Wrong Device Type Selected

Question

This is a partial fix when a wrong device type is selected in the network map, either by you or Network Magic. The first step here was NOT done by me, but by "mbroadfo". He did an excellent job on figuring this out. There is a quicker and easier way however, once you do mbroadfo's work. This was his post under "Network Map Issuses Solved!:
09-22-201010:02 AM 
I have been trying to figure out how to resolve a couple of issue with the Network Map in Cisco Network Magic (I have version 5.5.9195.0). The problem is that the device names and types I established initially don't get updated correctly in the map when my DHCP server assigns a new IP address. Network Magic does not seem to recognize the device by the MAC address and seems to put too much stock in the IP address (which is strange as DHCP is prevalent on most networks).
In order to re-initialize the network map, perform the following steps on ALL PC's running Network Magic:
1) Do not de-install Network Magic (it's not necessary unless you want more work)
2) Run: serveme.exe from "C:\Program Files\Pure Networks\Network Magic\Support\" (or wherever you installed Cisco Magic) - I created a shortcut so I can do this in the future without hunting around
3) Find the System Tray icon for serveme (it's a green dot surrounded by a white box)
4) Right click on the serveme icon and select:
- Stop NmService (the first item)
- Delete NetworkLib.xml
5) Repeat on ALL PC's running Network Magic
Once you have finished on ALL PC's, perform the following on each PC with Network Magic installed:
1) Right click on the serveme icon in the System Tray and select:
- Start NmService (the first item)
- Force First Run (the eleventh item)
- Exit ServeMe
2) Double-Click on Network Magic icon on the System Tray
3) Click the Link to restart the Network Magic Platform
4) Go through the initial startup steps per the instructions in the User Guide
5) Repeat on ALL PC's running Network Magic
Hope this helps!
Foot
The one problem that I kept having, was on one laptop in particular. Once I got all other PC’s correct, this one followed in suit. (I guess I should mention briefly, there are always at a minimum, 5 laptops, 2 desktops, 2 network drives, 3 network cameras, 1 network printer and 3 game consoles listed on the network map. More if friends come over.) You can see my dilemma if one of my device types change. One step left out by mbroadfo, if you have multiple computers with Network Magic on them, only have ONE connected to the network with a complete map at a time. If anything changes to the device type, all of the computers will change their device type and you will have to start all over again.
1. Leave all of your network devices turned on. Follow the steps above to disable Network Magic.
2. On one computer, follow the steps above to get Network Magic running again. Once you have a full map of all of your correct devices displayed, proceed to step 3.
3. Go to the following folder: C:\Users\All Users\Pure Networks\Platform
4. Copy this file: networklib.xml
5. SAVE THIS FILE somewhere in a folder where you know where it is. You could rename the copy to something like network.xml.temp
6. Go to the next computer, leaving the first PC running all the time on the network, and start Network Magic. Network Magic's network map should populate with the first PC's map. If anything changes, you can restore the xml file on the first PC. I'll explain this step later. Once the map is populated correctly, do the same thing on copying the "networklib.xml" file on the second PC, disconnect the second PC from the network or shut it down so its map cannot change. DO NOT copy the "networklib.xml" from the any PC to another thinking it is a short cut. Each "networklib.xml" file is specific to that PC. Move to the next PC and perform step 6 again until all PC's running Network Magic are done.
7. Once all PC's are done, they can all be brought back online and life should be great.
Now for the easier part. From this point on, if the map ever changes, simply exit Network Magic, open Task Manager and stop the nmsrvc, go to C:\Users\All Users\Pure Networks\Platform and delete "networklib.xml", copy your saved version of that file back to this folder and restart Network Magic. I know that the initial setup takes a while, but it is easier in the end if anything changes. I use the map and shares to access my cameras and network drives and if one of those changes to any type of computer, you cannot change the device type back. The software needs to have the same type of selection for all device types as when the "Network Device" in the drop down's is selected. I have just spent hours trying to get all of my devices set back to normal. I hope this will help some of you from repeated frustration when something changes.

Answer 1

Since I wrote the previous fix, I have had some other issues which forced me to correct several times, the Network Magic map. This was for the most part, letting other people have access to change the map. I have since put passwords in place to stop that. I have come up with a shorter way to do the fix that I suggested and found a possible flaw in the previous fix. I don’t know why or where this comes from, but on all of the computers that I have, NM has two different names for the process that runs. Two computers can both be 64 bit hardware and 64 bit OS and still have different process names. The following is what I am using now and works fine for me, but from what I am seeing no matter what software package, whether game or tool, each computer is so unique, the same problem may be on computers with two completely different fixes. Anyway, the following steps are what I am using now and works great on my systems. Hope maybe these steps will work on yours:
1.       Goto each computer and do the following steps in order. Right click on the Network Magic icon in the notification area of the task bar and exit Network Magic. Next, open Task Manager and click on the Processes tab. This is where NM uses two different names that I have seen: nmsrvc.exe or nmctxth.exe . Which ever process is running, end the process. Next, click on the Services tab. Scroll down until you find nmservice. Right click on nmservice and select Stop Service. Wait to make sure the Status column changes from Running to Stopped. It may take a few moments. If it does not stop or a message appears saying that the service cannot be stopped, click on the Services button at the bottom right corner. Scroll down on the Services window until you find Pure Networks Platform Service. Right click on the this and click on Stop. Again, wait until the status column changes from Started to Stopped. I have tried to just stop the service, but all of the steps above have to be done in order for this to work. This service is what communicates between this computer on all others running NM and tells them what is in the map. Leave this window open and proceed to step 2.
2.       Go to C:\Users\All Users\Pure Networks\Platform folder. Delete the file networklib.xml on all computers.
3.       Once step two is done, go back to the Services window and right click on Pure Networks Platform Service and click on Start. When the Status column changes back from Stopped to Started, click on your Network Magic icon to restart the program on one computer only. Watch to map to make sure it populates correctly. If not, you can simply delete the networklib.xml file at this point without having to stop the service again. The map should start over again from scratch. (John.h2h, see at the bottom of this for a possible area to look at for your issue.) Once the map is correct, goto the next computer and do step 3 again. If the map is correct, disconnect the second computer from the network and proceed on to the next computer. If it changes, you only have two computers maps affected and it is simpler to correct at this point. Once all computers have correct maps, bring all online and all should be great.
4.       As I stated in the previous fix, make a copy of the networklib.xml file on at least on computer and use that one as your map base. If the map should go awry, you can replace the file after all of the other computers NM services have been stopped and the networklib.xml file has been deleted.
This looks more complicated than it is and I hope this helps.
John.h2h, two things that you may want to look at, I use a Brother laser printer for a network printer. The port address changed for whatever reason on my system. I had to open the printer properties on each computer and change the IP address to the correct one and the printer worked fine. Another place to look, and if this is the problem, Network Magic is only following rules. Do you have any DHCP address reserved in your router. I have assigned blockes of IP’s to the different types of hardware. Example, all desktops are assigned from 192.168.1.100 to 192.168.1.109, laptops are from 110 to 129, cameras, network drives and printer are from 130 to 145, and game consoles are from 146 to 149. I know that Netgear has the ability to set these. If you do have it reserved, either delete this in your router or change it. If you reserve the address with the IP and Mac address that you want, make sure that your computer is set to obtain IP address automatically.
Good luck, denpag