Where is phone line jack on computer

New HP
Can't locate where the phone line connects to PC
Usually on the back

Quinby wrote:
Hp envy 810-130qe
Hi,
Based on the following specs, it does NOT have both modem port & wireless, it ONLY has LAN port:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03954512
If you wish to have a modem port there are few options:
(a) Install a PCI modem card on your computer, it has few free slots in there. The following link shows few examples:
      http://www.ebay.com.au/bhp/pci-modem
(b) USing USB modem dapter, similar to the following example:
     http://www.miniinthebox.com/usb-2-0-fax-modem-external-56k-v-92-v-90-black_p716332.html?currency=AUD...
Regards.
BH
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Similar Messages

Constant buzz on phone line and broadband disconne...

Where our BT phone line enters our house is under a very damp upstairs window. Every couple of years for the 20 years we have lived at the property, we have to report a fault and an engineer would come and replace the damp parts in the little connection box. Over recent times we have been charged the fee for this. The master socket is further down the cable at the bottom of the stairs and is usually OK.
Can we change where the phone line enters the house? The phone line is useless for phonecalls and is affecting our broadband speed and connectivity. The only other option is to scrap the line rental and get mobile broadband or one that doesn't require a phone line. Why do the engineers never fix the problem long term? We want to change to fibre optic, but the phone line will cause the same problems with this. If we cancelled the phone line and then ordered a new bundle, would we actually get a new phone line into the house, or would they simply reconnect the old, damp one?
Thanks for your help
Solved!
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As this is a repeat fault, then some special help may be worthwhile to finally fix the issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Please use the tracked e-mail, to reply, not via the forum. Thanks
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

8500A Plus - Touch panel backlight activates and stays on when someone is using phone line

Why is that and can it be disabled? It seems to be a waste of the backlight, especially in my case where the phone line that it is connected to is in use 8 hours a day. I would imagine that when the backlight burns out it renders the machine relatively useless and repair is probably not going to be covered under warranty when it does occur.
I can understand that the printer needs to recognize when the line is in use, however it would only need to activate the touch screen backlight when actually using a function.
Some software programmer missed the boat here...

Thanks for the advice but this would then terminate the broadband line which I do not want to do. Basically I want it all done at the same time without disruption.
And just to clarify the 2nd line used for business is not a business registered line as such but a 2nd home line into the house.
Physically they all come into the house on a 16 core cable that BT laid about 15 years ago when they sent a whole load of engineers round to the house to install the 1st broadband line in the area for training. But obviously only 4 of the core are used.
Rgds John

Noisy Phone Line - initially

Hi All,
I have a rather interesting problem that I'm wondering if anybody has experienced, or may know the cause. For a couple of weeks now I have had an issue where the phone line is very noisy when first used; i.e. I'll pick it up and it will be popping and crackling and hissing with gay abandon however, during the call the line will slowly improve until after 10 minutes or so it is clear as a bell.
This also has a knock on effect on the broadband - if the telephone has not been used for a while the BB speeds will drop. I first noticed the problem as my BB speed had dropped to sub 1Mb from its usual 4.5-5Mb. When checking the line I heard it popping and crackling away although after time this cleared and when I checked the BB speed again it was back to normal (or close to it). Then the next morning BB speed was down again, next afternoon it was even worse.
I have tried everything I can to rule out something internal - replace all micro filters, replaced RJ11 cable to router - even replaced the router. Used both a corded and cordless phone and the result is the same. I've now removed the faceplate from the master socket and I'm running everything off that but the problem still remains. The only thing that seems to improve it is to make a call of some length and then the line quality and BB speed improves - for a while.
Any advice anyone can offer will be gratefully received. I would call for an engineer, but I'm worried that if I've used the phone before he turns up everything will seem OK and I'll get hit with a £100 bill.
Solved!
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UPDATE:
So, I made an appointment last Wednesday (14th August) for an engineer to visit and I was told that somebody would be here today before 17:00.
I take the day off and wait in all day for nobody to turn up. I contact 151 to see what is happening only to be told that no appointment had been made! So I have had to waste a day off, and will have to waste yet another day on Wednesday, waiting for an engineer again.
Is there a number in this country that I can call in order to make a complaint? Can I seek reimbursement of £99 from BT for wasted time (the same amount they would have charged me if I couldn't be bothered waiting in for them)?
The only plus is that now I have been on the phone for 30 minutes dealing with this the quality of the line has improved and the BB speed has gone back to normal again... However this wont last and by tomorrow things will be back to normal again.
I have to say BT's customer service is **bleep** poor and if I had another choice for service provider I would switch immediately, however as there is no other choice in my area I am stuck with BT!
I will update again on Wednesday when (IF!) an engineer is sent.

