Work flow - user is not reciving mail,once CREDIT MEMO submits for approval

Hi All,
Please find the issue as below.
User created the credit memo and submitted for approval. user is expecting the mail in his mail-box, once he submitted the credit memo for approval and same way once approver approved the credit memo, user is expecting mail such that credit memo has been approved.
He informed that previously he is receiving the mails as expected.
Now all of sudden he is not receiving mails.
I have checked work flow mailer, mailer is up and running.
I have gone through the wf_notifications table, here i can see that MAIL_STATUS column having value of "MAIL".
even i have gone through WF_USERS table this particular user is existing and status is "ACTIVE".
But user is not yet received any mail.
Kindly some one help me to sort out this issue.
Thanks in Advance.
Edited by: user627525 on Jun 8, 2011 5:58 AM

Thanks RK for your quick reply.
I was gone through the details you have provided. every thing is fine as expected.
Later i have checked workflow mailer, it was down, due to that notifications are not reached to users/customers.once it is up and running mail notifications sent to respective users successfully.
Many Thanks.

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Work flow - user is not reciving mail,once CREDIT MEMO submits for approval

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