What to do with your defective Zen Mi

Unfortunately I purchased a Zen Micro. And, even more unfortunate, I purchased it from Buy.com because Creative did not have them in stock. My Zen Micro is defecti've. It hangs. It's not recognized by my PC. It reboots for no reason.

You would think that Creative would stand behind their defecti've products, wanting to keep their customers happy but this is not the case. I have to return it to the company that I bought it from. Buy.com will not accept it. Creative will not accept it.

It's too light for a doorstop. Too clunky for a paperweight. Any other ideas on what I can do with a Zen Micro that doesn't work?

Anyway - my hope is that people who are considering buying a Zen Micro - will change their minds -- as Creative just doesn't have the customer service that you'd expect.

FastGurl,
You can contact support and arrange a repair for the player. They cannot do a return in the sense of returning the product for a refund as you bought it from another company. You can however contact support and arrange a repair/replacement for the player. The contact page for Technical Support is here:
http://us.creative.com/support/custsup
Jeremy

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Creative Labs What Is Wrong With Your Manufacturing!!!??!?! RE: Gigaworks S750, XFI e

Ok this is a straight forward RANT! In building my new computer I decided to let Creative be my folks for sound since I've always been impressed with the EAX and surround sound, the first time I played EQ in 4. 3D sound on a first gen SBLi've card I was in awe. I've bought so many speakers and sound cards since and been happy. So I decide with my new computer I will buy the XFI Fatality, Progamer headphones with mic, and the Gigaworks s750 7. speakers. Well I got the headphones and the sound card first, right off the headphones left side sounded blown out to me, so I sent them back, and the new pair worked fine. The XFI card became the issue next I had the cracking and popping noises, I made a few tweaks and was able to kill most of it, but I have 4 gigs of Ram and when I turn on the memory hole in the bios so that XP Pro 64 can see the 4 gigs brings back the popping noises. So I have to turn of 2 gigs of ram that cost me over $300 so I don't have nasty noise when I play games. Oh yea and I sent the card back as well in hopes I'd get a repaired one.... No Such Luck... So then I get to my speakers, the left rear channel is making a sound like a blown speaker so I swap the plug with another channel and its fine and the other speaker in that channel makes the noise, so I send back the sub as a RMA at a cost of $30 to me (not like giving them $800+ for broken stuff isn't bad enough... nothing like salt on the wound.) So after 2 weeks of no sound other than headphones for my gaming, I get my sub back, I hook it up and.... Now the left rear channel is totally DEAD. So now I'm PISSED, I call up and hold it together when talking to the RMA folks. They offer to send me a whole new set of speakers, so I'm thinking cool, maybe its in a cable or the box or something.... Today I get home from work and see the box, I'm like sweet new stuff and spend a good hour carefully rewiring my whole desk with the new speakers and cables. Get it all hooked up and click on the sound test for the 7. and........ The Side Left Channel is DEAD WTF!!!!!!
!!! All I can say is it sucks there is no real competition for sound against Creative, because they know their product will be the demand and if they put out a poorly manufactured item they can get away with only so many people will even bother RMAing and will just li've with it thinking they did something wrong. I am truly disturbed by this trend and can only hope that after I actually get everything working in 6 months or so if they ever fix the noise issue with XFI and maybe a few more RMAs of my sub to get one they TEST before sending it to me... I hate to say it but I think next comp I build I'm going to have to start looking at other sound companies. Its sad to lose faith in a company you hold in such high regards for so long as pioneers. Thanks for reading, oh and CL support persons that like to pop into a message and post an idea that most anyone with an IQ over 3 would have tried in the first 5 minutes of troubleshooting only to never revist the thread because your goal is the create the illusion of support on the boards by making a certain number of posts regardless for image sake, don't bother responding since due to my past experience with your phone support I know more about your products than most of you... Oh and your database of issues/fixes doesn't count as knowledge its the results of your customers helping each other with issues and you all pool the fixes they come up with confirm them, and post them as?fixes. I wont rule out a couple of them your crack teams might stumble across like the first guy that discovered that touching electrical wires is bad and put shielding on them, well maybe the guy that found him did it.... Rant off =)

I'll close this thread as I don't think any good discussion can come from it, I think you just wanted to get your point across so I'll leave the thread here but closed, and will pass on specific feedback from it.
I do not see any reason for you to attack the moderators. As we have already stated (and is detailed in the announcement at the top of each board), we are here to make sure the board stays running and people do not post inappropriate content (and abide by the rules), we are not here to provide support. We may post sometimes with advice people could try, but we not trying to create any illusion that support is offered on this board, as it isn't. That is what Customer Support is for.
Cat

What to do with your iPhoto library after "upgrading" to Photos?

