Want to Call Tech Support

Is there a phone number to call to report a problem with Lightroom not understood enough to ask on this forum?
I need to talk to someone ASAP.

If you want to report a software problem to Adobe, you can do so here:
http://feedback.photoshop.com/photoshop_family/topics/new
If you want help with installation or licensing or just getting it to run.., then customer service may be better - I usually use the chat method, but phone number is:
1 (800) 833-6687
On the web (including chat):
helpx.adobe.com/contact.html?product=lightroom
If it runs but you don't know how to use it, consider here:
http://forums.adobe.com/community/lightroom/lightroom_for_beginners
PS - If you can muster up the courage to show all your cards here in this forum, you may get better/more-specific advice..
Rob

Similar Messages

Hi i have just bought a used ibook from goodwill and need to reset the id and password.is there anyway to do this? i called tech support and they said to try here because our ibook is considered opsolete and they can't help me. thanks

hi before i start i did not steal it, i bought a used ibook and need to know if there is a way to reset or get past the old user id and pass word. we bought it from goodwil so no way to ask old owner and i called tech support and it is conciderd opsolete so no help from them and know one in this area works on mac. so what can i do? this is for my daughter and we are not rich thats why we bought used. thanks for any help.

Here are the instructions, as I have them:
Press the Command + s key during startup. This takes you to Single User Mode, where you will see a command line.
Type this when the command-line prompt (>) appears:
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
When the iBook restarts, you will see the setup screen. This allows you to create a new account. BE SURE to give yourself administrative privileges. You can now use this new account and set it to log in automatically with this new account if you don't want to be bothered with the login screen every time you start up.
You can also delete the old account if you want to free up some hard drive space.
Good luck!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
However, it is desirable to do it with the disc, if it is available, which is why I waited to see if the user has the disc before supplying the instructions for doing it via Single User Mode.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Is there a "Safari Alert" phishing scam that asks you to call tech support at 844-877-7978

Yes, it's a scam. Do not call any phone number.
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

I just bought a compaq Presario CQ57 and cannot connect my printer. I have called tech support but n

I called tech support but no one there speaks understandable english...what do I do?

Are you following these instructions in the Notes in the article above?
Notes:
Avoid connecting AirPrint-capable printers to the USB port of Apple AirPort Base Stations or Time Capsules. Doing so can enable traditional AirPort printing from a Mac, but it will not enable AirPrint functions for iOS devices. If you cannot use Wi-Fi networking to connect the AirPrint-capable printer, use an Ethernet connection from the AirPrint-capable printer to the Apple AirPort Base Station or Time Capsule.
Wi-Fi printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the printer is connected to the Wi-Fi network before attempting to print.

I forgot my security questions but I don't want to call apple support

I forgot the answers to my apple security questions by I don't want to call apple support.

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2. Call Apple Support in your country: Customer Service: Contact Apple support.
        3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

How do you reset your security question answers if you have forgotten them? and don't want to call apple support

On my new iPhone 4S I cannot purchase songs in the iTunes Store app without answering my security questions.. Me being forgetful forget the answer which I made in 2010 and need to know the answers or reset them, but I do not wish to call apple support, what is the other option? Any way of resetting them? Otherwise I'm out of luck! Thanks!

Click here and fill out the form.
(92216)

I just bought an apple macbook online. but the computer will not boot up what so ever. what am I suppose to do? should I just bring it into apple? or call tech support?

What should I do?

Not sure where you purchase your MacBook from, though you'd better call Apple tech suppost first then take it to Apple Store Genius Bar.

HT1657 I rented a movie yesterday but it didn't load on my ipad I called tech support but because I didn't have a laptop I couldn't give them the order number what do I do

I rented a movie yesterday that didn't download can I get my money back it's still trying yo download but won't

http://www.apple.com/support/itunes/contact/

I am also having trouble with my cursor freezing after installing Mavericks. Never did it before. I called tech support at Apple and they had me restart computer and mouse together from a complete shut down. So far has seemed to work.

I am having trouble with my cursor freezing between applications after installing Mavericks. Called Apple on my 3 year warranty and opened a case. They suggested a complete shut down of computer and turning off mouse. Then a reboot and turn on mouse. So far iit has seemed to work. Hope this continues??
Hope it helps others.

I think you can solve your problems by removing your AppleID email address from BOTH the Messages setting on your iPhone and the iMessages settings on your Mac.
On iPhone:
Settings > Messages > iMessage > Dissabled
Settings > Messages > Send & Receive > touch the "(i)" < touch "Remove This Email"
On Mac:
Open "Messages" application
Click "Messages menu > Preferences
Click "Accounts"
Select your AppleID account
Under the "You can be reached for messages at" settings, uncheck your AppleID email address and your phone number
Then uncheck the "Enable this account" setting
And lastly, ask all of your friends with iPhones to delete all iMessage conversations (blue bubbles) in their entirety.
To test, send a friend a new text using their phone number (not their email address) and watch the color of the bubble. If it's green then you are using SMS.

I just got a pop-up that says WARNING You PC maybe INFECTED Call TECH SUPPORT at 1 (888) 370-7851 to clean your computer ... is this from you?

