Worn down. Hours w tech support. Yosemite won't upload files
II'm die hard mac person. I think I'm done. I've spent hours with tech support. Nothing fixed. I've done clean install. sisconnected bluetooth. You name it. I have clients waiting for files that will only upload at snails pace. Nothing works. Yosemite? It's a joke. I cannot believe this is happening. I'm disgruntled. Mad. And frustrated. New modem. New router. New Mac router which was slower. Frustrated?? Yes. My clients are mad. Top off my day my new iPhone 6 (which I ordered through Apple Store and was not treated well) Wld not make calls today. No one else on verizon in the area had problems. I am a single mom of 4. I'm getting my mfa. I have spent more time dealing with tech support and this issue of not being able to upload files than I have accomplishing what it takes to put food on my table.
wwhat am I supposed to do??
bloody frustrated.
TO type this from my iPhone. I have had to stop and start no less then 5 times because it's not working right.
I Guess I am going to have to start looking at how I am going to come up with money for a new computer (non mac). I have had it
It is a bummer to have this problem. Can you describe the specific steps you are using to upload files? It is difficult to help problem solve without more information. Are you using Dropbox? Email?
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The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
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Verizon:
Today, I got on Chat with technical support since my internet connection was sluggish the last couple days. In the beginning, Maria asked not only for one phone number, but another (in case we got disconnected?).After about 20 minutes of chatting with Maria, she said there didn't seem to be any issues, but she was going to run tests, or see what she could do on her side. Shortly after, the chat window stopped responding, and the internet connection was lost.
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Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
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In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar. -
Angry with Creative Tech Support!!! Battery fried and they won't help!
I am seething with anger right now over the awful Tech support I just received from Creative's Tech support phone line. I called to find out how I can get my almost new less than 2yrs old Creative Zen Sleek Photo 20gb MP3 players battery replaced. I am sure that my brand new Toyota Prius mp3 AUX jack fried the batter in my player. I have owned this for less than 2 years, and I hardly ever used this player. I always kept it charged fully and rarely played it.
I have kept my player plugged into the AUX jack in my new Prius for the past 3 weeks, I went to turn it on yesterday and the battery was dead, it would not power up, so I just thought I forgot and left it on in the car and the battery just needed to be charged. I charged it up from 5pm last night to 6am this morning and it still showed it was charging, but no progress was being made on it. I unplugged it and tried to power on, nothing,, dead,, so I plugged it back into the charger and powered it on, it came one and started playing, then I left it on and unplugged it from the charger and within 20 seconds it gave me the warning that the battery was low and it was shutting down. The battery bar was completely white and showed that it was not charged at all from all those hours of charging, it usually charges full within 4 hours, it had been plugged in for 3 hours with it not being charged at all, yet it showed that it was charging..
So, I know the battery is now fried, and I am sure the Prius AUX jack killed the battery, I have already heard of one other person this happening to on a Prius message board.
So, I called up Creative this morning to just ask them how much to put in a new internal battery and fix it, they won't do it because it is out of warranty,, I told them I know it is out of warranty, but I am willing to pay? them to fix it, they told me that don't do? that, and I then asked very nicely and calmly to please direct me in how I can get it fixed, silence,,, from the agent,, she did not know what to say, basically she kept telling me I would just have to buy a new one.. I repeatly asked her to please tell me if the internal battery is replaceable by "SOMEBODY", I know Creative will not repair it, but you cannot tell me that this player is garbage now and nobody can fix it just because Creative refuses to do so.
I then asked her how they can make a $250 product that cannot be repaired once it is out of warranty. I asked her what kind of company makes products that are not fixable?, This does not make any sense at all. once again, silence from her.. I kept? repeating that I just want to know if the battery can be replaced by somebody and how to go about finding out. She acted like it was a big secret. I said, Look, I know you won't fix it, but it has to be fixable by somebody... right,, or are you telling me that once the warranty is out, products just need to be thrown away in the garbage and replaced with a new one,, there is nothing else wrong with the player, the battery is just fried, that is all, as it still works when it is plugged in to the charger.
You cannot tell me that a company like this makes internal batteries that are NOT fixable once they break, and the ONLY solution is just to buy a new product? This is insane, if this is the case I will NEVER buy another Creative product again..
I have now called Toyota to see what they are going to do about this, but I'm not sure how I can proove that the AUX jack really did the damage. I know it did, but all I want to find out is how to get somebody to replace the internal battery.
I have over 4,000 songs on this thing and I don't want to buy a new one and have to download them all again, this took me over 6 months to do this...
Does anybody have any suggestions, I really truly disappointed in Creative and how they operate. I asked to speak to a supervisor and she wanted to pass me along to another Agent, I said NO, I want your name and the supervisors name and I am now waiting for a call back within 48 hours they told me.HI, Thanks for the websites, I did find some yesterday,, Be assured that if your player is out of warranty Creative will not repair it for you even if you tell them that you will pay for the repair. They just don't care, they want people to just buy a new one and they will refuse to tell you that there are places out there that will fix it for you. It is like some big secret I guess and their customer service reps in the Tech dept. will NOT tell you this. To me, this is such a deception and the most awful customer service in my opinion. I can guarantee that I will never buy another creative product again if? this is how they deal with customers that have purchased their products.
