B1 Notebook Drivers - Windows 8.1
You need to remove and banish that SimplePass software from the system.
Control Panel > icon view > Programs and Features > find and remove the SimplePass software
Next:
Create a Restore Point Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and Shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The Hard Reset procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
==========================================================================
Unfortunately, this is the extent of my knowledge on the subject. You have a "business" computer and this is "business" software. I perfectly understand that YOU might be just someone sitting in your house somewhere on the planet -- it is the COMPUTER and the SOFTWARE that is the difference here.
There is a White Paper on the subject in your Manuals section -- it is useful if you have some background in the subject at all.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Print Doctor shows printer but cannot print.

After uninstalling some software that was causing my Windows 8.1 PC to freeze, I am no longer able to send a document to my HP 6230 printer.
- I have uninstalled and reinstalled the printer software several times.
- The printer will successfully print an "internal" test page using HP diagnostic software.
- Trying to print from any Windows program will bring up the printer icon in the task bar. The document name shows, the status says spooling then printing but nothing prints.
- Windows printer troubleshooter discovers no problems.
- HP troubleshooter discovers no problems.
- I can successfully print using another PC on the home network.
- Since this is a networked printer, I can actually see and select the printer driver from a networked PC from the PC in question, and this will print normally. In other words, when I bring down the printer list in Word for example, I see:
1) HP Officejet Pro 6230 (networked)
2) HP Officejet Pro 6230 on Old PC
If I select printer number 2, I can print but selecting printer number 1 does not cause a document to print.
- Services.msc reports that the Print Spooler is running and the Startup is Automatic. I have stopped/started it several time.- I have tried using printer with USB cable to PC but still won't print. - Windows event log shows Event ID 372 with each print attempt, details below.Log Name: Microsoft-Windows-PrintService/Admin
Source: Microsoft-Windows-PrintService
Date: 7/14/2015 11:08:46 AM
Event ID: 372
Task Category: Printing a document
Level: Error
Keywords: Classic Spooler Event,Document Print Job
User: STEPHEN-PC\Stephen
Computer: Stephen-PC
Description:
The document Print Document, owned by Stephen, failed to print on printer HP Officejet Pro 6230 (Network). Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 96475. Number of bytes printed: 65536. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\STEPHEN-PC. Win32 error code returned by the print processor: 2147500037. Unspecified errorI can't determine where the problems lies. Not sure what else to do other than maybe a Windows reinstall at this point to correct whatever part of the printer subsystem has gotten corrupted. Any ideas are appreciated. Thanks!

Welcome to the HP Community Forum. Perhaps during the removal of the offending software -- or as a result of the system not "settling in" after said removal, the File System is not "seeing" the prerequsite files needed to run the full driver set needed to run the print program. Some ideas==========================================================Windows Updates Windows 8.1 is very sensitive to Windows Updates. If you have not done so for a while -- and particularly because you have recently removed some files / software, you might make sure Updates are current to within about the past week ==========================================================If you are running your Windows 8.1 on a Notebook:Hard Reset / Forced reset Close running programs, browsers, and gamesNextCreate a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8 Close all your programs and shut down the computerDisconnect everything (little Unifier for the keyboard / external mouse can stay)Perform the Forced Reset for your notebook modelBoot the computer and log in==========================================================Fast Boot / Fast Startp Windows 8.1 is set up as a Fast Boot system -- as such, the programs needed to quickly get the system up and running are not always read from the disk during boot. Nice system and it saves time -- but it can bite your backside if anything is missing or needs to be started "from scratch" so-to-speak due to changes in the Operating System. Fast Startup - Turn On or Off in Windows 8 You might try switching "off" the Fast Startup and see if a "regular" boot clears the issue. ==========================================================Full Feature Software It might be that a combination of "clearing" the system -- switching off then back on Fast Boot and / or the Hard Reset -- and then removing and then installing the Printer's Full Feature Software would be helpful. You might consider the "Restart Everything" sequence shown in the document. Install Full Feature Software – Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

Direct connect to UCS FI from EMC VNX 5300

Hi,
I'm looking for any configuration recommendations or best practices for configuring a VNX 5300 unified for direct connect to UCS Fabric Interconnects.
The direct connect wil be 10GB on both the file and block side.
Are their any guides or recommendations anyone may have?
I've looked and cannot find much.