I just updated OS 10.10.3 (Yosemite) and saw the Photos app installed. Also, the iPhoto app's icon is gone from the dock, but the app still remains the application folder. I started the Photos App and went through the library transition. My library is very larger, around 172 GB. Now that I have Photos installed, can I remove the iPhoto app and its library or do I need to keep because I now have a Photos library and an iPhotos library. I do get nervous about deleting libraries, so any advice or warnings would be nice. Thanks.

Keep it for now. Photos saves disk space by sharing images with your iPhoto or Aperture libraries - Apple Support.

Creative Labs What Is Wrong With Your Manufacturing!!!??!?! RE: Gigaworks S750, XFI etc.

Ok this is a straight forward RANT! In building my new computer I decided to let Creative be my folks for sound since I've always been impressed with the EAX and surround sound, the first time I played EQ in 4.1 3D sound on a first gen SBLive card I was in awe. I've bought so many speakers and sound cards since and been happy. So I decide with my new computer I will buy the XFI Fatality, Progamer headphones with mic, and the Gigaworks s750 7.1 speakers. Well I got the headphones and the sound card first, right off the headphones left side sounded blown out to me, so I sent them back, and the new pair worked fine. The XFI card became the issue next I had the cracking and popping noises, I made a few tweaks and was able to kill most of it, but I have 4 gigs of Ram and when I turn on the memory hole in the bios so that XP Pro 64 can see the 4 gigs brings back the popping noises. So I have to turn of 2 gigs of ram that cost me over $300 so I don't have nasty noise when I play games. Oh yea and I sent the card back as well in hopes I'd get a repaired one.... No Such Luck... So then I get to my speakers, the left rear channel is making a sound like a blown speaker so I swap the plug with another channel and its fine and the other speaker in that channel makes the noise, so I send back the sub as a RMA at a cost of $30 to me (not like giving them $800+ for broken stuff isn't bad enough... nothing like salt on the wound.) So after 2 weeks of no sound other than headphones for my gaming, I get my sub back, I hook it up and.... Now the left rear channel is totally DEAD. So now I'm PISSED, I call up and hold it together when talking to the RMA folks. They offer to send me a whole new set of speakers, so I'm thinking cool, maybe its in a cable or the box or something.... Today I get home from work and see the box, I'm like sweet new stuff and spend a good hour carefully rewiring my whole desk with the new speakers and cables. Get it all hooked up and click on the sound test for the 7.1 and........ The Side Left Channel is DEAD WTF!!!!!!
!!! All I can say is it sucks there is no real competition for sound against Creative, because they know their product will be the demand and if they put out a poorly manufactured item they can get away with only so many people will even bother RMAing and will just live with it thinking they did something wrong. I am truly disturbed by this trend and can only hope that after I actually get everything working in 6 months or so if they ever fix the noise issue with XFI and maybe a few more RMAs of my sub to get one they TEST before sending it to me... I hate to say it but I think next comp I build I'm going to have to start looking at other sound companies. Its sad to lose faith in a company you hold in such high regards for so long as pioneers. Thanks for reading, oh and CL support persons that like to pop into a message and post an idea that most anyone with an IQ over 3 would have tried in the first 5 minutes of troubleshooting only to never revist the thread because your goal is the create the illusion of support on the boards by making a certain number of posts regardless for image sake, don't bother responding since due to my past experience with your phone support I know more about your products than most of you... Oh and your database of issues/fixes doesn't count as knowledge its the results of your customers helping each other with issues and you all pool the fixes they come up with confirm them, and post them as fixes. I wont rule out a couple of them your crack teams might stumble across like the first guy that discovered that touching electrical wires is bad and put shielding on them, well maybe the guy that found him did it.... Rant off =)

Duplicate thread.
Cat

What to do with a defective MacBook Pro?

