Upgrade Offer - Bait and Switch

I called technical support twice today regarding an account unlock and password reset. Both CSR's stated that I am 'eligable' for an upgrade. However, when I log into the website, it states I'm eligable for an upgrade at full cost or the discounted one on 1/28/2012. Why even put this on your website or have your CSR's tell customers this? We can upgrade our phones at full cost any time we want. This seems like a bait and switch ploy to confuse customers into buying a new phone.
Anyone else notice this? Thoughts?

Thats possible. I'm reluctant to contact a CSR about it because then I'll have to sit through their sales pitches just to get the information I'm looking for.

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Customer Retention - Bait and Switch

In April, after doing a lot of research, I moved a line from Verizon to AT&T instead of renewing my contract with Verizon. After about a week, I received a phone call from Verizon asking to win back my business, and they offered me a really great plan. $100/month for two lines, unlimited text and unlimited calls, and 2 GB data for each phone (plus some kind of overage protection) with a WiFi hotspot on my line. (This amount would increase to $110/month after 12 months). I explained that for that deal, I would switch back, but that I would need the phone soon, because I only had a week to return the other one from AT&T. They said no problem, they'd ship one right out.
A week went by and I still didn't have the phone, and there was only 3 days left in the 2-week grace period for me to return the AT&T phone. I called Verizon and they said they had a record of the call, but the order for the phone never went through. They could overnight one to me, but I'd have to pay the extra $15 for rush shipping. Could I just pick one up at the store? No. It had to come from the website/main company. I grudgingly paid the money to get it in time, did the return on the last possible day, and activated the new one.
The first bill I got was a confusing mess, with charges for the old plan, and activation fees for the new phone which were supposed to be waived in order to win back my business. I had read on the bill that it usually takes a month of billing for plan changes to show on the bill, but I decided to call about the activation fees. The operator was very kind and explained that yes, there had been a mistake, but he was able to fix it and get me into the right plan. He also refunded the activation fee.
A few days later I tried to use the hotspot for the first time. This is a key feature for me and if it wasn't included, I would never have switched back. But when I tried to turn it on, I got a message on the phone to contact customer service. I explained to Sean (removed) the problem, and he activated the hotspot for me temporarily as a courtesy, but he wanted a few days to research the problem. When he called back a few days later, he said that he discovered that the Customer Retention Specialist who initially called me was a third party who did not work for Verizon, and this person input the plan wrong. But it should be all fixed now at the rates that were offered to me. I reiterated the plan details several times for confirmation.
The next bill I received was also incorrect, and so I called again and explained the entire history of the situation to Lily (removed) in the Utah office. Lily read through all the notes and almost immediately said, "Ahah! I know what happened! You are supposed to be in the Loyalty Plan!" She did some typing, checked some things, and confirmed, again, the details of the of the plan that was offered to me. She also gave me a $20 credit for all the trouble. I hung up the phone feeling confident the matter was finally resolved.
My next bill still wasn't right. This time I spoke with Melanie (removed), who had been with the company for a long time, and understood the situation in short order. She, too, made adjustments to the bill and "got me into the right plan."
Two weeks ago I tried to use my hotspot and got the same message to call Verizon. This time I spoke with Bree in Utah, who explained that there is no such plan as what I'm describing, and that it is "impossible" to activate my hotspot at the current price. In order to get the hotspot service I would have to pay an extra $20 per month, although she could waive the first month only. I said that was totally unacceptable because it wasn't what was offered to me, and I would not have cancelled my AT&T contract for those terms. She said she understands, it's terrible--her own carrier had done it to her, too, so she knows how I feel. I was flabbergasted. A manager would not be able to speak with me for about ten minutes, and a manager could not call me back.
As if all these trials weren't enough, I just looked at my bill, and it's wrong. I'm paying $119.99 a month + taxes to total $135, and I still don't have a working hotspot, the one feature, the linchpin, that swayed me to switch back in the first place.
I'm writing this here in hopes that someone who knows how to proceed will read it and tell me what my next step should be. Today, it is four months to the day that I reactivated my Verizon service; four months and six interactions with Verizon's customer service later, I am still being charged more money and receiving less service than I was promised. From my view, this is a textbook bait and switch to re-up a new contract.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I know exactly how you feel, I was thinking about going back, but now that I have read your statement, this makes up my mind for me, seems like all of the reps are incompetent. It's sad that these guys have monopolized the industry. Worst customer service, its questioning how much they pay to have their name rated for best customer service awards. The saying is true, money talks. Out with Verizon.