Hi Manuel,
Two things:
1) Take a look at the following matrix for the supported version
http://www.cisco.com/en/US/docs/switches/datacenter/mds9000/interoperability/matrix/Matrix8.html
2) Currently the direct attch FC is supported under a restricted to topologies in which the zoning database is provided from an upstream Cisco MDS 9000 switch or Nexus 5000 or 5500 switch. Hence you would still have to conenct an MDS or a N5K to the FIs for the zoning info.
./Abhinav

Cannot set my headphones as default playback device.

I own the Pavillion g6 and ever since I've gotten it, I've had audio driver problems. This is a recent one. I'm not able to set my Communication Headphones as the default device. When I try to do so, It does nothing. Nothing at all. The reason I want to is because I want audio to go through my headphones only, but if I disable speakers and headphones, volume mixer glitches out and says "No audio device is installed" I've also had other problen too, my microphone does not work correctly but the headphones do. This is annoying me so much, please help. I've already tried uninstalling / reinstalling by the way.
Thanks, heroesp
This question was solved.
View Solution.

heroesp,
Welcome to the HP Forum.
I do not know the answer to your issue - I am answering because I want you to have something to work on while we await someone who knows what is going on -- hopefully one of our Sound Experts will jump in. Smiling.
Now that you know that reinstalling the drivers is a dead end, you might try a Hard Reset. No panic - this is NOT a reload of the Operating System -- it is just a device reset in case the driver instructions are tangled up in a heap.
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
============================================================================
Now, Test everything:
Notebooks - No Sound from Speakers (Windows 8)
On that last page of the Sound settings > Communications tab >
Set When Windows detects communications activity
Select Do Nothing
This usually does not have any effect on your kind of issue, but it won't hurt and if there is something odd going on, it can help.
===========================================================================
It might be noted that the reinstall of the Audio device may have had to do with the manner in which the driver was reinstalled. See this Post from our own Expert Provost DavidPK:
David PK - Fix: No audio playback for hp pavilion m7 running Windows 7
Your details, that is the particular driver, would be different. It is the method that is important. You would check your Driver details in your Device Manager and then download the correct driver from your own computer's driver support pages.
============================================================================
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

SimplePass and FingerPrint Reader not working - Win 7Pro 64Bit

I have a Envy DV7-7212nr which has been running flawlessly with Windows 7Pro for the past two years. Fingerprint reader and SimplePass has been working fine. Last week I downloaded from the HP support site for this notebook the updated SimplePass.  After removing all passwords from the account, uninstalling the old software and driver and updating with the HP software, it quit working to the point where I couldn't even log in to my computer. I finally got in under administrator and had to manually remove and uninstall the SimplePass software and edit its entries out of the registry.
I can now get back into my laptop fine (no password protection). Following the advice of the HP Tech via chat session I again ninstalled the driver listed under Biometrics and uninstalled the software and downloaded the SimplePass from the HP Support site with upgrades listed for this machine. The Tech took over the machine and tried installing and re-installing and then finally said it was a hardware issue. I don't believe it's a hardware issue in that at the Windows Login Screen, if I swipe my finger, it recognizes the swipe but then gives an error message that there is no fingerprints associated with the reader (or something like that).
If I back out and just login without the reader and launch SimplePass (Authentec Version 6.0 downloaded via HP Service Pak) - 2013-04-05 , Version6.0.100.272, 66.44M - SP61399, the splash screen opens and says DOWNLOADING DATABASE - and nothing else happens. It then pops up an error box labeled IESiteLogin.exe with an EXCEPTION ERROR.
White lite on reader never comes on. Driver details says all is working fine.
Repeated un-installs and re-installs have no effect.
I no longer have the original SimplePass and Driver filed so I can't revert back. Can someone please offer a solution or provide a URL that will allow me to download the original SimplePass and Validity drivers so I can get this working again?
HP's download caused the problem - I would think they could fix it.
Thanks in advance.