Have a problem where I'll occasionally shift my computer (i.e. physically move it, say from the coffee table to my lap on the couch) and it will freeze and the screen will turn into a bunch of horizontal multicolored lines (closer to 100 lines than 5). Us

Have a problem where I'll occasionally shift my computer (i.e. physically move it, say from the coffee table to my lap on the couch) and it will freeze and the screen will turn into a bunch of horizontal multicolored lines (closer to 100 lines than 5). Usually restarting (by holding the power button to turn it off) works. A few times that has resulted in the three beeps (RAM issue? -- I've since replaced my RAM [it *seemed* to stop it for a while, but maybe not]), but the second time it always works. Attempting to SSH into the computer during this state does not work. Please advise as to what to do/what reports I can run and post. I will take a pic next time it happens.
Here's this info:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.4 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          3 MB
Memory:          8 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBP71.0039.B0B
OS 10.6.8

Sounds like a problem with your GPU. Do you have an external display you could connect your machine to in order to test this? If the external display renders the same way, then your GPU is damaged. If the external renders fine, then the CPU display is damaged.

Is it possible to have a phone line connected to a Mac Mini (OS X10.8.2) so you can use your computer with Parallels (Windows xp) to dial into a modem to download data being collected and stored at the remote location?

Is it possible to have a phone line connected to a Mac Mini (OS X10.8.2) so you can use your computer with Parallels (Windows xp) to dial into a modem to download data being collected and stored at the remote location?

Hi, do you mean a real Dial-up Modem as in the old days?
As I recall, the Apple USB Modem won't work in 64 bit OSes, but there are others that will, I think this is one of them...
http://www.zoomtel.com/products/dial_up_external_usb.html
Or is the Modem on the other end Cable/DSL/FiberOptic?

HT4999 I have a new phone and a new computer. Where can I find the downloads for the latest operating system files. thanks

I have a new I phone and a new computer. I don't know where to get the download files for the lates operating system.

To update iOS on an iPhone not running iOS 5 or later, connect the iPhone to iTunes and under the Summary tab for the iPhone sync preferences with iTunes, select Update. If there is an update avaiable, you should be prompted automatically.
If the iPhone is running iOS 5 or later, the same applies along with another option which can be done direct with the iPhone.
Would you like a link to the iPhone user guide where this is covered? Apple also includes a Safari bookmark with Safari on an iOS device for easy access to the user guide on the device.

Small Office fax problem through verizon phone line

Instead of sitting on the phone for 3 hours I figured I would try this first. I have a small office with Verizon internet and phone. I have one phone line, a credited machine, a computer and a 4 in one print scan fax copy. I was just wondering if anyone knew witch of these devices are supposed to be connected directly to the phone ports. Im having a problem sending out faxes after another employee moved around wires. Please and think you for any help! Or if you suggest me posting this some where else please let me know.
Myles Devaney
* your go to for personal assistance *

There is no standard way to determine what is connected directly into the phone line.
Here is my 2 cents though. Generally a fax machine is connected directly into the VZ Phone Jack and a phone will connect off the fax machine. The reason for this is in case a fax is being sent or received the fax machine will block the phone port so your landline phone will not interupt the fax transmission. I'm not sure if the credit card machine does the same with it disconnecting your phone line so credit card transactions don't get interupted when transmitting. If so then you can plug the credit card machine into the fax and then hang the phone off the credit card machine. The phone should be the last one in line.
Jim