The address this came from is http://urgentwarningforpc.goldeye.info/?c=193&l=633&subid=223347626

No, that's not a message from Firefox or Mozilla. Mozilla doesn't provide support via telephone.
Sounds like Malware on that PC.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I can't seem to activate Family Locator on my account. I spent a long time chatting with a rep, but all she could advise is to call tech support. Anyone have trouble signing up for Locator?

Wow...you think it would be easy to give Verizon more money...nope. I can't sign up for Locator and the VZW rep couldn't help me either.

FrustratedAgain123,
I am sorry to hear of the issues you are having with signing up for family locator. What exactly is happening when you try to sign up for the service via My Verizon? Please provide details.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Having trouble with CS5 tech support in India: want to contact US support or customer service

I am sorry to post this question, but I have tried everything else I can think of to solve my problem. I think that I am suffering from a minor bug in updater. When I run it, it seems to install everything except Embedder 3.1[sic?]. I called tech support to report the issue. I reached the service center somewhere in India. A very polite individual ran me through an extensive (over an hour) series of diagnostics, including uploading a log of my problem. He had no solution, but said it was not either my hardware or software. I figured that the bug would be reported, and Adobe would get back to me sooner or later with a fix.
Unfortunately, the service center does not seem to have a procedure in place to deal with a problem for which there is no known cause, or solution. Three days later, I received a follow up call. Another hour on the phone, running diagnostics. Same result as before. Three days later, another call from a level 1 tech support representative. Same questions. At this point, I requested to speak to a supervisor. A week later, I tried to explain to the supervisor that they needed a procedure to programmers, or someone who keeps track of unsolved bugs. Guess what, I'm getting called again by level 1 tech support, with the same diagnostic routines. Speaking of infinite loops.
No one will put me in touch with someone at Adobe, in the US, to whom I can report the procedural issue. I really appreciate the follow up, but the pointlessness is driving me crazy. If I decline to run the same diagnostic for the fourth time, they want to close the case. I have been using some of these products since Photoshop 2. I am at least marginally competent on a Mac. Can someone tell me how to contact Adobe in the US to give a real live person feedback on what I perceive to be a procedural problem. Every number I try puts me back in India. Finally, and with all due respect, most of the representatives, while very polite, have trouble speaking and understanding English (especially colloquial English words like "sure", "OK" and "right").
Bottom line, I would like to speak to someone in the US about the tech support service. Their effort is good, but the results are driving me crazy.

I realize this. When calling prepaid cus service it only gives you the option to input your #. If you dont the system hangs up on you. When I input my number the system doesnt recognize it and hangs up on me.

I've just discovered that with the newest version of iTunes you can no longer delete apps you don't want. You used to be able to do so by connecting to to desktop computer and delete them. Tech support said you can't delete apps anymore. Not Good!

I've just discovered that with the newest version of iTunes you can no longer delete iPod Touch/iPhone apps you don't want. You used to be able to do so by going onto iTunes on your desktop computer and deleting them. Not Good! I just called tech support and they said that in this version there is no way to delete them. They also said there have been numerous complaints about this. You can't even delete them from your applications folder. It's as though you're being held hostage to apps you tried, but do not want.
While we're on the subject, I don't like the fact the the iPod touch comes with unistalable apps such as: Passbook, Nike & iPod, Newsstand, and Game Center. Don't want them, will never use them. Give customers the option to delete apps that we don't want. Call Apple's corporate customer care. escalation, and complain untill they fix this.

Actually,
Step 1:
Step 2.
Step 3.
Step 4.
Step 5.
One of us must be wrong.

Very disappointed after 7 calls to Tech support!

I bought My Lenovo G560 on April 2011 and have since then had to call tech support 7 times, out of which in four of those occasions the tech support rep asked me to use the One Key recovery to solve the problem. When they checked my warranty, they had in file that it had expired. Luckily, I had my receipt. When I called back again, they asked me to do the recovery one more time. Seriously? You have in your system that a laptop had to be recovered four times and you still ask your client to hit the one key recovery again? Isn't that supposed to be your last resort?? I am so disappointed at this company!
I bought the Lenovo, because I thought that it had to be good with IBM behind it, but my experience with this laptop has been awful. The last time it stopped working, I was in the middle of a job, so I had to run to the store to buy another computer so that I could finish it. Now, I would just like to have this computer fixed or replaced. Can someone, please, do something about it?

Back in December I was told Lenovo would contact me to resolve this issue in a couple of days. I am still waiting for that contact. My computer is still not working properly.
I have invested more than 20 hours with CSR's by now and plenty more on my own, plus the many headaches that come from having your computer stop working in the middle of a task. This is a shame. I would certainly not recommend this product to anyone; not because the computer is bad (a lemon can come out of any company), but because Lenovo has done nothing about the issue and every rep just asks me to hit the recovery button. I am thinking that the problem lies in that the company does not give the power to the reps to really help the customers. Reps are just asked to be pleasant, but not given the power to really do what is right for customers (and ultimately the brand).
For the last time, will Lenovo be doing anything regarding this issue? It's been going on now for several months and still not one person has done anything about it. This computer is a lemon. We removed all programs and, as per the recommendation of several tech support reps, have hit the recovery button three times (thus erasing all programs and having to invest time in backups and reinstalls, etc). This computer is not even a year old. Still, all techs are very pleasant and nice as can be, but no one has taken responsibility for the issue and done what is necessary to fix the laptop

Want to Call Tech Support

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