Yet another failed HDMI to TV failure ?

.....like many others on here my HDMI out to TV suddenly stopped working.. OK 3 days ago..now .. dead as a duck...
Tried everything .... no luck... Eventually got a NO FIX NO FEE guy in .. spent 3.5 hours (yes).. went away totally baffled.. (NO FEE)... What the hell is up with this damned thing... Feel like chucking it out and getting another make...?

Hi @advid ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion g6 Notebook and connecting a monitor or TV with an HDMI Cord.
Here is a general document on troubleshooting issues with the HDMI connection.
With the HDMI cable connected have you restarted the Notebook?
Have you tried a different cable?
Hope this is helpful.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

Yet another "fail to respond".....

I've had a look around on the posts and can't find a problem that quite matches this. I bought my parents a G5 iMac with an external iSight just over a year ago. We've been using iChat happily since then, til today.
Originally I had G4 iMac with iSight on panther. Since then we've both upgraded to Tiger, and I've upgraded to a G5 iMac 2.1 with built in iSight. Still no problems. Just after christmas I invested in a Zoom ethernet modem and tonight was the first time since then we've tried to iChat. Depending on who's trying to accept the chat, they recieve the message that they have failed to respond.
Both firewalls are off and encryption is not enabled. This would suggest to me that it might be my new modem. So I powered up my old G4 connected with my old modem, but still no audio or videochats, with the same error messages.
I don't see why I should be getting the same problem with my old set up too when it worked fine before (G4 running Tiger too).
Any thoughts?

HI Veeto,
Ok your parents may have set up Port Forwarding like this (I can not UPnP listed on this screen shots).
UPnP stands for Universal Pug n Play.
It is one means of making sure the Ports in a cable or ADSL modem are open.
Port Forwarding is another and Port Tiggering is yet another.
Sometimes a cabele modem can be set as a Straight through device much like a USB modem.
An ADSL modem is likely to come with some ports pen by default which allow you to Plug and Play with your Web broswer and Mail applications and Send and get files over FTP.
However iChat uses ports ports above the 1024 threshold for these open ports. This means you have to open the ports.
If you have the Access IP and Default Password and User ID for your 5660ADSL modem then you will be able to do the same.
The page I linked you to has all the ports you need for AIM and Jabber accounts to work.
This is on of the other Zoom's Pages for the same thing. Similar but different.
You should be able to work out how to set yours up.
Ideally you need to use UPnP or Port Triggering to use two computers at one location with iChat as these both allow multiple computer to use the same ports (Port Forwarding does not).
It might be you have newer firmware on your modem than is shown in these pics and you might have UPnP.
http://www.zoom.com/techsupport/adsl/adsl_x3.shtml (Firmware page).
I do not see that it says it has UPnP on thier site.
Ralph

Yet Another Failed Codesign

Sigh... I had a bottle of champagne and a nice cigar to celebrate the uploading of my app, and now I have been stuck with this codesign nonsense for the past 6 hours or so.
Application Uploader tells me that "Application failed codesign verification" (when I try to upload my iPhone app).
I did "codesign -dvvvv" on my app and it looks like the Authority is all right, I'm not really sure what I'm looking for here though. I do get an error, "_CFGetHostUUIDString: unable to determine UUID for host. Error: 35"
I did Apple's delete-the-build-dir song and dance, that didn't help anything.
Two things strike me as odd in my situation:
1. In XCode/Window/Organizer/Provisioning, my Provisioning Profile is black and checked, but my Distribution Profile is greyed out and can't be checked. Is this normal?
2. In my XCode/Project/EditProjectSettings/Build window, the Any iPhone OS Device dropdown has always just allowed me to click "Default Provisioning Profile for Code Signature" and not anything else like in Apple's screen shots. This worked fine for running my program on my phone but it worries me now.
I have been reading horror stories of people working on this for days on end, I hope I can circumvent some of that, I majorly appreciate any help.

I don't know exactly what you mean by the iPhone Developer Program User Guide
[PDF is here|http://developer.apple.com/iphone/download.action?path=/iphone/iphonedeveloper_program_user_guide/iphone_developer_program_user_guide__standard_progr amv2.1.pdf], but it's basically the same as the html you followed. Entitlements are only necessary for adhoc distributions. I think you didn't get steps 5&6 on pages 38&39 done correctly.

My iPhone 4s is stuck in recovery mode after yet another failed update.

I had freed space, obviously not enough. I cannot understand why Apple could halt not the or prevent the update process if space is lacking, instead of turning the phone into a recovery mode brick. It gave the message that update failed, and went into recovery mode. Most times I update this happens. Usually I manage to get it to reset, and restore from an iTunes backup. Not this time. iTunes can see no phone. Off/on and home together do not reset.
I needed to get iOs 6.1.1 and lastly the most recent update. Given my bad experience of updates, I avoid them if I can.

Someone help, Is there something that can knock it out of Recovery Mode? It's possible with other phones, say Android phones to remove the battery, and also to update with problems every single time.
I'm changing phones. This has to be the forth time. Most other times iTunes found that the phone was in recovery mode and could return me to some default setting.

