Workforce management course

What is the name of the SAP workforce management course? Could you please recommend me any source for SAP courses?
Edited by: patranton on Dec 2, 2010 2:54 PM
Edited by: patranton on Dec 2, 2010 2:55 PM

Hello,
There used to be a course in SAP Workforce Management 3.0 by SAP which I attended 3 years back however there is no certifications for the same. I am not too sure SAP has any course on SAP WFM 3.1 or not. IS-Retail training just has an overview of SAP WFM features. If you need training we have experienced consultants to come take the training for you.
Drop me a mail if you are interested.
Regards,
Suhail Shaik
mohamed.suhail.shaik.mohamed <at> sap.com

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Integrating CC&B & Mobile Workforce Management

I am trying to do CC&B integration with Mobile Workforce Management.
Steps followed by me:
I created a FA with dispatch group, CI_MWM(Oracle Utilities Mobile Workforce Management )
As soon as the FA is created a record is created in the NDS table(CI_NT_DWN).
As per the flow, the MPL processes the NDS record by calling an XAI service to extract FA information from the system. The message in the format expected by Oracle Utilities Mobile Workforce Management system is stored on the XAI Download Staging Table (CI_XAI_DWN).
But I am not able to see any record created in the XAI Download Staging Table table. I am writing the details of few things which are involved in the process.
CI_NT_DWN data created…….
NT_DWN_ID = 9014848337780
SPR_CD = CI_SPLMWM
NT_DWN_TYPE_CD = CI_FACREATE
NT_DWN_BATCH_NBR = 0
VERSION = 4
NT_PROC_METH_FLAG = X
Notification Download Type Details:
Type : CI_FACREATE
XAI Inbound Service Name : ExtractFAInfo
External System Details
External System Name : CI_SPLMWM
Our Name in the System: Customer Care & Billing
W/F Process Profile: ESP REQUEST
No value is given in the Notification Download Profile.
As per my understanding, the MPL server should pick data from the NDS, Call ExtractFAInfo and populate the data in the XAI Download staging table(CI_XAI_DWN), from where , the sender defined in “Route type “ calls the Web service in MWM. But as there is no data getting created in the XAI Download staging table
As there is no value in the Notification Download Profile , there is no route type.Can this be a reason.
Also what is the Outbound message type to be defined for MWM external system. Do I need to create it.If yes , how to do so.
Also, I could se the role of the Reciever here , as the data is not being picked from the NDS table……how should I configure the receiver for the same.
Kindly suggest me the solution so that I can atleast create a record in the XAI Download Staging table that shows a column with SOAP request created.
Edited by: user652581 on May 5, 2009 4:10 AM
Edited by: user652581 on May 5, 2009 4:11 AM