thx1326,
I am sorry the Driver did not work.
You might try the Hard Reset procedure below to clear the device cache and allow the driver a better chance to set into place.
thx1326 wrote:
Ok... so the validity driver did nothing. Shows fine in device manager - but nothing. If i install SimplePass, as soon as it finishes installing and everytime I try to run it... I get the pop up window above.
Worst of all... don't you think it is deplorable that no one from HP has bothered to offer help?
Their tech support is really almost non existant. The tech support person that called me back today kept trying to say it was all my fault for downgrading to Windows 7 and that they don't support Windows 7 and it was my problem. I finally had to politely ask him to shut up and listen and answer me if they don't support Windows 7, why do they offer driver and software updates for Windows 7 on the support page for this laptop... of course he had no answer for that. Another 30 minutes wasted that I will never get back.
Thanks again for any help.
Commentary
It is always unfortunate when a system does not respond to an Upgrade or Downgrade of the Operating System in the way one hopes.
There is no guarantee that there are Drivers for every model and for every version of the Operating System that one wishes -- changing the Operating System from that of the originally installed version is the responsibility of the owner. Demanding otherwise is futile.
===========================================================================
Driver Options - Windows 7 dv7-7200 series
HP SimplePass Series 6 requries a Validity Driver minimum version: 4.3.0.205
To try a different Driver:
First >> Fully Remove any existing Driver
Windows 8       Windows key + X > M (opens the Device Manager) >
OR
Windows 7       Control Panel > set icon view > Device Manager >
Open category Biometric Devices >
Right-Click on Validity Sensor Driver > Uninstall > in box > Click Delete
Next >> Perform the Hard Reset
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
Next >> Install the replacement Driver
Try one of the following drivers:
Validity Sensor Driver sp53369 V4.3.205.0
Validity Sensor sp54484 - V4.3.205.0
Restart / Reboot the system
===========================================================================
Other Option
I suggest you use System Restore to recover the Validity Sensor Driver you must have been using for the past two years running Windows 7 and HP SimplePass version 6.0.100.272.
Restoring Windows to a Previous Point (Windows 7)
===========================================================================
I fully support the good people at the HP Response Center.
I respectfully withdraw at this time and wish you well.
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

HP4501e "print spooler off" error after installing printer update

Motorola Android OS, getting "print spooler off" error after installing printer update... have rebooted both printer and phone to no avail... any help ideas?

Loralee,
?? I am sorry the computer is not working. I don't work for HP and cannot comment on lawsuits or other calamities.
If the notebook worked prior to an update -- and this is an entirely different can of worms and problems -- and you think that there is any chance the notebook is just in some sort of "tangled" state and not completely hosed for some reason, you can try the following non-lethal device reset:
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
If you are using a Notebook:
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. This type of reset "clears the cobwebs". Depending on the root cause of the problem, this procedure can fix a variety of computer glitches.
This does not fix severe Operating System errors -- it is just a device reset. It can fix minor problems that updates sometimes cause.
============================================================================
I am sorry you are having so much trouble.
Other help:
HP Mobile Printing
You can call HP for help --
Contact HP – USA - Phone Assistance
List of
HP tech support/ Customer Service Phone Numbers – Some English Speaking Countries
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
Happy New Year, Loralee! I know it seems to be getting off to a rocky start!
Click the Kudos Thumbs-Up to show you appreciate the help.
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
Kind Regards,
Dragon-Fur

Reset password without disks or logging in

hello,
I have an HP Pavilion dv6-6c35dx,
my finger print scanner has stopped working, i can not remember the password.
I am unable to log in nor do I have my reset disks. I really need to get in to my computer
to finish my paper for class. if anyone can help me , ill take any suggestions.

ahealy92,
Welcome to the HP Community Forum.
Create a Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
If you are using a Notebook:
Close all your programs and shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
This procedure may "kick" the fingerprinter free so it works again.
Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
Kind Regards,
Dragon-Fur

Unifier For BW

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