WCEM 3.0 Security Question not asked
Hi guys,
we are working on WCEm 3.0 with CRM Backend. Security Questions are configured and enabled in the WCB but when I test the emails regarding "Forgot user name" or "Forgot password", I am not asked for the question. I only have to provide my personal data (name, city, postal code, etc. ) and then I get the email.
Do you have any idea, where I am missing some config?
Best regards
Jan Arensmeyer
Hi Jan
Did you activate the security question setup AFTER you registered the customer? I had a look at the corresponding FM in the backend (CRM_WEC_VALIDATE_USER_ACCOUNT). It appears that the security question check will simply not return any security questions if none have been set up for this customer:
IF iv_fetch_seq_qtn EQ 'X'. " Fetch Security Question/Answer only when flag is set
CALL FUNCTION 'WEC_USER_GET_SEC_QTN'
EXPORTING
iv_userid = lv_r3_username
CHANGING
securtiy_ques_ans = lt_security_ques_ans.
LOOP AT lt_security_ques_ans INTO ls_security_ques_ans.
lv_question = ls_security_ques_ans-questionid.
ev_sec_question = lv_question.
ENDLOOP.
ENDIF.
The FM WEC_USER_GET_SEC_QTN will return an error code if no questions are found for a customer (in table wec_user_sec_qtn), but as you can see above, that error is being ignored.
Hope that helps. Otherwise, it might be worth debugging this FM (using external breakpoint for the logged in web shop user) to see whether any questions are returned.
Good luck,
Matt
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