U were correct..I had put the context value wrong.
I havent yet set the XAI sender to JMS queue, but atleast my mpl.trc file creates a SOAP message with FA data:
My mpl.trc file:
MPL Trace started at 11/05/2009 10:02:00
***Request Id="20090511100202175000" Source="DOWNLOADSTG" Status="Sent ok" Execution status="Executed ok" traced at 11/05/2009 10:02:39
Request data:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="urn:schemas-xmlsoap-org:envelope">
<SOAP-ENV:Body>
<ExtractFAInfo><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID="8254362466"></ExtractFAInfoHeader>
</ExtractFAInfoService>
</ExtractFAInfo>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Sending summary: Sending status="Sent ok"
Sender="DOWNLOADSTG" Sending status="OK"
Response data:
<?xml version="1.0" ?>
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<ExtractFAInfo xmlns="http://splwg.com/ExtractFAInfo.xsd"><ExtractFAInfoService><ExtractFAInfoHeader FieldActivityID=""/><ExtractFAInfoDetails MsgDatetime="2009-05-11-10.02.07.000000" MsgDate="2009-05-11" MsgDateYyyy="2009" MsgDateDel1="-" MsgDateMm="05" MsgDateDel2="-" MsgDateDd="11" Filler="" MsgTime="10.02.07.000000" MsgTimeHh="10" MsgTimeDlm1="." MsgTimeMi="02" MsgTimeDlm2="." MsgTimeSs="07" MsgTimeDlm3="." 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AllowMRRoute="true" IdentifyingGeographicType="UID" MultipleRouteUsage="C1NA" LanguageCode2="ENG" DESCR2="Electric - commercial" ServicepointId2="8254362974" ServicepointTypeCd2="E-COM" PremiseID="8254362902" ServicePointStatus="R" InstallDate="2000-01-05" ServicePointSourceStatus="C" DisconnectLocation="" ReadCycle="M-D1" ReadRoute="1" ReadCycleRouteSequence="1214" MeterLocation="" LocationDetails="" FacilityLevel1="" Version5="2" FacilityLevel2="" FacilityLevel3="" Descr2542="" ServicepointStatusDescription="In Service" ServicepointSrcStatusDescription="Connected" ServicepointDiscLocDescription="" ServicepointLocDescription="" FacLvlName1="" FacLvlName2="" FacLvlName3="" ServicepointId3="8254362974" FsClCd2="METER" OperationsArea="NORTH" Version6="1" ServicepointOpAreaDescription="Northern operations area" PremiseId2="8254362902" PremiseType="COM-SMA" CISDivision="CA" LandlordAgreementID="" Key="false" KeyID="" OKtoEnter="false" OverridePremiseFieldInformation="N" MeterReadInstructionCode="" InstructionDetails="" MeterReadWarning="" MeterreadWarnCd2="" TrendArea="SF" Address="80 Post Street" Address2="" Address3="" AddressLine4="" MailingAddress="true" City="San Francisco" PremiseNumber="" Number2="" County="San Francisco" Postal="94104" HouseType="" TaxVendorGeographicalCode="" InCityLimit="false" State="CA" Country="USA" Version7="1" TimeZone="" LifeSupportSensitiveLoad="N" LSSLDescription="" ParentPremiseID="" AddressUppercase="80 POST STREET" CityUppercase="SAN FRANCISCO" PREMTYPEDESCRDescription="Commercial - small" MeterreadWarnDescription="" MeterreadInstrDescription="" LsSlFlagDescription="None" LandlordDescription="" LandlordEntityName="" MeterID="5706658023" BadgeNumber="cm68" MeterType="E-SIMPLE" MeterStatus="A" Manufacturer="GE" Model="E-3" SerialNumber="cm68" DateReceived="2000-01-01" Descr2543="" Version8="1" RetireReasonCode="" DeviceTypeDescription="Electric - simple kWh" MeterStatusDescription="Active" MeterMfgDescription="General electric" MeterModelDescription="GE simple kWh" MeterConfigurationID="" MeterId2="" MeterConfigurationType="ELECDFLT" Version9="0" MeterInstallDatetime="2000-01-05-00.00.00.000000" MeterReadID="" MeterConfigId2="" UseOnBill="false" Version10="0" MeterReadSource="" METERREADER="" ItemID="" BadgeNbr2="" ItemType="" Status="" MfgCd2="" ModelCd2="" SerialNbr2="" Descr2544="" Version11="0" RetireRsnCd2="" ItemTypDescription="" ItemStatusDescription="" ItemMfgDescription="" ItemModelDescription="" MessageId="58" KeySw2="false" KeyId2="" OkToEnterSw2="false" MeterreadInstrCd2="" MeterreadInstrDetails2=""><FatyCharacteristic><FatyCharacteristicHeader ActivityType="M-EXCHAN" LastCharacteristicTypeCode="" LastSequenceNumber="0" CopyToFaTypeCode=""/></FatyCharacteristic><FASteps><FAStepsHeader FieldActivityID="8254362466" LastStepSeqNumber="5" ActivityType="M-EXCHAN" FATYPECHANGESW="false" WFaStatusBefore=""/><FAStepsRow FieldActivityID="8254362466" StepSequence="1" FAStepTypeAction="RM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Remove meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="2" FAStepTypeAction="CM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="MTR" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Define meter's retire dt (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="4" FAStepTypeAction="CF" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="CFG" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Reconfigure meter (opt) (Optional)" StepIDLabel="Meter ID" StepID="" FaStepInfo="No Meter Information"/><FAStepsRow FieldActivityID="8254362466" StepSequence="5" FAStepTypeAction="IM" SpawnedFAID="" AccountID="" CustomerContactID="" StepUpdateEntity="SPM" SPItemHistoryID="" SPMeterHistoryID="" ServicePointID="" ItemID="" MeterReadID="" MeterID="" MTR_ID="" Version="1" DeviceTestID="" FaStepTypeInfo="Install meter" StepIDLabel="SP/Meter History ID" StepID="" FaStepInfo="No SP/Meter History Information"/></FASteps><FACharacteristics><FACharacteristicsHeader