I bought a new MacBook Pro from John Lewis (Huge UK Retailer) last week, and have just notice a very small; but annoying manufacturing fault.
It's where the black plastic hinge is connected to the aluminium case, across the width of the laptop, there is a small gap. But, towards the edge of mine this gap increases, and has a slight buldge. The plastic should be pushed under the aluminium, but it isn't. I don't think I would even be able to force it back into place, and wouldn't want to damage it anyway.
What should I do? I've heard that some people have been having a bad experience trying to return/exchange items to John Lewis, and think they may try and say that they think I caused the damage. Whereas I think an Apple Genius, would be more likely to see that it is a defect.
Has anone else had this problem with the Late 2013 15" model? What would you recommend?

Please read the warranty paperwork that came w/your computer.
You have 14 days to return the computer w/no questions asked. Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
Strongly suggest that you take FULL advantage of the above before it runs out. Let Apple deal w/the problems.
If the store where you purchased the MBP from does not honor Apple's warranty policy, either call AppleCare or take the MBP to your local AS or an AASP.

What to do with a defective NEW iPhone 5c?

Hi Guys
I just recently purchased an iPhone 5C - it was shipped to me October 1. And I immediately knew I was sent a defective unit. First and foremost, the button is not working--the only way I've been able to navigate it is throught the assistive touch and by literally forcing the button 'till my thumb hurts. Second of all, the battery kept dying on me---and is still dying on me for the last 10 days that it's been with me. What I mean by this is, I'll have it charged to 100% and by 70% it shuts down. I repeatedely try to turn it on and it will say that it has no more battery on it. But once I charge it, it says that it's 70% -- but then it dies again. This has been pretty much the situation for the last 10 days. This is supposed to be a new product right? But I don't think I was actually given a new one. I've been researching on how to have this phone replaced. But I can't seem to figure it out. Hope someone here can help!
Thanks!

gfjchssa wrote:
What kind of QA do Apple have?
Some of the best there is. No manufacturer of consumer electronics has a zero-defect rate. It's unfortunate when you're the one who gets the defective device but that's why there are warranties.

What's up with your support?

so Adobe -listen to this- i have a problem with my Illustrator and i called the Hebrew support. After a life time of waiting- i got to english support,
OMG- i an telling you i lost a decade of my life just trying to tell her my email address. my english is not very good but the language she spoke was not english.
After almost crying, keep saying- israel, hebrew. she said something that if i understood correct, there is no hebrew support.
WHAT???????????
My problem is very easy and with hebrew support was solved in 2 minutes. now i an stuck and can't work, so many thanks Adobe
i know what is bad customer service but this is redicilous.
i have hebrew version- u think an indian can help me? didn't you think befure you made this move?
can you think of another company that will do it? this is very disrespectful to your customers
and there is no where to complain.
I need an answer now!! i have to work

nachmisiasg,
Hopefully, someone from Adobe (USA) will come back to you soon; over there it is 15:30PM Sunday.

What to do with your beat mapped tracks?

I have beat mapped a wave file taken from an AIR sample.
Plays great in a 4 bar loop, but what now?
i bounced it out, and it will not play right at any tempo. I have tried creating an apple loop from the beat mapped arrange window. that doesn't work.
so great. i have a 4 bar loop that makes the tempo go absolutely nuts to make the loop work. so adding other tracks to that arrange is useless because all the other tracks follow the tempo curves created by beat mapping.
what do you do after you have beat mapped your file? how do you go on about using the file with other tracks? you can't drag a loop of it because the tempo map only stays with the orginal 4 bar loop. also how can you work with the tempo jumping all over the place?
is this just not a very thought out feature, or am i missing a step that is not in the manual?