I just upgraded to Lion and switched my web page from MobileMe to Godaddy. But since upgrading to Lion a video I placed on my web page no longer shows up. instead I get "plug-in failure". That didn't happen until the Lion Upgrade what do I do?

I just upgraded to Lion and switched my web page from MobileMe to Godaddy. But since upgrading to Lion a video I placed on my web page no longer shows up. instead I get "plug-in failure". That didn't happen until the Lion Upgrade what do I do?

What's the format of your video? That will give you a hint as to what plugin is failing (or missing).
If you don't know, what's the URL of your site - it shouldn't take long for someone to work out the specifics.

I upgraded my laptop and switched my mail

I upgraded my laptop and switched my mail to iCloud not knowing I was about to lose access to my mail on my desktop iMac (which will not upgrade to iCloud). Can I use an email client (i.e. Eudora) on the iMac and download mail from iCloud? Otherwise, I have to open Safari, sign in to iCloud, then mail, before obtaining my mail. I would like to click an email on my desktop and the be able to access email.

Ok. . . . SUCCESS!
After stressing out for a couple of hours I got up and walked away! I went back in a couple of hours, opened the instructions (that you first gave) and took my time following each step. Thanks for having a little patience with me. The result worked. . . . thanks a lot.

Are you baiting and switching? Trial offer shows no results and drives me to paid subscription? Did not expect it from you.

The subject lne says it all--shame on you.

Hi bumanuel,
Did you download a 30-day trial of Acrobat? What are you trying to do with that trial? Did you want to convert PDF files to Word/Excel, for example? Or some other task? The 30-day free trial is just that, and there should be no prompts to buy anything. Once the trial is over, either you subscribe at that point if you want, or just stop using the software.
I would love to help--let me know what I can do.
Best,
Sara

IPhone 6 Bait and Switch Price Change

Last night, I was looking into buying a new phone, as mine is cracked beyond repair. It was suggested by my wife, who purchased her last phone from Best Buy, to check there. I looked on line and I saw that Best buy currently has 64GB iPhone 6 for $299.99 (screenshot attached) It says clearly that this price is available for 2 year contract.
I go to the Tempe, AZ store (store 1002) and speak with a very nice gentleman named Malik. I ask him about the phone and the price, which he confirms. I tell him that I want to buy one, and inform him that I am going to be early on my upgrade with AT&T. I ask him what the price will be and he tells me it wont be much.
We go through the entire process, showing my drivers license 3 times and giving all of my passwords, email, and SSN 3 or 4 times, because the system keeps wiping the information off the screen. I sign two different contracts, and he informs me that the early renewal fee will be $9.99. I actually visually confirm this price, because on the second contract the customer pad breaks, and he has me sign with a mouse on his screen. I also verify no less than 3 times, saying "So, it is $299.99 plus $9.99 for early renewal, correct?" To which he replies every time, after looking at the screen, "Yes."
We finish all of the contract signing, and proceed to the checkout phase. He rings it all up and gives me my total.......$540.84...
I ask him to explain the math where $299.99 + $9.99 + tax = $540.84.
He can't. He verifies on all of his screens that it should not be that high, I look over his shoulder with him and verify as well. He goes for assistance to get someone to override the price.
A very rude man named Max (or Mark?) comes back with him.
"M" looks at both screens and says "No, the $9.99 is wrong, all Best Buy stores charge $200 for early renewal."
I ask him to repeat that, because my early renewal fee with AT&T is $0. (screenshot attached)
He very rudely repeats that the price quoted to me by Malik (which is also the price on the screen, that I saw, with my own two eyes) is wrong, and that I will be charged a $200 early upgrade fee from Best Buy.
I try to ask questions so I can better understand this situation, but "M" continues being rude and curt with me, and signifying that he is refusing to help me, so, I tell them to cancel the deal.
After spending 20 minutes showing them my ID 3 more times, and giving them my SSN and Password 3 more times, and getting a new sim card installed in my old phone because they had wiped it, I finally leave the store.
I won't go into how many thousands of dollars I bring into your store every year, not only through my own purchases, but through the numerous people I refer there to buy laptops, because I know that it has all been heard before, and as a corporate giant, 20 or 30 customers doesn't even measure on your scale, but, I will say that this situation needs to be fixed, and it needs to be fixed soon.
Please forward this to any applicable person who can properly assist me, as I will be doing the same.
Thank you for your time

