Upgraded to Office 2013

I have the BB Z10 and love it. I upgraded my computer to Office 2013 and like another user with the BB9310 am having problems trying ot get the device to sync. According to the response to that forum post was Office 2013 is not support. This is a problem because I cannot downgrade to Office 2010.

Hello,
Unfortunately, a compatibility requirement is not one that can be overcome unless and until the software(s) is/are made compatible. Refer:
http://docs.blackberry.com/en/smartphone_users/deliverables/60798/tom1359418099212.jsp
If you have the adequate version of Link, it is indeed compatible with OL2013. But, if you have a prior version of LINK, then you need to get the more recent so that it is compatible.
Good luck!
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SharePoint Workspace 2010 still installed after upgrade to Office 2013

I'm working on a deployment of Office 2013 in a corporate environment. Using the OCT, I've customized a package which is working well on machines that don't have previous version of Office installed. However, many of the existing machines currently
have Office 2010. After executing the Office 2013 package, we're noticing that while the upgrade works, SharePoint Workspace 2010 and the Office 2010 Tools still exist in the Start -> Programs menu. I also see Office 2010 in Add/Remove programs
(along with the new Office 2013). The OCT is specifically set to uninstall previous editions of Office during the upgrade (which is the default behavior).
I'll seen a couple of other posts like this on the forum, but unfortunately no answers. How can I *completely* uninstall Office 2010 (including SharePoint Workspace 2010 and the Office 2010 tools) during the upgrade to Office 2013? This
corporation doesn't need SharePoint Workspace 2010; my guess is that it was included by default with the Office 2010 package that they rolled out in the past.
Thanks!

Hi,
By default, the uninstall option in Office Customization Tool (OCT) will not remove SharePoint Workspace 2010 as SharePoint Workspace is no longer include in Office 2013.
Try to create a separate Office 2010 .msp file, set Microsoft SharePoint Workspace and Office Tools to "Not Available" and deploy it
prior to the installation of Office 2013.
Or you can do an Uninstall upgrade. Basically, use the /uninstall [ProductID] command-line option to uninstall Office 2010 from the user's computer first and then after that is finished, install Office 2013.
Here is a great example of how to perform an uninstall-upgrade for enterprise deployments :
http://blogs.technet.com/b/odsupport/archive/2011/04/06/how-to-perform-an-uninstall-upgrade-to-office-2010.aspx (Note, the steps are wrriten for Office 2010, but it holds good for Office 2013.)
More reference:
http://technet.microsoft.com/en-us/library/cc178956.aspx#BKMK_uninstall
http://technet.microsoft.com/en-us/library/ff602181.aspx
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
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Cannot e-mail from Adobe Acrobat 7 since upgrading to Office 2013

I was emailing from Adobe Acrobat 7 just fine until I upgraded to Office 2013. Now I get an error saying I need to set up a Microsoft Outlook profile in Windows and then it will not let me email. This only seems to be happening to my users who have Adobe Acrobat 7. The newer versions work fine. Anybody got any ideas? The only thing I did was go to Start, Default Programs, Set Default Programs, and chose Outlook to set as default. Thanks.

Not sure PDF Maker has anything to do with the problem. It is an issue of AA7 being able to properly communicate with an e-mail client. AA7 uses MAPI to do the communications and it may be that the new Outlook is not using MAPI properly or is using a newer version of MAPI that AA7 fails to communicate with. I know this is not a solution, but may give you some insight into what to look for.

HELP! Upgrades to Office 2013 and Outlook has lost almost everything!!!!!

I really messed up. I bought an upgrade to Office 2013 and installed it. I had Office 2010. I thought, wrongly, that Microsoft would set up 2013 to use my email account and import my emails and contacts. The results have been disastrous.
I use a Gmail account and have Outlook connected by IMAP to Gmail. I do not have Exchange or POP3. I have Some but not all, probably not even most, of my old emails. I have a lot of empty folders that used to have emails. My
IMAP account to Gmail did get imported, and it tests OK and I have two test messages that appear to work, but no new emails have come through. I checked, there are plenty of new emails in GMail but they have not come through despite several send/receives.
Nothing. Except the two test emails. I don't get this. Can anyone help?
I also did not get any of my contacts. This really sucks.