nope you're not missing anything, you're just not using beat mapping for what it's for.
let's say you've recorded a live band in the studio, drum kit, bass, guitar, the usual kind of thing. let's say the band didn't want to use a click track because they're really tight, they have a good feel and they vary the tempo of their playing as the song progresses. so then, let's say you end up with a multitrack recording that sounds great, but is more or less in free-time. now, the band and the producer want to develop the track further, with some logic instruments and some other stuff that requires you to use the sequencer in logic... suddenly you can't quantise anything, because the tempo of the logic song actually has little to do with the tempo of the music. and you can't just set the tempo to the music either, because it changes freely as the band played it. also, let's say you need to do some editing to adjust the timing of some of the drumming and other parts.. you can do it, but the grid in the logic song bears no relevance to what the audio is actually doing. sometimes the kick drum falls on a beat, other times in the middle of a beat, etc etc..
enter beatmapping. with beatmapping, you can make logic follow the timing and groove of the performance, without having been forced to do it the other way around to start off with. so, the engineer, or usually the poor engineer's assistant, is given the task of beatmapping the logic song to follow the actual pace of the recorded audio. usually you'd do it by using the drum tracks as the guide, but it depends on the song and what's in it.
once it's done, you have a logic song that suddenly has so many more possibilities to be taken further. you can use effects that sync to tempo, you can add synth parts and quantise them. and, if you want to do more tracking, like overdubs, or extra takes to fix up mistakes, or lead and backing vocals, you'll have a metronome track that will be perfectly or close to perfectly in time with the song as it speeds up and slows down, so the performers can do their thing. and then when it comes to editing, the bar lines in logic will actually correspond to the music, just like in a song with a fixed tempo. the kick drum will always fall on the beat, etc, etc, etc.
that's why you'd use beatmapping. there are also other applications for it, like when you're composing music for film. but using beatmapping to make the tempo follow a loop is not really the best idea. usually with loops, the idea is for them to be in a groove that works over a fixed tempo. so if the reason why you tried beatmapping was because your loop was a bit sloppy in timing, then the better idea is to cut up the audio and adjust the hits (using crossfades to clean it up) to make it sit better to your tempo. then you glue it together or bounce it as an audio file and go ahead and use it to make your song. or, what I do these days, is I use melodyne (AU plug in version) in percussion mode. it detects the hits in a percussion loop very well indeed, and you can then quantise it totally to make it play absolutely perfectly in time. or, you can quantise it less severely to keep it a bit more free. or you can just manually nudge the hits yourself till you find the groove you want.
I don't think I'd ever use beatmapping to follow the timing of a 4 or 8 bar loop and then try to copy that beatmap for an entire song.. for me the idea of beatmapping is to allow the timing grid of logic to follow a free-timed performance, so you can work with it from start to finish using logic normally, with the bars and beats corresponding to the music. for capturing the groove of a loop and using that as a template to affect the groove of your other tracks, you're better off using DNA groove template functions.

What to do with your original table query when partitions are added?

Relating to SSAS Tabular in VS2013:
This is something that has always bugged me and I haven't found any documentation on it...
Say for example I create one query for the last 5 years worth of data. Before deployment, I partition it into 5 sections - one for each year.
Now when I click on Table Properties, it still shows the original query for 5 years. What can I do with this screen? Is there any functional benefit? It seems rather pointless... I usually clean it up with something similar
to the below simply for the sake of cleanliness:
Select col1 as NULL, col2 as NULL, col3 as NULL etc...
Any advice is welcome!
Thanks,
Simon

Sorry not clear on which screen you're talking about
Can you post a screenshot?
Please Mark This As Answer if it solved your issue
Please Vote This As Helpful if it helps to solve your issue
Visakh
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It's not that the Flash plugin has crashed, it's that Firefox will not play the code written - IE9 does, Chrome does, Safari does - what's up with your Flash support - it's been brain dead for the last three releases - ever since v4 I think

Enter this url in any modern browser IE9 (I never would have believed that I would be complaining about Firfox not working and IE does! - it that how far you've gone down?), Chrome (no wonder people are switching to it in droves) and even Safari - and it plays, but not in Firefox v6.02 - it used to play fine when I first uploaded it back in July 2010 (v3.6 Firefox I think)
http://www.burleighphoto.com/1007-pmb-slims/04/index.html
http://www.burleighphoto.com/1106-chris-sharyl/01/index.html
Try this link in Firefox v6 and then try it in Chrome - nuf said.
Hope you can fix this or I'll be having a big disclaimer on all of my site - does not work in Firefox. Never thought I would be saying this.
Thanks. Craig.

I should test it on my wife's old Xp with v3.6 - too late tonight - will check tomorrow. Thanks for your help. Craig.

What is wrong with your customer service?!?! It's becoming impossible to get a price adjustment!!!

I have been trying everything to get a price adjustment on an iPad mini 3 64 gig that I purchased for 499.99 and is now 424.99. I have made 3 phone calls to no success and have spent a total of over an hour on hold to try to get this done. I need someone here from Best Buy unboxed to take care of this.
Solved!
Go to Solution.