Hello sirphelan,
Thank you for joining us on Best Buy Unboxed.
I'm happy to read that Rick, Jairo, and Malik at the Tempe store were able to get you taken care of so well. I'm sorry to hear that your upgrade got off to such a rocky start, but I'm glad that Rick was able to organize a swift and effective recovery.
Please know that I'm very grateful that you brought your experience to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Terrible Ordering experience, even worse customer service and potential bait and switch

I attempted to order a TV which is on sale and am the website told me I can't have it delivered. However, I can have it delivered to the store. When I called to ask why if they can deliver it to the store, they can't deliver it to a home address.
They said no and asked why I can't pick it up at the store. I stated I didn't have access vehicle large enough. The rep basically told me it isn't their problem. But I could purchase this other more expensive TV and have it delivered.
How can you offer a item on sale and them limit where you will deliver the item and then offer a more expensive option?

Hello again scimini-
Thanks for providing that model number, I appreciate it.
I put one in my cart and it allowed me the option to schedule for delivery, so I’m not sure why it’s not allowing you that option. It may be possible that all delivery options in your area are booked out for a while into the future or that this TV is not available in any warehouses in your area.
If there is one available in your local Best Buy store, they may be able to place the order for you through their store and set up for delivery. I would encourage you to stop in and speak with them about this possibility.
I hope that this helps!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I want to upgrade to iphone5 AND switch syncing to newer Mac that can use iCloud. Can I do this?

I have owned an iPhone since the first, and it has always been synced to my old iMac. Now, I own newer machines (that can use iCloud), and I want to upgrade to an iPhone5 now. However, if I sync it to the old iMac, that machine in not iCloud capable.
How do I do this without loosing all the apps and contacts, etc?

you can sync your iphone 5 with the old imac to get the information then usw the icloud. all your inforamtion with be saved to icloud and then you can sign in to icloud on the new imac.

Best Buy baited me and switched up on the ASUS G74SX-BBK9 vs. the BBK11 - not cool!

My question to Best Buy is - Have things gotten so bad in your business that you have to resort to what amounts to bait and switch tactics to get people into your stores?
I am a long time customer and Rewards Zone member. Between my family and my extended family I would say I have an impact on 7 to 10K in Best Buy business annually (conservative estimate really) as the family tech guru. Unfortunately more often than not I find BEST Buy, really isn't in the long run and I find that sad. Let me give you an example:
I have been following the ASUS G73 and now G74 laptops for the past couple years. I have been interested in getting one because I am a middle aged performance computer nut and will not settle for sub-standard performance even in my portable computer. The ASUS G74SX-BBK9 caught my eye and I went down to the local Best Buy with cash in my pocket to pick one up. When I arrived I learned that the BBK9 is nearly impossible to find but I am in luck, it has been replaced by the BBK11 and it is in stock!. Upon closer inspection I learn that the "new" BBK11 is really the same computer as the BBK9 with a low performance hard drive AND A HIGHER PRICE!!! Please allow me a moment to inform you that when it comes to IT hardware it does not INCREASE in value as the model ages, it actually LOSES value. And it is crystal clear to me that Best Buy thinks:
1. They can pull the ole switcheroo and no one will notice.
2. The customer is stupid and has more money than brains.
3. Specs are meaningless in high performance computer hardware.
4 or all of the above!
But what really got to me was the attitude of the staff. I asked if they could help me locate a BBK9 and I would buy it that second. After a couple minutes of a passive search they said it was impossible to find. Strangely enough it is on the Best Buy site - granted it is now listed as an Outlet item, but it clearly is available somewhere.
It does not make any sense to pay more for less and that makes me sick really. But I will be traveling for 10 days and don't have time to do an online order so I offered to buy a BBK11 but at a slightly better price than the $1249 it was listed at. Being completely fair - I would pay $1249 for a BBK9 in a microsecond if I could find one!!! But alas it has been marked down $70 and is only available in stores if you win the lottery and can find one. I am guessing it is right next the the unicorns and pot of gold at the base of a rainbow in the software section!! Are you starting to understand why this feels like a bait and switch?? The website says it exists, but good luck finding one - just feels like a foot traffic in the store come-on to me.
After a few minutes the lady I spoke with came back from a visit with a supervisor and said, "the price that is on it now, is the price it sells for and there is nothing we can do, and we have nothing else to talk about." I agreed that she was right about one thing - we have nothing else to talk about and I left feeling like an idiot for even walking into the store in the first place. A word of advice from a customer service manger - making your customers feel like idiots is not the way to build a business that will last. It is the way to alienate your customers and ruin your brand reputation in the long run.
Good luck and I hope you survive - but I think you are way off track........

