You View Box - keeps freezing and stops loading

I have had You View for nearly a year now with no problems.
Unfortunately over the last few weeks my You View box keeps freezing and becomes unresponsive.
The Power Up button doesn't respond by remote or by touch and the only way I can get a response from it is to turn everything off at the wall and on again.
The box is regularly updated and on the latest version. I have also performed a Software reset as requested by BT but still the same problems.
Now I can't even get You View to load, just keeps saying "Nearly ready" on the screen.
I have booked an engineer to come round and assess the situation. Apparently if it is not BT's fault I will be charged over £100?
Has anyone else had these problems? Or know of any solutions? Is this a software glitch of BT's?

Do you mean the "Reset Data" option from within the BT Player?
You could try a "factory reset, keep recordings" by following this guide:
http://videos.youview.com/support/maintenance_mode.pdf
Just make sure to make a note of your future scheduled recordings as you will need to re-add them afterwards.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

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Hi Lou75... Welcome to the forum.
I did experience similar situation with the older BT youview box last summer. It wasn't my primary Youview box so I only used in occasionally. Not really any happy ending .... The box just became more and more unreliable .... Ie appeared to have difficulty in coming out of standby , missing recordings when in standby etc....and when I reconnected it a couple of months ago to update to the latest software it failed to update reporting what seem fairly terminal errors.
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polish wrote:
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You View Box - keeps freezing and stops loading

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