Sorry for the inconvenience caused. We'll try to fix the problem.
Where did you store your old emails? Did you store them in a local pst file or on the server? If you store the emails on the server, please log into your web mail and check if you can see your old emails.
In addition, we can try to create a new mail profile in Control Panel and configure your Gmail account in the new mail profile to check the result. For your information:
To create a new profile:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
Configure Gmail Accounts in Outlook:
http://www.slipstick.com/outlook/sync-outlook/synchronizing-outlook-google-accounts/
Hope this helps.
Regards,
Steve Fan
Forum Support
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Windows 8 upgrade and Office 2013

I recently upgraded my laptop to Windows 8.1 and my previously installed office 2013 now no longer works and the product key is invalid! Any suggestions? Have contacted Microsoft
and they haven't been very helpful.
Viv Haig

Hi,
The Activation Wizard will appear if your hard drive has
changed a lot.
Check your product key and retype it. If you are sure that you type it correctly and still can’t activate Office, please do a phone activation in Office. The phone activation process will provide you with the appropriate phone number
to call. Explain to the service (Human being) that you can’t activate your Office.
You can find your local custom support number on the link below:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Thanks,
Melon Chen
Forum Support
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No audio devices detected after upgrading to office 2013

Hey everybody,
I have an employee that has done an upgrade from office 2010 to 2013 and now his Lync will not detect any audio devices. The devices are detected by windows and other programs like Skype and Webex but not Lync.
Things we have tried:
1. Restarting lync and the PC itself
2. Unplugging and replugging the devices.
3. reinstalling all USB drivers
4. Made sure that the Windows audio and windows audio endpoint services were running
5. Updating software
6. turning off the power saving mode on the USB hubs
7. Reinstalling Office
This has been a real annoyance. we are thinking of switching back to 2010 if we cant fix it soon. any thoughts? Any advice would be helpful.
Thanks,
Alex

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Different margins in PDF after upgrade to Office 2013

Hi,
I moved from Windows XP and Office 2000 to Windows 7 and Office 2013. In both cases I used Adobe Acrobat 9 Pro (Adobe printer) for creation of PDF from Excel.
Why are PDF files created from Excel 2013 with different margins in comparission with Excel 2000? On preview they looks same on both computers but after printing via same Adobe printer (AA 9 pro) output is slightly different.
Thank you for explanation

One issue might be due to the Acrobat 9.x product family not being coded for support of Office 2013.
As well Acrobat 9's support for Windows 7 was (I've thought) somewhat dicey.
Understandable as the Acrobat 9.x product family was headed for end of life/support when Win 7 came out.
As of June 2013 the Acrobat 9.x product family passed into end of life / end of support.
So, if you are in a contemporary OS and MS Office suite you may want to consider moving into Acrobat XI.
Be well...

"Combine supported files in Acrobat" right-click funtion is slow or locks up system since upgrade to Office 2013

I have several admins who have for years combined quantities of large Word documents into a single PDF by highlighting them, right-clicking, and selecting "Combine supported files in Acrobat." Until recently, they were all using Office 2010 Pro Plus and a variety of versions of Acrobat - Standard 9, Professional 9, Standard 10. They said it was quick and painless. We've recently deployed Office 2013 Pro Plus, and they are complaining that doing the same thing they've always done is either completing but yeilding only the first document in the resulting PDF or rendering their systems unresponsive. I have reproduced their issues and have found some evidence online of Possible incompatibilities between Office programs and the Adobe Acrobat PDFMaker Office COM Addin add-in, however Adobe's list of Compatible web browsers and PDFMaker applications indicates that Office 2013 supports PDFMaker versions as old as Acrobat 6, and we are not that outdated. Any suggestions? This is crippling their productivity.
Thanks!
Carrie

Only the updated Acrobat XI supports Office 2013. The updates are necessary to address the changes to OFFICE introduced after Acrobat XI was released (OFFICE 2013 is more recent than the original AA XI release). No other versions of Acrobat can be used with OFFICE 2013 other than printing to the Adobe PDF printer.

Upgrading to Office 2013, have an Outlook Question.

Several years ago, I deployed Office 2007 using the Office Customization Tool. I did that for two main reasons: I didn't want to have to type the product key 25 times and I pre-configured Outlook so that when a user logs on for the first time, Outlook
created a profile for them and was ready to go, without them needing to know anything. Nothing fancy, nice and clean.
I want to do the same thing with Office 2013. But I'm confused on how to get the same results with Outlook.
I could choose to leave the default Outlook Profile alone and everything would work. The problem is that if I do that, then all of my new machines (or freshly reloaded machines) wouldn't have a default profile. I want to be able to keep the default,
working, profile in place if its there, else I want a new profile with proper settings created.
I think the option I want to choose is to "Modify the existing profile", but I'm concerned that by doing so I'll destroy settings that my users are already used to, like rules and additional mailboxes to open. (We have a shared mailbox used by
our SPAM Filter that everyone has access to.)
The idea behind all of this is I'm lazy and I don't want to recreate things that are already working if I don't have to. :)
So, I'm here to ask for help...can someone give me guidance?
Thanks in advance,
PacketLoss