So you are expecting for BBY to stock a discontinued model?
I agree that Asus dropped the ball. They did make an inferior "new" product. But that's not BBYs fault. There are probably a few BBK9s out there, hence why it's still on the website but online stock checks aren't 100% reliable.
If I was BBY I wouldn't have budged on the price either. They are just a middle man and because you want to buy it for less just means they will see even less profit on a razor thin margin to begin with.
This is far from bait and switch as it wasn't advertised, Wasn't put on an unbelievable sale, nor did they upsell you to another product. You researched what you wanted, thought you found it at BBY and when they didn't have an outdated model in stock then the next model was suggested I assume.

Weekly AD, buy as pictured and I still don't get the offer? Bait and.....

I went into your Ames Iowa store today and ended up wasting an hour of my time. I purchased "How To Train Your Dragon" blu-Ray D&D digital exactly as pictured in the ad on page 13 with a list price of $9.99. The AD shows that there should be "up to 7.50 in fandango cash to see dream works home in theaters March 27." I bought the product (again exactly as pictured) and when I opened it up to look for the fandango code, there wasn't one. I bring the product back and the in store customer service rep (who was very nice) dialed the corporate customer service for me so I could speak with them and try to get the code. At some point the corporate customer service rep asked to speak to the in-store rep. After the in-store rep is transferred 3 times and has to explain everything agin 3 times she was hung up on or got disconnected. I ended up having to return the disc and the associate said she would look into it for me. I also checked the shelves for all the other movies in that special box and found they matched picture for picture what the ad showed, and did not show any fandango information on the outside of the box.
When I got home I checked the Internet to see if I could just buy it from the online store and low and behold it shows the version with the fandango cash to be 19.99 and is no way in shape or form the product that is pictured. I also saw no little numbers marking a fine print saying that the blu-Ray with fandango was not as pictured or would be a different product. I recieved an email back from the customer associate who was helping me saying she was having trouble getting a straight answer, but bassically said that stores can be affected by inventory levels and some items may not be available at some stores."
While I am pleased that she tried to figure it out, I still feel like there was deception on the part of Best Buy. The ad deceives by showing that can I buy a product as pictured (namely the Blu Ray purchased) and receive the offer, yet the product with the offer is not the one pictured, and further more there is no small print or other saying this. Even the employees at the customer service desk were perturbed as they couldn't understand why the AD would do this and the amount of extra headache they will probably encounter from other customers misleadingly buying one of the offered Blu-Rays and wondering how to get the promotion. This almost seems like a classic case of Bait and Switch.
Solved!
Go to Solution.

Hello jdgate,
I just watched How to Train Your Dragon 2 last week with my younger siblings. While I’ll admit I would have watched it with or without them, most of my attention was on the poor sheep or Toothless himself. I’m slightly obsessed now, and I’m determined to get my hands on my very own Nightfury (don’t logically tell me they don’t exist… I won’t listen ).
For me, Toothless is incentive enough to buy this movie, but it would be incredibly disappointing if I didn’t receive the Fandango credit advertised in our weekly ad, especially if our phone agents and store associates weren’t able to provide you a reason as to why. We should be making every effort possible to find you answers, and I’m sorry if we failed you in that respect.
From my understanding, the Fandango promotion isn’t one we are regulating or offering, but rather promoting, so we would typically refer you to them for assistance. This could be problematic if you didn’t receive the code in the first place though, as the codes are usually provided inside the packing of the DVD/Blu-Ray. While I don’t have a way to provide you this code on the backend, I have sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