Yet Another nVidia HDMI Audio Thread

uname -ar
Linux Pavilion 3.0-ARCH #1 SMP PREEMPT Wed Aug 17 20:24:07 UTC 2011 i686 Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz GenuineIntel GNU/Linux
lspci
01:00.0 VGA compatible controller: nVidia Corporation G98 [GeForce 9200M GS] (rev a1)
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 1: STAC92xx Digital [STAC92xx Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
aplay -D plughw:0,3 rickjames.wav
Playing WAVE 'rickjames.wav' : Unsigned 8 bit, Rate 22050 Hz, Mono
NO SOUND!, however executes command no errors
aplay -D plughw:0,1 rickjames.wav
Playing WAVE 'rickjames.wav' : Unsigned 8 bit, Rate 22050 Hz, Mono
However NO SOUND!, I'm aware this IS not my HDMI output, however I believe it's relavent to diagnosing the issue.
I have sound normally, say playing a movie from VLC thought laptop speakers.
alsamixer
┌──────────────────────────── AlsaMixer v1.0.24.2 ─────────────────────────────┐
│ Card: HDA Intel F1: Help │
│ Chip: Nvidia MCP77/78 HDMI F2: System information │
│ View: F3:[Playback] F4: Capture F5: All F6: Select sound card │
│ Item: Master [dB gain: 0.00] Esc: Exit │
│ │
│ ┌──┐ ┌──┐ ┌──┐ ┌──┐ │
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ │
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ │
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ >
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ │
│ │▒▒│ │▒▒│ │▒▒│ │▒▒│ │
│ ├──┤ ├──┤ ├──┤ ┌──┐ └──┘ Mic In ┌──┐ ┌──┐ │
│ │OO│ │OO│ │OO│ │OO│ │OO│ │OO│ │
│ └──┘ └──┘ └──┘ └──┘ └──┘ └──┘ │
│ 100 100<>100 100<>100 100<>100 │
│ < Master >Headphon Speaker Bass Spe PCM Front Mi S/PDIF S/PDIF D │
└──────────────────────────────────────────────────────────────────────────────┘
alsamixer Part #2 (scroll right)
┌──────────────────────────── AlsaMixer v1.0.24.2 ─────────────────────────────┐
│ Card: HDA Intel F1: Help │
│ Chip: Nvidia MCP77/78 HDMI F2: System information │
│ View: F3:[Playback] F4: Capture F5: All F6: Select sound card │
│ Item: Dock Mic Jack Mode [Mic In] Esc: Exit │
│ │
│ ┌──┐ ┌──┐ │
│ │▒▒│ │ │ │
│ │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
< │▒▒│ │ │ │
│ │▒▒│ │ │ │
│ │▒▒│ │ │ │
│ └──┘ Mic In ┌──┐ ┌──┐ Digital ┌──┐ ├──┤ Mic In │
│ │OO│ │OO│ │OO│ │OO│ │
│ └──┘ └──┘ └──┘ └──┘ │
│ 100<>100 0 │
│ PCM Front Mi S/PDIF S/PDIF D S/PDIF P S/PDIF 1 Beep <Dock Mic> │
└──────────────────────────────────────────────────────────────────────────────┘
This is to show that alsamixer is not mute
Turn on and Off
https://wiki.archlinux.org/index.php/Advanced_Linux_Sound_Architecture#HDMI_Output_Does_Not_Work wrote:If aplay does not output any errors, but still no sound is heared, "reboot" the receiver, monitor or tv set. Since the HDMI interface executes a handshake on connection, it might have noticed before that there was no audio stream embedded, and disabled audio decoding.
yup did that, and i made sure the volume is on
Restart Alsa
https://wiki.archlinux.org/index.php/Advanced_Linux_Sound_Architecture#HDMI_Output_Does_Not_Work wrote:You can restart alsa with the example below or you may reboot, and audio should now work.
Nope unfortunately it didn't
Can someone help PLEASE.
One of the underlaying problems is that i do not understand what Pulseaudio / OSS are and what they do.
I've installed both, and i have pulseaudio server running.
Other side notes
- dbus is in rc.conf
- nVidia Driver: 280.13
Last edited by andey (2011-08-21 19:49:44)

just for fun....
hook the front panel stuff back up inside your computer...
Open the Realtek Audio Manager..
Click the Audio I/O tab..
just to the right of where it says Analog, there is a little blue dot...
Click it and click to disable front jack detection..
Then click the Front headphone picture on that page (make sure your headphones are plugged in)
make sure headphone is selected..
Do the same for the microphone...
then click the Mixer tab..
scroll along till you see Front Green In and Front Pink In
Make sure they aren't Muted and raise the volume level up..
If you have a microphone plugged into one of the jacks, click the tiny button to the right of the mute button to boost your mic...
Not sure if thats your problem but ..
that control panel is a nightmare...
Good luck

Yet another grey folder thread, help!