Upgrading with phone line internet access

I haven't been able to upgrade my computer because it takes so long with the phone line. We have cable available here but it is extremely expensive and I don't want to give my money to a corrupt corporation (Cablevision!). Other services ATT/Verizon aren't available in our area yet. In the meantime, how can I upgrade? I asked at an Apple store whether I could get upgrade cd's and was told No. True?
Any help would be appreciated.
MAC OS X Mac OS X (10.3.3)

Hello Diane,
I think it depends on who you ask, how you ask, what you ask for and what mood the person you ask is in!
If you are asking for OS updates and security updates, the Apple stores are usually obliging. ( from what I can gather here in these forums )
If the upgrades / updates are for products that you may have to pay for, then I can see why the store people may be :hesistant: to assist you.
Usually though, taking a Blank CD and a very large smile to somewhere where there is a fast internet connection, results in satisfaction. This process can be enhanced and improved with the addition of Tea, Cakes, Chocolate and an even larger smile!!!
Good luck!
Regards
Ian

Noise from router on phone line

I just got my DSL from Verizon activated today, the router connects fine, and I have my DSL filters in place, but I am getting this 'snow' sort of noise on the phone line when my router is turned on.
Also, when you turn the router on when listening to the phone, you hear some beeping electronic sounds when the router is trying to connect.

What you're hearing as far as the Electronic Noises on the line is normal for many lines (like little beeping sounds), but they should only be pretty faint even on the loudest of Corded phones. That should only happen during synchronization. The additional chatter or noise you hear on the line once the modem has trained should not be present, so you may either require an additional filter on each affected phone (Some devices such as Call Switches do require them) or there may be a degraded cable somewhere presenting the higher frequency noise as a tone closer to what can be heard over the phone, or Transmit Powers could be rather high.
Some older lines in my area that have started to wear out exhibit white noise or electronic noise on the cabling just by nature. Newer cabling such as the ones I go through don't exhibit the white noise while DSL is running. if the noise is irritating and can be heard on the other end of the call as well, I'd certainly:
Check other phones
Check Filters
Try adding further filters
Analyze home wiring for any corrosion, lose connections, and dirty jacks.
Consider testing both phone and modem at your NID to see if this shows a lessened effect of what you're hearing. A line splitter will be needed for this as well as a corded phone.
Perhaps have Verizon run an MLT Test on your line to see if they can spot any highly resistive shorts through the test itself. (If found, tech gets dispatched to find it and fix it).
Consider a Home Run.
I have seen some very isolated issues where another type of DSL filter is needed, mainly on ADSL2+ lines. Might also be something to consider, getting a home run installed for your modem.
========
The first to bring me 1Gbps Fiber for $30/m wins!

ADT cannot seize phone line after fiber installation

I had my phone line switched over to fiber today and now my ADT system cannot "seize" the phone line. It will call out properly but if you are in the middle a call and the alarm is activated it will not disconnect the current call in order to make it's own call out to the monitoring center. Of couse this was working before.
I talked to the tech that installed the fiber and he said his only responsibilty to me was to provide me with a dial tone, period. I also called Verizon tech support and talked to three different people who all told me it was ADT's problem. So now I have to call ADT and incur a fee to have them come out and fix it. So much for Verizon's promise to me that an upgrade to fiber would not cost anything.
Is there anyone is this forum that may have experienced a similar problem? Any help greately appreciated.
Solved!
Go to Solution.