"Free" X! upgrade offer, well maybe not so free - Caveat Emptor

Last week I and at least one of my neighbors received a promotional email offering free upgrade and installation to Xfinity X1. Sounded great, so I bit the hook. I used the web interface to complete the upgrade. All Comcast wanted was an authorization that I was the account holder. After a short period, I got an email indicating they got my order. Today, I get a confirmation email of the upgrade, along with a readout of changes that will occur to my account. No installation or upgrade fee showed up, but there was a $10 X! DVR service charge added to my account. We do not have DVR service on our present plan, and have no interest in DVR service. I view this as an unauthorized bait and switch tactic. I immediately called Comcast and canceled the order.What most upsets me is that there was no indication anywhere on the sign up site that there would be additional service charges automatically tacked on to my account. Free upgrade to me means that my account charges stay the same. Apparently, Comcast has a much narrow definition.This fiasco is in direct contrast to a really nice upgrade plan that they offered me a few months ago, which I took, and the ease in which our plan was upgraded, without any surprise charges showing up.

You definition is way more limited than that of Comcast's description of the service. From the web info on X1:X1: Overview and User Guide "IntroductionXFINITY on the X1 Entertainment Operating System is simply extraordinary!What is X1?X1 delivers the simplest, fastest and most complete way to access all your entertainment on all your screens.
With X1, you experience TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home Wi-Fi for all rooms, all devices, all the time." Some of that extra power sounded nice, and clearly is beyond your narrow statement regarding DVR. Because I would receive a unit with a DVR does not mean that I want the DVR service. At one point in the past, I did have a cable box with a DVR, but we did not subscribe to the service, nor were we charged for it. Thus, because a unit has a feature, in my estimation, it does not mean I must subscribe to the service. However, if having the X1 box means I must subscribe is Comcast's attitude, then that should have been made clear right up front in the promotional email, even if in small print. As I said, there were no such indications at any time before the confirmation email appeared. Criticizing me for not calling about promo to really check it out, is valid. To some extent, I was thrown off guard by the great previous experience I had on a Comcast upgrade; I will not make that mistake again.

Upgraded to Lion and now Mail does not show attachments in the Send Box (for new messages only).

After upgrading to Lion and switching Mail to the classic mode, I can no longer see if messages have attachment in my Send Box. However, I can go into the message and see the attachment.
Strangely, all my messages prior to the upgrade show their attachments.
I've looked through the preferences and don't see a swith for this.
Any suggestions. Thanks.
Blair

Walter, thank you for the suggestion.
Perhaps I am not explainging myself very well.
In the Send Box new messages do not show the clip in the Attachments column. The image below is of two messaegs, both of which have an attachment, yet no clip is shown (this is also true of the Draft Box).
In all other boxes, an attachment is shown with a clip (see below).
I need the clips to be shown in all mail boxes.
Thanks.
Cheers, Blair

PURCHASE PROGRAM When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month. Does not this offer? M

PURCHASE PROGRAM
When I filled in my credit card details and proceed to Step 4: Enter your payment information, so nothing happens. Have tried several times. This order applies to the upgrade of CS4 and costs 270,60SEK per month.
Does not this offer?
Micke at Raa

Some general information... your Adobe account and your credit card details must match exactly
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-verify email https://forums.adobe.com/thread/1446019

I have CS5 for Windows, can I upgrade to Creative Cloud and switch to Mac

I originally purchased my Adobe CS software for Windows - I recently have switched to Mac . . . so I am forced to upgrade my CS software. Can I use the upgrade discount of $29.99 a month and switch platforms?

If you have an Education version you will not receive a discount, since Education versions are already discounted
Once you have the Cloud, the License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

I upgraded my iMac and need to switch license to new computer without access to old computer?

I recently upgraded my iMac and had Photoshop CS6 migrated to my new computer. I'm unable to use photoshop now since I wasn't able to uninstall the software on the old computer. How can I switch my license from one computer to the next without access to the old computer or the access code?

If you bought it from Adobe, your serial number should be under the Adobe ID you used to buy it. Even if you did not get it from Adobe, if it was registered with Adobe, the serial number would be under "My Products" including the serial number of the product you upgraded from.
You can download the CS6 installer from here: Download CS6 products

Upgrade Offer - Bait and Switch

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