Sorry for yet another grey folder thread, but here goes:
Today, earlier, installed Firefox update, along with some addon updates for that program. Quit Firefox and attempt to relaunch, relaunch fails. Reset computer, thinking that will do the trick, I now have grey folder with question mark.
Resolve attempts: reset pram = fail; apple care cd = will not launch/fail; disk utility from original install disks = fail; cannot get repair of disk or permissions to work, continually get error about "failing on exit"; safe mode launch = fail
So, I've done everything, and I've come to conclusion that I am f***, and my HDD is fried (but I hope I am wrong).
So, dear gurus, my question(s)
A) Is my HDD salvageable at all? is there some trick to getting the AppleCare cd to work? Anything?!?!
if not, then B) How can I recover my documents/music/pictures? Long story short, there are several things on there that never had a chance to make my back up schedule, and I desperately want to keep them. Any way to make/copy a disk image to save the docs/imgs, or Firewire them to an external hdd? Do I need to consider a professional HDD rescue?

Looks like a mechanical failure, and Apple won't cover the replacement due to a drop it sustained a year or two ago (the power cable was in, and it fell on the connection point, denting that in, Apple states there is a critical board their and that it would be $950 Tier 3 repair which I can't afford). So I'm going to try a Firewire Migration and a few other things and see if that works. If not, oh well. Thanks everyone for the ideas!

Yet another No Service iPhone 4, second hand

Hi all,
Apologies for yet another topic about the No Service issue on the iPhone 4. I bought a secondhand iPhone 4 16GB 2 days ago after having a 3GS 32GB for 18 months with no problems. iPhone 4 was just over a week old when I bought it (warranty date shows when it was first activated), on the O2 UK network like my old one.
All was fine for 2 days, was receiving and making calls and texts etc with no problems. But since late afternoon yesterday the phone has mostly said No Service. It occasionally goes onto O2-UK but with no bars of signal so calls and texts still fail immediately.
I've tried all of the tips I can find online to resolve this, airplane mode on/off, reset network settings, restore from backup, restore as new phone, hard resets. But nothing's working.
I can take out my SIM and put it into my 3GS, in the same location, and get 5 bars of signal, all my texts come through. Then put SIM back into iPhone 4 and straight away, No Service.
I've made a Genius bar appointment for tomorrow afternoon, but I'm wondering what happens regarding the fact that I'm not the person who bought the phone in the first place? Will this be an issue?
Thank you in advance for any advice about this, was so looking forward to having this phone and now, bleh!

I spoke to o2, they checked my SIM is activated and said they don't need a record of my IMEI number. Still saying No Service so will have to see what the "Genius" says tomorrow!

[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.

Post Author: LeeCUK
CA Forum: Authentication
I have installed Enterprise XIR2 onto a Windows 2003 server and all services are running.I have installed the client on another windows 2003 server and I can connect to the console via the web.
Firstly desktop intel would not work and gave me the error below, however a new entry appeared in my server dropdown with servername (.Net Portal) and after selecting this Desktop intell worked.
When I try to run designer I dont get the extra server in the dropdown nor does it connect when tryped manually and gives me the same error I was getting for desktop intel.
Im using enterprise authentication
Has anyone figured this out please?
The error im getting is below[repo_proxy 13] SessionFacade::openSessionLogon with user info has failed(Transport error: Communication failure.(hr=#0x80042a01)

Post Author: jsanzone
CA Forum: Authentication
LeeCUK:
The [repo_proxy 13] error seems to be a catch-all for BO in that I've worked with this software (XI R2) for 1 1/2 years now and each time I've encountered [repo_proxy 13] it has been for a different reason, thus, you're going to have to apply troubleshooting checks all over the place until you find the problem. In my particular case I just resolved my [repo_proxy 13] error I've been working on this week, and here was my scenario. Our server in the lab died due to a hard drive failure, so we cut our losses and installed a new & more powerful server. When the rebuild was done I could not connect from my laptop to the repository via Designer (good old [repo_proxy 13] error). After much angst, etc, etc I found out that the servers in the CMC (/businessobjects/enterprise115/admin/en/admin.cwrwere">http://<server>/businessobjects/enterprise115/admin/en/admin.cwrwere) were all down except for one (even though CCM showed all servers "up"). When I went to start the servers in the CMC I was prompted for an account, and no matter what account I tried it won't work. So I went back to the CCM servers and stopped them all, then changed the default account it was using from LocalSystem to the administrator account, restarted all servers in CCM, went back to CMC and noted that all servers were now up as well. Then I went back to my laptop and used Designer and was able to successfully log in. Thus, the end of my story, however, it seems that many [repo_proxy 13] errors have different beginning and endings. For instance, a year ago I had the same [repo_proxy 13] error and brought it to BO tech support. They determined that I had to uninstall my client from my laptop, clean out the registry for any references to BO keys, and remove the c:\program files \Business Objects folder, then reinstall, and sure enough it worked in that case, but not in this case when I tried it again. By digging deeper I found out the root cause to my current problem, and voila, I'm in!
Good luck!