armond_in_nj wrote:... Verizon Digital Voice (if that's what you have and it seems likely that's the case) is capable of using typical alarm system components to transmit alarm system data. Usually the data is transmitted using what's called "Contact ID" data, and usually the connection between the alarm system and the telco lines is handled by a simple device called an RJ31X connector. I suspect that's the case for ADT, but you must check that with your monitoring company ...
Some further thoughts on the issue. Here's a link to demonstrate what's involved in the RJJ31x wiring scheme:
http://wiki.hometech.com/tiki-index.php?page=How+to+Wire+an+RJ31X+Jack
As you can see it appears little "hairy" and in fact there's really only one way to do it correctly. Of course that's what alarm technicians are for, and there's no need for the average user to get into the details.
After thinking about this a while, it occurred to me that what has probably happened in your case is that the VZ install tech never went near your RJ31x connection. He (or she) just did what a normal install requires and got things working. However there are certain requirements for the alarm setup to operate correctly.
The RJ31x mustt be the first device in line after the phone line comes into the building. In old terminology this means that it must be wired in directly after the NID (network interface device) where the phone company hooks up to your house. In this way the alarm can take over the line for all phones downstream.
However with FiOS Digital Voice, this is probably not how your house was connected. I.e., the install tech can connect to your interior phone wiring network at any point and still get all the phones to operate correctly. What doesn't happen in such a case is the alarm is not able to control all the phones downstream, because some of the phones aren't really "downstream."
As convoluted as this seems, the way out is simple: the alarm company must pay a visit and make sure that all your phones are connected (from the VZ ONT) after the RJ31x. This should be pretty easy, and it's really on the alarm company to make it work.
Let us know what you decide and what happens (using your personal service ticket mentioned by Lawrence). Once again, good luck.

All-in-one 6830 printer Does not enter sleep mode when connected to a phone line

HP staff help. HP all-in-one printer 6830 does not enter sleep mode when conntected to a phone line via 1-Line jack. The Firmware is PNP1CN1521AR. On August 1, 2015, I purchased an HP all-in-one 6830 printer and upgraded to firmware PNP1CN1521AR.When a phone line is connected to 1-Line jack of 6830, the printer will no longer enter sleep mode and the display remains on indefinitly.Removing the phone connection either from the wall outlet or from the printer causes the sleep mode to work correctly again where the control panel display turns off after 5 minutes (or optionally after 10 or 15 minutes).This problem was previously reported by a user and has not been resolved, see:http://h30434.www3.hp.com/t5/Other-Printing-Questions/Sleep-mode-of-Officejet-Pro-6830/td-p/4772182 The user did not receive a resolution to this problem according to the thread.
There seems to be a 6830 printer firmware or hardware problem causing this. HP should be able to confirm this problem on 6830 easily.
Please advise ASAP.
Thanks

It's a regular analog phone line. I've tested it with other phone lines. No difference. I have another all-in-one printer which works fine (goes to sleep mode) when plugged into the same phone line.
The 6830 works ok in other aspects. The only problem is the sleep mode. Any 6830 with the firmware I mentioned should replicate the same result, regardless of anything else. The previous firmware to PNP1CN1521AR also created this problem according to the original report of this problem by another user.
I'm sure there's a bug in the firmware. A subroutine in the firmware monitoring the incoming fax ringing, mistakenly, sees the voltage across the phone jack pins as an event and wakes up the printer instantly even though there's no ringing. As the previous user also suspected, there seems to be an error in the phone line voltage threshold used by the firmware. The present firmware always sees a ringing at the phone line which causes it to never stay in sleep mode.

My eMac's modem, the phone line, or what?

i have a dial-up connection. Yes, there are still some of us out here. DSL is not available and I have heard horror stores of satellite service n our area.
Of late, I am having difficulty getting and maintaining a connection. Connection speed varies widely. My ISP wants to blame the phone lines, the phone company wants to blame the house wiring or the modem. How the **** do I know which it is? I have unplugged other phones, tried other jacks, with the same results.I suspect the phone lines, but getting Verizon to admit that is nearly impossible.
How can I test the modem? I am using the internal modem.
I am open to any suggestions.

It's usually the phone lines in your house. They are daisy-chained around the house & every connection results in losses. Verison should be able to come out and do a test on the line where it enters your house to see if the line meets specs. Also sometimes squirrels will chew on the outside line and allow water to get inside the wires, which causes loss of quality. Do you ever hear static when using the telephones?
Years ago when I used dial-up, I had the problem of low speeds (in the 20K region). I solved the problem by running a new direct line from my attic where the tel line junction box entrance to the house is located, direct to my office. My speed then was usually 44-48K with almost no dropouts. I bought the wire at Home Depot and installed the line myself. Maybe you could do the same.
 Cheers, Tom

At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
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I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

How difficult can it be to get a phone line instal...