Hi Aldiggi,
The purchase of a brand-new tablet is by no means a small investment, so wanting to receive the best deal available is certainly understandable.
I've had the chance to review your account and it looks like a member of our post-purchase support team was able to assist you on the 4th, shortly after you posted an update. You should have received a message confirming the price adjustment, so I'd encourage you to check your inbox and junk mail folders for that e-mail if you haven't already done so. Please also keep in mind that the funds may not post to your card right away -- the exact timeframe required is determined by the card issuer.
Thanks for your patience, as well as for ordering with us! I hope you're enjoying the new iPad Mini so far.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Firefox 4 loads every site SLOWER than 3.6!! What is happening with your "speediest browser ever"?

Since downloading 4.0 my browser take more time than ever to load every site. I often get "timed out, try again" messages and have to re-load.
I had no problems at all with previous versions of the browser.

You should upgrade to Firefox '''3.6.18'''; your post shows '''3.0.19''' which is obsolete and insecure.
Get the installer here: http://www.mozilla.com/firefox/all-older
If your browser is just reporting the wrong version to this web site, then it's a false alarm, but please check for your own safety.

JScrollPane, what is wrong with my code?

Hi, I appreciated if you helped me(perhaps by trying it out yourself?)
I wanted my JScrollPane to display what is drawn on my canvas (which may be large)by scrolling, but it says it doesn't need any vertical and horizontal scroll bars. Here is the code that has this effect
import javax.swing.*;
import java.awt.*;
public class WhatsWrong extends JApplet{
public void init(){
Container appletCont = getContentPane();
appletCont.setLayout(new BorderLayout());
JPanel p = new JPanel();
p.setLayout(new BorderLayout());
p.add(new LargeCanvas(),BorderLayout.CENTER);
int ver = ScrollPaneConstants.VERTICAL_SCROLLBAR_AS_NEEDED;
int hor = ScrollPaneConstants.HORIZONTAL_SCROLLBAR_AS_NEEDED;
JScrollPane jsp = new JScrollPane(p,ver,hor);
appletCont.add(jsp,BorderLayout.CENTER);
class LargeCanvas extends Canvas{
public LargeCanvas(){
super();
setBackground(Color.white);
public void paint(Graphics g){
g.drawRect(50,50,700,700);
and the html code:
<html>
<body>
<applet code="WhatsWrong" width = 300 height = 250>
</applet>
</body>
</html>
What shall I do?
Thanks in advance.

What is wrong with your code is that your class, LargeCanvas must implement the Scrollable interface in order to be scrolled by a JScrollPane.
A comment regarding your use of Canvas and Swing components: The Java Tutorial recommends that you extend JPanel to do custom painting. Canvas is what they call a "heavyweight" component and they recommend not to mix lightweight (Swing) components and heavyweight components.
There is a lot more information on custom painting on the Java Tutorial in the Lesson "Creating a GUI with Swing.

What is Wrong with CS4 Software?

I Upgrated Mac Operating system Panter OS X 10.9.1 and I'm not able to print from photoshop or Ilustrator, Programs Crashes, when loading cc profiles, paer and size,
new driver instaled

it's more like what's wrong with your os. cs4 obviously was not and could not be designed to work with your os.
whether your os works with cs4 is not an adobe issue. nevertheless, you can check other user's experiences here, http://roaringapps.com/apps:table

What is wrong with this subscription?

Hi,
I have read most of the posts about subscription here and still I can't find a satisfactory answer...
Here is my problem:
I've got a 150mins Dominican Republic landlines subscription, which I purchased on the 9 Dec 2010 for a year. During that period (until now) I have never been able to tell when my minutes will restart... the process seems to be random and frankly quite arbitrary. The same subscription was renewed on the 9 Dec 2011 (I've already got a payment receipt for it!), however it is Dec 12 and still I've got no signs of my minutes. What is wrong with your system of subscriptions? How can I work out when each month I'll receive the minutes from the subscription? Why the minutes can not simply be reloaded at the same day each month?
I am looking forward to your assistance.
Regards.

I'll gladly explain the minutes reset.
Limited subscriptions are reset based on initial purchase date and time.
Here's how you can find out the exact date and time
1) Open your order history by clicking on this link
2) Locate the first subscription payment (not recurring payment)
3) Click on order ID
(You should see something like this)
This means that subscription minutes are reset every month on the 12th 17:47 GMT
GMT time: http://wwp.greenwichmeantime.com/
I hope this clarified the subscription reset.
Note: If subscription was not reset as expected then please contact customer service:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

What to do with your defective Zen Mi

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