Hub startup failed due to licensing failure

Hi all.
I have just installed weblogic 6.0 sp1 on solaris 2.8. the web server starts
up and everything is hunky dory.
furthermore i downloaded collaborate 1.0.1 and installed it. the
installation went fine.
here is my problem. when i execute the startWeblogic.sh script in the hub,
Weblogic reports the following error:
<24-Apr-01 13:49:03 GMT+01:00> <Error> <WLC> <<Hub> ERROR: Hub startup
failed due to licensing failure.>
I get this problem using jdk122 and jdk130.
I cannot seem to find the problem.
Any feedback would be appreciated.
PS. My license.bea file looks as follows:
<?xml version="1.0"?>
<bea-licenses>
<license-group format="1.0" product="WebLogic Collaborate"
release="1.0">
<license
component="Core Server"
expiration="2001-05-24"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
signature="2tDDH3g1qXubdlfsahWRNrR6+tc=0MC0CFCoH/XUHiZuu+yhzpuzv6UFl
kJ44AhUA2/U26g1keq5nNoO00NC2u9ezWeA="
/>
</license-group>
<license-group format="1.0" product="wlpi" release="1.2">
<license
component="WebLogic Process Integrator"
expiration="2001-05-24"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
users="5"
signature="2tDDH3g1qXubdlfsahWRNrR6+tc=0MCwCFEh5H427STpTMX1y25DSmc65
b/MVAhQMNJo1ujoB6DudzF59hL/Tx2vbGQ=="
/>
</license-group>
<license
component="WebLogic"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="OFcm7oSc4jOT5vonluVZpsAHX2g=0MCwCFEmkcBweXEoxtJxzCIarx8i+
XBguAhQvCxM9E/T4HGfbIUfb4+OiNUYsPw=="
/>
<license
component="SSL/Export"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="OgS8PvglCrGr5xglLHeut8tE5vc=0MC0CFQDcxuNftALK3tZYuJw6hI15
GaqrBgIUcTi0vNzwoG1alTX1WXnvcX9EOiM="
/>
<license
component="2PC"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="CcdspC/3P0iELwWsETBWI/hEalw=0MC0CFQCtTlW7enw3kFZ7IU09jaa/
BVle5wIUSSfMk23C19hznredmfr+soEYiX0="
/>
<license
component="In-memory Replication - Servlet"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="c+mtrQ1ZuRiKeiELua/hSxvHqew=0MC4CFQC4qvLRsblTBvC5+IEVrDI1
Tek1YwIVAJ1NYWZE6xPHYyyVdlaXRJbhayCj"
/>
<license
component="In-memory Replication - EJB"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="ZenJ1bPXGf2N/Bq8XugDnDIP8sQ=0MC0CFQC+ayYQFxhpIMug7ZHtZIfS
vg4tlwIUHIYgx30GoxIdmR19cGddWM/mp3E="
/>
<license
component="EJB 1.1"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="XwwhoY5ysJ8h1pjzx23ujxZI9nY=0MC4CFQC2ATLeRv6cStQE1B/gyMUT
R6SRvQIVAMsQmtFC0/J4sF26n+B1zEyDOmv/"
/>
<license
component="EJB 2.0"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
units="5"
signature="ksI9jkE6gL9u8GdVEpZNQtOvjm8=0MCwCFBUir1rQV/FLNdc+4lfdIV1x
+xk5AhQpQwwWMfUd6TbL3UvB0u9DbZponQ=="
/>
<license
component="JMS"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="Z4Q4VngOAJSqSsr1UXC37DTOyVg=0MC0CFQCZtOwzb02hOSR3z9Hp6k86
nl1uFQIUfhy+ODL+Y7B9DkGDS7yT4zQPPpE="
/>
<license
component="Cluster"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="Tkg9CGjEik3MbkFmi6rPsSiO0J0=0MC0CFEAV5hPKLVSgV8YoeCEVu5m7
5ktkAhUA2lBI0PwiMigvK1E/pVS0vqmsy3w="
/>
<license
component="Clustered JMS"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="nEpfLZwWyM4Bo7UZZHE4hQgntMc=0MCwCFBKYtPvqZE18JdGBvU6cZomM
xW1cAhR3moJKg7FHMxvsZphQz5jVCahrfA=="
/>
<license
component="jDriver/MSSQLServer4"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="Dgw2DzDWyBNob6pJunUY1Xoz7c8=0MC0CFQC4PKj8UFoC3J0XuC7pmzRL
TtgP8QIUAhJF5DuvZ10zvf/6mxe0Ti/rG4c="
/>
<license
component="jDriver/Informix4"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="6O/i8fVnKIeVwzz+e0zUMQL5uRU=0MC0CFH+NK7nnRm+Qp+qRXZdeV2yF
6YxdAhUA3vch2xTdmM5Ao+00+IOR5f3jGH0="
/>
<license
component="jDriver/Oracle"
expiration="2001-05-23"
ip="any"
licensee="BEA Evaluation Customer"
type="EVAL"
units="5"
signature="NtSVpPAloTJqBstOWKVnuh3q0H4=0MC0CFA+2ny24Zdyrb0lsL3duwfEB
9zKMAhUAqDtTbLMN3QfJWUVhJr+NBQU/x/k="
/>
</license-group>
</bea-licenses>