First of all, for a communications company, BT are shockingly bad at communicating with their customers!
We ordered a home move for our phone line and Infinity services back at the start of Dec, and had an activation date of 19th Dec. The engineer duly turned up on that date and set about the install. The single socket in our house was not where we wanted it (no power socket close by for the broadband router), but he would see about moving that and all was good so far.
However, the engineer was struggling to get a tone on the line and after much to-ing and fro-ing and calling another engineer who was nearby, decided that the actual wires to the house were damaged somewhere between 30m and 250m from the house and as he was not qualified to do any underground works, he was going to pass the job onto another engineer. The next engineer duly came next day (on a Saturday no less!) to get us up and running. No dice. The engineer could not find the break, and we would have to get a new cable put in.
Now, apparently when our house was built the telephone cable was not put in with any ducting and ended up being concreted into the wall! So we would have to get new ducting and the works installed. He then went to paint up the pavement where it needed to be dug up to put the ducting in etc. Except the pavement was covered in leaves, so he sprayed the leaves. Hey ho - I knew where he had painted and I would be able to direct the guys if necessary. As the was the Saturday before Xmas, he was doubtful if the contractors would be before the New Year. The engineer did however get the broadband connection available.
Roll on the New Year and it's a stoney silence from BT, until the morning of the 13th Jan, when a contractor appearred at the door to say he was here to put in the ducting. I pointed out where it was going and left them to it. I glanced out of the window after a while to see they had made a 2ft gap in the hedge at the wrong side of the garden! I also watch in disbelief as one of the guys loaded his wheel barrow with spoil and wheeled it into the woods across the road and dumped it. These guys were the "dig things up" gang, another team were the "filling in" team and they would be along shortly to fill in the hole and re-lay the tarmac on the pavement. However, we at least now have the ducting from the street the house with a rope in the duct to allow a cable to be pulled through. Progress of a fashion.
A few days later, the hole was filled in and the pavement tarred. It then took a full week before another engineer turned up to actually pull the wire through the ducting and connect us up. Except he couldn't because the rope was jammed. So he passed the job back to somebody else. Then 2 days later engineers 5 and 6 turned up with a rodding wire to free off the rope. They couldn't free it off. They did work out that the ducting was probably dislodged by the "filling in the hole" team, thus trapping the rope. This would need the pavement dug up again to reset the ducting. Oh joy.
So, imagine my surprise when another engineer turns up one morning to install our line to discover he couldn't pull the rope through, then another engineer turns up in the afternoon to do the same , followed by yet another engineer the next day!
Meantime, the only communication from BT on the whole matter is when we call them to be told it is all in hand and it will be completed "in 2 days time", or we receive a text message saying they tried to call (no missed calls), and would try to call again in 3 days, do not call them back.
So far in this saga we have had 13 people at the house, not getting us a phone line, in nearly 8 weeks and absolutely terrible communication from BT.
A call to BT at the end of last week resulted in a promise that we would be fully installed by yesterday at 8pm.
I called BT this morning to be told that the external works will be completed by this Friday and they would then call me back to arrange an appointment for the engineer to come and do the install next week!
The only saving grace is we do have an internet connection (pretty vital for me as I work from home!) although I do have an extension cable running across my hallway and we have not been getting charged for line rental for the past 2 months.
I was told today that we should be getting compensation, but to be honest I am not bothered about that - I JUST WANT A PHONE LINE INSTALLED!
Rant over (for now!)

Hi smert,
I am sorry about the delay in getting your phone line on. It definitely sounds like you have been going through the mill lately with all the work being done and still no phone line.
Please send me in your details using the "Contact The Mods" link found in my profile and we will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Where is phone line jack on computer

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