I was not blaming them for the battery not working or anything just wanted their help in finding out how I can get it fixed. Crap happens and things break, but if Creative truly has the opinion that they will refuse to talk to you after the warranty has run out, this is totally appalling. I actually had to lie when I called and I had to hit the button that said that my player was less than 6 months old. Because there was NO way for me to talk to a li've person or get any questions answered by them if the player was out of warranty. They direct you to the website help, but that site is NOT working, and I still get a message today telling me that some "Kana" help website is currently not responding. This has been doing this since yesterday.
So, right off the bat you are already shown that Creative could care less about their products after the warranty runs out.
Oh, and I never said in my post that I did not have my music backed up on CD's or on the Computer, I merely said that I did not feel like downloading all 4,000 songs again onto a new player, that takes time. I have over 25,000 songs, almost my entire CD collection on my computer and it does take time to go over all those again and pick the ones I would want on a new player. All of my music is backed up, that does not mean though that it is not a pain in the butt to transfer them all to?a new player. I certainly will not buy another Creative product, so I would in essence have to start all over again and pick out the ones I want on a new player.
I'm in the process now of finding one of those repair places on the web to fix it, but I will never buy another product from Creative again -
I've swapped to i5c (great phone) so my hubby has my i4s with pay as u go but now it won't load or sent e-mails! I've tried tech support suggested by Talkmobile for 'fix' but it hasn't solved problem,any ideas?..
Try this from MacFixIt as well:
In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
* Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
* Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear. -
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This is not a blank message.Not the help you're looking for -- sorry -- but I'm fighting a battle with Adobe tech support, too. They won't help me with an issue involving using the program, but their site seems to indicate that tech support is available for download, install, & setup. Check page: https://helpx.adobe.com/contact/what-contact-options.html and try calling them again. Good luck!
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Hey guys, I have a problem. I just ordered Verizon's HSI and yesterday was my service ready date. I receieved a call saying that my service was ready, except it's not working at all.
I spent a majority of yesterday evening on the phone with tech support, which seemed like they were clueless and not helping. here's my problem.
I have a Westell 7500 modem/router. The DSL light is a solid green, however the Internet light is out. It's not red or green, just unlit. I logged into the router settings and i see this big warning: Gateway is not ready for internet connection. Well, that's no good. It also says DSL Connected, but PPP down.
I went into the connections of the router settings and I changed the login information to my verizon account information, but that didn't seem to do anything. It still says the PPP status is down.
No matter what I do, I am not connected to the internet it seems. I talked to a represenative on the phone and he said that the problem is on Verizon's end, but he seemed kind of confused so I don't know if he really knows what he was talking about.
I'm not really a happy camper with the service so far, so I would really appreciate it if someone could help me out here. God forbid I switch to Comcast and their lousy bandwidth cap, but if this isn't resolved soon I may have to resort to that.
Or if there is a tier 3 DSL support number with professionals, i would LOVE to have that.Thanks for the replies. I have spoken with tech support but I really don't think they know what to do. Each time they just tell me to "go to the router setting and click connect. Oh it's not working? Well... I'll call back tomorrow. It will work tomorrow"
They're supposed to call me back "within 24-48 hours" with good news that my internet will suddenly be working. I'm not going to hold my breath. I'll update with any news as I'm sure i'm not the only one going through this. -
Apple changed my Apple ID to the email address associated with my iTunes account. I now can no longer access my account because the old user name is no longer valid and has no password. I have been on the phone with tech support for hours trying to fix this. I can not update any of the apps associated with that user name.
Is this itunes on the iPad or on my computer? Thank you for the reply.
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I am unable to update software, transfer purchases, sync, or backup any of my 3 devices. I have tried using iTunes on other computers, uninstalling iTunes with tech support walking me through, using a different user on my computer, deleting photos off of my devices, using an ethernet cable instead of connecting with wifi, uninstalling my antivirus software and firewall, and had my laptop examined by several techs who all determined there was nothing wrong with the laptop that explains what has been going on. I am also unable to view or download purchases on iTunes. Clicking the Itunes store results in a blank white screen. I get various error messages, including -9886. Apple techs and now the engineers have been unable to resolve the issues thus far, even after several hours of phone support over the course of several months (about 5 hours this month alone). I have done everything they've suggested, even when they've suggested I do something over again, and I'm becoming frustrated. I would greatly appreciate any advice you can offer. Thank you in advance for your time.
Hi there
Sorry for hijacking your thread as put by Dahveed. However I have resolved my issue so I thought I'll share it with the rest of you.
I checked for the error 3194 in youtube and I found some good videos that tell you how to resolve the problem. The issue I was facing was the actually (I know because I have resolved it now) the communication between my computer and apple server which can be fixed as following (if you are using windows):
There is file in following directory:
C:\Windows/system32/drivers/etc/hosts
The file normally has no extension and it is in file format. You need to open it and make sure that every line that has apple server id starts with "#". In my case one of the line started directly with the ip address and then gs.apple.com.
Perform your restore/update after that and hopefully it should be resolved (mine did).
Cheers -
I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.
I have a MacBook OSX 10.5.8 and a Time Capsule 500GB since July 2008. My problem is (for the 4th time in 4 yrs) the backup gets stuck in "preparing" indefinitely (hours). In the past, wile still under apple care warranty, tech support had me redo backup (loosing previous backups). Now I'm out of warranty and still having this problem. Any help is greatly appreciated.
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