URGENT-iStore creates new ship to address on checkout-no permission to user

We are running into issue of when iStore is checking out, it is creating a new ship to address for custoemer. User role does not have a permission to create contact/ship to/bill to address. It only creates ship to address. What should be causing this? We are on 11.5.10. User does not have any of below permission. Is there any JTF profile option needs to change?
IBE_CREATE_BILLTO_CUSTOMER
IBE_CREATE_BILLTO_CUSTOMER_ADDRESS
IBE_CREATE_BILLTO_CONTACT_ADDRESS
IBE_CREATE_ENDTO_CONTACT_ADDRESS
IBE_CREATE_SHIPTO_CONTACT_ADDRESS
IBE_INT_MANAGE_CONTACT_INFO
Thanks for your help in advance.

Hi,
Do you want to stop iStore from creating a shipping address during checkout? If so, check if there is already an account site associated with the primary shipping address (party site) for that customer and operating unit combination. If there is a account site for primary party site under the given operating unit, iStore will not create account site during checkout.
Thanks,
Venkat

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Hi Crystal,
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Removing the mandatory mark for the postal code in add new ship to address

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Hi
did you crreate a new ship to address? or change the contact details of ship to address ?
if you changed the ship to address . you must get updated address when you search.
if you created new ship to address , you must get new ship to address when you search it.
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Muthu

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Hi,
My problem -
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Hi
did you crreate a new ship to address? or change the contact details of ship to address ?
if you changed the ship to address . you must get updated address when you search.
if you created new ship to address , you must get new ship to address when you search it.
how did you change the ship to address ? - internal address?
Muthu

User Unable to change Ship to address in SC while creating

Hi All,
When user is trying to change the ship to address which was defaulted is unable to make change.
USer is trying to make manual entry in the NAME field change so that the other field would automatically gets changed withrespect to NAME in the SHIP to address tab.
We have informed user that there exist Find option for other ship to address to choose.
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Message was edited by:
PRASANNA HAVINAL

Hi Ravish,
I am already changing the UOM in the same include and in the subroutine "USEREXIT_MOVE_FIELD_TO_VBAP". But it is again over writing in the standard program. What I need to do, to remain same UOM.
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Hi Experts,
This is on SRM 7.0.
I have to add a new ship-to address in SRM 7.0.
When i log in as SRM ADMIN, i go to the transaction "Business Partner: Purchasing Company".
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Harsha,
Edit and Display buttons will be active only when you select any purchasing company from the list that displayed when you choose Purchasing Companies. So in your case you do not have any Purchasing companies maintained and hence you were not able to view the companies.
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Address number , person number and address type in Ship to address

HI All,
We are working on SRM 6.0.
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In ship to partner function, how the address number , person number and address type is decided?
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Hi
Ship to address no is set up at company level - you can also create a ship to address and you can main in the attribute ship to address.
if you enter the ship to address manually then new address number might be created.
What is the setting in your existing system.
for eg. create a sc with 2 line item let one from inherited ship to address and anothe ritem you undo them and enter new address.
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br
muthu

Completed sales order changed with the updated ship-to address

Hi,
My client did the following test and found that:
- Change the ship-to address of a customer
- new sales order of this customer defauted to the update ship-to address (good!)
- old/completed sales orders of this customer show the new ship-to address (bad!)
Data used in occurred transactions should not be affected by data maintenances that made after the transactions. So, is the finding a design flaw in OM or there is parameter that can be tuned?
Thanks in advance for any input!

Hi,
Oracle will not store the entire Address in Sales Order tables. It will only store the internal id.
Now there could be two possible scenarios for which your client tried to chance the ship to address:
1) There is a correction required in the address(e.g. change in street name). If this is the case then changing the address would be correct approach, and I think all the sales orders(old or new) should reflect correct address.
2) If there is a relocation, then the correct approach would be to make the current customer site inactive and create a new site for the new address instead of changing the existing site. Changing the address of existing site for such a business scenario may not be a correct approach.
So based on what was the reason for changing the ship to address, I would say the system is functioning as expected.
Hope this helps.
Regards,
Nitin S. Darji

How to retrieve name4 data from backend for display on View Ship-to Address

Hi Everyone,
I need your advise / help:
I added name4 in shiptodetails1.jsp for new ship-to address when ordering. This name4 can be entered, saved to backend and display before submit rder. but when dispaly the created order, the name4 data is not shown on View Ship-to party Address page. Seems address.getName4() is not enough, I need to modify some method to retrieve the data from backend address object. Can anyone guide me what and how to enhance forretrieving name4 data from backend, so it can display on View Ship-to Address?
Any advises / suggestions?
Thanks, Jin