Gotta add listeners.ContextListener to your CLASSPATH
in Eclipse.
I don't think that package name is right. You've got
another problem besides your context XML.
%The context XML may not be the problem at all. Such tomcat errors are standard when it was unable to load required classes on startup.
The listeners all being interfaces, it's impossible to say whether it is the standard listeners or custom listener classes (regd in your web.xml) that's not being found on startup.
cheers,
ram.

Another failed upgrade form 40/10 to 80/20 - lost ...

I signed up for BT Infinity Option 2 (unlimited) back in October 2011, and the service was installed, worked consistently well at around 28Mbs down / 5 Mbs up. So far so good.
The BT website offered the option of upgrading from the 40/10 service to the 80/20 service for no charge providing that you agreed to extend your contract term to a new 18 months, so, on the 6th May, I did just that. During the ordering process, the system suggested that around 51Mbs would be a realistic download speed for my line on the new 80/20 service.
On the 9th May my order was marked as complete, the home hub and modem restarted themselves during the night, and come the morning... nothing. Same old 28Mbs speed.
The line needs to train up they say, so wait 10 days. Day 1 - 28Mps, Day 2 - 28.Mps....Day 10 28Mps. Same consistent 28Mps day in day out.
Surely if the line is training, I should expect to see some variation? Apparently not - it's 12 days for the training to complete, so wait longer. It makes no sense to me that I would see absolutely no variation in speed if the line was really training.
I've been bounced around department to department, they've run multiple (un-necessary in my view) line tests, I'd swear they don't really listen anyway to what the problem is, but just go on a robotic 'speed issue blah blah' bender every time you call.
I can't see a way out of this - no one will take end to end responsibility for my case. I can't bear to call them again and jump through the same hoops of resetting, testing and explaining the situation for an hour or two just to end up with the same 'sorry - can't help you'.