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Not Read Receipts Since Office 2013 Upgrade

Hi,
We have just upgrade to Office 2013, form Office 2007. and we appear to be having some issues with Read Receipts, if we ask for a read receipt on a mail, as soon as the mail is sent we receive a not read receipt as shown below.
"Your message
To: Ian Hart
Subject: RE: Consignment No.
Sent: 24/04/2015 12:01
was deleted without being read on 24/04/2015 12:01."
I know that the mail are being received as I have sent a test mail from my work outlook 2013, to my own outlook.com and it was received fine although I did receive a not Read receipt on my work outlook.
if we resend a message with read receipts we do not get a not read receipt, could any one make any suggestions
1.) Mail Accounts are Microsoft Exchange
I have looked into this further and the issue seams to be with the Read Receipts.
I have sent an email with a Delivery Receipt and that delivers fine and I get a Receipt
I have sent a mail with only a read receipt and I get a not read receipt as shown in the post.
In not sure if the error is accruing because we are sending to email accounts/ exchanges that have had the read receipt function disabled or if it is a problem full stop.
Best Regards
Mark

Hi Mark,
A read receipt informs you that your message has been opened. However, do not rely solely on these receipts. In Microsoft Outlook, the message recipient has the option to decline to send read receipts. There are other scenarios where read receipts are not
sent, including if the recipient's e-mail program does not support read receipts.
I recommend you refer to the following article to troubleshoot the issue:
Track email with read receipts
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support

Lync and Office 2013 Home and Business 'Present PowerPoint' not working

Hello All,
We have an Exchange online E1 plan that includes Lync, that we have been using without problems for the last year or so.
The 'Present PowerPoint' functionality of Lync is very useful, and again it has been working without fault until now. However, for one user who we have upgraded to Office 2013 Home and Business (from Office 2010), it no longer works when she clicks on
present, select PowerPoint and select a .pptx file. She gets the following error message...
'the presentatio.ppx couldn't be converted for presentation because Visual Basic for Applications (VBA) is not installed on this computer. Please install VBA and try again.'
The thing is it seems that Visual Basic for Applications is installed as a part of the Lync Basic Install. I re-installed Lync just in case, and when I clicked customize I ensured that Visual Basic for Applications was checked to install as run from the
computer.
In searching online I can see plenty of other people suggesting with Office 2010 to repair the Office install, and select customize and make sure the Visual Basic for Applications is checked to install too. However, with Office 2013 Home and Business
you don't get this option - it seems all or nothing. I have tried repairing both installs, re-installing etc with no luck
So is it that Office 2013 Home and Business incompatible with Lync or can anyone help or throw some ideas at me?
Thanks,
Andrew.

Here a few who also experienced the same issue
https://social.technet.microsoft.com/Forums/lync/en-US/3cf4f93e-3e98-4a72-aa6a-83e92408837c/message-error-visual-basic-for-applications-vba-is-not-installed-office-home-business-2013-?forum=ocsclients
https://social.technet.microsoft.com/Forums/en-US/f336fc74-c821-4473-b9d9-df62267a3180/lync-2013-and-office-web-apps-powerpoint-presentation-sharing-missing-vba?forum=lyncconferencing
http://community.office365.com/en-us/f/166/t/123920.aspx
http://answers.microsoft.com/en-us/office/forum/office_365hp-powerpoint/lync-2013-and-office-web-apps-powerpoint/71abcef9-0b6b-4fe1-944e-789b53da3f1e
The suggestion since there is not direct solution as of today would be either roll back the office 2010 since we know this work
On upgrade to Office 2013 Pro use the full Lync Client
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Office 2013 Professional plus installation on a Windows 7 PC with Office Enterprise 2007 previously installed

I have a DELL XT2 with plenty of RAM and disk space.
Until, recently I had Office Enterprise 2007 running with Visio Professional 2007.
I wish I never tried to upgrade to Office 2013 Professional plus
- what a waste of time and nightmare. The software is not fit for purpose will only install on a PC that has never had office on it !!!! complete joke.
I uninstalled Office 2007, Visio Professional 2007, spent 15 hours cleaning the registry manually and using registry cleaning tools as Microsoft's uninstall does not work. I have tried clean boots, using Fixit tool to remove old
traces of Office but no success, I followed the article religiously on how to manually remove Office from the registry and disk.
The software when installed does not make it to the end and bombs out saying there is a bootstrap loader error, this is not funny any more.
Can someone advise how to fix this please, I have looked at all the proposed fixes on TechNet and they are a complete waste of time.
If nobody knows how to fix it and can someone point to a place where I can download 2007 Office Enterprise and Visio Professional 2007 so I can get back to where I was, I can't find the original disks but still have the license keys.
What can you say, what a waste of life. The folks that write and test the software should no better please don't release stuff that's not ready - it just creates a negative experience.
Thanks

