Wow. JUst wow. I take back my kudos to VZW customer service

So after calling in about my Droid Razr not working after recieving the 4.1.2 update, and recieving a CLN replacement that had the same issues; VZW Tier 2 told me they would send me a Droid Razr HD as a replacement. I was happy with that. The Razr HD was slated to arrive on on 05/03/13.
SInce then:
The Razr HD did not arrive on 05/03/13 so I called in. I was told it was coming MOnday, 05/06/13 and that due to the fact that I was leaving to travel that night, VZW would have it shipped Saturday 05/04/13.
I looked at the tracking number on 05/04/13 and saw it was not coming until 05/06/13 despite VZW stating it would arrive on Saturday. I chalked it up to a FedEx issue and told my wife to grab the device when it came in Monday.
Monday I check the tracking number to see if I could get an ETA on when FedEx would deliver it. To my surprise it says "NO delivery. SHipping back to sender". I call VZW to see if they can have FedEx hold the package

Looks like my post was cut off:
"Monday I check the tracking number to see if I could get an ETA on when FedEx would deliver it. To my surprise it says "NO delivery. Shipping back to sender". I call VZW to see if they can have FedEx hold the package....VZW puts me on hold, talks to FedEx and says they cannot. Neither FedEx nor VZW knows why it did not make a delivery attempt.
VZW tells me no problem, they will overnight another one and it will arrive 05/07/13. Package arrives, and is on my doorstep when I come back from work. I open the package to find another Original Razr. Same issues: No wiFi, no Bluetooth, glitches etc. I call VZW who tells me that the tech did not check a box to ship the Razr HD and they will ship me another Razr HD...once they have the one that never reached my house and the one I need to return to replace the original return.
I understand having two replacement devices in-route is an issue before they send a 3rd, but come on. I travel again later this week and have to keep trying to use a phone that keeps a charge for 1.5 hours, and does not connect to WiFi or BT? The two things I use it most for?

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    Message Edited by dtmfman on 05-06-2009 05:00 AM
    Message Edited by dtmfman on 05-06-2009 05:01 AM
    Message Edited by dtmfman on 05-06-2009 05:02 AM

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