Hi Jin,
I hope you already found the solution but here some more detail.
I am working on ISA with ECC so I do not have an access to CRM system.
As you are facing problem to retrieve data from back-end while displaying it on order status page you can debug code of class DetailStrategyR3.class.
There is a method fillDocument this method call RFC BAPI_ISAORDER_GETDETAILEDLIST. This RFC actually read Order related data from backend and fill the SalesDocument object. Method fillDocument also call other methods like fillShipTo.
During debug in NWDS you can see address data and check the values of Address object. If Name3 or Name4 and nickName contains no value then you can't get it on JSP page because it is not coming from the RFC.
So I suggest you should first check DetailStrategyR3.class as it is preparing Document for display purpose. When you open any order on orderstatusdetail page this class comes in Action and prepare SalesDocumet with all necessary information including Ship to Address of that order. So If here you do not get value in Name3, Name4 or Nickname then you have to do some custom development
Check Below code while debug in NWDS.
//fill ship-to information on header and item level
        fillShipTo(document,
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                   getDetailedList.getTableParameterList().getTable(
                           "ORDER_ADDRESS_OUT"),
                   connection);
        ShipToData shipTo = document.getHeaderData().getShipToData();
        orderHeader.setShipToData(shipTo);
Check shipTo object in "Variable" window while debugging. Here you will get address object and can see all the variable value like FirstName, LastName, Name1, NAme2, Name3...NickName etc..... If no value in Name3, Name4 then you will not get on Page.
I hope this will help you to understand why Name3-Name4-Nickname does not have a Value though you have provided while creating an order.
Thanks and Regards.
eCommerce Developer

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Hello
The service contracts are getting created without ship to address from OM and IB.
Is there a way to get the ship to on to service contract automatically?
Regards
Srini

Hi Srini,
The standard functionality is for Ship to details to be passed to Warranty contracts from OM but not IB.
If this is not your experience please log an SR so support can investigate further.
Regards,
Mark.

Intermediate ship to address queries

Hi All,
I need to fetch the intermediate ship to address by linking the wsh_delivery_details table and hz_locations table for a order.
I tried by using below query :
SELECT ship_party.party_name ,
ship_cust_acct.account_number,
DECODE (ship_loc.CITY,NULL, NULL,ship_loc.CITY || ',') || DECODE (ship_loc.STATE,NULL, ship_loc.PROVINCE || ',',ship_loc.STATE || ',')
|| DECODE (ship_loc.postal_code, NULL, NULL,ship_loc.postal_code || ','
|| DECODE (ship_loc.country, NULL, NULL, ship_loc.country)) address5
FROM hz_cust_acct_sites_all ship_acct_site,
hz_party_sites ship_party_site,
hz_locations ship_loc,
hz_cust_site_uses_all ship_site,
hz_parties ship_party,
hz_cust_accounts ship_cust_acct,
hr_all_organization_units ship_ou,
wsh_delivery_details wdd,
OE_ORDER_HEADERS_ALL h
WHERE SHIP_LOC.LOCATION_ID=WDD.intmed_ship_to_location_id
and h.header_id=WDD.source_header_id
AND ship_site.cust_acct_site_id = ship_acct_site.cust_acct_site_id
AND ship_acct_site.party_site_id = ship_party_site.party_site_id
AND ship_party_site.location_id = ship_loc.location_id
AND ship_acct_site.status = 'A'
AND ship_acct_site.cust_account_id = ship_cust_acct.cust_account_id
AND ship_cust_acct.party_id = ship_party.party_id
AND ship_cust_acct.status = 'A'
AND ship_site.status = 'A'
AND ship_site.org_id = ship_ou.organization_id
AND H.ORDER_NUMBER='788'
This query is returning two rows for the same header_id , so my question is for a particular order having multiple items the intermediate_ship_to address also come multiple times? or for a order the intermediate_ship_to address should be one every time. please help me to understand thsi.
Thanks

Hi;
Please review:
Question Regarding Creating Intermediate Ship To Address Using Api [ID 1269646.1]
Intermediate Ship-To Address Functionality [ID 603168.1]
Regard
Helios

URGENT-iStore creates new ship to address on checkout-no permission to user

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