FieldActivityID="8254362466" LastCharacteristicTypeCode="" LastSortSeq="0" LastSequenceNumber="0" ListDefaultForFlag="" ActivityType=""/></FACharacteristics><ServicepointTypeCharacteristic><ServicepointTypeCharacteristicHeader SPType="E-COM" LastCharacteristicTypeCode="" CopyToServicepointTypeCode=""/></ServicepointTypeCharacteristic><ServicepointMult><ServicepointMultHeader ServicePointID="8254362974"/></ServicepointMult><ServicepointEquipment><ServicepointEquipmentHeader ServicePointID="8254362974" LastItemIDEquipment="" LastInstallDate=""/></ServicepointEquipment><SPCharacteristics><SPCharacteristicsHeader ServicePointID="8254362974" LastSortSeq="0" LastCharacteristicTypeCode=""/></SPCharacteristics><ServicepointGeo><ServicepointGeoHeader ServicePointID="8254362974" LastGeographicTypeCode=""/></ServicepointGeo><ServicepointOpa><ServicepointOpaHeader ServicePointID="8254362974" LastFsClCode="METER"/><ServicepointOpaRow ServicePointID="8254362974" FieldServiceClass="METER" OperationsArea="NORTH" Version="1" Description="Northern operations area"/></ServicepointOpa><AlternateAddress><AlternateAddressHeader PremiseID="8254362902" LastPremiseAltAddressID=""/></AlternateAddress><Plf><PlfHeader PersonID="" PhoneTypeFlag="" LastSequenceNumber="0"/></Plf><PremiseCharacteristics><PremiseCharacteristicsHeader PremiseID="8254362902" LastCharacteristicTypeCode="TXCOUNTY" LastEffectiveDate="1950-01-01"/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="ELEVAT" CharacteristicValue="< 500" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="At or below 500 feet" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="PZONE" CharacteristicValue="1" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Zone 1" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAKE PT" CharacteristicValue="WEST STORAGE" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="Western storage facility" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAX CITY" CharacteristicValue="SF" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TAXSTATE" CharacteristicValue="CA" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="California" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/><PremiseCharacteristicsRow PremiseID="8254362902" CharacteristicType="TXCOUNTY" CharacteristicValue="SAN FRANCISCO" EffectiveDate="1950-01-01" Version="1" AdhocCharacteristicValue="" CharacteristicValueFK1="" CharacteristicValueFK2="" CharacteristicValueFK3="" CharacteristicValueFK4="" CharacteristicValueFK5="" SearchNavigationKey="" NavigationOption="" Table="" InfoProgramName="" TypeofCharValue="DFV" CharValueDescription="CA - San Francisco" CharValForeignKeys="" CharValFKInfo="" CompoundPKSwitch="false" CharateristicValue=""/></PremiseCharacteristics><PremiseGeoTypes><PremiseGeoTypesHeader PremiseID="8254362902" LastGeographicTypeCode="LAT/LONG"/><PremiseGeoTypesRow PremiseID="8254362902" GeographicType="LAT/LONG" GeographicValue="12.0000000 341.0000000" Version="1" GeographicValueFormat=""/></PremiseGeoTypes><MeterIDs><MeterIDsHeader MeterID="5706658023" LastMeterIDTypeCode=""/></MeterIDs><MeterCharacteristics><MeterCharacteristicsHeader MeterID="5706658023" LastSortSeq="0" LastCharacteristicTypeCode=""/></MeterCharacteristics><MeterEquipment><MeterEquipmentHeader MeterID="5706658023" LastInstallDate="" LastItemIDEquipment=""/></MeterEquipment><Registers><RegistersHeader MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" LastReadingSequence="2"/><RegistersRow RegisterID="5706658420" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="1" UnitofMeasure="KWH" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="S" HowToUse="+" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt hour" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KWH, format 5.0, 1.000000" HighLimit="11198.000000" LowLimit="6099.000000" RegistryType="Register"/><RegistersRow RegisterID="5706658670" MeterID="5706658023" EffectiveDateTime="2000-01-01-00.00.00" Seq="2" UnitofMeasure="KW" TimeofUse="" RegisterConstant="1.000000" ConsumptiveSubtractive="C" HowToUse="P" NumberofDigitsLeft="5" NumberofDigitsRight="0" FullScale="0E-7" ReadOutType="" Protocol="" Tolerance="0.00000" Version="1" ChannelID="" IntervalRegisterType="" UnitofMeasureDescription="Kilowatt (demand)" TimeofUseDescription="" IntvDescription="" Interval="false" RegisterInformation="KW, format 5.0, 1.000000" HighLimit="17.000000" LowLimit="9.000000" RegistryType="Register"/></Registers><RegisterReading><RegisterReadingHeader MeterReadID="" LastReadingSequence="0" MeterConfigurationID="" ServicePointID=""/></RegisterReading><ItemCharacteristics><ItemCharacteristicsHeader ItemID="" LastSortSeq="0" LastCharacteristicTypeCode=""/></ItemCharacteristics><ItmEquipment><ItmEquipmentHeader ItemID="" LastInstallDate="" LastItemIDEquipment=""/></ItmEquipment><SAInfo><SAInfoHeader/><SAInfoRow ServiceAgreement="0778437788" CISDivision="CA" SAType="E-COM D" AccountID="0778437464" SAStatus="20" StartDate="2000-01-05" CustomerRead="N" RateSchedule="E-DIST" ServicePointID="8254362974" SASPID="0778437246" ServiceAgreementID2="0778437788" StartDateTime="2000-01-05-00.00.00" StartMeterRead="570665832616" HowToUseSP="+" StopMeterRead="" Version="1" 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</SOAP-ENV:Envelope>
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what is expected to be seen in XDS table.
Edited by: user652581 on May 11, 2009 4:02 AM