After reading the whole post, I still don't capture the exact error message or code from it when you failed to install Office 2013.
The only clue is that "bootstrap loader error" ...
It seems that you want to upgrade Office 2007 to new Office 2013, by default, we could complete the uninstall previous Office version and install the new Office in the installation wizard.
At this point, if you get the install source through CD or other media. I recommand that we copy/paste the installation to local drive. Then turn off all of anti-virus and firewall, begin to setup in
Windows clean boot mode.
Please use a setup log to troubleshoot setup problems in Office if the installation problem still occurs.
http://support.microsoft.com/kb/826511/en-us
Tony Chen
TechNet Community Support

Microsoft Office 2013

I would be interested to see if anyone has upgraded to Office 2013.
Having purchased Office 2010 Home and Business in December, I had eligibility to upgrade to Office 2013.
The process went smoothly, even with a 10 minute interruption of the Broadband connection in the area.
There are few problems in the upgrade, or none are evident as yet. If you don't want the Cloud features, you have to wade through several pages to tell it that you don't want them.
The main difference is that you cannot install the 64 bit version, but I did not use this in Office 2010. 64 bit may improve the speed of excel, however, if you have some spreadsheets involving advanced math calculations.
Other features include an option to obtain a backup copy of the package. I will do this later.

I just wanted to add another comment on MS Office 2013.
MS Office 2013 is available generally as single user license. Having just upgraded from Office 2010, I was given 2 choices.
Either install Office 2013, or install Office 365 with a one year user subscription. (or additionally download a trial 365, together with the full 2013.)
Some of the forum users may be aware of this situation, when buying a Windows 8 PC. Most, but not all, are now sold either with an option, bundled with Office 365, or at least a trial version.
For the family with either two or three computers in the home, the cost may just balance out, as 365 comes with 5 licenses.
At a subscription cost of £6.99(?) per month this seems to be a high price to pay for 365 - or even more for several copies of Office 2013. (Which is the best and which is the least costly??)
There are many posts on the Microsoft support forums on this subject - but I don't think that there's much that can or will be done. I did read somewhere that the EU are complaining, but there's been nothing in the Media.
It has worked in my favour only because there is one main computer, and also the fact that the Internet connection is fast - but not superfast. Office 365 is a Cloud based product - it needs an Internet connection, although it still has limited functionality as an off-line program.
More and more dependency on the broadband connection....

Office 2013 64 bit get rid of WSD ports and never see them again

I have some users with enormous spreadsheets, so we upgraded to Office 2013 64 but (from Office 2010 32 bit). The OS is Windows7 64 bit.
We were working just fine with TCP ports for the printers. But Office 2013 64 bit installs WSD ports (not the trial version BTW, but as soon as you buy the full version it re-installs and messes up your printers)
How do I stop Office Pro 2013 64 bit from putting in these WSD port monitors. I don't need them. I just want fixed IP TCP ports.
CarolChi

Hi
OSS Note 1466118 - Hardware & Software requirements for Analysis, edition for MS Office has been updated (document version 7, valid from 2014/06/20).
Software requirements on Windows 8 & 8.1
32bit OS
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 32bit MS Office
OS: Windows 8 and 8.1
Excel: 2007, 2010 and 2013
Powerpoint: 2007, 2010 and 2013
64bit OS, 64bit MS Office
OS: Windows 8 and 8.1 64bit
Excel: 2010 and 2013 (64bit version of MS Office)
Powerpoint: 2010 and 2013 (64bit version of MS Office)
I did receive a reply from SAP regarding the issue I was having with Office 2013 64bit crashing and they recommended to apply Analysis 1.4 SP7 Hotfix 1 (patch 1) and see if that corrects the issue, will test later when I am back at the office.
Regards
Derek

Office 2013 not syncing archives

Hi!
We used Office 2010 Pro Plus and Office 365 together. We have an archive mailbox and the user's default mailbox on Office 365. We can see the archive mails If we access the mailbox with Office 365 but Outlook 2010 couldn't sync the archive folders. We decided
to upgrade to Office 2013 but it still not appearing. All the updates are installed on the client.
Could anyone help me with this issue?

Hi,
The online archive mailbox feature requires a Microsoft Exchange Server Enterprise Client Access License (CAL) and specific Microsoft Outlook licenses. Please make sure your environment has meet the conditions. See:
https://support.office.com/en-us/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=66f1e702-3809-44e0-be30-2d9dd012197e&ui=en-US&rs=en-US&ad=US
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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Upgraded to Office 2013

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