Well, I spend an hour or so on the 'chat' with the help team last weekend, testing, rebooting, replugging and was left with yet another - give it 24 more hours. He promised to go away and check with the Billing Team, Order Management Desk and Customer Options team to see if there was anything blocking the migration and call me back the next day.
Guess what? A full week later - no phone call, no difference.
This is woeful customer service - I feel like a victim of fraud - being duped into an extension to the contract when BT has neither the means or the desire to deliver the service. I understand things don't always go smoothly, but for the love of god, it should not be *this* difficult to have something done about it.
Transcript of the last conversation posted in the hope someone else will find it useful...
Vinay Kulkarni: Hello. I'm Vinay Kulkarni. Thanks for that information, I'll check it and get back to you in a moment.
Vinay Kulkarni: Hello David.
David Thompson: Hi
David Thompson: The BT website offered the option of upgrading from the 40/10 service to the 80/20 service for no charge providing that you agreed to extend your contract term to a new 18 months, so, on the 6th May, I did just that (Order No. BTCDxxxxxx8). During the ordering process, the system suggested that around 51Mbs would be a realistic download speed for my line on the new 80/20 service. It also informed me that the new service would be activated within 3 working days, and there would be a short interruption to my service overnight.
David Thompson: I have repeatedly run speedtest.net sessions on the line, and, while I understand that during the initial 10 day 'training' period, line speed will fluctuate, at no point what so ever, has the line speed every increased above the 28Mbs download, which also suggests to me that I have not been migrated onto the new platform, or an artificial cap is somehow being applied. It is now 10 days since the migration was completed, so the training period will now be complete, and still - not a single result above 28Mps.
Vinay Kulkarni: Good Morning. I am afraid that I have not been trained on BT Infinity concerns. However, there is a specialized team who will be able to assist you in regard to the above query. Would you like to speak to them?
David Thompson: Yes
Vinay Kulkarni: I will transfer your chat now.
Vinay Kulkarni has disconnected.
Atanu : Hello. I'm Atanu . Thanks for that information, I'll check it and get back to you in a moment.
David Thompson: Hi - can you see the 'old' conversation above before I was transferred, or do I need to copy and paste it for you?
Atanu : Hi David, I am just reading it. Please give me a minute.
David Thompson: okay - no problem.
David Thompson: I should add that the 28Mps download I refer to has been the steady speed that I achieved ever since BT infinity (40/10) service was first installed in 2011.
Atanu : Ok David, I really apologise for the inconvenience. Please don't worry, I will take care of the issue and solve it for you.
Atanu : I'm just waiting for your account details to load. Won't be long.
Atanu : Thank you for your patience David. I will check the line and resolve it for you.
David Thompson: ok - I just really want to know if the account has been upgraded - I don't think the line is 'faulty' as I get the 28Mbs consistently - I just think it's capped.
Atanu : Yes, the account has been upgraded on 09/05/2012 and it is not capped at all. Please tell me are you at your home as I need to perform some tests in the line to identify the fault and solve the issue.
David Thompson: I am at home - are you saying it has been upgraded to the 80/20 service from the 40/10 service?
Atanu : Yes. Now I will check out where is the fault.
David Thompson: okay
Atanu : Normally it is the first 10 to 12 days when the connection sets in a stabilisation period.
David Thompson: I understand that, but the speed before the upgrade was a consistent 28mbs; the speed after the upgrade (and during the stabilisation period) was a consistent 28Mps - to me, it looks like nothing has changed.
Atanu : Yes, that is the issue I want to check properly.
David Thompson: okay but please don't tell me to wait *another* 10-12 days to see if it makes a difference -
which is the ONLY reply I have had to date.
Atanu : No, you do not have to wait for more than 2 days.
David Thompson: I really do not think this is a stabilisation issue - if it where I would have seen performance both better and worse than the original 28Mps.
David Thompson: I remain convinced that there is no fault on my line, rather I simply have either not been migrated at all, or migrated back on to my original service by accident, or only partially migrated and some settings remain set that are limiting my speed to that of the 40/10 service.
Atanu : Do you any VPN in the Bt connection?
David Thompson: Does your system make a distinction between the two Infinity services - ie. the 40/10 service and the new 80/20 service? I note the order (BTCDxxxxxx8) makes reference to the 40/10 service - which is the one I was already on.
David Thompson: No VPN
Atanu : Ok. Please restart the BT Home Hub by press the power button
Atanu : Wait for 5 seconds and restart it.
David Thompson: I will lose this conversation won't I?
Atanu : No, you will not. I am assuring it. Don't wait for more than 10 seconds.
David Thompson: okay - just the home hub, not the white 'modem' box too?
Atanu : Both.
David Thompson: okay - doing it now.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds. Connection resumed.
Atanu : If the chat disconnects. David Thompson: done
Atanu : Thank you. Wait till the lights be steady.
David Thompson: t
David Thompson: it's all back and lights are steady (well apart from the Lan1 one, but that's to be expected)
Atanu : Ok. Please check if the speed is better now?
David Thompson: speed is still the exact same 28Mbs
Atanu : It is a wired connection you are using. Right?
David Thompson: wired or wireless, it makes no difference - both report the same.
Atanu : But is it a wired connection now?
David Thompson: I'll test again with the laptop - give me 1 min
Atanu : Thank you.
David Thompson: 27.71Mbs with a laptop plugged directly into the homehub
Atanu : Please tell me the operating system in the computer?
David Thompson: That one is Windows 7
Atanu : Thank you. The system is saying the speed is being devided.
David Thompson: Divided?
Atanu : May I close the wireless connection for some time?
David Thompson: What do you mean by divided?
Atanu : The connection is been shared by more than one computer .
David Thompson: Well of course it is! Which is why I normally do all my test very early in the morning when I am the only user (I have three kids!). My early morning tests are where I'm basing my 28Mbs from
David Thompson: Do you want me to disconnect all wired and wireless users and re-test?
Atanu : Yes. Please keep just 1 computer connected and check the speed through BT Speed tester.
David Thompson: okay - this chat will temporarily disconnect again then.
Atanu : Can we keep this computer connected?
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
David Thompson: Hmm - that did not work.
David Thompson: When I disabled wireless on the hub (from the wired connection) the hub just froze and I needed to power down to get it back to life
David Thompson: I'l get a longer cable!
Atanu : Ok. Please take your time.
David Thompson: Are you able to disable wireless from your end - each time I do it here the hub hangs. I've taken off all other Wired connections?
David Thompson: And it will be via the laptop, so which connection will die when you kill wireless
David Thompson: so you will need to turn it on again within the 240 seconds
David Thompson: That said, the wireless connections are not doing much at all at the moment - they certainly won't be consuming any significant bandwidth
Atanu : Ok.
David Thompson: Do you want me to run speed test now or wait until you kill the wireless - it's all iPad and iPod
doing nothing on the wireless - this PC and the other one sitting idle next to me, so no real activity? Atanu : Not an issue. Please run the speedtester now.
David Thompson: 29.3Mbs down / 4.51 Mps up from the wired laptop connected to the Hub
Atanu : Thank you.
Atanu : David, I will run some line tests now. Please make it sure that nobody is using the landline for next 7 minutes.
David Thompson: okay
Atanu : Hello David, have you faced any connection dropping issue apart from the slow speed?
David Thompson: No - the line has been perfect - no latency issue, solid connections. The only issue is I have not seen any increase in speed above the 38Mbs. I honestly don't think it's a faulty line.
David Thompson: Which is why I think the migration has failed in some way - I'm sure somewhere in the system there is a flag saying that I'm still in the 40/10 service and that's capping throughput
David Thompson: Even the older BT speed checker thinks I should be expecting around 29Mbs against the 51Mps the 80/20 service thought I should get, so it is picking that number up from somewhere.
Atanu : Ok. the system is showing that this is the maximum speed you will get.
David Thompson: Why did the upgrade process suggest 51mbs for the 80/20 system then?
David Thompson: If 29 is all I will every get, why extend the contract on the basis of the 51mbs?
Atanu : It is the speed available in Exchange. The engineers check the speed in your premises before they provide the Infinity service. But since the line is in the last day of stabilisation, I request
Atanu : You to wait for just 1 more day and check the speed. I will call you tomorrow by teh same time to check the speed.
David Thompson: I'm not clear on this. There are two service levels of BT Infinity yes? the 40/10 service and the 80.20 service?
David Thompson: *80/20
Atanu : Yes.
David Thompson: I've been on the 40/20 system since 2011; The theoretical maximum at time of order was around 30Mps and I've always got around 28Mps on that service. That's fine. Now when I placed the order for the 80/20 upgrade, the theoretical max was 51mps, so I'm pretty certain I would see some reasonable speed increase above the 28Mbs. The fact that I have not seen *any* uplift (even 5-10Mps) at *any* time - especially during quiet periods seems really odd to me.
David Thompson: So I think there is a problem there. If however, it turns out that the prediction system is so really awful and can get is so wrong (when it used to be reasonably accurate), then why trick me in to extended my contract for no reason.
David Thompson: I don't think BT would do the latter, so I'm convinced (still) its just a problem of the migration.
David Thompson: I'll wait another 24 hours, but I don;t think this is going to fix itself.
Atanu : Ok. in that case you need to confirm it form the Billing section as the migration first shows in the Billing. Atanu : I will call you tomorrow
David Thompson: okay
Atanu : And confirm with the Billing team, the Order Management Desk, Customer Options Team that if there is
any issue in the migration.
David Thompson: Just to be clear - you are going to check with the other teams yeah? Not me?
Atanu : Please tell me at what time should I call you?
Atanu : Yes. I will.
David Thompson: Anytime after 7am is fine by me
Atanu : ok. all the teams open after 9 am.
David Thompson: Okay - I'll await your call after 9am; Thanks for your help and patience on this.
Atanu : Thank you for your patience. It is our responsibility to provide you the proper speed.
David Thompson: Okay - until tomorrow - bye-bye
You have disconnected.

