Why isn't apple support calling me?

I scheduled a phone call with apple support for 9:30 am. I got a phone call at 9:33, with a recorded voice asking me to press 1 to speak to a support person. I pressed 1 and waited on the line. After many minutes of complete silence on the line from Apple, my call was disconnected.
I scheduled another phone call with apple support for 9:45 am. It's now 10:13 and no one has called me!
Hello????

We are not Apple, only your fellow end-users. Anything someone posts here about Apple's support workload and scheduling would be pure speculation.

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