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Eli

Hi Eli,
Workforce mananagement features are only available thru partners. Vendors like Verint, Nice and Teleopti have existing integrations towards BCM. They are able to read BCM data and they can provide out-of-the-box staffing, shift planning and forecasting capabilities and tools on top of the data. In addition one can make own custom analysis e.g. with SAP Business Objects BI tools based on BCM data. BCM contains all necessary volume data (agent work done and contact volumes) for forecasting and planning purposes. However BCM doesn't model e.g. shifts.
Best regards,
-Ville

HowTo create IT2002 from a training and event managed course?

Hi there,
I have been digging the way to automatically create the IT2002 for an employee following a course (managed through the training and events module)
I cannot still find when the IT gets created.
I setup the system to enable integration, setup events type, create the event, book the employee, fix the event, and even add qualifications, but still the IT does not get created.
Is there any report I need to run in order for the system to recognize the event participation and therefore create the presence on IT2002?
I have read on some threads that the IT gets created when you firmly book the employee for the event but it does not work for me. Should it work this way?
Thank you very much for any input.
BR

If you mean by dynamic action the actions you get automatically performed after a PA infotype update, it is not what I am looking for.
What I need to know is how I setup the Training and event module to automatically create the IT2002. No other PA infotype is required.
Let me know if you mean something different.
Thanks for the reply
Message was edited by:
Miguel Guardo

Workforce management course

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