Yet another dimension of Yahoo IMAP suckage

Just when I thought I'd had all the frustration I can handle with the terrible integration of IMAP support for Yahoo accounts (and as stated before I really have no idea if the problem resides with AT&T/Yahoo or Palm), I discovered today that there's yet another possible weirdness that can happen -- duplication of the entire inbox. What I had happen multiple times is that a new message would come in, and when it went to fetch it, it would also fetch all email again from the last 7 days (the cutoff I have set, because as often as I have problems and have to delete the account, there's no point loading any more than that), such that I had 2 copies of every message. Then if I manually refresh (sometimes I had to leave the inbox and go back, sometimes not) it would properly remove the duplicates and set the message count correctly again.
Here's the part that has to be a bug on the Pre, well-documented on this forum by now -- every time this happened, even once the message count was back to the proper value, the disk space used for email grew. So those duplicate messages were being orphaned in /var/luna/data/emails every time, taking away valuable application space made critically important by the failure/extreme delay in addressing the app space limitation issue.
I have no idea if it's done doing this yet. I just sent a test message and it didn't happen that time. I have already deleted and re-added the account once and it happened again twice after that, so it's not some weirdness with the account unless it recreated itself again right away.
We really ought to be past this type of issue by now. IMAP email is not exactly brand new technology, and plenty of folks are having issues with POP as well. We ought to be reaching a point of maturity in WebOS and the core applications that makes it a solid foundation on which to add features and develop apps for. But it's just not. Every new update, while it fixes some things, breaks others, and some of these systemic and long-standing issues have yet to be addressed (again, except for the disk space growth, I don't know for sure that the Pre is doing anything wrong, but that alone is still a huge issue that doesn't seem like it would be hard to pinpoint). I said from the beginning I was willing to wait for this phone to grow into its potential, and I still am, but I expected more progress by now.
-- robert
Post relates to: Pre p100eww (Sprint)

Just an update. The loading of duplicate messages appears to have stopped, at least for now, but things are still not working normally. Some messages are simply missed until I do a manual refresh. In other words, say I get message A at 1pm. I can see it in my inbox via webmail, but it's not on the Pre. Then I get message B at 1:30. I see it after message A in my inbox in webmail, but on the Pre, I get a notification for B, and see B in my inbox, but A is not there until I do a manual refresh, and at that point the order even on the Pre confirms that A arrived first. This has happened twice this afternoon, and I can't say as I've every seen that behavior prior to today. I really am beginning to wonder if email is ever going to work properly on this thing...
-- robert

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

columbus new boy wrote:
How crap is that?
It's not crap at all.
It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
There has to be a solution.
Why not simply make a playlist with the songs you want on the iPhone?
and maintain a current backup of your computer.

Is this yet another problem with 7.5 or is it just me . . .

Upgrade seemed to be fine, at first . . . now I keep getting distortion on songs. It seems to be quite random and just because a song has been distorted when I've listened to it once doesn't mean it will be when I listen to it again! It's driving me insane. Is this yet another bug or have I done something wrong (apart from upgrading to 7.5).

Hi Emlou,
If you have a Windows based operating system such as XP -
It seems to me that you are suffering what I am having the same problem with - the program takes up to much of your computer's processing usage. If you go into your task manager and watch performance as ITunes runs - you will see how much of the total computer usage it is taking at any given moment - that's why your songs are distorted, slowing, garbled, etc - the usage on mine spikes from 11% - 93% AT ANY GIVEN MINUTE! I have no idea why, but I have found that by going to your "Control Panel" and clicking on Quicktime you can adjust audio output to help. Click the audio tab, click Safe Mode Wavout only (checkbox) / Then adjust the "Rate" to 96kHz / Then adjust the "Size" to 16 bit. Close that and shut down and restart Itunes - it might help a little for you.
Maybe someone out there can help us find out why we are suffering with all the CPU usage trouble and how to adjust that spiking.
Thanks!
Paul

Thanks this was very useful.. I have a brand new iphone 4s unlocked version from singapore and I am having the same problem constant network fluctuations, no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/ba

I have a brand new iphone 4s unlocked version from singapore and I am experiencing constant network fluctuations on my iphone , no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/bars searching etc... Ifeel miserable after trying out all the options changed multiple sims, tried multiple carriers, restored the phone back and have set-up as new device but the problem does not get solved... its is so frustrating that after investing on a world's most expensive phone you cannot enjoy the calling features which the phone offers which is the main thing you own the phone for.. Rest of the things are working.. The funniest part I am not able to make calls or receive calls but can access the internet.. I have tried every possible thing and really very frustrated with this iphone of mine...I hope the problem gets solved.. would anyone have any solutions to this problem.. Does it mean one should never update software as I hear that after updating to IOS.5.1 the problem has started coming and same has been with there.... Apple says its a hardware failure which is very difficult to digest as sometimes I get 5 bars and able to make and receive calls but 95% of the time I am unable to. If anyone has any solution I will be very happy if he or share can share the same. Many thanks. its so disgusting to experience this on top of this apple does not support global warranty for the phone as you need to go to the country from where you bought the phone for replacement.. Truly sad state of affairs.. very very very dissappointing.

Have a look at this it might help
http://support.apple.com/kb/TS4148

Yet another Mac Book Pro (A1211/2.33 GHz) freeze problem

Hi everyone,
I have yet another freeze mystery, if people fancy having a crack at it.
I had this notebook for about 4 and a half years and it served me well until 2 months ago. It is a 15' MBP from December 2008 (A1211) with a 2.33GHz Core 2 Duo and 2GB of RAM.
Now I constantly get lags or freezes while I am using it.It manifests itself via the beachball and a frozen screen. First, I thought it was the hard drive but I replaced it with a tested new one and I still get the same behaviour. The reason I thought it was the HD is that it seems to freeze often when there was a lot of access to HD or memory. For example, firefox would cause a freeze quite often when it was trying to access the cache or history. I get the same behaviour when trying indexing my music for the genius feature. Often when I close applications, it will halt the system for about 2 minutes.
I think the number of lags also correlates with temperature. I am pretty sure that the notebook's heat diffusion properties has deteriorated strongly over the past year as it seems to be using the fans a lot more extensively. The heatsink seems to get really hot these days as well. So my next step would be checking the thermal paste on the heat sink. Before I am going to do that, I want to consider any remaining options as dismantling the laptop up to the heatsink is a bit of a pain.
My gut feeling would be that it has to do either with the memory or maybe some 'bridge' that transfers the data between HD, GPU, CPU and memory. I am aware that bridge is the wrong word and I am simplifying the architecture of the mainboard too much, but I am sure you get what I mean. The data rate between some of those is inhibited.
The reason why I am saying some is that often the system seems overwhelmed by the amount of commands, just sits there and then resumes executing all of them as it had taken a break. This can be easily seen when streaming video in a web browser. I often get the beach ball and my whole screen freezes, but the movie, or at least the sound, keeps running in the background. After a while it usually resumes and shows the movie at the current playing position. Sometimes it doesn't recover, not even after 30 minutes and I have to switch it off.
I hope I provided enough information for you guys to have a think about this.
Any help in this matter would be gratefully appreciated.

Before re-installing the operating system, which might also work, I found this article helpful:
http://macs.about.com/od/usingyourmac/qt/Fix-Spod-How-To-Fix-A-Spinning-Pinwheel -Of-Death.htm
I've followed the directions since they seem to make sense and am waiting for the next Pinwheel of Death. They seem to be saying the same thing you are Chris, but ascribe the problem to 'permissions' which are fixable (gasp) via the OS disc utility.

Yet another failed HDMI to TV failure ?

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